JOB DESCRIPTION
SECTION IDENTIFICATION
Job Title:
Care Services Clinical Co-ordinator
Responsible to:
Clinical Services Manager
Hours:
37.5 hours (+ on call)
Grade / Salary:
Hospice Band 5
Department:
Care Services
Location:
Hospice, Nottingham
SECTION 1 – JOB SUMMARY
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To lead in providing a high quality clinically based palliative nursing services for patients and families
with end of life care needs.
In conjunction with the Clinical Services Manager, to ensure the patients referred have a level of
nurse cover appropriate to their clinical needs.
To reorganise and plan urgent and routine workload for the Care services, including referrals to Day
Therapy Services.
To provide clinical support and advice to the Care Services Co-ordinators and Day Therapy team.
To liaise with a variety of Healthcare Professionals on clinical issues that may arise in the provision of
Care Services.
To deputise for the Clinical Services Manager when required providing leadership.
To line manage the Hospice at Home Health Care Assistants and in conjunction with the Clinical
Services Manager, assist with provision of clinical support and supervision to other members of the
team as required.
To work with the Director of Operations - Clinical services, Clinical Services Manager in the
continuing development of the Care services.
To work on a shift/rota basis, predominantly Monday to Friday, in conjunction with Care Services Coordinators.
Clinical Co-ordinator Job Description – Feb 2016
SECTION 2 - ORGANISATION CHART/ ACCOUNTABLITY
Chief Executive
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Director of Operations - Clinical Services
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Clinical Services Manager
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Clinical Co-ordinator
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Healthcare Assistants
SECTION 3 - KNOWLEDGE, TRAINING, AND EXPERIENCE REQUIRED
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Registered Nurse (Level One).
Post Registration palliative care experience.
Excellent verbal and written communication skills.
Abilility to manage own time effectly and prioritise workload/caseload.
Experience of managing a team.
High level of computer literacy, including competent use of Microsoft office and databases.
Ability to communicate at different levels including patient and relatives and healthcare staff.
SECTION 4 - SKILLS REQUIRED
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Excellent communication, organisation and interpersonal skills.
The ability to think logically, use time effectively and work without supervision.
Ability to manage a team of staff.
Team player.
Understanding of Data protection and confidentiality.
High level of computer literacy skills essential.
Ability to deal with distressing situations and emotive circumstances.
SECTION 5 – MAIN DUTIES AND RESPONSIBILITIES OF THE POST
Communication:
 To facilitate sensitive and complex communication and information gathering from referrers in a
variety of ways, verbal and faxed, and use the information to initiate the appropriate planning of
clinically needs based patient care.
 To manage and safeguard information received from a variety of sources in line with information
governance.
 To communicate sensitive and often complex information on different levels effectively with carers,
patients and Healthcare Professionals.
 Promote effective liaison with District Nurses, Clinical Nurse Specialists, GP’s and other relevant
agencies to ensure continuity of care.
 To log and record complaints or comments around service provision and ensure these are acted upon
appropriately.
Clinical Co-ordinator Job Description – Feb 2016
Manage
 To manage the process of receiving and responding to urgent and routine referrals to Hospice care
services.
 Organise the urgent and routine planning of care, by prioritising the workload in accordance with the
clinical needs of the patient.
 Clarify where appropriate clinical information regarding patients care needs from a range of sources
including the referrer.
 Lead the allocation and reallocation of staff based on clinically identified need, skill mix and
continuity of care for the patient.
 In conjunction with the Information and Statistics Co-ordinator, ensure staffing levels are
appropriate; provide staffing rota’s, altering the provision of availability of staff as required.
 Participate as required in the provision of Out of Hours rota for telephone on-call services, to provide
urgent and immediate advice to Nurses, patients and relatives. (The service out of hours is 5.30pm10.30pm 7 days a week in accordance with a rota system).
 Provide support to Hospice at Home nurses where required, this maybe in a variety of formats
including emotional support.
 To provide line management for the Hospice at Home Healthcare Assistants, including identification
of their training and developmental needs through Personal Development Plans.
 To report to the Clinical Services Manager matters effecting the smooth running of the service.
 Electronically record information in a variety of ways including databases, spread sheets and word
documents.
 To support service improvement.
 Actively participate in service audit and evaluation.
 To participate in the appointment and induction of new staff as required.
 To liaise where necessary with the Clinical Services Manager on clinical matters where clinical
decisions are required relating to the Nursing & Midwifery Council Code of professional conduct.
 To ensure staff are aware of the hospice guidance/policies and procedures and MATRON.
Education
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Practice within the legal and ethical framework as established by the Nursing and Midwifery Council
(NMC).
Identify and agree own objectives in conjunction with the Clinical Services Manager for personal and
professional development in line with the Nottinghamshire Hospice annual appraisal system.
Maintain and develop knowledge and skills in accordance with the NMC to improve performance by
undertaking training relevant to the post.
Identify and lead on induction of New Starters to the Hospice at Home team.
Welcome and provide information to students and visitors to give a clear understanding of the
service.
