LEAH MOLINA PEREZ
Address: Z1-174 Ilang-ilang St., Lagtang
Email: leah.perez2011@gmail.com
Talisay City, Cebu
Home: +63-32-2727670
Philippines 6045
Mobile No.: +63-9163341066
Skype: leahmperez
PART-TIME VIRTUAL ASSISTANT
ENTERPRISE FITNESS - MELBOURNE
WILL END THIS MAY 15, 2012 DUE CLIENT GETTING MARRIED
PA TO THE FITNESS INSTRUCTOR/TRAINER FOR ATHLETES
VIRTUAL ASSISTANT TALENT
US Based Online Placement Company
HOMEBASED - Freelance
as HR Officer / Recruiter / Client Representative
September 12, 2011 - May 2012
Last drawn salary: $3.75/hr
CUSTOMER SERVICE EXECUTIVE
KRISFLYER MEMBERSHIP SERVICES
September 18, 2009 to October 2011
Teledirect Pte Ltd, Chai Chee, Singapore
-Loyalty programme of Singapore Airlines – KrisFlyer as their Frequent Flyer Programme
Job Scope
 Answer to customer's email correspondence for their enquiries on miles accrual and redemption
 for Singapore Airlines, Silk Air and Star Alliance partners
 Contact customers by phone as first resolution
 provide excellent customer service to passengers regarding with their past, present and future
flights with the relevant airline
 reason for leaving - end of bond
BUSINESS DEVELOPMENT EXECUTIVE
AMBROSIA COMMUNICATIONS PTE LTD
March 25, 2009 up to September 18, 2009
30B Seah St. Singapore
- Creative boutique agency specializing in providing creative solutions such as advertising, design,
interactive and events management.
Job Scope
 Calls prospective clients to introduce the company’s services
 Sends portfolio to the prospective clients with company’s portfolio and arrange and appointment
with the Marketing Department to present what the company can do to help with their Marketing
needs
 Assists the Account Executives in advertising and events management
 Meet up with prospective clients for presentation of the agency services
 reason for leaving - end of contract
CUSTOMER SERVICE COORDINATOR
September 19, 2008 – March 13, 2009
FELD ENTERTAINMENT – DISNEY LIVE ASIA AND DISNEY ON ICE
- Under Communications Concept
Soon Wing Industrial Bldg, #07-05 Singapore
Job Scope
 Provides customer support for clients (FELD entertainment producer of Disney Live and Disney
On Ice doing Telesales for Group Booking).
 Assists in administrative duties
 Liase with clients for group sales of events and shows
 Makes outbound calls to clients for telemarketing
 Assist in marketing and promo of the shows
 Serves as assistant to the Regional Marketing Manager
 reason for leaving - end of contract
SALES AND CUSTOMER SERVICE REPRESENTATIVE
(MANILA SATELLITE OFFICE)
SOLAR MANAGEMENT SERVICES
January 3, 2008 – June 3, 2008
Makati City, Philippines
- Solar Tours, Inc. is a proud member of the American Society of Travel Agents (ASTA) and has been
designated by ASTA as a TOP Tour Operator. A travel company with over 100 employees based in
Washington DC. Since 1984 the company has been focused on finding the best ways to give independent
travelers what they want.
Serving online travel – www.beachdestinations.com and www.europeandestinations.com
Job Scope
 Provide service to new and existing customers by assisting them on their reservations. Monitoring
of bookings and issuance of tickets/vouchers from Amadeus GDS to ensure they are generated
within the validity period.
 Handle post sales, enquiries and customer feedbacks
 Provide an excellent level of customer service for customers
 Achieve team and individual sales targets.
SALES AND CUSTOMER SERVICE
(MANILA REMOTE OFFICE)
USA GATEWAY TRAVEL
August 1, 2007 – December 15, 2007
Makati City, Philippines
- A company which serves as tour operator for online travel agencies such as www.uv-asia.com and
www.majestic-vacations.com based in Alhambra, California. It has a 24/7 operation to serve clients
worldwide. It specializes tours and vacation packages to Asia.
Job Scope
 Responsible for all forms of sales reservations and ticketing using world span GDS.
 Assist travelers in getting the best deal for their travel needs. Securing New Accounts
 Servicing of the Clients, assist them with the enquiries.
