Operations Management Notes 2/6/2010
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We will now be constructively criticizing our presentations amongst ourselves
Will be anonymous and semi-formal
Presentation feedback
Fewer bullet points
Shorter bullet points
Larger fonts
Less moving around
Speak louder with more ‘force’
More visuals are needed
Next assignment: Take the Ten OM decisions and apply them to our own jobs
Email from Professor to follow
Due in two classes from now
Next class – guest speaker – operations manager
Checklists
Processing and information collecting
Company – reseller of software that performs these steps
Workshop in class based on speaker presentation
Chapter 2 – most will be skipped (slides)
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Opportunity for growth and expansion
Create a dynamic environment
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Taco Bell – good culture example
(prof worked for ITT) – she liked that people were from all over the world
People are different in different countries
Even unethical at times
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Very important – do you know your company’s mission statement?
Must be reinforced (neural level in our brains)
Personal mission – what is yours?
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How a company plans to achieve its goals
Applies to all Ten OM Decisions\Strategies
How to align core business functions will overall company mission
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“SWOT” Analysis
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Hard Rock – food, music and atmosphere (differentiation)
Unique all the time
Cost leadership – not cheapest
Wal-mart, *Taco Bell*
How Taco Bell’s prices kept decreasing over time
Taco Bell – competing via cost + rapid response
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**Think about this for FINAL PROJECT**
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A way to think about process design
(Process Strategy) – out of the Ten OM Decisions
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Capacity utilization – uses resources to its potential
Low investment intensity
Software is a great example
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Remember Disco – JOHN TRAVOLTA!