The Sarbanes-Oxley (SOX) – Implications for Business and Technology Dallas, Texas June 16, 2004 SOX Panelists SOX – Implications for Business and Technology Kapila K. Anand National Industry Director Real Estate & Hospitality Advisory Services KPMG LLP © 2004 BearingPoint, Inc. 2 SOX – Implications for Business and Technology Richard Barrett-Cuetara, Esq. Cowles & Thompson, P.C. Hospitality and Lodging © 2004 BearingPoint, Inc. 3 SOX – Implications for Business and Technology Emily Calloway, Director, Corporate Accounting Starwood Hotels & Resorts, Inc. © 2004 BearingPoint, Inc. 4 SOX – Implications for Business and Technology Monica Huber, Senior Manager World Class Finance, Enterprise Solutions BearingPoint © 2004 BearingPoint, Inc. 5 SOX – What is it? What’s new? How SOX came to be……………. © 2004 BearingPoint, Inc. 7 The Spirit of the Sarbanes-Oxley Act What are the driving forces behind SOX? Restoring investor trust and confidence in the public markets Increase the integrity of data reported to the public Address perceived inequities arising from corporate and accounting scandals © 2004 BearingPoint, Inc. 8 What has recently changed? The SEC issued final rules in June 2003 for Section 404 and in March 2004 for Section 409 which included the following amendments and modifications: Section 404 – Management Assessment of Internal Controls Changes the effective date from fiscal years ending on or after September 15, 2003 to June 15, 2004 Modifies definition of internal control Requires companies to provide a statement identifying the framework used by management to evaluate the effectiveness of internal control over financial reporting Provides that management is precluded from determining that a company’s internal control over financial reporting is effective if one or more material weaknesses in such controls is identified Provides that companies are not required to perform quarterly evaluations of internal controls over financial reporting that are as extensive as the annual reviews. Requires that companies evaluate any changes in internal controls over financial reporting that could have a material impact over such controls Provides that evaluation of disclosure controls is still required on a quarterly basis but the date of such evaluation is set at the end of the fiscal period rather than within 90 days of the report. Provides high level guidance on the level of this required quarterly evaluation © 2004 BearingPoint, Inc. 9 What has recently changed? Section 409 – Real Time Disclosure Expanding the number of events that are reportable on Form 8-K (add eight new items to the form, transfer two items from the periodic reports and expand disclosures under two existing Form 8-K items) Shortened the Form 8-K filing deadline for most items to four business days after the occurrence of an event © 2004 BearingPoint, Inc. 10 The next big SOX topic will be Section 409: Real-Time Disclosures What Real-time reporting of material events that could affect a company’s financial performance. When August 23, 2004 The Need Real-time analytics over batch systems Ability to report on a wide range of events within 4 business days (revised 3/25/2004) Real-time notification and event driven alerts Major deep integration of information assets Loss of major client (bundled service purchaser or significant component of product portfolio) Increased exposure to “in trouble” industry (significant portion of portfolio) Impact of external party changes (e.g., regulators, auditors) Write-offs of significant number of loans or portfolios Cost over-runs on IT or other major capital project Triggering Event Examples Implication Sarbanes-Oxley reaches well beyond just documenting and testing controls and processes. SOX will require material changes to most companies’ financial systems architectures. © 2004 BearingPoint, Inc. 11 The SOX Investment Where is the Money Going? Excerpts from Wall Street Journal Article (Companies Complain About Cost Of Corporate-Governance Rules, 2/10/2004) To comply with section 404 public companies are spending large dollars: A survey of 321 companies … shows that businesses with more than $5 billion in revenue expect to spend an average of $4.7 million each implementing the new 404 rule this year, according to FEI, which represents top corporate officials. Even before the most expensive Sarbanes-Oxley rules take effect, companies say their audit costs are increasing by as much as 30% or more this year Companies also are paying steep fees to fund a new accounting-oversight board -- as much as $2 million apiece annually for some large businesses "We are seeing a significant drain," says Bill Kiernan, Magma's controller. "We would not be doing this level of documentation or going through this extensive an exercise were it not for Sarbanes-Oxley.” Magma Design Automation Inc., a chip designer in Santa Clara, Calif., which has seen its legal and accounting bills soar. Last quarter, Magma blamed the new rules in shaving a penny off its earnings-per-share -- reporting nine cents instead of 10 cents. The company, which posted $75 million in revenue for fiscal 2003, saw its legal fees jump 105% in the first quarter of 2004. © 2004 BearingPoint, Inc. 13 Two approaches have emerged in the marketplace Protectionists Most companies are focused on simply complying with the act in order to “check the box”. The people they are hiring to assist them in these efforts reflects this focus. Most of the current (section 404) SOX work is being handled by: Audit Firms - Attestation & Testing, Controls Documentation Temporary Resource Companies - Controls Documentation Characteristics of this approach Majority (>80%) approach Achieved 302 compliance Focused assessment for 404 compliance Targeted remediation Targeted use of technology (e.g., auditor tools for self assessment) Few functional disciplines involved (e.g., Finance, Legal, Audit) © 2004 BearingPoint, Inc. 14 Two approaches have emerged in the marketplace Transformers Some companies are recognizing this as an opportunity to transform their organizations and processes into world class operations to support real time reporting and disclosure. These companies are hiring a mixture of: Audit Firms – Attestation & Testing Consulting Firms – Documentation Support, Systems Integration, Finance Process improvement Software Vendors – Systems Installation, Support Characteristics of this approach Recognize