Snair Business Plan “Allure of Elegance” Adrian Robson, Sham Dursun Comm 447 – Dec. 3rd ,2010 Snair Business Plan Table of Contents Executive Summary......................................................................................................................................3 1.o Business Overview..................................................................................................................................5 1.1 Introduction...............................................................................................................................5 1.2 Goals and Objectives..................................................................................................................5 1.3 Industry Overview......................................................................................................................6 2.0 Operations Plan......................................................................................................................................6 2.1 Site Plan.....................................................................................................................................6 2.2 Floor Plan...................................................................................................................................7 2.3 Business Operations...................................................................................................................8 2.4 Flow of the Organization............ ...............................................................................................9 2.5 Quality Control Program............................................................................................................9 2.6 Organizational Tasks................................................................................................................10 2.6.1 Daily.........................................................................................................................10 2.6.2 Weekly.....................................................................................................................10 2.6.3 Monthly...................................................................................................................11 2.6.4 Annually...................................................................................................................11 2.7 Suppliers..................................................................................................................................11 2.8 Service Providers.....................................................................................................................11 2.9 Capital Budget.........................................................................................................................12 2.10 Operating Expense................................................................................................................12 3.0 Human Resources Plan.........................................................................................................................13 3.1 Organizational Structure..........................................................................................................13 3.2 Job Descriptions.......................................................................................................................13 3.2.1 Managers/Owners...................................................................................................13 3.2.2 Sous-Chef.................................................................................................................14 3.2.3 Bartenders...............................................................................................................14 3.2.4 Waiter/Waitresses...................................................................................................14 3.3 Recruitment.............................................................................................................................15 3.4 Shareholder’s Agreement........................................................................................................15 4.0 Marketing Plan......................................................................................................................................16 4.1 Marketing Mix..........................................................................................................................16 4.2 Segmentation, Targeting, Positioning......................................................................................17 4.3 Competition.............................................................................................................................18 4.4 Marketing Expenses.................................................................................................................19 5.0 Financial Plan........................................................................................................................................21 5.1 Financial Structure...................................................................................................................21 