Community - Copenhagen Institute for Futures Studies

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Consumer Scenarios

Towards 2008

The Copenhagen Institute for Futures Studies www.cifs.dk

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Megatrends: ”Certainties”

Commercialisation

Wealth

Globalisation

Network organisations

Knowledge society

IT / Digitising

Individualisation

Bio-technology

Demographics

Values, health, environment

Acceleration, 24 hour society

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Future = Uncertainty

• ONE WAY to work with the future uncertainties: Scenarios

• A description of a possible future

• and/or

• A description of the ”history” to a possible future

• Scenarios do NOT reduce uncertainty

– but may give a ”handle” on it

• Scenarios: Change to different ”mind set” forces new ideas, gives inspiration,

– patterns & contrasts may become more clear

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenarios by crossing uncertainties

Purpose: Create four scenarios for workshop

In real life: Variations in products, functions, phases of life, situations, cultures, and value systems

More scenarios...

Basis today: Five ”uncertainties” pre-selected by the CIFS

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

One way to create four scenarios:

Crossing two uncertainty axes

Scenario 1 Scenario 2

Scenario 3 Scenario 4

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Uncertainties - Intermediate Term

• Mobility

• Individualisation

• Emotion

• Technology acceptance

• Homogenisation

Anchoring

Community

Function

Technology aversion

Polarisation

1) We choose 2 of these (2 votes each)

2) CIFS has prepared a set of scenarios based on the selected axes

3) You work with these scenarios in the workshop

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Mobility versus Anchoring

• Mobility

• Drivers: Globalisation,

Digitalisation, Specialisation

• Values: Change and Flexibility

• Specialised places - you have to go there to be part of it

• Multitasking, zapping

• Anchoring

• Stress, lack of identity, more elderly,

”risk society”

• Stability, structures

• Multi-functional places - almost everything may be done from home

• Multitasking - or anchoring of time use in a set of rules ?

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Individualisation vs. Community

• Individualisation

• Drivers: Commercialisation, specialisation, IT, mobility

• Values: Atomistic. Me, myself, I.

• Consumer: (Private), personal, situation-dependent

• Politics: Your own responsibility

• Community

• Lack of identity, feeling of uncertainty, change

• Holistic. Finding identity in the group

• (Public). Group consumption, in groups you’ve selected or been born into

• Politics: Social consequences,

”political consumer”, express communal values

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Emotion versus Function

• Emotion

• Drivers: Economic growth

• Values: Attention, symbolic values

• Markets: Adventures, identity, comfort, opinions, complexity

• Service: Empathy, dreams

• Function

• Drivers: Stagnation/recession

• Values: Efficiency, technical focus

• Markets: Usefulness, value for money, convenience, safety

• Service: Competence, information

• Time: A cost

• Time: Valuable in itself

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Technology acceptance / aversion

• Acceptance

• Drivers: Problem solutions, comfort, excitement !

• Values: Change, usefulness

• Fast digitalisation

• Biotech is great

• Production: Industrial, automated, ”artificial”

• Aversion

• Fear, uncertainty, doubt, lack of confidence, risk to own positions

• God, Nature, and Stability rules

• Slow digitalisation

• Biotech regulated strongly

• Production: Manual, ”Natural” wherever possible. ”No change” in many industrial products

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Polarisation vs. Homogenisation

• Polarisation

• Drivers: Market does not equalise, no level playing field

• Values: Differences foster growth

• Wealth: Highly unequal distrib.

• Political values: Extremes

• Consumers: Clearly segmented by income groups

• Homogenisation

• Market and/or welfare state works, ethics

• Large differences are unethical

• Relatively equal distrib. of wealth

• Center politics

• Consumers segmented by noneconomic criteria (culture, values)

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Uncertainties - Intermediate Term

• Mobility

• Individualisation

• Emotion

• Technology acceptance

• Homogenisation

Anchoring

Community

Function

Technology aversion

Polarisation

1) We choose 2 of these (2 votes each)

2) CIFS has prepared a set of scenarios based on the selected axes

3) You work with these scenarios in the workshop

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Workshop: 4 scenarios, 4 groups

Axis 1

Scenario 1

Scenario 2

Axis 2

Scenario 3 Scenario 4

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Workshop: 4 scenarios, 4 groups

e.g. Anchoring

Scenario 1

Scenario 2 e.g.

Community e.g.

Individualisation

Scenario 3 Scenario 4 e.g. Mobility

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Uncertainties - intermediate term

Which uncertainties are most important to the company (related to Future Consumers?

• Mobility

• Individualisation

• Emotion

• Technology acceptance

• Homogenisation

• Anchoring

• Community

• Function

• Technology aversion

• Polarisation

1) We choose 2 of these (2 votes each)

2) CIFS has prepared a set of scenarios based on the selected axes

3) You work with these scenarios in the workshop

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Click to reach the relevant ”scenario grid”

Mobility Individualisation Emotion Tech acceptance Polarisation

Anchoring Community Function Tech aversion Homogenisation

1 Mobility versus Anchoring

2 Individualisation versus Community

3 Emotion versus Function

4 Tech acceptancance vs. Tech aversion

5 Polarisation vs. Homogenisation

1

2

3

4

1

5

6

7

2

5

8

9

3

6

8

10

4

7

9

10

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #1

Individualisation-community / anchoring-mobility individualisation

Me and my home

Self realisation - ego-focus

The home is developed (=me)

Rest of world: via the web

Travel - Go for it

Specialised labour market

Metropoles in focus (silicon valley)

City nomads, body & wear focus

(personal branding) anchoring mobility

Clans forever

Loyalty, relations, family

Norms, rituals, traditions

”home-parties” ...

