High Level Design
HomeView
1
Draft Version 1.1
Revision history
Date
18/01/2012
24/01/2012
17/02/2012
21/02/2012
Version
D1
D1.1
D1.2
D1.3
28//02/2012
D1.4
Description
Initial draft
Draft amends
Process maps
Camera spec and
website
functionality
Combined BAU
and HLD, added
rules from
process meeting
Author
Y-cam team
VF
FO’M
Y-cam team
Approved/reviewed by
Jey Jeyasingam
Phelim May
Jey Jeyasingam
Phelim May
Table of Contents
1.
Overview ......................................................................................................................................... 4
1.1.
2.
Brief Overview of the HomeView Offering ............................................................................. 4
Camera Specification and Functionality ......................................................................................... 5
2.1 Specifications and Dimensions of a Camera ................................................................................. 5
2.2 Camera Image (branding will change): ......................................................................................... 6
2.3 Box Size and markings of a Camera: ............................................................................................. 6
2.4 In the box: ..................................................................................................................................... 6
3.
Device Installation ........................................................................................................................... 7
4.
HomeView Website ...................................................................................................................... 14
4.1 URL to access Vodafone Website: ........................................................................................ 14
4.2 Browser compatibility: .......................................................................................................... 14
4.3 Screens and Flow Diagram: .................................................................................................. 14
4.3.1 User Registration and adding a camera:......................................................................... 14
4.3.2 Live View: .............................................................................................................................. 15
4.3.3 Video Archive: ...................................................................................................................... 17
4.3.3 Controlling the Camera: ..................................................................................................... 17
4.3.3.1 Camera Manager: ............................................................................................................. 17
4.3.3.2 Home Page: ........................................................................................................................ 18
4.3.4 Notifications: ........................................................................................................................ 19
2
4.3.5 User management Screen: ................................................................................................. 20
5.
Smartphone App ........................................................................................................................... 20
5.1 URL to access Vodafone Smartphone App: ........................................................................ 20
5.2 Smartphone/Tablet minimum versions. ........................................................................... 20
5.3 Screens ...................................................................................................................................... 21
5.3.1 Login Page ......................................................................................................................... 21
5.3.2. Home Page. ...................................................................................................................... 22
5.3.3. Live view........................................................................................................................... 23
5.3.4. Video Archive .................................................................................................................. 23
5.3.5 Camera Settings ............................................................................................................... 25
6.
Service Development Requirements ............................................................................................ 25
Overview ........................................................................................................................................... 25
6.1 Business Rules Summary (all rules) ............................................................................................. 26
Appendix 1 – Change Management ...................................................................................................... 40
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1. Overview
This is a high level design document that will form the basis for development and integration plans
for both Vodafone and Y-cam. It is intended to be a working document but will be subject to change
control once the initial version is signed-off by both parties.
In scope: functionality, customer journey flows and technical capabilities to support each of those
flows.
Out of scope: T&Cs (unless they specifically drive functionality), Support, Commercials
1.1.Brief Overview of the HomeView Offering
Key Business Rules
 All purchases raised on existing Single Serve accounts (fraud protection)
 Channels: Retail (will hold stock), Direct telesales (CC or Bill), Online via My VF at Home (bill
option only as this is a much faster and simpler flow)
 Must be an existing VF Broadband customer (service survives BB cessation)
 Max two cameras per Single Serve account
 30hrs live view per month (60 for HomeView+)
 History: 15 days single camera, 30 days two cameras (30d for each)
 Central stock management by logistics partner (Fonua)
 Service hosted outside of the Vodafone domain with no direct links to Vodafone’s IT systems
Support
 First line support to be provided by the DST incubation team
 Second line support to be provided by Y-Cam
Commercial
 No commission on sale, target 30% mark-up on device for Retailers
Proposition Highlights
Monthly Fee
Camera Cost
User (Admin) Accounts
Guest Account
eMail and SMS Alerts
Max Number of Cameras
Night Vision & Audio
Smartphone/tablet Access
Online Clip Storage
LiveView Allowance/month
Min Contract Period
HomeView
HomeView+
€6.99
€59.99 inc VAT
1
Yes x1
Yes
1
Yes
Yes
15 days
30 hrs
12 mths
€13.98 (€6.99*2)
€119.98 inc VAT (€59.99*2)
1
Yes x1
Yes
2
Yes
Yes
30 days (per camera)
60 hrs (mixed)
12 mths
4
2. Camera Specification and Functionality
2.1 Specifications and Dimensions of a Camera
Camera
Image device
Pixels
White Balance
Exposure mode
Gain
Viewing angle
Focal length
Aperture
Min.llumination
Infrared LED
Night Vision Distance
Network
Image compression
Image resolution
Max. frame rate
Aduio compression
Built-in microphone
Network protocols
Stream type
Network connection
Wireless LAN
Wireless technology
Frequency
1/4" CMOS
310000
Auto
Auto
Auto
Horizontal:60°, Vertical:45.0°
f=3.6mm
F2.0
1.0 Lux
30
12m
H.264, MJPEG
640x480(VGA), 320x240(QVGA), 160x120(QQVGA)
30fps @640x480
AAC-LC(8 -- 16Kbps), AMR-NB(4.75 -- 12.2Kbps)
Electret Condenser Microphone
TCP,UDP,IP,ARP,ICMP,DHCP,DNS,HTTP,FTP,SMTP,NTP,PPPoE,UPnP,D
DNS
HTTP, RTSP/RTP/RTCP, 3GPP, ASF, M3U8
Ethernet (10BASE-T/100BASE-TX)
Security
IEEE802.11b/g/n
2.412-2.462GHz
150Mbps/54Mbps/22Mbps/11Mbps/5.5Mbps/2Mbps/1Mbps (Auto
Switch)
WEP (64/128 bit), WPA-PSK(AES/TKIP), WPA2-PSK(AES/TKIP)
External Port
SD slot
Micro SD card (1GB - 32GB)
Transmission speed
General
Power requirements
Power consumption
Operating temperature
Storage temperature
Operating humidity
Storage humidity
Dimensions(W x D x H)
Weight
Supplied accessories
DC 12V
4W
-5 to +45 °C (+22 to +113 °F)
-20 to +60 °C (-4 to +140 °F)
20～80%RH(Non-condensing)
20～95%RH(Non-condensing)
85mm x 85mm x 30mm
150g(Main Body)
AC adaptor (x1), CD-ROM(x1 setup program and user manual),
Stand(x1)
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2.2 Camera Image (branding will change):
2.3 Box Size and markings of a Camera:
Box Size: The length, height and width of a box are 226 X 116 X 77 mm respectively.
2.4 In the box:
The following will be supplied with the box.
a.
b.
c.
d.
e.
Home View Camera
Stand to mount the camera
AC Power Supply
1m Network Cable to connect to router.
Quick Start Guide.
6
3. Device Installation
The quick start guide and the installation steps are as follows.
7
Home View service in a nutshell
The Home View camera has a built in Visual Motion Sensor™ which will trigger upon movement
when camera is armed, resulting in an instant alert being sent to your mobile device. You can also
view your Home View cameras live on demand and view recorded video clips of any motion that
occurs.
Key Features:

Secure online access to your account from anywhere

See and hear what’s happening live

Visual Motion Sensor™

Instant email and SMS alerts on motion

Online recording on motion

Customisable recording schedules

Infrared nightvision up to 15m

Access HomeView via your Smartphone or Tablet
8
HomeView subscription includes:

Unlimited live view and recorded video*

Free email alerts

Free SMS alerts*

Store video online for 15 or 30 days depending on subscription

View up to 2 cameras on the same account

Add up to X guest users per account
Where to put your camera
It is important to install your camera in the right position in order to achieve the best results and
reduce the number of false alarms.
Your camera has a built-in Visual Motion Sensor™ which will be triggered by any movement when
your camera is armed, and will result in an alarm being sent.
It is recommended to put the camera in a place where the detection of movement will be an
irregularity – such as inside your garage, facing your backdoor, or inside your porch. This will mean
you only get alerts when you need them.
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Getting the best out of your HomeView system
It is important the system is configured according to your individual requirements. Once you have
completed the set up process it is advisable to test it so you are satisfied it will do what you need.
When you have considered these questions make sure:
 The camera is securely positioned facing what you want to see

The motion detection setup matches your needs

The schedule for the camera is set to match your schedule
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11
Day to day usage
Using HomeView on your computer or tablet

Visit http://www.vodafone.ie/myhomeview

Log in to your account
Using HomeView on your smartphone

Visit http://www.vodafone.ie/myhomeview/mobile for the mobile version of HomeView
12
13
Notifications

When you are not at home you can arm the motion alert notification and you will get an
email or SMS when the alarm is triggered.

