Cisco Unified
CallManager 5.0
Update
Craig Cotton
Sr. Manager, Product Marketing
IP Communications Business Unit
© 2006 Cisco Systems, Inc. All rights reserved.
1
Cisco Unified Communications
Cisco Communications System
Pricing, Packaging
and Financing
Channel
Partner Tools
& Programs
Technology
Partners
Marketing
Services
A Complete Communications Solution
© 2006 Cisco Systems, Inc. All rights reserved.
2
Agenda
• Cisco Unified CallManager 5.0 Update
• Expanding SIP portfolio
• Cisco Unified IP Phone Update
• Cisco ER Update
• New Pricing and Packaging Update
© 2006 Cisco Systems, Inc. All rights reserved.
3
Cisco:
The Enterprise & SMB IP Communications Leader
• More & more customers
38,000+ Cisco IP Communications customers worldwide
115+ customers deploying more than 5,000 IP phones, including 35+
customers deploying more than 10,000 IP phones
More than 65% of the Fortune 500® are using Cisco IP Communications
• More true IP endpoints shipped
7.5 M+ Cisco IP phones
5.1 M+ Cisco Unified Messaging (Voicemail) seats
985 K+ Cisco Contact Center agents
150 K+ Cisco MeetingPlace licenses
(rich-media conferencing)
• More deployed & proven VoIP
infrastructure
24 M+ VoIP gateway ports
52 M+ Power over Ethernet ports
© 2006 Cisco Systems, Inc. All rights reserved.
All numbers through Feb-06
4
Cisco Unified CallManager 5.0 Themes
• Appliance model
Improved installation
and upgrades
• Administration
Enhancements
Licensing compliance
• Expanding SIP portfolio
SIP line side
Enhanced networking
Presence
• Japanese, Chinese, and
Korean Character Set
Support
• Other Enhancements
© 2006 Cisco Systems, Inc. All rights reserved.
5
Cisco Unified CallManager 5.0 Appliance
• Complete hardware software solution
• Alternative operating system
Improve installation and upgrade
Increased security and reliability
• Software solution
Cisco Security Agent included as with
Windows version
• Interfaces provide access to system
Administration via CLI and GUI
Third-party access is through documented APIs
• Supported on Cisco MCS servers
7815, 7825, 7835 and 7845
© 2006 Cisco Systems, Inc. All rights reserved.
6
Cisco Unified CallManager
Appliance Benefits
• Reduced installation time
Software pre-loaded on MCS servers
Faster Install time—Less than half the time of
CM 4.x to install
• Upgrade simplicity
Install upgrade while in service
Reduced downtime—Less than a quarter of
the time
• Increased resiliency
System locked down to external applications
Removes Windows security issues
More secure
• Software can be loaded on approved
HP and IBM server
Pre-loaded Cisco MCS server will save
installation time
© 2006 Cisco Systems, Inc. All rights reserved.
7
Appliance Model Installation
• Ships with application preloaded
• Administrator powers up the system
• Provide removable media with network config file or enter via
CLI, such as IP Address
• Ready for configuration via Cisco CallManager GUI
• No access to OS is available or necessary
No Linux knowledge or training required
“When I arrived at training, I believed that we will
need shell access to the appliance. After
understanding the capabilities of RTMT and CLI,
I’ve changed my mind.”
Jerry Steinhauer Senior Voice Engineer, Berbee
© 2006 Cisco Systems, Inc. All rights reserved.
8
Appliance Model Upgrade
• Make a Backup of system
using Disaster Recovery
Framework
• Load new version on Publisher
- do not reboot
• Simultaneously load all
subscribers
• Reboot Publisher into new
partition
• Reboot multiple subscribers
into new partition on the
appliance
© 2006 Cisco Systems, Inc. All rights reserved.
