LEAH MOLINA PEREZ Address: Z1-174 Ilang-ilang St., Lagtang Email: leah.perez2011@gmail.com Talisay City, Cebu Home: +63-32-2727670 Philippines 6045 Mobile No.: +63-9163341066 Skype: leahmperez PART-TIME VIRTUAL ASSISTANT ENTERPRISE FITNESS - MELBOURNE WILL END THIS MAY 15, 2012 DUE CLIENT GETTING MARRIED PA TO THE FITNESS INSTRUCTOR/TRAINER FOR ATHLETES VIRTUAL ASSISTANT TALENT US Based Online Placement Company HOMEBASED - Freelance as HR Officer / Recruiter / Client Representative September 12, 2011 - May 2012 Last drawn salary: $3.75/hr CUSTOMER SERVICE EXECUTIVE KRISFLYER MEMBERSHIP SERVICES September 18, 2009 to October 2011 Teledirect Pte Ltd, Chai Chee, Singapore -Loyalty programme of Singapore Airlines – KrisFlyer as their Frequent Flyer Programme Job Scope Answer to customer's email correspondence for their enquiries on miles accrual and redemption for Singapore Airlines, Silk Air and Star Alliance partners Contact customers by phone as first resolution provide excellent customer service to passengers regarding with their past, present and future flights with the relevant airline reason for leaving - end of bond BUSINESS DEVELOPMENT EXECUTIVE AMBROSIA COMMUNICATIONS PTE LTD March 25, 2009 up to September 18, 2009 30B Seah St. Singapore - Creative boutique agency specializing in providing creative solutions such as advertising, design, interactive and events management. Job Scope Calls prospective clients to introduce the company’s services Sends portfolio to the prospective clients with company’s portfolio and arrange and appointment with the Marketing Department to present what the company can do to help with their Marketing needs Assists the Account Executives in advertising and events management Meet up with prospective clients for presentation of the agency services reason for leaving - end of contract CUSTOMER SERVICE COORDINATOR September 19, 2008 – March 13, 2009 FELD ENTERTAINMENT – DISNEY LIVE ASIA AND DISNEY ON ICE - Under Communications Concept Soon Wing Industrial Bldg, #07-05 Singapore Job Scope Provides customer support for clients (FELD entertainment producer of Disney Live and Disney On Ice doing Telesales for Group Booking). Assists in administrative duties Liase with clients for group sales of events and shows Makes outbound calls to clients for telemarketing Assist in marketing and promo of the shows Serves as assistant to the Regional Marketing Manager reason for leaving - end of contract SALES AND CUSTOMER SERVICE REPRESENTATIVE (MANILA SATELLITE OFFICE) SOLAR MANAGEMENT SERVICES January 3, 2008 – June 3, 2008 Makati City, Philippines - Solar Tours, Inc. is a proud member of the American Society of Travel Agents (ASTA) and has been designated by ASTA as a TOP Tour Operator. A travel company with over 100 employees based in Washington DC. Since 1984 the company has been focused on finding the best ways to give independent travelers what they want. Serving online travel – www.beachdestinations.com and www.europeandestinations.com Job Scope Provide service to new and existing customers by assisting them on their reservations. Monitoring of bookings and issuance of tickets/vouchers from Amadeus GDS to ensure they are generated within the validity period. Handle post sales, enquiries and customer feedbacks Provide an excellent level of customer service for customers Achieve team and individual sales targets. SALES AND CUSTOMER SERVICE (MANILA REMOTE OFFICE) USA GATEWAY TRAVEL August 1, 2007 – December 15, 2007 Makati City, Philippines - A company which serves as tour operator for online travel agencies such as www.uv-asia.com and www.majestic-vacations.com based in Alhambra, California. It has a 24/7 operation to serve clients worldwide. It specializes tours and vacation packages to Asia. Job Scope Responsible for all forms of sales reservations and ticketing using world span GDS. Assist travelers in getting the best deal for their travel needs. Securing New Accounts Servicing of the Clients, assist them with the enquiries. Customize travel plans for clients either for leisure or for business 5. Supports client for pre and post travel issues or even with the on-going trip. Cross-sell & up-sell products and respond to emails. CUSTOMER SERVICE ADVISOR PEOPLE SUPPORT PHILS, INC. April 2003 – June 2007 Cebu City, Philippines - PeopleSupport is a recognized leading global business process outsourcing (BPO) provider. They have developed an integrated global BPO