5.2 Dividends Policy.......................................................................................................................21 5.3 Financial Analysis.....................................................................................................................22 5.4 Risk Analysis............................................................................................................................22 Created by Adrian Robson and Sham Dursun Page 2 Snair Business Plan 5.5 Economic Forecast...................................................................................................................22 5.6 Break Even Analysis.................................................................................................................23 6.0 Summary...............................................................................................................................................23 Appendices.................................................................................................................................................24 Appendix A – Operating Expenses.................................................................................................25 Appendix B – Projected Revenues.................................................................................................26 Appendix C - Scenario Analysis.....................................................................................................27 Created by Adrian Robson and Sham Dursun Page 3 Snair Business Plan Executive Summary Snair is a unique business to Saskatoon, offering an exclusive lounge and nightclub atmosphere that is open to the public. Operation of Snair is overseen by its two owners; Adrian Robson and Sham Dursun. Snair will be located downtown in Saskatoon, Saskatchewan. The proposed location is at 245 3rd Avenue South. The interior of this property underwent extensive renovations recently. Improvements will include full facelift inside and out, a raised stage with a grand piano, wall partitions to separate entertainment areas from social areas and a mezzanine section for businesses and individuals wanting to enjoy the entertainment from above. Staff will include; one manager on site at all times, bartenders, wait staff, and Sous Chef. Snair will operate for six days a week and open from noon until after midnight. The main cost within the Capital Budget will go towards leasehold improvements, as atmosphere is what Snair is all about. Snair will rely heavily on its image. Careful consideration is given to its marketing plan to ensure that the right strategy is used. Snair wishes to convey an image of style and prestige. Customers should feel as though they are inside a “members only” establishment, without the necessary fiscal requirements. Snair will also rely heavily on its staff to market the business. With each customer interaction, Snair’s image should notably increase within the public brand recognition of the business. Snair wants this image to encompass more than just individual customers, but appeal to the business professional who wants to host events for their clients. The establishment itself will be up for rental as well as just the mezzanine inside, this way business meetings in Saskatoon no longer have to be confined to the board room. Snair will offer its products at a rate above the competitions prices. This ensures that if the competition wants to meet Snair’s price they will have to do some major improvements. Even with this above average price, Snair will still offer discounts to its patrons. Large groups are welcome and Snair is prepared to offer discounts to people who go out of their way to bring some extra friends along for the evening. Created by Adrian Robson and Sham Dursun Page 4 Snair Business Plan Financially, Snair will finance the $450,000 required for the initial start-up and operations for one year, utilizing a combination of 50/50 Debt and Equity Financing. The equity involved will be partially provided by the owners while the remainder would have to be sought through strategic investors, the debt will be in the form of a loan from the Royal Bank of Canada. Through this strategy an Internal Rate of Return of 72.6% is the result of utilizing this form of financing for Snair. Snair has many critical variables that will determine its success for the future. Snair is extremely sensitive to the number of customers, and to the number of days of operatation. Other critical factors considered were to be its location and atmosphere of the business for customers, in addition to its opening year of events and customer responses. Although these variables have a substantial impact on Snair, with a strong business plan and careful implementation, Snair will be successful for years to come. Created by Adrian Robson and Sham Dursun Page 5 Snair Business Plan 1.0 Business Overview 1.1 Introduction Snair is looking to be Saskatoon’s premiere after hours nightclub. A new creation from owners, Sham Dursun and Adrian Robson, Snair is off to a great start before the front doors open for business. Both