9
Appliance Management Approach
Functionality
Approach
Fault
SNMP Traps—RIS and syslog-MIB
E-mail and Pager Notifications
Serviceability SOAP Polling
Configuration
DVD/USB/CLI to configure web access
Existing Cisco CallManager User Interface
AXL SOAP access to DB
Performance
Serviceability SOAP API
Real-Time Monitoring Tool (RTMT)
(s)FTP push for CMR records
SNMP—Platform Statistics
Accounting
(s)FTP push for CDR records
Diagnostics and
Troubleshooting
Trace Collection Tool—Syslog/trace files
RTMT
© 2006 Cisco Systems, Inc. All rights reserved.
10
Cisco Unified CallManager
Command Line Interface (CLI)
CLI used for initial set up and
troubleshooting
Commands include:
• Ping, Traceroute
• System – restart, poweroff, switch-ver
• Show – status, hw, security
• Show files – weblog, activelog,
inactivelog, install
• Show files install XXX
• Set password – admin
• Set – dhcp, ip, gw, security
• Service – list, start, stop
• set/get trace levels
© 2006 Cisco Systems, Inc. All rights reserved.
11
CLI Example
© 2006 Cisco Systems, Inc. All rights reserved.
12
Licensing Compliance
• Cisco CallManager licensing
compliance for:
Devices
Application
• Device licenses
The maximum number of provisioned devices
(IP phones, video devices) in CM database will
be tracked and enforced
Customer will only be able to support the
number of devices they have purchased
licenses for
• Application licenses
The CM software will be tied to a server via
mac address
• Licenses will be created and
distributed in accordance with Cisco
FlexLM process used for Cisco Unity
today
© 2006 Cisco Systems, Inc. All rights reserved.
13
Administration Enhancements
• Administration
improvements
• Cisco common look and feel
• Windows Internet Explorer
for access to GUI
• Licensing compliance
• Administration
Improvements
Easier and quicker user add
and delete
Line Improvements—Arrange
lines on 7914
Copy station
Quick password reset
Scheduled provisioning (BAT)
© 2006 Cisco Systems, Inc. All rights reserved.
14
CCM RSVP Agent
Edge router contains an RSVP
Agent. This agent is the RSVP
signaling proxy for the CCM.
Main Office
CCM
Remote Office
#1
Phone to
agent
media – not
reserved.
RSVP Agent
Reserved Path
(audio stream)
© 2006 Cisco Systems, Inc. All rights reserved.
CCM signaling to
RSVP Agents to
establish interlocation reservation.
RSVP Agent
Remote Office
#2
15
Agenda
• Cisco Unified CallManager 5.0 Update
• Expanding SIP portfolio
• Cisco Unified IP Phone Update
• Cisco ER Update
• New Pricing and Packaging Update
© 2006 Cisco Systems, Inc. All rights reserved.
16
Current Cisco SIP Product Portfolio
Cisco SIP
Proxy Server
Cisco IOS including Voice Gateways,
Cisco SRST, Cisco Unified
CallManager Express
Cisco Unified IP Phones
Cisco PIX
Firewall
2-port FXS Gateway
Cisco ATA 186/188
Cisco Unified
CallManager
Cisco Unity
Cisco Unified
MeetingPlace
Express
Cisco Softswitch
BTS-10200 and PGW 2200
Linksys IP Phone
Linksys Phone Adapter
Cisco Unified MeetingPlace 8100
© 2006 Cisco Systems, Inc. All rights reserved.
17
Standards-Compliant SIP Phone Support in
Cisco Unified CallManager
Cisco Unified CallManager and
Unified CallManager Express
Cisco Unified IP Phones
Running SCCP
3rd Party SIP Phone
(RFC 3261 Compliant)
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Unified IP Phones
Running SIP
18
SIP: Feature Rich? Absolutely!
High
200
150
125
100
75
50
Fully
Feature
Transparent
with SIP
Built 100%
on top of
IETF SIP
standards
Cisco SCCP
Phone
Cisco SIP
Phone
Low
25
Enterprise Value
# of Features
175
SIPPING 19
Phone
© 2006 Cisco Systems, Inc. All rights reserved.