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Customize travel plans for clients either for leisure or for business
5. Supports client for pre and post travel issues or even with the on-going trip.
Cross-sell & up-sell products and respond to emails.
CUSTOMER SERVICE ADVISOR
PEOPLE SUPPORT PHILS, INC.
April 2003 – June 2007
Cebu City, Philippines
- PeopleSupport is a recognized leading global business process outsourcing (BPO) provider. They have
developed an integrated global BPO delivery platform that includes outsourcing operations in the
Philippines, Costa Rica and United States. The call centre which handles the world’s leading online travel
agency – www.expedia.com.
Expedia provides travelers with the ability to research, plan, and book their comprehensive travel needs.
Expedia-branded Web sites feature airline tickets, hotel reservations, car rental, cruises, and many other
in-destination services from a broad selection of partners.
Job Scope
 Serve as mentor and coach to the reps on the floor and act as first point of escalation for clientspecific issues.
 Serves as Subject Matter Expert for sales, ticketing and reservations using the Worldspan GDS.
 Maintain a high level of proficiency with regards to client’s services, policies, and site. Ensure
timely, accurate and consistent delivery of updates to the eReps. Disseminate client-specific
information. Provide clarifications and guidelines to enhance eRep’s understanding and
competence relative to client-specific information and handling different customer transactions.
 Document and escalate real-time internal and external IT issues.
 Document and escalate customer and client process issues.
 Work with the QA Team Leader or QA Analyst to ensure effective implementation of the QA
process. Deliver timely feedback. Identify QA issues and work with Operations Manager or
Operations Director and Team Managers to develop action plan. Implement action plan.
HR COORDINATOR
WG&A SUPERCOMMERCE INC.
August 2002 – March 2003
Cebu City, Philippines
- WG&A SuperCommerce, Inc., is a wholly-owned subsidiary of WG&A, Inc. They specialize in
management services using ISO9001:2000 and businesses onboard Superferry vessels and other land
based outlets. Likewise, they also conduct familiarization tours onboard WG&A vessels for students, civic
organizations, government entities and private companies.
Job Scope
 Prepare reports for managers elsewhere within the organization.
 Screen job applicants to obtain information such as education and work experience
 Update appropriate forms when an employee receives a promotion or changes address
 Request references from present or past employers of applicants
 Inform job applicants of their acceptance or rejection for employment
 Conduct Internet research to locate resumes
 Keep track of address changes, changes in job titles, benefits, and salaries.
HR/ADMIN ASSISTANT
October 2000 – August 2002
JULIE’S FRANCHISE CORPORATION
Cebu City, Philippines
- A franchising company for Julie's Bakeshop - a major brand and an industry leader that offers very high
quality freshly baked products using only the finest ingredients and produced in a clean environment in full
view of the customers.
Job Scope
 Recruiting and staffing logistics
 Performance management and improvement tracking systems
 Employee orientation, development, and training logistics and recordkeeping
 Assisting with employee relations;
 Company-wide committee facilitation and participation
 Company employee communication
 Compensation and benefits administration and recordkeeping
 Employee safety, welfare, wellness, and health reporting employee services
 Maintaining employee files and the HR filing system
 Assisting with the day-to-day efficient operation of the HR Office.
 Acts as personal assistant to the HR Manager.
TRAINER / TEACHER
UHA CAREGIVER TRAINING CENTER
June 2002 – June 2005
Cebu City, Philippines
- A training center offering a care giving course for overseas employment
Works as a part-time instructor (at least 3 hours a day) of the following courses:
English for Effective Communication
Basic French
Canada and its culture
Personal Development Course
SPECIAL SKILLS
Excellent verbal and written English communication skills with basic knowledge in French. Computer
literate and well versed in MS Office applications, internet and email. Can deal with different types of
personalities and can handle training and development programs. Can facilitate and host programs and
events. Can work under pressure but not compromising quality and customer service. Can work in a
rotation shift with minimum supervision.
EDUCATION AND TRAINING
BACHELOR OF ARTS IN PSYCHOLOGY
UNIVERSITY OF CEBU
March 2000
Cebu City, Philippines
GRADUATED THOUGH A 4YEAR SCHOLARSHIP PROGRAM
UNIVERSITY OF CEBU
March 1996
Cebu City, Philippines
TRAININGS ATTENDED
 Customer Service Seminar
 Training for Effective HR Assistants
 Performance Management
 Amadeus Certification Program