owners/managers of Snair hold Bachelors of Commerce Degrees from the University of Saskatchewan. A combination of Fine Art, Marketing, and Management mixed with the privilege of growing up in the middle of Sasaktchewan, combine to give Snair an authentic feel that is uniquely Saskatchewan. Snair is set to offer Saskatoon live Jazz and Blues music from local and international talents. A full drink menu, offering premium liquors, will be available to customers as well as a light menu offering specialty appetizers. The venue itself is designed with a dance floor and a second level mezzanine for clients wanting to escape the action for awhile. Snair wants to communicate to Saskatoon its mission to the citizens: “To offer an enjoyable, stylish, but casual atmosphere to individuals with exclusive tastes”. 1.2 Goals and Objectives Goals of Snair: -achieve a ROI in that will allow continuation into successive years. - attract talent locally -attract clients to rent out the venue, not just to enjoy Snair by yourself, but for large groups of people -form partnerships with local vendors and talent, help fellow Saskatoon businesses and individuals who will in turn help Snair Created by Adrian Robson and Sham Dursun Page 6 Snair Business Plan -attract talent nationally and internationally once Snair has gained suitable reputation -form partnerships with local events, such as the Saskatoon Jazz Festival 1.3 Industry Overview The downtown business district of Saskatoon is populated by numerous night clubs and lounges, most of these businesses are within walking distances. Patrons are looking for a venue to relax with friends and enjoy a drink, while letting their tensions from the day wash away. Within these businesses some do offer live entertainment with an option for customers to rent out the entire facility. As much as Snair expects to set itself apart from the rest it is easy to replicate our business. An overhaul of a current nightclub and then many of the lounges in the area can offer live Jazz/Blues like we do. Life expectancy of night clubs is short in Saskatoon as the industry offers many options for customers to spend the nightclub dollars on. 2.0 Operations Plan 2.1 Site Plan Snair will be located in the downtown district of Saskatoon, Saskatchewan. The proposed location for this venture is located at 245 3rd Avenue South. It was chosen based on the following rationale: It sits in an area of a rejuvenating business district where its high walking traffic would serve as a strategic advantage for Snair. This venture would be able to penetrate this area with high visibility to the business community and by other drive-by consumers. It is close to the corner of a very busy intersection situated next to the popular pub; Winston’s. Created by Adrian Robson and Sham Dursun Page 7 Snair Business Plan The map below (Fig.2.1) gives a view of the location. 2.2 Floor Plan Snair will be leasing the proposed location of 2,883 sq. ft. The offered lease space also includes an additional 830 square feet at no extra charge. ICR has also offered storage space in the basement free of charge. Recently, this location has undergone improvements encompassing $80,000 in new renovations. Renovations consist of new laminate flooring, paint, ceiling fixtures, and new fire suppression system, which also included a complete restructuring of the basement. The property contains numerous open areas with a main washroom and significant office space. The proposed layout for Snair consists of some improvements to the building itself to portray the desired atmosphere. There will be 2 washrooms (male/female), a prep kitchen for appetizers and other light food menu items, and vast storage space made available for Created by Adrian Robson and Sham Dursun Page 8 Snair Business Plan inventory and supplies. In addition to a raised stage with a grand piano, there will be wall partitions to separate entertainment areas from social areas and a mezzanine section for businesses and individuals wanting to enjoy the entertainment from above. Our proposed layout below gives an accurate illustration of Snair. Fig 2.2 Proposed Layout 2.3 Business Operations Snair will be open for approximately 300 days in the year. Hours of operation are as follows Monday-Thursday ▪ 12:00pm – 1:00am Friday – Saturday ▪ 12:00pm – 2:30am Created by Adrian Robson and Sham Dursun Page 9 Snair Business Plan Sunday ▪ Closed 2.4 Flow of the Organization Snair will operate like any other bar service with outstanding service. Customers will enter the building where they will then be greeted by a hostess or server. They will then be seated in the entertainment, social, or mezzanine area (pending entertainment schedules and preference), where the server will provide the customers with menus. After placing their order, the server will enter their information into the cash register tracking system to keep track of orders. At this time during when food and drinks are served and check-ins will occur regularly, music depicting a casual environment will play in the background in order to set an appropriate mood. Once the customers’ orders have been fulfilled to their desire, the server will then present the bill in an appropriate manner and be able to provide payment either at their table or at the cash register. Throughout the entire process the wait staff will ensure a high level of customer service. These employees serve as Snair’s most important marketing agents, promoting the hospitality and style of the business to all customers who enter. 