19
SIP Supported Features—
Cisco Unified CallManager 5.0 (page 1)
Abbreviated Dialing
Abbreviated Dialing Softkey
Access Codes
ACD
Ad-hoc Conference
AIOD
Alternate Automatic Routing
(AAR)
ANI
Annunciator
Answer
Answer Release
Answer Supervision
Attenuation/Gain Adjustment
Per Device
Authentication
Authorization Codes
Auto-Answer
Automated Bandwidth
Selection
Auto Route Selection (ARS)
AXL SOAP API
Call Forward Fixed
Barge
Call Forward No Answer
Billing Statistics
Call Forward Off Premise
Bridging
Broadcast Paging
Browse To Onboard
Device Statistics
Bulk Administration
Call Admission Control (CAC)
Call Hold/Retrieve
Calling Line Identification (CLID)
Calling Party Name
Identification (CNID)
CallManager Cluster
Call Back (Busy and No Reply)
Call Park
Call Pickup (Group)
Call Blocking
Call Statistics
Call Connection
Call Status Per Line (State,
Duration, Number)
Call Coverage
Call Detail Recording (CDR)
CDR Reporting Tool
Call Forward—
Configurable Display
Call Transfer
Call waiting/retrieve
Class of Service (COS):
Codec Support
Call Forward All Calls
Comfort Noise Generation
Call Forward Busy
Conference
© 2006 Cisco Systems, Inc. All rights reserved.
20
SIP Supported Features—
Cisco Unified CallManager 5.0 (page 2)
Conference Barge
Conference Bridge Resource
Directories—Missed Calls List
Encryption
Directories—Placed Calls List
Extension mobility support
Conference List and Drop
Any Party
Directories—Presence Enabled
External Alerting Device
Directories—Received Calls List
External Page Interface
Conference—Drop Last Party
Directory Dial From Phone—
Corporate
FAX over IP G.711
Pass-through
Directory Dial From Phone—
Personal
FAX over IP G.711 relay
Date and Time Display on
Phone
DHCP Support
Diagnostics
Dial Access Codes
Dial Plan Partitioning
Digit Collection
Digit Collection Overlap
Digit String Analysis
Digit String Deletion
Digit String Insertion
Digit String Stripping
Digit String Translation
Direct Inward Dial (DID)
Directory Service
Direct Outward Dial (DOD)
Distinctive Ringing
Distinctive Ring
(On-net vs. Off-net)
Distinctive Ring
(Per Line Appearance)
Feature Transparency
Flexible Station Numbering
Full-duplex Speakerphone
Grouping for Large “System
Management
H.323 Interface (interop)
Hands-free (Dialing)
Distinctive Ring (Per Phone)
Help Access
Distributed Call Processing
Hold
DNIS
Hold (Exclusive)
Door Phone
Hold (System)
DTMF Signaling
Hot Line
© 2006 Cisco Systems, Inc. All rights reserved.
21
SIP Supported Features
Cisco Unified CallManager 5.0 (page 3)
HTML Help Access
From Phone
Hunt Groups
I-Hold Indication
MGCP Support (interop)
Immediate Divert to
Voice Mail
Multiple Calls per Line
Multilevel Administration
Access (MLA)
Multiparty Conference
Incoming Call Group
Intercept
Intercom
Intercluster calls
Intra-cluster calls
ISDN BRI Interface (interop)
ISDN PRI Interface (interop)
I-Use Indication
JTAPI
Last number redial
LDAP Support
Least Cost Routing
Meet-Me Conference
Message Waiting Indication
Multiple Line Appearances
Privacy
Private Line Automated
Ringdown (PLAR)
Private Lines
PSTN failover
QoS Statistics per call
QSIG (interop)
Multiple Trunk Groups
Multi-site (cross-WAN)
Capability
Music-on-hold
Mute
Off-Premise Extension
On Hook Dialing
Outbound call blocking
Outgoing Call Restrictions
Out-of-Band DTMF Signaling
Over IP
Personalized Ringing
Power Failure Transfer Phones
© 2006 Cisco Systems, Inc. All rights reserved.