If something triggers the alarm you can easily open HomeView and see if you need to take
action.

Remember to check the system after a motion alert has been sent as it will not send another
alert until the system has been re-armed.
Safety information

Keep dry and avoid contact with liquid.

Do not try to disassemble.

Small parts may cause a choking hazard, keep away from children.

Only use approved accessories and power supplies.

Do not cover the camera. Infrared Lights produce heat which may create a fire hazard.

Ensure the camera is property attached to the supplied stand before final installation and
positioning.

Compliance is only assured by using the included power supply.
4. HomeView Website
4.1 URL to access Vodafone Website:
Y-cam needs to get confirmation from the Vodafone about the URL.
4.2 Browser compatibility:
The following are the minimum versions of the web browser to access the Vodafone Home View
website.
Internet Explorer: 8
Chrome: 16
Firefox: 8
Safari: 5
4.3 Screens and Flow Diagram:
4.3.1 User Registration and adding a camera:
User can be registered only with a new camera. The user needs to enter the camera Mac
Address and the customer number to register the camera. This is a 5 step process to set up the
camera. The user should complete all the 5 steps to add the camera to the system. Once the
user successfully completes the setup the process, he/she can access live view and the
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recordings. If the user wants to add another camera, he/she can be able to add the camera from
the camera manager. This is also a 5 step process.
Below is the flow diagram for both registering the camera and adding the camera.
4.3.2 Live View:
User can use the application to see the live video being streamed by the camera. The video
stream will go through the system from the camera to the browser. This functionality can be
accessed through the “Live View” page of the application or by clicking on the thumbnail in the
Home Page.
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a. Live View when one camera is selected by the user.
b. Live View When two cameras are selected.
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4.3.3 Video Archive:
User will be able to view previously recorded and stored videos. Dates on which motion was
recorded will be highlighted for all the cameras belonging to the user. User can click on the
required date. This will then display the videos recorded on that selected date. User can select
the required video for viewing.
The system stores videos online for 15 or 30 days depending on Package subscription. The
Package details will be sent by Vodafone to y-cam through the rest service. This also contains the
functionalities of downloading and deleting the recorded videos.
4.3.3 Controlling the Camera:
Camera can be controlled by using both Home page and camera manager page.
4.3.3.1 Camera Manager:
This page will be used to modify camera settings like camera name, Time Zone, motion
sensitivity settings, wireless settings, etc. A list of all the cameras with their current status
will be displayed. Camera can also be added or removed from this page.
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The following functionalities will be available:
a. Settings: Camera Name, Time Zone and microphone can be changed from this screen.
b. Wi-Fi Setup: Camera can be set up through Wi-Fi using this page. List of all the available
networks will be displayed
c. Motion Sensitivity: The user can set up 1 or 2 specific areas in which to detect motions. If set
properly this means that will receive fewer false alarms as any movement occurring outside
of these areas will not be detected. The motion recording schedule for the camera can also
be set on this page. For the next seven days, this can be set. A grid with cells representing
the hour for a day will be displayed. The required cells can be selected
4.3.3.2 Home Page:
The following functionalities will be available from the Home Page.
a.
b.
c.
d.
Camera on/off
Notification on/off
Recording on/off
Motion Sensitivity
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4.3.4 Notifications:
Whenever camera asks the system to start recording a video, the system will send a notification
to the administrator of the camera. The notification will be in the form of either email or SMS
depending on the settings done by the user in the camera management screen.
Every time a notification is sent, further notifications are disabled till the user resets the
notification by logging in and clicking a button in the Home Page.
19
Notifications will also be sent when a camera goes offline/comes back online. These will not
require a reset by the user.
4.3.5 User management Screen:
There will be two types of users in the system:
a. Admin user: This user will be created while registering a camera and he can create Guest
