Updated CAH MBQIP ED Training Emergency Department Transfer Communication (EDTC) Date:9/9/15 Mary Guyot Principal 207-650-5830 (C) mguyot@stroudwater.com Phase 3: ED Transfer Communication (EDTC) Official Start Was = October 1, 2014 Your start date will be [Qtr. X, 20XX 2 Phase 3 – ED Transfer Communication Emergency Department: Transfer Communication Measures Measures are approved by: NQF National Quality Forum http://www.qualityforum.org/Home.aspx NQMC National Quality Measure Clearinghouse http://www.qualitymeasures.ahrq.gov/ The following instructions to abstract data are based on: Minnesota Statewide Quality Reporting and Measurement System – Last Update Jan. 2015 (do away with the October 2013 version and June 2014) Prepared by StratisHealth, in collaboration with the University of Minnesota Rural Health Research Center 3 ED Transfers Communication – Rationale Communication problems are a major factor to adverse events in hospitals, accounting to 65% of sentinel events tracked by the Joint Commission Research indicate that deficits exists in the transfer of patient information between hospitals and primary care physicians in the community and between hospitals and long-term care facilities. Hospital Compare does not yet track and report ED transfer communication The Joint Commission has adopted National Safety Goal 2 to “Improve the Effectiveness of Communication Amongst Caregivers”. Given the lack of services in rural, it stands to reason that more patients are transferred from the rural hospitals The ED Transfer Communication measures aim to provide a means of assessing how well key patient information is communicated from an ED to any healthcare facility 4 ED Transfers Communication – Pilot Project In 2003, an expert panel convened by the University of Minnesota Rural Health Research Center and StratisHealth identified ED care as an important quality assessment measurement category for rural hospitals. These measures were piloted by rural hospitals in Minnesota, Utah, Nevada, Washington, Ohio, Pennsylvania, New York and Hawaii; projects took place from October 2005 through Dec 2010. Results of the pilot projects indicated room for improvement in ED care and transfer communication. Aggregate project results are available at http://flexmonitoring.org/documents/DataSummaryRepo rtNo8_Rural-Hospital-ED-Quality-Measures.pdf and http://flexmonitoring.org/documents/FlexDataSummaryR eport3.pdf. 5 ED Transfers Communication – Pilot Project Outcome 6 ED Transfers Communication – Pilot Project Outcome 7 ED Transfers Communication – Measure Elements Emergency Department Transfer Communication (EDTC) EDTC SUB-1: Administrative Communication EDTC SUB-2: Patient Information EDTC SUB-3: Vital Signs EDTC SUB-4: Medication Information EDTC SUB-5: Physician or Practitioner Generated Information EDTC SUB-6: Nurse Generated Information EDTC SUB-7: Procedures and Tests 8 ED Transfers Communication – Measure Elements EDTC SUB-1: Administrative Communication Nurse to nurse communication Physician to physician communication EDTC SUB-2: Patient Information Name Address Age Gender Significant others contact information (name & tel.#) Insurance (company name and policy #) 9 ED Transfers Communication – Measure Elements EDTC SUB-3: Vital Signs Pulse Respiratory rate Blood pressure Oxygen saturation Temperature Glasgow score or other neuro assessment for trauma, cognitively altered or neuro patients only EDTC SUB-4: Medication Information Medications administered in ED Allergies & Reactions Home medications 10 ED Transfers Communication – Measure Elements EDTC SUB-5: Practitioner Generated Information History and physical Reason for transfer and/or plan of care EDTC SUB-6: Nurses Information Assessments/interventions/response Sensory Status (formerly Impairments) Catheters Immobilizations Respiratory support Oral limitations EDTC SUB-7: Procedures & Tests Tests and procedures done Tests and procedure results sent 11 ED Transfers Communication – Abstraction Coding Inclusions 3: Hospice – healthcare facility 4a: Acute Care Facility – General IP Care Hospital (includes sent to the ED of a General IP Care Hospital) 4b: Acute Care Facility – CAH 4c: Acute Care Facility – Cancer Care Hospital or Children’s Hospital 4d: Acute Care Facility – Department of Defense or VA 5: Other healthcare facility (Nursing Facilities (LTC or SNF), Acute Rehab Hospital/Unit, Psych Hospital/Unit, or any other facilities with 24 hr nursing supervision (see clarification on next slide) 12 ED Transfers Communication – Abstraction Coding Inclusions Note: It has been clarified that distinct part units (DPU), though physically located on the same site as the acute inpatient hospital with their own CMS Certification Numbers and separate billing from the acute stays should be considered as transfers to other healthcare facilities. Further emphasized: ED patients who are been put in observation status, no matter what location that is in the hospital, and then are transferred to another hospital or health care facility should be included. 