Real-time Event Monitoring
Real-time QoS Statistics
through http Browser
to Phone
Recent Calls List
Recorded Messages
Redundancy
Repeat Last
Number Dialed
Ringing Line Preference
Saved Number Redial
Security
Service URL
Silence Suppression
22
SIP Supported Features
Cisco Unified CallManager 5.0 (page 4)
Simplified North American
Numbering Plan
(NANP) Support
Single Directory Number On
Multiple Phones
Single System Image
SIP Trunk
SMDI
SNMP
Softkeys
Softphone
Speed Dial
Station Hunting
Station Message Detail
Recording (SMDR)
Station Volume Controls
Survivable Remote Site
Telephony (SRST)
Syslog Support
T1/E1 Digital Trunk Interface
TAPI Support
Telnet Relay Application
Tenant Service
Time Zones
Toll Restriction
Traffic Measurement
Transcoder Resource
Transfer—Blind
Transfer—Direct Transfer
Transfer—With Consultation
Hold
Trunk Groups
Trunk-to-Trunk Connections
Unified device and system
configuration
Unified Dial Plan
User-configured Speed Dial
and Call Forward through
Web Access
Video
Voice Activity Detection
© 2006 Cisco Systems, Inc. All rights reserved.
Voice Mail Interface
Voice Synthesizer
Volume Control
Web Dialer
Web Services Access from
Phone
Wideband Audio Codec
Support
XML Support
911 Service
BRI support (interop)
Call Coverage
Call Display Restrictions
Forced Authorization
Codes/Client Matter Codes
H.323 FastStart
MGCP BRI ETSI BRI Basicnet3 (user-side only)
(interop)
Q.SIG Enhancements (interop)
Time of Day, Day of Week, Day
of Year
Routing/Restrictions
Toll Fraud Improvements
23
CCM 5.0 SIP Line Side
Standards Support
• RFC3261, RFC3262 (PRACK),
• RFC3264 (offer/answer), RFC3311 (UPDATE)—Basic call, hold and resume, music on
hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486
and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling
(local SIP phone mixing), parked call retrieval, shared line: basic call
• RFC3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early
attended transfer, blind transfer
• Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID),
dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR)
• Diversion header—Redirected number ID service (RDNIS), call forward all activation, call
forward busy, call forward no answer
• Replaces header—Shared line: Remote resume
• Join header—Shared line: Barge
• RFC3265 and Dialog package—Shared line: Remote state notifications
• RFC3265 and Presence package—BLF, missed, placed, received calls lists
• RFC3265 + KPML package—Digit collection, OOB DTMF
• RFC3265 + RFC3842 MWI package (unsolicited notify)—Message waiting indication
• Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion,
call park, call select, shared line: Privacy
© 2006 Cisco Systems, Inc. All rights reserved.
24
Cisco Unified CallManager 5.0 SIP Trunk
Standards Support
• RFC3261—Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest
authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes
• RFC 2833—DTMF
• RFC3515—Inbound REFER (in-dialog as well as out-of-dialog)
• RFC3891—Replaces header (INVITE w/Replaces; REFER w/Replaces)
• Draft-ietf-sip-privacy-04.txt—Remote party ID (RPID) header
• Draft-levy-sip-diversion-08.txt—Diversion header
• RFC2976—INFO
• RFC3311—UPDATE
• RFC3262—PRACK
• RFC3264—Offer/answer
• RFC3265—SUBSCRIBE/NOTIFY infrastructure
• RFC3856—PRESENCE package
• Draft-ietf-sipping-kpml-04.txt—KPML package (Out of band DTMF)
• RFC3842—MWI package (unsolicited NOTIFY)
© 2006 Cisco Systems, Inc. All rights reserved.