delivery platform that includes outsourcing operations in the Philippines, Costa Rica and United States. The call centre which handles the world’s leading online travel agency – www.expedia.com. Expedia provides travelers with the ability to research, plan, and book their comprehensive travel needs. Expedia-branded Web sites feature airline tickets, hotel reservations, car rental, cruises, and many other in-destination services from a broad selection of partners. Job Scope Serve as mentor and coach to the reps on the floor and act as first point of escalation for clientspecific issues. Serves as Subject Matter Expert for sales, ticketing and reservations using the Worldspan GDS. Maintain a high level of proficiency with regards to client’s services, policies, and site. Ensure timely, accurate and consistent delivery of updates to the eReps. Disseminate client-specific information. Provide clarifications and guidelines to enhance eRep’s understanding and competence relative to client-specific information and handling different customer transactions. Document and escalate real-time internal and external IT issues. Document and escalate customer and client process issues. Work with the QA Team Leader or QA Analyst to ensure effective implementation of the QA process. Deliver timely feedback. Identify QA issues and work with Operations Manager or Operations Director and Team Managers to develop action plan. Implement action plan. HR COORDINATOR WG&A SUPERCOMMERCE INC. August 2002 – March 2003 Cebu City, Philippines - WG&A SuperCommerce, Inc., is a wholly-owned subsidiary of WG&A, Inc. They specialize in management services using ISO9001:2000 and businesses onboard Superferry vessels and other land based outlets. Likewise, they also conduct familiarization tours onboard WG&A vessels for students, civic organizations, government entities and private companies. Job Scope Prepare reports for managers elsewhere within the organization. Screen job applicants to obtain information such as education and work experience Update appropriate forms when an employee receives a promotion or changes address Request references from present or past employers of applicants Inform job applicants of their acceptance or rejection for employment Conduct Internet research to locate resumes Keep track of address changes, changes in job titles, benefits, and salaries. HR/ADMIN ASSISTANT October 2000 – August 2002 JULIE’S FRANCHISE CORPORATION Cebu City, Philippines - A franchising company for Julie's Bakeshop - a major brand and an industry leader that offers very high quality freshly baked products using only the finest ingredients and produced in a clean environment in full view of the customers. Job Scope Recruiting and staffing logistics Performance management and improvement tracking systems Employee orientation, development, and training logistics and recordkeeping Assisting with employee relations; Company-wide committee facilitation and participation Company employee communication Compensation and benefits administration and recordkeeping Employee safety, welfare, wellness, and health reporting employee services Maintaining employee files and the HR filing system Assisting with the day-to-day efficient operation of the HR Office. Acts as personal assistant to the HR Manager. TRAINER / TEACHER UHA CAREGIVER TRAINING CENTER June 2002 – June 2005 Cebu City, Philippines - A training center offering a care giving course for overseas employment Works as a part-time instructor (at least 3 hours a day) of the following courses: English for Effective Communication Basic French Canada and its culture Personal Development Course SPECIAL SKILLS Excellent verbal and written English communication skills with basic knowledge in French. Computer literate and well versed in MS Office applications, internet and email. Can deal with different types of personalities and can handle training and development programs. Can facilitate and host programs and events. Can work under pressure but not compromising quality and customer service. Can work in a rotation shift with minimum supervision. EDUCATION AND TRAINING BACHELOR OF ARTS IN PSYCHOLOGY UNIVERSITY OF CEBU March 2000 Cebu City, Philippines GRADUATED THOUGH A 4YEAR SCHOLARSHIP PROGRAM UNIVERSITY OF CEBU March 1996 Cebu City, Philippines TRAININGS ATTENDED Customer Service Seminar Training for Effective HR Assistants Performance Management Amadeus Certification Program