Users and configure the camera.
b. Guest Users: This user has “view only” rights.
This page will list all the guest users and pending invitations. Only the administrator will
have the rights to create guest users. There will be provision to edit emailId and Notification
Type of the admin user and change password. For password settings, there will be a
provision to check the strength of the password. This will help the user in setting strong
passwords. The admin can send invitations to view camera by using “send Invitation“. An
email will be sent to the entered emailId with the invitationid. The Guest user can register
by clicking on that link.
5. Smartphone App
Smartphone App is a WebApp not a Native App that can be accessed using the mobile browser.
5.1 URL to access Vodafone Smartphone App:
Y-cam needs to get confirmation from the Vodafone about the URL.
5.2 Smartphone/Tablet minimum versions.
The following are the minimum versions
IPhone: IOS4
Android: Android 2.3.5
IPad: IPad1
Android Tablets: Android 3
20
5.3 Screens
User can login into this mobile website to view the camera live view and the
recordings. Camera can also be controlled using this web app. All the screens can be
accessed from the menu on the footer.
5.3.1 Login Page
Below is the screen for login page.
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5.3.2. Home Page.
After the user logs into the website, home page will be shown. It lists the camera that are
connected to the account.
The following functionalities will be available from the Home Page.
a.
b.
c.
d.
Camera on/off
Notification on/off
Recording on/off
Link to the live view of the camera.
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5.3.3. Live view
Live View can be accessed from the Home Page.
5.3.4. Video Archive
Archive Screen lists the dates for 15 or 30 days depending on the subscription with the
number of videos recorded on that day in a circle. Below are the screens for the video
archive.
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24
5.3.5 Camera Settings
Camera Time Zone can be changed from this screen. Microphone can be enabled or disabled from
this screen.
6. Service Development Requirements
Overview
Y-cam and Vodafone Ireland have agreed to use REST services from both ends to pass data between
the HomeView system and Vodafone’s billing system .Y-cam will provide four different web methods
under its REST service .Vodafone will also host a REST service with one web method that can be
consume by Y-cam to give an update of a customer account at any given point of time.
The only customer specific information to be transferred to Ycam will be the Single Serve customer
account number.
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6.1 Business Rules Summary (all rules)
6.1.1 Processes – Rules / Capability Developments
Summary
HomeView will be available to purchase in a retail store, online (only My VF@H) and over the
telephone. Retail stores will hold stock. Customers will register their products on the hosted
HomeView (Y-Cam white label) website and will set their own password for the service, the
username will be the email address the customer enters on registration. Access to registration will
be based on Single Serve account number and a process to pre-authorise the initial setup using the
customer’s Single Serve account number has been outlined.
Provisioning: the provisioning process is largely a customer activity. The customer can either
connect their camera over Ethernet or WiFi but must provision over Ethernet. The customer’s
account will be pre-provisioned from the time of purchase but will not be activated until registration.
Initial registration will involve the customer entering their telephone account number, registering
their camera or serial number, their email address (which will become their username) and selecting
a password.
Single Serve
1. Coupon code for retail (EPOS only in Retail, 0 charge on customer bill for the device). NB this
coupon code will not send the order to Fonua.
2. Inventory Item for direct telesales on online (MyVFAH), the cost of the device is billed to the
existing account
3. Ex vat pricing for Enterprise accounts
4. Purchase options:
a. Single camera (HomeView)
b. Two cameras (HomView+)
c. Upgrade (single to double)
d. Downgrade (double to single)
e. Cease
f. Replacement
5. Use cases for upgrade/downgrade: 1+1, 1+1-1, 2-1
6. Ability for customer to purchase online in ‘my Vodafone at home’
7. Ability for customer / agent to choose to purchase the camera on a credit/debit card
8. Ability to add multiple instances of a camera (max 2 for std 8Mb customers and possibly 3 for
Ultimate customers)
9. Ability to add and remove additional cameras to the same Single Serve account
10. Ability to enter an alternative delivery address (of the customer’s choosing)
11. Real-time transfer of retail order information to Y-Cam
