Sudeshna Datta-Cockerill, CERN Ombud
…It is important for all of us
to respect our colleagues,
but it is equally important
for us not to turn a blind eye
to disrespect: we should
react to it, in a respectful
way, or course, but we
should not let it pass
unchecked ……
CERN : Ombud - Host State Relations – Communications – Safety – Medical Service – Diversity - Education
Accelerating respect @ CERN
5 May 2015
Accelerating
Respect @ CERN
– A Conversation
With Alan Richter, QED Consulting
5 May 2015
5 May 2015
Goals…
Overall: Support CERN’s Respect in the
Workplace campaign…
1. Define Respect …
2. Explore the Relationship between Respect
and Trust
3. Explore Unconscious Bias
4. Explore Respect across Cultures
5. Explore the Connection between Respect,
Listening, and Appreciative Inquiry
Accelerating respect @ CERN
5 May 2015
What is Respect?
Dictionary Definition:
A feeling of admiration for someone elicited by their qualities,
abilities or achievements.
CERN Bulletin – contribution from a colleague:
RESPECT:
Realise – Everybody - Seeks – Politeness - Esteem –
Consideration – Trust
http://ombuds.web.cern.ch/blog/2014/09/respect-workplace
Accelerating respect @ CERN
5 May 2015
Why is Respect important?
Respect builds:
Trust:
Teamwork:
Respectful relationships yield trust, and
trust in return makes people work
together toward shared goals.
Engagement:
Employees who feel that the organization
treats them with respect are highly
invested in the success of the enterprise.
Performance
People who are treated with respect
are able to focus
Creativity /
Innovation
Innovation relies on people’s sense of safety
trust – an environment where ideas can be
explored openly and without fear.
Accelerating respect @ CERN
5 May 2015
Respect
& Building Trust
Swift
Trust
Deep
Trust
Source: Building Trust in Diverse Teams, Oxfam GB/ECB Project
Accelerating respect @ CERN
5 May 2015
Respect
Unconscious Bias – Context:
GDS© Constructs and Competencies
Head
Insight
Heart
Inclusion
Hands
Adaptation
Self
Self-Awareness
Sensitivity
Engagement
Others
Understanding
Differences
Openness
Communication
World
Facts/
Objectivity
Fairness
Problem-Solving
Accelerating respect @ CERN
5 May 2015
Respect Across Cultures:
(ICS) Intercultural Conflict Style
Direct
Indirect
Discussion Style
Engagement Style
Typical in Australia,
Canada, Germany, UK,
USA
Typical in France, Italy,
Russia, Spain
Accommodation
Style
Dynamic Style
Typical in East Asia:
China, Indonesia,
Japan, Thailand
Typical in Middle East and
South Asia: Egypt, India,
Lebanon, Pakistan
Neutral
Affective/Expressive
Source: adapted from Intercultural Conflict Style Inventory by Hammer Consulting
Accelerating respect @ CERN
5 May 2015
Respect, Listening
and Appreciative Inquiry
•
•
Respect implies good listening
Good listening is a form of Appreciative
Inquiry (AI): “Appreciative inquiry
attempts to use ways of asking
questions and envisioning the future in
order to foster positive relationships and
build on the present potential of a given
person, organization or situation.”
(Wikipedia)
Accelerating respect @ CERN
5 May 2015
“What does a respectful workplace
mean to you?”
This initiative belongs to all of us so
please continue to send your
contributions and share your
examples to respect@cern.ch
Accelerating respect @ CERN
5 May 2015