2.5 Quality Control Program The quality desired in Snair’s products and services it offers will not require any ISO certification but it will require its prep staff to have food-handling courses as it is essential when storing its food and liquor that proper practices are utilized. Snair will provide high-quality appetizers that will be inspected on a regular business. Snair’s private chef and prep staff will be trained to ensure the food is inspected before serving. This will be a crucial aspect of Snair as quality is an issue. Created by Adrian Robson and Sham Dursun Page 10 Snair Business Plan 2.6 Organizational Tasks 2.6.1 Daily The manager(s) will be the first to arrive. They will be responsible for opening the doors, which will include turning on all lights and lamps, ensuring cleanliness of the bar, in addition to checking equipment, storage and daily inventory lists. During this process, employees will arrive to set up tables, cash registers and dealing with any other assigned duties. In the beginning, managers will have keys to the bar, however as time progresses, managers will leave keys for full-time staff “supervisors” to close-up and deal with clean-ups and preparations for the next day. Servers will be responsible for taking orders, cleaning tables, and serving customers along with any other duties assigned such as folding napkins, filling daily inventory lists, etc. Bartenders will be responsible for cleaning, serving customers, and any preparations that need to be made that the managers can assign. Managers will be responsible overseeing operations, customer service, resolving issues that may arise in addition to clerical duties concerning day-to-day activities. This would involve, answering customer’s issues , scheduling bookings, finances, supply orders, etc. Concluding the day, thorough cleaning will be done (i.e. stacking chairs, cleaning washrooms etc.). Staff meetings will be conducted from time to time to follow up on its progress, enthusiasm, and any issues that are arising or potential problems that may occur in the future. All the staff will then leave as the manager will lock up the bar. 2.6.2 Weekly Every week a manager will do inventory reports on food and liquor for Snair. This will ensure that there is enough inventory available to fulfill customer requests. The manager will take on the responsibility of ordering inventory as well as making projections to avoid shortages. The Created by Adrian Robson and Sham Dursun Page 11 Snair Business Plan manager will also ensure entertainment events are on schedule and implement backup plans where necessary. 2.6.3 Monthly Snair’s managers will carry out all financial activities. Monthly staff meetings will be held to revaluate goals and objectives, review and address problems, and plan staff events accordingly. Managers will also go through customer feedback reviews, in addition to any new applicants wishing to be employed at Snair. Marketing strategies will be constantly developed either improving or integrating new strategies in order to successfully penetrate the desired market. 2.6.4 Annually As usual annual reports will be prepared to measure Snair’s performance, profitability and possible future growth through projected plans. Budgets will be prepared from analyzing the past year’s performance and informed decisions will be made on where best to allocate spending to increase Snair’s profitability. 2.7 Suppliers Snair’s inventory of liquor will be provided by Saskatchewan Liquor Board, while its food will be bought from a mix of local vendors and Russell Foods. In terms of our building improvements, Snair will be purchasing light fixtures from Aim Electric. Ashley Furniture will be supplying tables, chairs for the premises. Décor and other miscellaneous fixtures, paint, and artwork will be purchases as recommended by local interior design firm, Atmosphere Interior Designs. 2.8 Service Providers ICR will be handling all utilities, repairs and maintenance to the building as per included in the lease. Leasehold improvements will be conducted by Wright Construction. SaskPower will be supplying our power and SaskEnergy will supply our natural gas. SaskTel will be our phone and internet services provider. Created by Adrian Robson and Sham Dursun Page 12 Snair Business Plan Any minor improvements after any leasehold improvements have been made, such as repairing any damages to the establishment will be completed by a private contractor or Wright Construction. Meyers Norris Penny will be conducting all payroll and accounting matters. 