a. Agreed method is via a REST service (containing: acc no., date, action, product code)
b. Max 2 actions per account (logic in Single Serve to manage this – activate, cease)
12. Product/Item numbers for Consumer, Retail and Enterprise
13. Recurring rental: at €6.99 per unit, billed to Single Serve account, need identifier for the bill
14. Contract period with rollup in case of cessation (12 mth contract)
15. 14 day no quibble returns policy (rules – cease order within 19 days of initial sale will cancel
direct debit, product to be cancelled and then returned to Fonua), refund on receipt
26
Retail
1. Ability to sell the service and additional cameras on a Single Serve account
2. Add HomeView into retail EPOS, support via existing Fonua DOA process
3. Returns process: ≤14 days direct refund and cancel on Single Serve (customer must have product
and receipt)
Fonua
1. Create stock item
2. Add to online returns capability - DOA returns and no quibble returns
3. Purchase stock from TNS
4. Supply stores (VF and Accredited Agents)
5. Manage ROF
6. Manage warranty returns
7. Manage no quibble returns – release credit to customer (direct sales only)
YCam
1. Barcode containing unique identifier on box surface
2. Real-time order receipt from Single Serve
3. Create customer accounts, pre-populate customer details (account number and product code
only)
4. Additional camera bolt on, Single Serve account number will be key
5. Ingest customer account details real time from Single Serve
6. Pre-provision customer accounts, key will be the customer account number
7. Account registration and cease, with confirming email
8. Password and user management process
9. Add remove camera process (automation addition of second or third camera to pre-existing
account). On downgrade to single camera Ycam to send notification to the customer informing
them to login and select which camera to keep operational. History for ceased camera will be
deleted within 72hrs (TBC PROCESS)
10. Faulty swap out process (deregister register)
11. QSG
12. Online help
HomeView – Web service functionality (not exclusive)
1. Access via any browser any OS, formatting and encoding per end-user device
2. Guest access
3. Ability to rename camera
4. Ability to download motion capture
5. Ability to arm/disarm via scheduler and on the web
6. Ability to view historical motion capture (15 or 30 day history)
7. Ability to set motion detection zones
8. Ability to hear, record and download audio
9. Night Vision / Day vision, both
10. Live view (fair usage policy)
11. Add remove camera, change camera name
12. Ability to see usage summary (e.g. you have used 7 of your 15 hours)
Online
27
1. Purchase HomeView behind the ‘my Vodafone at home’ login (billed on single serve only, no
credit card option)
2. Ability to add, remove and cease cameras on myVFAH
3. Brochure ware page www.vodafone.ie/homeview
4. Link page to the hosted service, suggest www.vodafone.ie/myhomeview
SMSC Integration & Interoperation
1. Ability for customer to add mobile number/s to receive alert message
2. Message TBC
3. Message will alert customer of alarm and contain URL to HomeView management page
4. Do we need a rule to limit the number of SMSs
Support
 First line support to be provided by the DST fixed team
 Second line support to be provided by Y-Cam
Exception Management (to be developed further)
 Failed deliveries (Single Serve development - require replacement code that does not have a
charge or recurring monthly charge)
 DOA swap outs (as above)
 Camera troubleshooting (1st line support)
 Incorrect serial number added (Y-Cam)
 Fixed account changes: delete, suspension, change address, change a/c no., multiple accounts,
contact changes (Single Serve development – requirement to keep Y-Cam database in sync)
 Fraud protection & data protection
 HomeView account changes: add (create), modify, delete, add users, change passwords
I think that we should change this to follow the customer journey, suggest (I like the way that you
have listed the parameters and show the flow of the calls, we just need to expand them and add
detail) we’ll do some work on the customer flows and :
–
–
–
–
–
–
–
–
6.1 Sales (single, two camera)
6.2 Installation
6.3 Service Cancellation
Add camera, remove camera
Add SMS numbers, add email
Alerts
Change camera
Exception (undelivered, too many cameras, liveview , SMS or email errors)
2.Y-cam web methods
Account maintenance
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Used when creating new accounts, downgrading packages, upgrading packages, and renewing
suspended accounts.What is meant here by suspended accounts?
Parameters
Customer number
Date & time
Package type
Data type
Varchar(20)
DateTime
tinyInt
Account cancelation
Calling this web method will delete all the videos and database records from HomeView system. We
need to cover cancelled in error accounts to see if videos can be held for any amount of time. Needs
