Performance through People
Jane Rexworthy
Executive Director
jane.rexworthy@people1st.co.uk
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Establishing a sustainable skills model
Sector Skills Council
Research
Set
Standards
Develop
Solutions
to meet
standards
Deliver
Solutions
Delivery through Skills
Academy
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The Visit
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Retail Skills Needs
Skills lacking
Job Specific
Customer Handling
Planning and Organising
Problem Solving
Team Working
Strategic Management
Skills that need improving
56%
44%
44%
41%
55%
55%
51%
47%
44%
40%
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Building a Skills Academy – Journey
National Skills Academy for Retail - Developing the skills of the retail sector
• The National Skills Academy for Retail (NSAR) was established in 2009, and has
been part of People 1st since 2013. There are sixteen sector based National
skills academies in the UK
• Through our network of quality-marked skills shops and specialist trainers, we
provide access to high quality training for retail business owners, employees
and the future workforce.
1. NSAR has a small central function delivering its offer through it accredited members
2. Network of 50 Retail Skills Shops based in the UK
3. Provides industry led and developed training programmes
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Vision - Driving up skills in retail
Through a network of retail “skills shops”:
• Provide access to world-class skills and business support for retailers
whatever their size, wherever they are located
• Lead the drive for professional rewarding careers and skills
development for everyone who works in retail
• Create a consistent national approach for training and skills in the
UK's largest private industry sector
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Skills Academy Model
Sector Skills Council
People 1st
National
Skills
Academy
Local
Partner
Local
Partner
Local
Partner
Skills Shop
Nations
Skills Shop
International
Skills
Shop GB
Local
Partner
Local
Partner
Local
Partner
Local
Partner
Local
Partner
Local
Partner
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Skills Shop
Over 50 retail skills shops have achieved National Skills Academy for Retail membership and are
located on high streets and in shopping centres throughout the UK. A small number operate
virtually and can be accessed online. Although run individually by local shareholders such as
developers, training providers, Jobcentre Plus and retailers, our skills shops work together nationally
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International projects
• Development of an SSC and Skills Academy in emerging markets –
Panama
• Development of a Retail Academy model – UAE , Egypt,
• Development of Travel Retail Academy- Global Duty Free World
Council
• Development of customer facing services – Egypt
• Scoping and development of a SSC for Tourism and Wine – Armenia
• Creation & methodology for National Occupational standards and
implementation, methodology for LMI, SSC development –
Uzbekistan;
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Development of Recruitment and
Training centre in Abdali Mall
• People 1st have been commissioned by EBRD
• The main objective is to enhance access and participation of young
people in the Adbali development project
• Contribute to increased youth employment
• Implement professional, accredited employability and retail and
hospitality skills training programme.
• The Abdali Recruitment and Training Centre is expected to become
recognised as a socially responsible organization
• Employers will have access to trained employees and trainees skills
will respond to the needs of the sector
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The Scope of work
1. Establish a fully functional recruitment and training centre;
2. Enable the employment of young people through effective job matching,
career guidance and employment information services;
3. Improve the employability skills of young people in Amman through employerdriven training and apprenticeship programmes;
4. Raise awareness of the inclusion model and activities at the Abdali Centre
through an effective communication campaign, and;
5. Develop partnerships with key stakeholders, including government and donors
to secure support for the inclusion model.
6. Support the Abdali Recruitment and Training Centre on an ongoing basis
throughout the first year of delivery of the training and inclusion element of
the project.
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Jordan labor market supply issues
The research commissioned by EBRD and conducted by CMC interviewed various
stakeholders which showed the following issues and constrains related to the labor market,
the vocational education and training sector, and its impact on youth:
• Gap between the skills the students have and those that the employers are looking for.
• The unemployed youth have very little or no job experience.
• Clear information about jobs is very important.
• Jordanian workers want to be paid a reasonable wage, offered a work contract and social
protection (social security),
• There is High turnover in the retail and hospitality sector in Jordan compared to the
MENA region.
• Low-status and low-skilled jobs at the bottom end such as cleaning (in hospitality,
shopping malls etc.) are regarded socially as very low by Jordanians, Less than 15 percent
of women of working age are employed in Jordan
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The Skills Academy role in Jordan:
• Promote job and career opportunities in Abdali Regeneration – focus on Abdali Mall and Scheme
• Provide skills advice and support for individuals and businesses via the recruitment and training
centre in Abdali Mall
• Offer a range of high-quality industry standard training courses and qualifications, which could
include:
• Pre-employment programmes for entry-level staff
• Customer Service
• Work based training programmes and Apprenticeship schemes
• Specialist quality marked programmes
• Provide cost-effective skills development and recruitment solutions
• Support the development of Talent pipeline of trained visitor economy managers and leaders
• Identify and initiate work experience opportunities for adults and young people
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Jane Rexworthy
Executive Director
jane.rexworthy@people1st.co.uk