2.9 Capital Budget Initial asset improvements and purchases of the furniture and fixtures will be the main aspects in which Snair will require its capital. Asset improvements will be done to create the desired atmosphere for Snair while the furniture and fixtures will be purchased from a variety of stores as mentioned above, offering the products required to match and sustain an everlasting image. Its’ breakdown can be found below. Capital Required Cost Asset Improvements 250,000 Furniture and Fixtures 250,000 Total $500,000 2.10 Operating Expenses The operating expenses for Snair are outlined in Appendix A for the first year of operations. For this venture, the main expenses will be advertising, lease costs, opening events in addition to wages, and employee benefits. Employee benefits are calculated using the following percentages: EI – 2.42% CPP – 4.95% Holiday Pay – 5.77% WC – 2% Created by Adrian Robson and Sham Dursun Page 13 Snair Business Plan 3.0 Human Resources Plan 3.1 Organizational Structure Managers/Owners Bartenders Waiter/Waitress Sous Chef Bartender Waiter/Waitress Waiter/Waitress Waiter/Waitress Sous Chef Waiter/Waitress 3.2 Job Descriptions 3.2.1 Managers/Owners Duties: -oversee daily operations of the business -solve customer issues -schedule staff -purchase supplies -promote business by interacting with customers -analyze financial documents to ensure proper growth of revenues Created by Adrian Robson and Sham Dursun Page 14 Snair Business Plan -communicate with other manager/owner -manage Snair’s human resources- hiring and dismissal, conflict resolution 3.2.2 Sous-chef Duties: -prepare appetizers at local residence for preparing on site at Snair -create new appetizers for the current menu -maintain proper work environment as according to current Saskatchewan Health Standards. -order food inventories to achieve the desired quality standards of Snair 3.2.3 Bartenders Duties: -maintain bar inventories as per Snair’s standards -be up to date on current trends in mixology -prepare drinks for wait staff and customers -maintain a clean work environment -promote image of Snair to customers 3.2.4 Waiters/Waitresses Duties: -greet customers -interact with customers, taking orders and serving. Created by Adrian Robson and Sham Dursun Page 15 Snair Business Plan -clean tables after customers leave -janitorial duties -promote image of Snair to customers throughout shift 3.3 Recruitment Snair’s recruitment strategy for employees will be centralized around experience, interpersonal skills/communication, leadership, and teamwork. Through business contacts, word of mouth and timely advertisements in local job listings, Snair will be able to receive a number of applications and resumes in a timely manner. Snair promotes a positive working atmosphere where teamwork and customer service and promotion is vital. This entails quickly adapting to new tasks, enjoying the work assigned in addition to supporting your fellow workers. Employees will be trained (not including prep cook staff) in a cross-functional matter to minimize problems and lack of knowledge for workers. This way, if an employee is not able to work, another employee is able to pick up the slack until a replacement is found. 3.4 Shareholder’s Agreement In exchange for labour and running the business, the managers/owners will carry 51% ownership of the business as a partnership with investors. Created by Adrian Robson and Sham Dursun Page 16 Snair Business Plan 4.0 Marketing Plan Snair is concerned about image, ours and our customers. Therefore, careful consideration has been given to the Marketing Plan. 4.1 Marketing Mix 1. Product- Appetizers and a light menu will be offered to customers. Alcohol, in the form of high quality brands will be available, accompanied by full bottle service and an extensive wine selection. Live entertainment will be provided, Jazz and Blues. Service- Wait staff will provide patrons with all purchases and assistance for the duration of their visit to Snair. The venue will also be available to rent out, either the entire establishment or just the mezzanine. 2. Price- Our pricing will be slightly above industry average for alcohol and appetizers. The image of Snair will be that of high class, and thus prices should follow the image. High class and low prices do not mix. The pricing will not be so high that patrons can not afford to come to Snair, but to give the persona that they are able to afford a luxurious lifestyle for the individual and their group. Offering the higher price will prevent the competition from matching our price since they would have to noticeable raise theirs. In order for them to copy Snair’s pricing they would have to make improvements to their product offerings or atmosphere, as well as costly modifications to simply meet our standards at Snair. 3. Promotion- Snair will strive to create the image of high style and sophistication. Snair also intends to target the experienced professional of Saskatoon as well as the new and up and coming. Any person who is ambitious and driven, and who wants to create an image for themselves is welcome at Snair. Created by Adrian Robson and Sham Dursun Page 17 Snair Business Plan Snair will always be striving to expand its networks, by appealing to locals and travelers alike. Taking visual elements highlighting the elegance of Paris to the high style and exclusivity of the New York socialite, Snair wants to show the world that Saskatoon does indeed have soul and culture. 