Client name:
Client address:
Date:
Dear
Your journey with Business Support Clinic starts here!
Firstly, congratulations on making the decision to start your own business and on using the
Business Support Clinic as the vehicle to help you.
Starting and running your own business can be hard work and can also be very lonely at times, but research shows that people that get professional help in the planning of their new business are far more likely to succeed and survive for longer.
The Business Support Clinic will offer you an opportunity to get support and advice to develop your business idea. It gives you someone with whom to discuss what you need to do, why you need to do it and how to progress.
Please find herewith important information to help you get the most from the Business Support
Clinic:

The terms and conditions of the Business Support Clinic

An invoice for the services we will provide to you under the Business Support Clinic Service
 Client Acceptance Form
Please take time to read the terms and conditions so that you are familiar with them and then
sign the Acceptance Form and return it to:
Customer Services Team
NBV Enterprise Solutions Ltd, FREEPOST NG4328 , NOTTINGHAM , NG7 7BR
Once we have received your payment & signed acceptance form we will contact you to arrange your advisory session.
If you have any queries about the programme or wish to give feedback about the service please contact us at any time.
We look forward to helping you and your business succeed.
Kind regards,
DBA:
Desk Based Business Adviser
NBV Enterprise Solutions Ltd
Document Ref: NBV-TC-BPC Version: 2.0 Date: 03/06/2013

TERMS AND CONDITIONS
1 Definitions
In these terms and conditions the following words shall bear the following meaning:
NBV Enterprise Solutions Ltd means the company delivering the Business Support Clinic
Service and responsible for all aspects of its structure.
Adviser Support means the facilitation of the personal development of an individual by means of support from a business adviser who, by acting as a sounding board and critical friend, can offer their experience and skills to help guide a client to make his or her own informed decisions as they develop their business.
Client means a person receiving the Business Support Clinic Service or who intends to do so or who has applied to access the Business Support Clinic Service.
Business Support Clinic Service will be a one off business health check and advisory session on the date pre-arranged by You from the date of the payment.
Advisory sessions will run for a duration, at a location, date and time agreed by both parties.
We or Us or Our refer to NBV Enterprise Solutions Ltd,
You or Your refer to any person who has applied to become a Client
2 Terms on which the Business Support Clinic Service is Provided
2.1 By applying to receive the support offered through the Business Support Clinic Service You are deemed to accept these terms and conditions.
3 Business Support Clinic Service
The provisions of this clause 3 apply to the Business Support Clinic Service.
3.1 The Business Support Clinic fee £ ……...+VAT .
3.2 Only after You have paid for the Service in full will the Adviser be authorised to arrange your advisory session with You.
3.3 If You are unable to take part in a pre-arranged advisory session You must give at least
48hours notice to the Adviser by both email and telephone.
3.4 The Business Support Clinic is a face to face Advisory session.
3.5 All Business Support Clinic Service monies are payable in sterling. Payment can be made by cheque, credit or debit card or bank transfer as per Section 9.
Document Ref: NBV-TC-BPC Version: 2.0 Date: 03/06/2013

4. Termination
4.1 We reserve the right to withdraw access to the Business Support Clinic Service if You fail to comply with Your obligations under these terms and conditions or if You do anything that may bring Us or the Business Support Clinic Service into disrepute.
4.3 If you choose to cancel the Business Support Clinic Service, no refund either in full or part will be due.
5. Variation of Terms & Conditions
5.1 We may amend these terms and conditions from time to time. If they are revised, We will post or email the revised version to You and will notify you whether your current agreement for the Business Support Clinic Service will be varied.
6. Data Protection and Intellectual Property
6.1 We will respect the privacy of Your data in accordance with Our Data Protection Policy which forms part of these terms and conditions, and in accordance with the Data
Protection Act 1998 and any other applicable data protection legislation. You agree that it is Your responsibility to keep Your data accurate and up to date and to send to Us new or revised data where appropriate. You further agree that We may use Your data as set out in Our Data Protection Policy.
6.2 If You have a concern about Your personal data, or if You think it is being used in breach of these terms, please let Us know by contacting the Data Controller, NBV Enterprise
Solutions Ltd.
6.3 All information pertaining to Your Intellectual Property whether oral, written or otherwise, that is supplied in the course of, or as a result of, the Business Support Clinic shall be treated as confidential by the receiving party.
7 Exclusions
7.1 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
7.1.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to any information;
7.1.2 the unavailability of the service (or any part of it) or any services;
7.1.3 any delay in providing, or failure to provide or make available, services or any negligent provision of services;
7.1.4 any misrepresentation on or relating to the Services (other than a fraudulent misrepresentation made by Us or on Our behalf).
7.2 Our maximum liability to You in respect of Your use of the service or any Services provided or made available to You by Us will be the amount of any fees payable by You in respect for the period during which the liability arose. By applying to become a client You agree that
We shall have no liability for indirect or consequential losses, loss of data, income or profits or damages for loss of or damage to property.
Document Ref: NBV-TC-BPC Version: 2.0 Date: 03/06/2013

7.3 By applying to become a client You agree that each of these limitations is reasonable having regard to the nature of the Services.
7.4 None of the exclusions or limitations in this clause shall exclude or restrict Our liability for death or personal injury caused by Our negligence.
7.5 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case Our obligation, where permitted by law, will be limited to the re-supply of the Service to you.
7.6 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these Conditions.
8 Governing Law
These terms and conditions are governed by English law and all disputes shall be subject to the exclusive jurisdiction of the English Courts.
9 Payment methods
9.1 PayPal
A request for payment will be issue by PayPal via email.
9.2 BACS or Bank transfer
Payment to be made to:
Bank
Sort Code
A/C number
A/C name
HSBC
40-35-18
34376765
NBV Enterprise Solutions Ltd
Payment reference Must quote full invoice number
9.3
Cheque
Payable to NBV Enterprise Solutions Ltd (Writing the full invoice number on the reverse)
Posted to:
NBV Enterprise Solutions Ltd
Finance Dept
Mercury House
Shipstones Business Centre
Northgate
New Basford
Nottingham
NG7 7FN
Document Ref: NBV-TC-BPC Version: 2.0 Date: 03/06/2013

Client name:
Client Address:
I, confirm that I have read and agree to the terms and conditions stated in my offer letter dated
__/__/__
I understand that I am engaging with Business Support Clinic operated by NBV Enterprise
Solutions Ltd. As such I fully understand that any adviser(s) that I meet and engage with through
Business Support Clinic Service will offer me the unique opportunity to develop my business. It also offers an opportunity to discuss my business in-depth, so that I understand what I need to do and why I need to do it.
I understand that as such, any information given or suggestion made is entirely without warranty of any kind, either express or implied. Any such information or suggestions then acted upon by myself either personally or on behalf of my company is at all times at my own risk and any advantage or disadvantage gained as a result is not attributable in any way to the adviser or
Business Support Clinic Service.
I understand that participating in the Business support Clinic will assist me in the planning and development of my business, but participation does not guarantee that my business will succeed.
Signed (client): ……………………………………………………….
………………………………………………………….
Please sign and return this form to:
Customer Services Team
Date:
NBV Enterprise Solutions Ltd, FREEPOST NG4328 , NOTTINGHAM , NG7 7BR
Internal use only
DBA name:
Document Ref: NBV-TC-BPC Version: 2.0 Date: 03/06/2013