to be added to automated cancellation for non payment for credit & collections.
Parameters
Customer number
Date & time
Data type
Varchar(20)
DateTime
Account ownership transfer
Transferring the ownership of an account to another person
Parameters
Customer number
Date & time
New email address
Data type
Varchar(20)
DateTime
Varchar(40)
Account suspension
Calling this web method will stop the account recording any new videos and will also block the live
viewing of the cameras.Is this at customer request?
Parameters
Customer number
Date & time
Data type
Varchar(20)
DateTime
3.Vodafone web method
Account status web method
This web method will be consumed by Y-cam to update Vodafone about the customer account
status. We are proposing the following statuses
1-Active account
2-Account canceled
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3-Account suspended
Please feel free to change the structure and status of the web method
Parameters
Customer number
Date & time
Status
Number of cameras
Data type
Varchar(20)
DateTime
tinyInt
tinyInt
4. Security
Both REST services use HTTPS and the consumption of a service is based on an agreed IP address.
Feel free to update any more security credentials you need. On top of the above security measures
we can also do authentication based on user name/ password.
5. Scenarios
The following scenarios have been identified by us for the REST service consumption.
Y-cam’s role: Managing home view accounts
Vodafone’s role: Initiating customer accounts, upgrading or downgrading customer packages,
customer payments and camera inventory management.
Based on the license agreement Y-cam will never cancel an account without Vodafone’s instruction.
If an account cancelation is initiated by Y-cam then it will be a manual process than an automated
one.Due to this reason there is no web method for it.
5.1 New account creation with one or two cameras
Used web method: Account maintenance
Parameters
Customer number
Date & time
Package type
Y-cam
Sample data
VF00000001
02/01/2012 13:40
1 or 2 based on package type
Vodafone
Customer
Vodafone calls Y-cam’s REST service
Y-cam sends new account creation email
5.2 Account upgrading (one camera to two cameras)
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Used web method: Account maintenance
Parameters
Customer number
Date & time
Package type
Sample data
VF00000001
02/01/2012 13:40
2
Y-cam
Vodafone
Customer
Vodafone calls Y-cam’s REST service
Y-cam sends email about the new package
5.3 Account downgrading (two to one camera) Need to workshop this process. It is not
very clear.
Used web methods
Account maintenance –Y-cam
Parameters
Customer number
Date & time
Package type
Sample data
VF00000001
02/01/2012 13:40
2
Account status -Vodafone
Parameters
Customer number
Date & time
Status
Number of cameras
Sample data
VF00000001
02/01/2012 13:40
Account suspension-Y-cam
Parameters
Customer number
Date & time
Y-cam
Sample data
VF00000001
02/01/2012 13:40
Vodafone
Customer
Vodafone sends email to customer
requesting to delete one camera in 72
hours
Customer
deletes
one
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camera
Vodafone calls account
maintenance web method
Customer doesn’t delete
the camera in 72 hours
Y-cam call’s Vodafone’s web
method Account status to give
an update on the account after
72 hours
Vodafone takes an action. One
of them can be suspending
the account until customer
deletes the second camera. If
that’s the case then Vodafone
will make a call to Y-cam’s
suspend account web method
Call account suspend
web method
Email sends to customer informing about
suspended account
5.4 Canceling an account
Vodafone can instruct Y-cam to cancel an account. This can be due to the customer violating the T&
C or as a result of an instruction from Credit & Collections for non pay ment of the account. A
customer can also request cancellation of service as they no longer want it.. A cancelation
instruction will delete all the videos from the account and will also close down the account.
Used web methods: Account cancelation
Parameters
Customer number
Date & time
Sample data
VF00000001
02/01/2012 13:40
Y-cam
Vodafone
Customer
Vodafone calls cancelation
web method
Y-cam sends account cancelation email to customer
5.5 Replacing a faulty camera
32
No REST service call required
Y-cam
Vodafone
Customer
Send an email to customer with
instruction on removing the
existing camera and adding the
replacement camera to the
account
5.6 Transferring account ownership
Vodafone can consume this web method to update an existing account with new customer email
address. This web method is useful in the case of customer wants to change the ownership of the
account due to some personal reason. Is the billing of the camera now moved to the new owner.
Need to understand this process.
Used web methods: Account ownership transfer
Parameters
Customer number
Date & time