4. Place- Snair intends to sell directly to the public as it is a private business located in the heart of downtown, within walking distance of many of Saskatoon’s major corporate offices. This is key as Snair will be targeting Saskatoon’s professionals. Snair also wishes to take advantage of the established professional in Saskatoon by using their patronage to attract the new and inexperienced professional s to their social circles, which will happen to frequent Snair. 4.2 Segmentation, Targeting, Positioning Segmentation- Snair’s market is Saskatoon, and people visiting from other cities from around the world. Ages are any person over 19 years of age who can legally purchase alcohol. Saskatoon is a mix of many middle and lower class income individuals, with few high income earners. Targeting- Snair will initially target Saskatoon locals, experienced professionals, high income earners. Fig 4.2 Growth Rate Growth Rate- Number of Customers 15% 10% 5% 2% 2% Average Household income in 2008 - $77, 740 Approximately 142,000 people are employed • Assuming 35% of this demographic is outgoing, with a high disposable income • Assuming 30% of this demographic can be captured Created by Adrian Robson and Sham Dursun Page 18 Snair Business Plan • Assuming a 15% growth rate in the first year for customers as population increases Positioning- Snair wants to incite a feeling of prestige within its customers when they think about Snair. Our promotions will be sophisticated and stylish. They will give our potential customers the feeling of exclusivity when they think or hear the word Snair, as if they stepped into a private club all of their own. We want to offer the feeling of exclusivity that is within reach of the everyday, distinguished and demanding professional. Positioning Statement - “To the outgoing, and successful individuals that enjoy a social atmosphere filled with good music in the ambience of friends and colleagues –Snair – Allure of Elegance.” 4.3 Competition There are numerous local businesses within walking distance of Snair, all of which are considered direct competition. Such as: Staccato The Bassment The Barking Fish FLINT 6Twelve Lounge Aroma Mediterranean Resto-Bar Stovin’s Lounge These competitors offer almost the same products and services as Snair will offer. As well as offering these products at a slightly lesser cost to the customer. The Bassement is the only business to offer live Jazz music. Created by Adrian Robson and Sham Dursun Page 19 Snair Business Plan After Snair is opened for business there is great change of competitors replicating our services. Since the main competitive advantage that we have is our music and our upscale atmosphere, we must take careful consideration into the design of the image to warrant the above average price we will be commanding. 4.4 Marketing Expenses Media Channels- Radio advertisements will be purchased to run three times a day on one radio station for the duration of one year. The radio station will be chosen based on the most popular channel our target market listens to. Newsprint- Advertisements will be taken out in the Saskatoon Star Phoenix in the Business Section and in the Weekend Extra insert. They will communicate upcoming artists and menu items. Printing – Will be a selection of flyers that will be distributed to chosen businesses throughout Saskatoon as well as mailed out to potential customers. Signage will be displayed on the store front as well as a portable sign to be displayed on the sidewalk. Labels for the office and posters for concerts will also be distributed. Guerrilla Marketing- Throughout the year campaigns will be implemented to attract awareness to the business. Street performers attracting attention and other forms of non traditional advertising will be implemented on a reoccurring basis. Website- A website must be created to keep customers aware of current performances and new product offerings. As networking with clients and partnerships are formed, the website will also serve as valuable tool linking our business to other businesses. Opening Events – During the first year a large marketing campaign will be implemented to attract new customers. Brining in popular artists to perform and offering new and exciting events will draw in curious customers. Created by Adrian Robson and Sham Dursun Page 20 Snair Business Plan Wages- Snair intends to offer bonuses to the most important marketing agents in the business, the employees. For exemplary service we will give out bonuses and gifts to our employees for promoting our company and ensuring repeat business. Discounts and Promotions- Snair will be offering discounts to large groups who frequent the establishment, in an effort to attract and retain loyal customers and encourage customers to try new products. Marketing Expenses Projected Revenues (See Appendix B) Created by Adrian Robson and Sham Dursun Page 21 Snair Business Plan 5.0 Financial Plan 5.1 Financial