25
Cisco CallManager 5.0 Presence Features
Presence Indication available with:
Speed-dial buttons
Call history logs
Directory
Icon
Status
Unknown
Busy
Idle
© 2006 Cisco Systems, Inc. All rights reserved.
26
Cisco Unified Presence Server
Traditional
Phone
Dual Mode
Phone
Cisco Unified IP
Phone with
Browser
Mobile Phone
with Browser
Mobile Data
with Voice
Cisco IP
Communicator
Effectively connecting devices…
3rd Party
Clients
and
Services
Presence/
SIP
Network
Cisco
Clients
SIP
SIMPLE
Cisco Unified
Presence Server
…to intelligent services in the network…
Location
Services
Cisco Unified
Cisco Unity Cisco Unified MeetingPlace
Connection Contact Center
Express
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Unified
CallManager
Express
Cisco Unified
CallManager
27
Cisco Unified Presence Server
Available
Q2 CY06
• Provides enhanced user-based Presence
capabilities
Acts as the infrastructure for Cisco Unified
Personal Communicator and IP Phone
Messenger
• Enables rapid Presence application
development
Masks the intricacies of Presence and data
collection from the Presence applications
• Supports standards to facilitate greater
application functionality and choice
Supports both Cisco enterprise products
and SIP/SIMPLE networks to provide rich
Presence services
© 2006 Cisco Systems, Inc. All rights reserved.
28
Cisco IP Phone Messenger
• Cisco IP Phone users (with Cisco Unified CallManager v5.0 or later)
can see the on/off hook states of other users’ IP phones
• Users can send or reply to
messages from their Cisco IP
Phones using predefined
templates or composing
text messages
• Users can call back IM senders
by hitting one button
• Implements presence enabled
contact list on the phone
• Will support future integration with
other IM clients and presence sources
© 2006 Cisco Systems, Inc. All rights reserved.
29
LCS 2005 and MOC integration
• Implements CSTA to CTI bridge
to integrate with existing LCS
2005 interfaces
• Provides click-to-dial, phone
hook status reporting and
general phone control from
MOC client
• Will migrate over time to a pure
SIP solution for better
scalability
MS Office Communicator user
with Cisco Unified IP Phone
© 2006 Cisco Systems, Inc. All rights reserved.
30
Multi-Byte Character
Support (Asian Languages)
Incoming Call
Speed Dials
© 2006 Cisco Systems, Inc. All rights reserved.
Corporate Directory
Directories
31
Agenda
• Cisco Unified CallManager 5.0 Update
• Expanding SIP portfolio
• Cisco Unified IP Phone Update
• Cisco ER Update
• New Pricing and Packaging Update
© 2006 Cisco Systems, Inc. All rights reserved.
32
Continuous Development In Endpoints
Cisco Unified IP Phone
7970G/7971G-GE
Cisco Unified IP Phone
7985G
Cisco Unified Video
Advantage
Cisco Unified IP Phone
7960G / 7961G / 7961G-GE
Cisco IP Communicator
Cisco Unified Wireless
IP Phone 7920
Cisco Unified IP Phone
7940G / 7941G / 7941G-GE
Cisco ATA 186 / 188
Cisco Unified IP Phones
7905G/7912G/7911G
Cisco Unified IP Phone
7902G
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco VG248 Analog
Phone Gateway
33
List Price
Newest Additions to the
Cisco Unified IP Phone Portfolio
Additional
Enhanced IP
Phones
Existing Portfolio
of Best-Selling IP
Phones
Executive
Cisco Unified IP
Phone 7970G
Enhanced
Manager
Manager
Business
Enhanced
Business
Cisco Unified IP
Phone 7960G
Enhanced
General
Purpose
Basic
Cisco Unified IP
Phone 7940G
Cisco Unified IP
Phone 7912G
Cisco Unified IP
Phone 7961G
Cisco Unified IP
Phone 7941G
Cisco Unified IP
Phone 7911G
Enhanced
Power &
Data
Throughput
Options
Enhanced
Applications
Capability
Unicode Support for
Asian Localization
Features
© 2006 Cisco Systems, Inc. All rights reserved.