New email address
Sample data
VF00000001
02/01/2012 13:40
jeyarj@Y-cam.com
Y-cam
Vodafone
Customer
Vodafone calls the REST service
Y-cam sends an email to the new email address with a link to
reset the password
Customer
updates
the
account
5.7 Process Maps
Leads to orders/orders to cash
33
Leads to Orders/ Orders to Cash
Customer
Customer must be a
VAH customer.
X.x.x
Customer
wants
HomeView or
HomeView+
System / Manual
Retail/
Online/
Telesales.
X.x.x
HomeView
pack
delivered by
An Post.
System /
Manual
Retail
Retail Store
Online
X.x.x
Explains
product, Ts
&Cs
TeleSales
X.x.x
Place order on
Vodafone at
Home
account.
Single Serve
X.x.x
1
How many
camers?
Scan barcode/
s on pack/s.
2
?
Manual
What system? Confirm
there is a barcode?
Fonua
Telesales
Vodafone.ie
X.x.x
1
Details on
Vodafone.ie
How many
camers?.
2
X.x.x
Explains
Product. Ts &
Cs
X.x.x
1
How many
camers?.
How do they pay?
X.x.x
1 or 2
camera
ordered.
Shipment required
VAH.ie
My VAH.ie
Shipment
required
1 or 2 camera
ordered
Realtime using REST
2
Single Serve
Ask Online
Nightly Batch by FTP
X.x.x
Order
received.Trac
king added to
order
X.x.x
Order
dispatched
Single Serve
Single Serve
X.x.x
Y-Cam
No Shipment
Required
Nightly Batch by FTP
Order
received.
X.x.x
Account
created on
database
Auto/Y-Cam
Auto/Y-Cam
Who closes loop to advise
customer?
END
Camera Setup
34
HomeView Customer Setup
Customer
X.x.x
Customer opens
HomeView pack
and QSG
Manual
X.x.x
Customer
connects camera
to local network &
power supply.
X.x.x
New or
Existing
Advised set up
END
Existing
Y-Cam self Care
VAH Modem/
Manual
New
Y-Cam Customer Self Care
Must complete regsitration using network
cable
X.x.x
Customer adds
camera to
HomeView
account.
VAH Modem
Must complete regsitration using network
cable
VAH Modem
X.x.x
Customer registers
camera as a new
customer.
Congratulations message
X.x.x
Additional camera
added to account
Yes
Lookup
Database for
Match
X.x.x
Yes
WWW.Y-CAM
Congratulations message
Customer
completes
registration.
END
Database entries created during O2C
process.
WWW.Y-CAM
Single Serve
No
X.x.x
Trouble
Management
?
Upgrade
35
Customer
HomeView- Add additional camera.
X.x.x
Customer wants to
upgrade to
HomeView Plus
X.x.x
Retail/
Online/
Telesales.
HomeView pack
delivered by An
Post.
Retail
System / Manual
Manual
Retail Store
Online
TeleSales
X.x.x
X.x.x
Explains details &
Ts &Cs
Scan barcode on
HomeView pack.
Manual
X.x.x
Process upgrade
to existing VAH
account.
?
Single Serve
How do they pay?
Fonua
Telesales
Vodafone.ie
What system? Confirm
there is a barcode?
X.x.x
X.x.x
Details on
Vodafone.ie
HomeView Plus
upgrade Ordered.
My VAH
Auto/ MyVAH
X.x.x
X.x.x
Explains details. Ts
& Cs
HomeView Plus
upgrade Ordered.
Manual
Manual/ Single
Serve
Shipment required 1
camera.
Shipment
required 1
camera
Realtime using REST
X.x.x
X.x.x
Order
received.Tracking
added to order
Order dispatched
Auto/ Fonua
Manual
Nightly Batch by FTP
X.x.x
Y-Cam
No Shipment
Required
Nightly Batch by FTP
Order received.
X.x.x
Account
upgraded to
HomeView+.
Auto/ Y-Cam
Auto/ Y-Cam
Who closes loop to advise
customer?
END
Downgrade
36
Downgrade from HomeView+ to HomeView
Wants to move to 1
Cam HomeView
Channel
Call/ Manual
HomeView Self Care
Customer
Customer must instigate downgrade.
X.x.x
1907
X.x.x
X.x.x
Request
Downgrade
Termination
Charges displayed.
Manual
HomeView/ Auto
X.x.x
Continue
N
END
Downgrade
Confirmed
Auto
X.x.x
Add detail to brief that we cannot do this as
we have no control of the camera i.e which
one to cancel.
Single Serve
Vodafone Care
Customer chooses
which camera to switch off
Advise to Self Care
on HomeView site
Y
Call
X.x.x
Apply Term
charges
where
applicable
Downgrade
package.
Single Serve
In Life Support
37
<Process Name>
Mobile Care &
Billing
Customer
Fixed Tech
Support
Fixed Care & Billing
Y-Cam Support
Need to
review if Mobile Care
can answer any of the queries.
X.x.x
Calls
1907
Call
X.x.x
Option
1 or 2
1
Transfer
call
Camera
Not
working
Did camera
ever work?
X.x.x
N
Warm
Y
2
Stopped
working/
damaged/faulty
Replacement
process
System
+ /
Manual
N
Y
END
X.x.x
N
Trouble
Shooting Guide
Y
Issue
Resolved?
Issue
Resolved?
Manual
Y
Is camera
powered?
Y
Is cam
registered?
END
N
X.x.x
Trouble
Shooting
registration
Issue
Resolved?
Manual
N
X.x.x
X.x.x
Escalate to YCam
Trouble
Shooting
Manual
Manual
Y
Y
END
Is
broadband
working?
X.x.x
BAU BB Trouble
Shooting
LiveView not
streaming
properly
2
Manual
Can’t
connect to
Wifi
Receiving
Too many
alerts.
X.x.x
Add
second
Camera
Upgrade
Process
System
+ /
Manual
Downgrade
to 1 Cam
Downgrade
Process
System
+ /
Manual
Cancellation
Request
Cancellation
Process
System
+ /
Manual
X.x.x
X.x.x
Moving
House
X.x.x
Unplug Cam &
connect to BB
in System
new home.
+ /
Manual
6. SMS REST service
38
Vodafone will be providing a REST service that can be consumed by Y-cam to send SMS to
HomeView account holders. Y-cam expects the following parameter to be available in the web
method