SECTION 6 – THE PERSON SPECIFICATION
ESSENTIAL
 A minimum of 3 years’ Post Registration Level 1 Registered Nurse experience in a healthcare setting.
 Evidence of working with patients with palliative care needs.
 Evidence of Professional Development.
Clinical Co-ordinator Job Description – Feb 2016
 Understanding of Community healthcare service provision.
 Proven experience of demonstrating abilities to prioritise own workload and caseload management.
 Highly developed communication, organisational and interpersonal skills.
 Team fit and flexibility to work in a changing and developing service.
 Computer skills – must be proficient in the use of Word, Excel, Publisher, Outlook and Databases.
 Experience of Line Managing a team.
DESIRABLE
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Community Nursing experience.
Palliative care qualification or equivalent.
European Computer Driving Licence qualification.
SECTION 7 - WORKING CONDITIONS/ EFFORT
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Working at a computer for a large part of the role.
Dealing with emotional families/patients/carers and staff.
Communication at a variety of levels with a variety of services
Ability to challenge decisions made by health and social care professionals with regard to the best
interest of the patient whilst maintaining professionalism at all times.
Exceptionally busy changing workload.
Sitting in the same position for periods of time.
Remote working from home.
Based in a historic building therefore lift not available.
SECTION 8 - COMMITMENT TO HEALTH AND SAFETY, CONFIDENTIALITY AND EQUAL
OPPORTUNITIES
HEALTH AND SAFETY / SECURITY
It is the duty of every employee to work in such a way that accidents to themselves and to others are
avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby
minimising risk. Employees will, therefore, refer any matters of concern through their respective line
managers. Similarly, it is each person’s responsibility to ensure a secure environment and bring any
breaches of security to the attention of their managers.
INFECTION CONTROL
Nottinghamshire Hospice has its own policy for Infection Control. All staff must keep up to date with the
new policies and subsequent implementation in practice.
All staff must contact their Line Manager if they are suffering from any form of infection with may put
patients and other staff at risk.
NO-SMOKING POLICY
From 1st July 2007 the law prescribes that employers can no longer allow employees to smoke in “smoking
rooms” and employers can no longer segregate smokers and non-smokers within the building. The
organisation is now enforcing this policy.
Clinical Co-ordinator Job Description – Feb 2016
The organisation has developed this policy in consultation with its stakeholders to help assist and providing a
safe, healthy and comfortable environment for its employees, customers and any other visitors to its
premises.
The policy complies with the health bill and applies to staff at all levels. The Building and Transport
Supervisor is responsible for implementing and maintaining the policy on behalf of the Chief Executive.
The policy applies to all visitors and patients and will also apply to company vehicles. Employees who smoke
may want to take the opportunity to give up smoking and every support will be given by the employer to
support this process. If you want further help or information on how to stop smoking, you can access
information from NHS website www.nhsdirect.nhs.uk
EQUAL OPPORTUNITIES
Nottinghamshire Hospice has given its full commitment to the adoption and promotion of the key principles
of equal opportunities contained within current legislation and Equal Opportunities Policy.
All staff hold personal responsibility for the application of this policy on a day-to-day basis and should not
undertake any acts of discriminatory practice during the course of their employment. Similarly all staff have
a responsibility to highlight any potentially discriminatory practice to their Line Manager, trade
union/professional associations.
Copies of the Equal Opportunities Policy are available in the Personnel Policies and Procedures file.
PERFORMANCE REVIEWS
The Hospice is committed to regular performance appraisal (including setting objectives for review annually)
and agreement of personal development plans for all staff to enhance their ability to fulfil the requirements
of their post.
SECTION 9 - CONFIDENTIALITY AND FREEDOM OF INFORMATION
Information relating to patients records, diagnosis and/or treatment of patients, staff records, or
information concerning contracts, tenders and other commercially sensitive matters etc. are considered to
be confidential and must not be divulged without prior authority other than in accordance with the
provisions of the Policy on raising concerns about Health Care Services as may be amended from time to
time. Breaches of confidentiality will result in disciplinary action, and may result in dismissal. Managers are
also required as a condition of this Contract to represent the views of the Hospice in any dealing they may
have with employees, their representatives, the media, general public or other organisations in which
he/she may come into contact. In addition to the above confidentiality requirements you must also comply
with all aspects of the law concerned with information handling. For this purpose, the relevant legislation is
the Freedom of Information Act 2000. This Act places a legal duty on all staff to comply with the rights of
the public to access information. Any altering, destroying or concealing of information held by the Hospice
with the intention of preventing the legitimate disclosure of all or part of that information will result in
disciplinary action, and may result in dismissal.
Clinical Co-ordinator Job Description – Feb 2016
10.
JOB DESCRIPTION AGREEMENT
Completed by: Emily Reece, Human Resources Advisor
Authorised by: …………………………………… Date: 4 February 2016
This job description is a guide to the duties you will be expected to perform immediately on your
appointment. It is not an exhaustive list, and such duties may well be altered from time to time to
meet changes in the Hospice’s requirements. Any such changes will be commensurate with the grade
of the post and will be discussed with the post holder prior to the changes being made.
Clinical Co-ordinator Job Description – Feb 2016