opportunity to make real change in Finance Targeted activities aligned with SOX timeline (302, 404, 409, etc.), multi phase approach Extend remediation activity to include document management Expanded use of technology as part of overall program Multi discipline effort © 2004 BearingPoint, Inc. 15 SOX touches the whole organization and often involves external parties The Sarbanes-Oxley compliance project engages the whole organization, from the Boardroom to the front-line expect to document an average of 79% of their processes and expect external auditors will test an average of 57% of those processes. (FEI Survey 2/2004) Governance Companies These companies expected a mean of 12,265.4 internal people hours needed to comply with Section 404/Management Report on Internal Controls In addition these companies expected 3,059.1External hours (EXCLUDING auditor’s fee for attestation) needed to comply with Section 404/Management Report on Internal Controls Policies & Procedures Financial Reporting Process Internal Controls Financial Systems Internal Organizations - Finance - Legal - HR - IT - Sales - Marketing - Audit External Organizations - Board - Audit - Partners - System Integrators - Audit Committee Most firms will be required to do this in depth level of review. To miss the opportunity to positively effect the processes would be a large opportunity lost. © 2004 BearingPoint, Inc. 16 SOX – How does it affect me? Discussion Questions OK, so SOX is a fact of life for all companies today, what are issues facing companies regarding current compliance efforts and what long-term impact will the SOX have, if any? How does SOX specifically affect the hotel industry specifically? Are compliance efforts more complicated in the distributed ownership environment? Is IT in denial regarding SOX compliance? What role do IT controls play in the SOX compliance efforts? Does SOX provide an opportunity for companies to drive forward to operational excellence on both the business & IT sides of the house? Or is it simply something that companies "have" to do, and is a tactical exercise in compliance? What role does awareness training and communication play in achieving SOX compliance? Does SOX provide a common framework for financial computing and reporting? Or is the act so broad that each company may implement it in its own way? What are the expected penalties for non-compliance? Are role and responsibilities clearly defined in the IT area? How will SOX change the business of doing business? How are companies planning to leverage their ERP systems to achieve SOX compliance? How are they tying their compliance tool into the rest of their financial infrastructure? If have invested in compliance tools to achieve short-term compliance (e.g. 302 & 404) will these tools be viable for longer-term compliance efforts? Is ROI part of your SOX compliance mandate? If so, do you understand how to calculate it? © 2004 BearingPoint, Inc. 18 Appendix Maintaining an Ethical Work Environment Audit Committee Members of the audit committee must be members of the Board of Directors, and they must be independent Directors and Officers Acceleration of Section 16 reporting requirements Forfeiture of certain bonuses and profits Personal loan prohibited for any director or executive officer Improper influence on the conducts of audits Disclosure Requirements Real-time company disclosure Whistleblowers Protection of whistleblowers from discharge or discrimination in terms of employment Criminal Fraud Accountability Destruction, alterations, or falsification of records in federal investigation and bankruptcy Pro forma figures contains true statements of material fact and adheres to GAAP Criminal penalties for defrauding shareholders © 2004 BearingPoint, Inc. 20 Quantifying the ROI from Process Improvements & Automation Some Examples Straight Hours Saved Quantified by: Duration of Original Task(s) – New duration of task(s) — Other Less Tangible Savings Time Saved * Cost of FTE (~$200,000) How time is reallocated — Increased Analytical Time — Picking up new tasks that were previously not completed due to time constraints Reduced overtime travel and food expenses — Estimate these costs Employee Satisfaction — Recognition of management team listening to issues Other Related Benefits Reduction in Operational Risk — Lead to reduced turnover Reduction in possibility of human error — Higher level of motivation — — Time historically spent on activities related to reconciliation's / pursuing issues Reduced Dependence on External Consultants and Temporary Employees Reduced costs through eliminating need for time consuming reconciliation © 2004 BearingPoint, Inc. 22 Sample of ROI Through automation significant costs were removed from employees daily activities freeing them up to focus on more value added activities Time Savings Cost / Month Totals Hours Saved / Month for value add tasks Hours of External Staff / Month on value add tasks Hours Saved / Month on reconciliation time Cost Savings / Month Cost Savings / Year 152 43 900 Desc. Of Cost $6,080.00 Hourly Cost per $80,000/year employee $5,375.00 Hourly Cost per external Consultant * hours $36,000.00 Historical Monthly Avg. time spent * affected users $47, 455.00 $569,460.00 Distribution of Staff Tasks Prior to Process Improvement Post Process Improvement Value Add Overtime Reconciliation External Staff © 2004 BearingPoint, Inc. 23 Sample ROI Through improving the staff’s quality of work life the group has realized significant reduction in turnover and the associated cost savings Retention Savings Description of Benefit Est. Value or Benefit / Year Benefits of retraining employees who are knowledgeable about the organization for other positions Productivity benefits of effective training Benefits associated with maintaining employee motivation – willingness to work overtime, willingness to learn new job functions Cost of attrition related to hiring and on-boarding. Benefits associated with employee retention and turnover - Benefits associated with removing employees with performance problems – improved customer satisfaction, improved employee satisfaction, improved management effectiveness. Total Savings / * 3 Employees $3000 / employee $9000 / employee $200 / employee 210,000 / employee $200 / employee $667,200 * Based on an assumption of improved work environment results in 10% less attrition of workers effected © 2004 BearingPoint, Inc. 24