E Government in Turkey :
An Instance of Good Governance
An INSTANCE of GOOD GOVERNANCE
Presentation Plan
1.E- Government
a. Definition
b..Objectives of E- Government
c.Good Governance & E-Government
d. Effects of E-Government on Public Administration
e. Determinants for the Success of E-Government
2.E- Government Implementation in Turkey
a. Definition
b. Development of E- Government in Turkey
c. Urgent Action Plan
d. E- Government Portal
e. Aims of E- Government Portal
f. Benefits of E- Government Portal
h. Evaluation
E- Government
Definition
 The use of information technology
to free movement of information
to overcome the physical bounds of traditional paper
and physical based systems
or
the use of technology to enhance the access to and
delivery of government services to benefit citizens,
business partners and employees.
Objectives of E- Government
 Strategic Objective: Support and simplify governance for
both citizens and government and also for businesses.
 Internal Objective: facilitate a speedy, transparent,
accountable, efficient and effective process for performing
government administration activities. Significant cost
savings (per transaction) in government operations could
be the result.
 External Objective:Fulfill the public’s needs and
expectations satisfactory on the front-office side, by
simplifying the interaction with various online services.
 Whether good governance is defined as exercise of
economic, political, and administrative authority to
better manage affairs of a country at all levels, then
it is obvious that the aims of good governance and aims
of e- government are consistent.
Effects of E- Government on Public Administration
Advanteges
Disadventages
•To increase internal efficiency in
public administration.
•To create new services.
•Easy access to information.
•To participate global information
networks.
•Information sharing among instutions.
•Online access to public services.
•Individual efficiency.
•High Performance in teamwork.
•Transparent state.
•Difficult access for disabilities.
•Overloaded information.
•Ambiguity in the cases of
confidentiality. copyrights and
protection of public informations.
•Gaps result from unequal avaibility
opportunities.
Determinants for the Success of EGovernment
 Political stability
 Economic structure
(democracy or dictatorial
regime) ,
 Adequate legal frame work,
 Level of trust in
government (perception of
service levels),
 The importance of
government identity
(fragmentation or
integration
(education, agriculture,
industry or service)
 Government structure
(centralized or
decentralized)
 Different levels of maturity
(weakest part of the chain
determines speedily
constituent demand (push
or pull).
E Government Implemention in Turkey
Definition
 Turkey's satellite and cable TV
operator named TURKSAT defines
e- government as transformation
of state services from
bureaucratic systems to
electronic systems.
Development of E- Government in Turkey
1. (1990s – 2000): The term that focused to
improvement of strategies by the contributions of
scholars, civil society, public and private sector.
2. (2000- 2002): The term that arranging plans to realize
those strategies.
3. (2002-...): The term that focused on the
modernization on public administration by
implementing e-government as a tool.
 1990s with the creation of knowledge based economy
that take their roots from higher value added production
has gave rise to
some initiatives in terms of e- government like Internet
tax project of the Ministry of Finance and the central
population management system.
 In the second term which can be characterized with
economic and political instability even if the
government has supported e- government projects,
there was not any important implementation example.
Urgent Action Plan
1.Policies, laws, and regulations regarding ICT will
be re-examined and changed if necessary, with
respect to the EU acquis; e-Europe+ Action Plan,
initiated for the candidate countries, will be
adapted to Turkey.
2.Mechanisms that facilitate participation of citizens
to decision-making process in the public domain
via usage of ICT will be developed.
3.Transparency and accountability for public
management will be enhanced.
Urgent Action Plan
4.Through increased usage of ICT, good governance
principles will be put in place in government
services.
5.Widespread usage of ICT will be enhanced.
6. Public IT projects will be coordinated, monitored,
evaluated and consolidated if necessary in order to
avoid duplicating or overlapping investments.
7. Private sector will be guided according to the
above-mentioned principles.
E- Government Portal
 As an important step to
improving life quality
and
to transforms public services
into global standards
E- Government Portal,
maintains
fast, reliable, uninterrupted
access
by using internet and mobile
technologies.
Aims of E- Government Portal
 To give
more transparent, more efficient, and cheaper
public services,
• Maintains new relations between government and
citizen, government and business and government
and other governments.
 Becoming consistent with the European Union
Standards
 Giving 7/24 service to the citizens
E- Government Portal
 For the usage of that portal every citizen has a
private code and need to use their own identity
numbers.
 Citizens have the opportunity to follow their
transactions and can be informed.
Benefits of E- Government Portal
 Citizens can regulate their relations with instutions in
a faster, more reliable manner and without vesting
time.
 State can both modernize its operation style and gains
financial profit by using time and resources efficiently.
Frequently Used Services
 Police Departmant
 Ministry of Finance
Driver's license penalty points
questioning,
Vecheiles questioning,
Questioning of driving license
invalidation.
E-payroll service
 Ministray of Justice
Questioning the court case files
 Social Security Agency (SSA)
SSA Service Breakdown
 Ministry of National Defence
Call up for recruits
 Revenue Administration
Department
Tax registration certificate
questioning
 Ministry of Transportation
Commercial Vehicles Questioning
Evaluation
183 different services related with 26 public services
mostly tax, military and police service,
is given in an integrated structure directly to the Turkish
citizens.
However,
even the goal of government is,
increasing the amount of citizens using e- government to the
half of whole population until 2013; the number of the
citizens who applied to take the passwords is 246.000,
means just the %0.3 of the whole population.
Conclusion
 Turkey, as a candidate state to the membership of European
Union, attaches importance to acheive “good governance”
with global standarts especially with EU's standarts.
 In this sense Turkey's tendency to create an efficient egovernment project starting from 1990s has gave its fruits
in 2000s.
 Even Turkey has some deficiencies in this subject, the great
progress shows that Turkey will be very succesful to use
technologic opportunities for public administration as egovernment.
Bibliography
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http://www.ejisdc.org
 E-Transformation Turkey Project: Turkish Case for e-Government, OECD,
2004,
 Finger, Matthias , Pécoud, Gaëlle, “From e-Government to e-Governance?
Towards a Model of

e-Governance” Electronic Journal of e-Government, Vol: 1 No: 1, 2003
http://www.ejeg.com
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 Toksöz, Fikret, İyi Yönetişim El Kitabı, İstanbul: TESEV Publication, 2008.
 Weiss, Thomas G , “Governance, Good Governance and Global Governance:
Conceptual and Actual Challenges”, Third World Quarterly, Vol: 21, No: 5, 2000.
Bibliography
 http://www.icegov.info/
 http://www.e-demokrasi.org/
 https://www.turkiye.gov.tr/
 http://edevlet.turksat.com.tr/
 http://www.pclabs.com.tr/