Management of Information
Systems: 45-870
Mini-3
Spring 2000
Tuesday, February 15, 2000
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Agenda
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Announcements – Schedule Updates
Return of Technology Byte
Review of IT Diagnosis
IT Diagnosis: In-Class Exercise
Intranets in Business
Video on Intranet Applications
Extending Intranets: Extranets
Enterprise Collaboration Technologies
Tuesday, February 15, 2000
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Schedule Updates
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Sonoco I/T Diagnosis
 Due no later than Tuesday, 22-Feb,
2000, by start of class
Ford I/T Strategy Analysis
 No assignment due
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Tuesday, February 15, 2000
Article and discussion questions will be
distributed on Tuesday, 22-Feb
We will discuss the article and discussion
questions informally in class on 29-Feb
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Schedule Updates
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What does this mean for you?
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Tuesday, February 15, 2000
More sleep!
Only one case assignment (not two)
More time to do a good job on Sonoco
Case Analysis and IT Exercise III
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Schedule Updates
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IT Exercise III (Web Stores)
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Tuesday, February 15, 2000
Will distribute and explain on Thursday, 17Feb
Additional technical explanation on
Tuesday, 22-Feb
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Schedule Updates
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Guest Speakers
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Feb 22, Mr. Alberto Espinosa, CEO of Mayor
Maynot Deliver, Inc. to discuss:
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Feb 24, Guest Speaker, AT Kearney, to
discuss:
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Tuesday, February 15, 2000
ASP and web databases
IT Exercise III
Developing an I/T Strategy
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IT Diagnosis: Assessing
Opportunities for E-Commerce
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IT Diagnosis
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Tuesday, February 15, 2000
Describes how IS activities (input, processing,
output, storage, control) are accomplished
Describes how use of resources (people,
hardware, network, software) support the
conversion of data resources into information
products
Answers the question: “what resources are
required to accomplish the activities that can
produce the information products needed by end
users?”
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IT Diagnosis:
The IS Component Matrix
Hardware Software People Data
IS
Activities
and
Resources
Information
Products
Input
Processing
Output
Storage
Control
Tuesday, February 15, 2000
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Use of the IS Component
Matrix: An Example
Tuesday, February 15, 2000
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Case Analysis:
Sonoco IT Diagnosis
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Read the Sonoco Case (pp. A8-A13)
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Also check:
http://www.datamation.com/entap/02son.html
Tuesday, February 15, 2000
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Case Analysis:
Sonoco IT Diagnosis
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Write a short report to briefly address these
questions:
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Create an IS component matrix to:
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Using your IS component matrix:
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identify some opportunities for e-commerce for Sonoco based
upon their IS activities
describe how Sonoco should adapt or extend its IS resources
to realize these opportunities
Describe the role of IT in Sonoco:
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Tuesday, February 15, 2000
document the IS activities and resources in Sonoco’s order
fulfillment and other information systems
in the late 1980’s and early 1990’s
in the new business strategies
in an e-commerce marketplace
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IT Diagnosis:
In-Class Exercise
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Read the brief description of CMU’s
parking allocation system
Based upon the description, create an
IS component matrix to document the
activities and resources in this
information system
What e-commerce opportunities do you
see for improvement to this system
Tuesday, February 15, 2000
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Example of IT Diagnosis:
The IS Component Matrix for CMU’s
Parking System
Hardware Software People Data
IS
Activities
and
Resources
Information
Products
Input
Processing
Output
Storage
Control
Tuesday, February 15, 2000
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Example of IT Diagnosis:
Opportunities for E-commerce
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What e-commerce opportunities do you
see for improvement to CMU’s parking
system
Tuesday, February 15, 2000
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Enterprise-Wide Systems
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Intranets and Extranets
Enterprise Collaboration Technologies
Tuesday, February 15, 2000
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Intranets
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Characteristics:
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Tuesday, February 15, 2000
Network, inside organization, uses Internet
technologies to provide information
sharing, communications, collaboration,
support of business processes
Protected by security
Can be accessed through the intranets of
customers, suppliers, and other business
partners via extranet links
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How Intranets Work
Tuesday, February 15, 2000
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Levels of Intranet Applications
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Level 1: Provide access to information
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Level 2: Facilitate collaboration within and
across departments
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Examples:
Examples:
Level 3: Process online transactions
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Tuesday, February 15, 2000
Examples:
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Transaction Processing on an
Intranet
Tuesday, February 15, 2000
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Enabling Transaction
Processing on an Intranet
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CGI (Common Gateway Interface)
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Forms
Scripts
Java (applets)
ActiveX
Tuesday, February 15, 2000
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Intranet Applications (Video)
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Discussion Questions:
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Tuesday, February 15, 2000
Why are intranets easier to learn than
typical computer applications?
What are the benefits and limitations of a
corporate intranet?
What levels of intranet applications does
Metamor use?
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Linking Intranets to Extranets, the Internet
Internet Web Sites
Internet Links
Engineering
Server
Extranet Links
Marketing
Server
CORPORATE
INTRANET
Extranet Links
Suppliers
Customers
H.R.
Server
Intranet Links
Legacy Data
Server
Other Company Locations
Tuesday, February 15, 2000
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Extranets
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What is an Extranet?
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Examples:
Tuesday, February 15, 2000
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Extranets
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Tuesday, February 15, 2000
Types of Extranets:
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VANs:
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EDIs:
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VPNs:
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Extranets
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Tuesday, February 15, 2000
How does an Extranet work?
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Extranets
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Tunneling:
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Encryption:
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Protocols used in Tunneling:
Tuesday, February 15, 2000
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Extranets
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Firewalls:
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How do Firewalls work:
Tuesday, February 15, 2000
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Extranets
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Benefits of Extranets:
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Key Issues of Extranets:
Tuesday, February 15, 2000
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Enterprise Collaboration
Communicate
Goals of Enterprise
Collaboration
Systems
Coordinate
Tuesday, February 15, 2000
Collaborate
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Technologies for Electronic
Collaboration
Groupware for
Enterprise
Collaboration
Electronic
Communications
Tools
Tuesday, February 15, 2000
Enterprise
Conferencing
Tools
Collaborative Work
Management
Tools
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Electronic Communications
Technologies
E-Mail
Voice Mail
Faxing
Tuesday, February 15, 2000
Groupware
Electronic
Communications
Tools
Web
Publishing
Bulletin
Board
Systems
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Enterprise Collaboration
Technologies
Discussion
Forums
Data
Conferencing
Voice
Conferencing
Videoconferencing
Tuesday, February 15, 2000
Groupware
Enterprise
Collaboration
Tools
Chat Systems
Electronic Meeting
Systems
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Collaborative Work
Management Technologies
Calendaring
and
Scheduling
Task and
Project
Management
Workflow
Systems
Tuesday, February 15, 2000
Groupware
Collaborative Work
Management
Tools
Other Joint
Work Tools
Knowledge
Management
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