Send to-Mobile phone number-Format of the number is required
SMS body-number of characters allowed in one single SMS
REST service authentication method
Will failed SMS be re-sent. Will the customer be advised to update their mobile number on the YCam service?
Where is access from your handset covered?
39
Appendix 1 – Change Management
Principles
Where Vodafone or Y-Cam see a need to change the subject matter of this HLD, that party may at
any time request such change only in accordance with this Change Control Procedure.
Neither Vodafone nor the Supplier shall unreasonably withhold its agreement to any change.
Procedures
Discussion between Vodafone and the Supplier concerning a change to the subject matter of this
HLD shall result in any one of the following:
a request to change the subject matter of this HLD by a Vodafone; or
no further action being taken;
a recommendation to change the subject matter of this HLD by the Supplier.
where a written request for an amendment is received from Vodafone the Supplier shall
immediately on receipt issue a written acknowledgement to Vodafone and, unless otherwise
agreed, submit a Change Control Note ("CCN") to Vodafone.
A recommendation to amend by the Supplier shall be submitted as a CCN direct to Vodafone at the
time of such recommendation. Each CCN shall contain some or all of the following as agreed
between the parties:
the title of the change;
the originator and date of the request or recommendation for the change;
the reason for the change;
full details of the change including any specifications;
the price, if any, of the change;
a timetable for implementation together with any proposals for acceptance of the change;
a schedule of payments if appropriate;
details of the likely impact, if any, of the change on other aspects of this Agreement or its
subject matter including but not limited to:
the term of the Agreement;
the personnel to be provided.
40