Structure In order to finance the $450,000 required for the initial start-up and operations for one year, Snair will utilize a combination of 50/50 Debt and Equity Financing. From the Royal Bank of Canada, a loan of $225,000 will be acquired as a remainder of $225,000 will be left and financed through equity. The equity involved can be partially provided by the entrepreneur while the remainder would have to be sought through strategic investors. The table below provides a basic outline. Financing Budget Bank Debt $225,000 Equity $225,000 Total $450,000 5.2 Dividend Policy Since Snair’s projections depict that 1st year of operations being a success factor, there will be no dividends declared in the 1st year. Profits will be re-invested to ensure continuing operations and stability. Utilizing this approach efficiently and effectively, the first year will provide a “cushion” for cash that would be readily available in case of emergency. If Snair proves to be successful, dividends will be declared as follows: Fig. 5.2 Year Dividends 2011 75,000 2012 100,000 2013 100,000 Created by Adrian Robson and Sham Dursun Page 22 Snair Business Plan 5.3 Financial Analysis Utilizing 50/50 Debt and Equity financing, Snair receives an NPV of $438,938. With the required return on investments to be 25%, this exceeds its expectations. An Internal rate of Return of 72.6% is the result of utilizing this form of financing. 5.4 Risk Analysis Critical Variables # of Customers # of Days That We Operate Location & Atmosphere Customer Response Opening Year Competitors Snair has many critical variables that will determine its success for the future. The business’s life is extremely sensitive to the number of customers (see Appendix C), and to the number of days we will operate. Other critical factors considered were to be its location and atmosphere of the business for customers, in addition to its opening year of events and customer responses. If Snair does not penetrate the market in the opening year, it could not last past the next 5 years. Snair’s competitors will provide similar service and entertainment that have already been established in Saskatoon that could pose as a potential barrier. 5.5 Economic Forecast Based in Snair’s financial model, it is assumed that the status of the current economy will stabilize in the long-run. It was suggested that an inflation rate of 2.0% and an interest rate of 6% was applicable for the foundation of the financial model. Created by Adrian Robson and Sham Dursun Page 23 Snair Business Plan 5.6 Break-Even Analysis The break even scenarios were created by two determinants; how many customers needed per day and also how many days Snair needs to operate in order to have a zero net income. In order to break-even, Snair would need: 70.6 Customers /day 141.27 days/year Sales would be estimated at $629,854. See APPENDIX for further details 6.0 Summary The city of Saskatoon currently has similar businesses already operating for the high-end style customers. Snair could provide an exclusive atmosphere and enjoyable entertainment to their customers that would excel over their competitors. In order to “allure the elegance” its clients, it would require a moderate investment along with high risk of failure. Therefore, this new business venture would not seem viable at this time due to many incontrollable risk factors. Snair could succeed in the future if given the appropriate investors are willing to bear the risk in addition to more planning and analysis was provided. Created by Adrian Robson and Sham Dursun Page 24 Snair Business Plan Appendices Appendix A – Operating Expenses Operating Expenses Accounting & Legal Advertising 2010 5,000 97,600 Casual Labor 4,000 Insurance 3,000 Liscense & Fees 1,000 Stationary 1,500 Tools and Equipment 2,000 Telephone and Internet 2,400 Website 4,000 Opening Events 43,000 Discounts and Promotions 10,000 Miscellaneous 5,000 Property Taxes or Lease Cost 64,868 Utilities 20,000 Wages 325,710 Wages - Staff Incentives Employee Benefits Repair and Maintenance 3,500 49,312 2,000 Other Variable Costs 19,740 Capital Cost Allowance 30,000 Debt Interest 13,500 Total Operating Expenses $528,630 Created by Adrian Robson and Sham Dursun Page 25 Snair Business Plan Appendix B – Projected Revenues Revenues Walk-in Customers 2010 2011 2012 2013 2014 675,000 757,350 811,122 843,891 877,984 104,000 318,240 324,605 331,097 337,719 104,000 424,320 432,806 441,463 450,292 104,000 212,160 216,403 220,731 225,146 $987,000 $1,712,070 $1,784,936 $1,837,182 $1,891,141 Events Venue Bookings Mezzanine Bookings Total Revenues Created by Adrian Robson and Sham Dursun Page 26 Snair Business Plan Appendix C – Scenario Analysis 1,400,000 1,212,000 1,200,000 1,000,000 987,000 800,000 Worst-case 600,000 537,000 512,548 Base -case Best-case 352,192 400,000 200,000 64,141 104,550 -19,375 0 Sales Net Income 30,990 NPV -200,000 Created by Adrian Robson and Sham Dursun Page 27 Snair Business Plan Works Cited City of Saskatoon. (n.d.). City of Saskatoon. Retrieved December 3, 2010, from http://www.saskatoon.ca/Pages/default.aspx. Created by Adrian Robson and Sham Dursun Page 28