34
Introducing the Newest Additions to the
Cisco Unified IP Phone Family
Cisco Unified IP Phone 7941G
Enhanced Business Set
Future
High Resolution
Photos
Visual Voice Messaging
Advanced
Multimedia Applications
Display Video Capture
Recording ……
Duration:
01:37
Call with:
972-123-4567
Future
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Unified IP Phone 7961G
Enhanced Manager Set
35
Enhanced Cisco IP Phones
Differentiating Features
Cisco Standard Phones Enhanced Cisco Phones
Industry’s first XML phone
applications
Text and audio-based
applications
Presence
Visual Voice Messaging
Video Capture Display
Higher resolution display for
applications
Large LCD displays
Line keys (not lighted)
Resolution: 145x80
Fonts: 9x9; 2-bit grayscale
Supports most European languages
6x pixels (310x222)
2x font resolution (18x18, 4-bit
grayscale)
Lighted Lines w/ Tri-Color LED
Double-byte languages
Cisco IP Phone 7961G
More infrastructure options
Integration with Cisco
infrastructure
Compatible w/ Cisco switches and
many 3rd party switches
Site-installed certificate
Continued roadmap for PBX
features
Calling features, Basic SIP
Multi-media applications
802.3af and pre-standard power
GigE option
Mfg Installed Certs (MIC)
Extended Roadmap for “IP”
features
Increased memory/CPU
Roadmap for advanced SIP and other
IP services such 802.1x, IPv6, etc
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco IP Phone 7941G
36
Cisco Unified IP Phone 7911G
• Common code base and UI with
Enhanced IP Phones
• Enhanced feature roadmap
• Integrated 10/100 Switch
• IEEE 802.3af power as well as Cisco
in-line power
• Cisco Unified CallManager v. 4.1(3)
security
Manufacturing certificates
Secure media/signaling
Authenticated configuration
© 2006 Cisco Systems, Inc. All rights reserved.
SIP-ready with
Cisco Unified
CallManager 5.0 and
Cisco Unified
CallManager
Express 3.4
37
Nokia Dual Mode Solutions
for Enterprise
E60
• Nokia is developing an SCCP client on
their dual-mode Nokia Eseries devices
Available Fall, 2006
• User manually selects network
In WLAN, operates as an IP Phone with
Cisco CallManager feature access
In public GSM network, operates as an
GSM cellular phone with features offered
defined by the GSM carrier
E61
• Couple with Cisco Mobile Connect
application to provide flexible enterprise
forwarding/screen services
E70
© 2006 Cisco Systems, Inc. All rights reserved.
38
Agenda
• Cisco Unified CallManager 5.0 Update
• Expanding SIP portfolio
• Cisco Unified IP Phone Update
• Cisco ER Update
• New Pricing and Packaging Update
© 2006 Cisco Systems, Inc. All rights reserved.
39
E911 and MLTS:
Legislation and Regulation
• FCC has requested comments on state actions to achieve
effective deployment of E911 capabilities for Multi-Line
Telephone Systems (MLTS)
• 13 states with applicable legislation and regulation:
Arkansas
Colorado
Connecticut
Florida
Illinois
Kentucky
Louisiana
Maine
Minnesota
Mississippi
Texas
Vermont
Washington
• APCO and NENA comments urge FCC to exercise leadership
and adopt federal regulation
© 2006 Cisco Systems, Inc. All rights reserved.
40
Cisco Emergency Responder
• Complements Cisco CallManager
Maintains emergency location database
Automatically tracks Cisco IP Phones
Associates location identification with emergency calls
Alerts security personnel by web, phone, email (page)
Logs emergency calls
Directs emergency callback
• No incremental administration for moves/adds/changes of
Cisco IP phones!
© 2006 Cisco Systems, Inc. All rights reserved.