Clubs, clubs & clubs

Social individualists, ”situids” mobile, mirroring in others ...

roleplaying communities, niches community

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #2

Emotion-function / anchoring-mobility emotion

Roots

Meaning through everyday life

Slow Food and Slow Cities

Local markets rather than malls

Symbolic values in architecture

To travel is to live

Adventures and experiences

Competing on differences

Travel to learn or improve health

Limited traditional construction anchoring mobility

The power of habits Creative destruction

Safety and predictability

E-business, video conferences

Without mobility, no development

New methods replace old routines

Multifunctional buildings Inspiration from other cultures

Move goods rather than people Global convergence, world citzens function

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #3

Tech acceptance - tech aversion / anchoring-mobility

My home is my castle technology acceptance

IT nomads

Why move ?

Virtual reality, broadband homeshopping, telework, …

”Virtual home environment”, wearable, always-on, has it all

Public space is in focus, the home an overnight parking place anchoring

Need for limits mobility

Seeking authenticity

No borders = chaos & pain

Focus: Nearness, origins

Fixed patterns of life

VR is a second best solution!

Life: To experience the world, people, beauty, places, ...

technology aversion

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #4

Homogenisation-polarisation / anchoring-mobility polarisation

Gated communities

Ghettoes & luxury ghettoes

Polarised labour market

Insecurity => tele-shopping etc.

The winner takes all

Silicon Valley, Hollywood, London

Star Economy.

”Be there and be part of it - or die” anchoring

All are close & alike

Glocal life via the web

Avoid concentration of people, money, power, ...

Middle class in focus mobility

European integration

Mobile labour market => egalisation

EU ensures total mobility: capital, persons, educations, knowledge,...

homogenisation

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #5

Emotion-function / individualisation-community

Brand yourself

Dream society - realise yourself

Maximise existence, be a star

Fight for the best education/job

Don’t retire, rewire. Be unique individualisation

Economic man emotion

Value communites

Dream society - create stories

Focus on values and togetherness

Be attentive, polite, politically correct

Rituals, ’new traditions’, community community

Stakeholder society

Tailor-made functionality for each

Competent, engaged customers

Community for practical reasons

Public services must be functional

Value chains must be certified Risk society - the system must work

Limited branding, digital agents Education and health are expensive function

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #6

Tech acceptance-aversion / individualisation-community technology acceptance

Create it yourself technology gives freedom !

Connecting people

”Working together gives strength”

Victory of the individual, e-learning, empowerment, ...

Developing knowledge together

Sharing, car-pools etc.

Transparency, more politics individualisation

Neo-darwinism community

Cultural revolution

Man before Robot !

Reaction: Eco-communes

The unique, the hand made the personal, near.

Values ! Develop man !

(technology isn’t sexy)

Productive co-operation in practice. People. Happiness.

technology aversion

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #7 homogenisation-polarisation / individualisation-community

Brand yourself

Superliberal ”Star economy”

Experiences:

Everything is show-business

Everything is up to you !

polarisation

Corporate governance

Divided society, but:

Good service in good companies!

Lifestyle-communities & ghettos

Marginalised: Barter economy individualisation

Managed competition community

Equality & brotherhood

Private initiative in vogue. Public services: Run by private sector.

Welfare state egalises

Taxes & subsidies help equality

More elderly & immigrants:

High public service if you ”fit in”

Low growth: New demands on the state … homogenisation

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #8

Emotion-function / tech acceptance-tech aversion

Dreams unlimited

Technology facilitates adventure

Science defeats sickness, death

Toy-size elephants, puppies that never grow up, robot servants tech accept.

emotion

High touch

High touch before high technology

Nature is sacred, tech must retreat

Organic foods, animal welfare

Risk society supports dream society tech aversion

Easier, better, cheaper We have what we need

Technology wins in the long run

Biotech, digitech, robotech

What do we gain from technology?

Opaque risks, why take chances?

New economy, low unemploym.

Make what we have work first.

Lack of labour in health sector We want decent food and homes.

function

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #9

Emotion-function / homogenisation-polarisation emotion

Doing well by doing good

Too much inequality is distasteful

Integration is ethically correct

Giving comfort is a human need

Corporate social responsibility

No free lunch

Art/culture commercialised. Tanstaafl

The skilled and lucky are favoured

Immater. poverty worse than material

Livestyle ailments, big health sector homogenisation polarisation

A stitch in time Only do what you do best

Basic needs satisfied (Maslow)

Emotional needs can’t be bought

Equality prevents crime/disease

Service replaces consumption

Polarisation promotes motivation

Extreme specialisation creates value

Makers and shakers - and servicers

Low unemployment, wide wage span function

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

Scenario grid #10 Tech acceptance-tech aversion / homogenisation-polarisation technology acceptance

Knowledge is free Let it go - free for all technology => transparancy

No monopolies in knowledge, public good - free for all

(free drugs for Africa too)

Everybody wins - in the long run ...

Short term-monopoly: Necessary evil

More ”Microsofts”

Wealthy are ”medically enhanced”

Homogenisation

Equality everywhere

”toBit tax” on new technology

”Democratic technology” OK ?

Low growth, unemployment, but: Work in welfare sector polarisation

Fundamentalism

Tools can be used - or abused.

Hackers, religious fundamentalists fight IT, bio-technology etc.

Basic civil rights under threat technology aversion

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

A set of scenarios chosen...

Group workshop

There are many global scenarios, many consumer scenarios, many possible future environments.

There are many possibilities in each possible scenario it’s a matter of strategy - positioning, innovation, ...

R

© Instituttet for Fremtidsforskning - The Copenhagen Institute for Futures Studies

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