41
Cisco ER: Network Architecture
Endpoints:
LEC
Network
PRI
Switches:
6500 5000
4500 4000
3550 3500
2950
CallManager
Cluster
Gateways:
PRI
CAMA
CO Switch
E9-1-1 SR
CAMA
PSAP
PS-ALI
Gateway DB
Backup
Cisco ER
Primary
Cisco ER
© 2006 Cisco Systems, Inc. All rights reserved.
CAMA
PRI, FGD
MSAG
ALI DB
PS-ALI DB
Service Provider
42
Locating Phones
• ER uses the following methods to locate phones
MAC Address
CDP Neighbors
CAM Table Inspection
IP Subnet
Manual Configuration
• ER configuration assigns
Switch ports to Emergency Response Locations (ERLs)
IP subnets to ERLs
Line numbers to ERLs
Default ERL
Emergency Location ID Numbers (ELINs) per ERL
• ER also supports configuration of switch port location
Provided in on-site alerts
Not included in ERL/ALI records, not available to PSAP
© 2006 Cisco Systems, Inc. All rights reserved.
43
Cisco ER: E9-1-1 Call Flow
Scenario: Same Central Office (CO), Different PSAPs
911
555-1234
LEC Network
2
4
555-8003
CAMA
123 N. Main St.
PSAP
001
CM
VOIP
CO Switch
CER
PS-ALI
Gateway
123 N Main St
Bldg A, Floor 3
Northwest Corner
Tandem—911 SR
3
ALI
125 S. Main St.
1
PSAP
003
555-8001: 125 S. Main St, Bldg D, Floor 4, Near Elevator
555-8002: 123 N. Main St, Bldg A, Floor 1, Rear Wall
555-8003: 123 N. Main St, Bldg A, Floor 3, Northwest Corner
555-8004: 123 N. Main St, Bldg B, Floor 2, Southwest Corner
CAMA: Centralized Automated Message Accounting; dedicated analog E9-1-1 trunks
PSAP: Public Safety Answering Point; 911 call center
PS-ALI: Private Switch Automatic Location Identification; E9-1-1 location database
911 SR: Selective Router; performs 911 call routing based on calling party number
© 2006 Cisco Systems, Inc. All rights reserved.
44
Cisco ER: Scalability
Scalability
MCS-7815
MCS-7825
MCS-7835
MCS-7845
Switches
200
500
1,000
2,000
Switch Ports
12,000
30,000
60,000
120,000
Manual Phones
1,000
2,500
5,000
10,000
Roaming Phones
(remote Cisco ER
server group)
600 per
Cisco ER
cluster
1,200 per
Cisco ER
cluster
2,000 per
Cisco ER
cluster
3,000 per
Cisco ER
cluster
IP Phones
6,000
12,000
20,000
30,000
© 2006 Cisco Systems, Inc. All rights reserved.
45
Agenda
• Cisco Unified CallManager 5.0 Update
• Expanding SIP portfolio
• Cisco Unified IP Phone Update
• Cisco ER Update
• New Pricing and Packaging Update
© 2006 Cisco Systems, Inc. All rights reserved.
46
CallManager 5.0 Server Pricing
Subscription
Service
• Same MCS Server
Hardware as CM 4.x
Services
Device
Licenses
• Ships pre-loaded
Phones
• Software Only
Available
Applications
• Number of Nodes
enforced through
Licensing
Servers
© 2006 Cisco Systems, Inc. All rights reserved.
47
CallManager 5.0 Application Pricing
Subscription
Service
Solution Bundles
(50-1500 Users)
Services
Device
Licenses
Traditional
(1-Unlimited Users)
Phones
Applications
Servers
© 2006 Cisco Systems, Inc. All rights reserved.
48
Application Solution Bundles
Sold Separate: CER,
Mobile Connect,
IPC Operations Manager,
Device License Units,
Servers, Phones…
D
IPCC Express – Premium
and Desktop Agent
C
CallManager + Unity Connection +
MeetingPlace Express
B
Price
CallManager + Unity Connection
A
Cisco CallManager
Function
© 2006 Cisco Systems, Inc. All rights reserved.
49
Solution Bundle Ordering
SKU
Description
USOL-SE-K9
For 50-299 users
USOL-ME-K9
For 300-1500 users
SKU
List
Price/user
A
USOL-A-SE-USR
$33
B
USOL-B-SE-USR
$93
C
USOL-C-SE-USR
$174
D
USOL-D-SE-USR
$1850
Bundle
© 2006 Cisco Systems, Inc. All rights reserved.
50
New Cisco Unified CallManager Version 4.x
Program: “Slip into SIP”
Program:
Purchase a new Cisco Unified CallManager version 4.1 or Rls 4.2
between:
March 6, 2006 – December 31, 2006
Receive a coupon for a free CallManager software upgrade to
Cisco Unified CallManager version 5.x
Redemption Window:
May 1, 2006 – June 30, 2007
Offer Registration Process:
Register for free upgrade at “www…..”
Proof of purchase required to register (Cisco sales order
number)
© 2006 Cisco Systems, Inc. All rights reserved.
51
CallManager 5.0 Phone Pricing
Subscription
Service
• Phones sold
separately
Services
Device
Licenses
• User licenses are
now purchased
separately from
phones with CM 5.0
Phones
Applications
Servers
© 2006 Cisco Systems, Inc. All rights reserved.
52
CallManager 5.0 Device License Pricing
Subscription
Service
• Device License Units
are required for each
device
Services
• Each Device
consumes a different
number of License
Units
Device
Licenses
Phones
• Sold in Bundles
Applications
• Cisco & Third Party
• # Units based on
Capability
Servers
© 2006 Cisco Systems, Inc. All rights reserved.
53
License File Specifics – “Units”
CallManager tracks
the number of units
required by each
device
Each device type
corresponds to a
fixed number of
units.
– Units are perpetual
– Device Independent
Device
7902
ATA 186, 7905/10/11/12
7935/36
IP Communicator
7920/4x/6x
797x
7985
3rd Party SIP – Basic
3rd Party SIP – Advanced
CTI Port
VT Advantage
© 2006 Cisco Systems, Inc. All rights reserved.
Units
1
2
3
3
4
5
7
3
6
0
1
54
Select Phone Device License Units
Cisco Phone device
unit part nbr.
3rd Party device
unit part nbr.
# of phone
device units
List price
LIC-CM-DL-10=
LIC-3PTY-DL-10=
10
$500.
LIC-CM-DL-100=
LIC-3PTY-DL-100=
100
$5,000.
LIC-CM-DL-500=
LIC-3PTY-DL-500=
500
$25,000.
LIC-CM-DL-1000=
LIC-CM-DL-5000=
LIC-3PTY-DL-1000=
1,000
$50,000.
LIC-3PTY-DL-5000=
5,000
$250,000.
LIC-CM-DL-10000=
LIC-3PTY-DL-10000=
10,000
$500,000.
LIC-CM-DL-25000=
LIC-3PTY-DL-25000=
25,000
$1,250,000.
LIC-CM-DL-50000=
LIC-3PTY-DL-50000=
50,000
$2,500,000.
LIC-CM-DL-100000=
LIC-3PTY-DL-100000=
100,000
$5,000,000.
LIC-CM-DL-500000=
LIC-3PTY-DL-500000=
500,000
$25,000,000.
1,000,000
$50,000,000.
LIC-CM-DL-1000000= LIC-3PTY-DL-1000000=
© 2006 Cisco Systems, Inc. All rights reserved.
55
CallManager Device License Unit Report
© 2006 Cisco Systems, Inc. All rights reserved.
56
CallManager Device License File Upload
© 2006 Cisco Systems, Inc. All rights reserved.
57
Questions?
Cisco Consultant HOTLINE:
CiscoCLP@Cisco.com
© 2006 Cisco Systems, Inc. All rights reserved.
58
© 2006 Cisco Systems, Inc. All rights reserved.
59