13 ED Transfers Communication – Abstraction Coding Exclusions • Home • Assisted Living • Care Home • Hospice – home • Expired • AMA • Not documented/unable to determine • Jail • Facilities without 24 hr nursing supervision • Admitted to your own facility for general acute care, psych unit, hospice, SB/SNF, LTC, Acute Rehab (all considered an admission to your hospital) 14 Phase 3 – ED Transfer Communication Emergency Department: Transfer Communication Description: Percent of charts that had medical record documentation indicating that the following patient care elements were sent with the patient or within 60 minutes of departure. Measurement collection is done by the sending hospital. This measure assesses the sending hospital’s completeness of communication to a receiving facility. 15 Phase 3 – ED Transfer Communication Emergency Department: Transfer Communication Denominator Statement: All patients who are transferred to another healthcare facility are included in the measure for all 7 elements / sub categories Numerator Statement: It’s All or None! Percent of patients transferred to another healthcare facility whose medical record documentation indicated that each of the following elements were communicated to the receiving facility within 60 minutes of departure. Note: Check yes for the 60 minutes if sent with EMS even if it takes them longer than 60 minutes to get to the receiving hospital. Must be within 60 minutes if electronically sent. 16 All-Or-None Measure Calculation Each of the seven measures is calculated using an all-or-none approach. Data elements are identified for each measure. If the data element is not appropriate for the patient, items scored as NA (not applicable) are counted in the measure as a positive, or ‘yes,’ response and the patient will meet the measure criteria. The patient will either need to meet the criteria for all of the data elements (or have an NA) to pass the measure. Note: NA on the excel spreadsheet provided is documented as a 1 (same as yes) 17 Electronic Transfer of Information For health systems with shared electronic medical records, documentation must indicate that data elements had been entered into the data system and were available to the receiving facility prior to transfer for Administrative Measures or within 60 minutes of discharge for all other measures. If there are no shared records, “sent” means that medical record documentation indicates the information went with the patient or via fax or scan Note: ED Face Sheet is considered part of the Medical Record 18 Electronic Transfer of Information Note: A check on the transfer form which states that the “ED Medical Record was sent” is sufficient but chart must be reviewed to ensure that it contained each required data element If there is a “sent box” but it is not checked, that is to be abstracted as ED record was NOT sent unless there was some other documentation to indicate that it was. If not, the only data elements you may be able to answer yes for are the nurse to nurse and physician to physician communication. If test results are not ready at the time of the transfer and the transfer documentation does NOT mention a plan for communicating them when complete, this must be abstracted as a “No” 19 Electronic Transfer of Information Q: Can we assume that the “Transfer Record” “Medical Necessity Certificate” and “Transfer Summary” gets sent to the receiving hospital? A: No. If you are using these forms as documentation that certain data elements were sent, then you would need to know that the form was sent. Q: Can the ambulance transfer form be used for abstracting? A: No, we need the hospital assessment. 20 Electronic Transfer of Information Q: If a facility has an ED packet that is sent with EMS (flight crew/ambulance/etc,) with the patient and in the medical record they have the ability to document/check what items were sent – will this fulfill the requirement? What if all they do is check that the packet was sent? A: We need to know that the data elements being asked for were documented as either being sent with the patient or available in the electronic health record within 60 minutes of the patient’s transfer. So for this question, you would need to see documentation in the record that the packet was sent and what was contained in it. If the packet contains the required data elements and there was indication it was sent, then you could say yes to those elements being sent. If we don’t know what was in the packet and all you had was documentation indicating that it was sent, then there is no way for us to know which, if any of the required data elements were sent. 21 Getting Inclusion list from HIM 3: Hospice 51 = Discharged/Transferred to a Hospice Facility Does not include home with hospice 4a: Acute Care Facility – General IP Care 02 = Discharged/transferred to another short term general hospital 4b: Acute Care Facility – Critical Aspect Hospital 66 = Discharged/Transferred to a CAH 4c: Acute Care Facility – Cancer Care Hospital or Children’s Hospital 05 = Discharged/transferred to a designate cancer center or children’s hospital Use CMS D/C disposition codes to pull reports for inclusions and exclusions 22 Getting Inclusion list from HIM 4d: Acute Care Facility – Department of Defense or VA 43 = Discharge/Transferred to a Federal Hospital Department of Defense hospitals; VA hospitals; or VA nursing facilities (Note: VA = Veteran Affairs) 5: Other healthcare facility 03 = Discharged/Transferred to a Skilled Nursing Facility (SNF) with Medicare Certification in Anticipation of Skilled Care. 04 = Discharged/Transferred to an Intermediate Care Facility 62 = Discharged/Transferred to an Inpatient Rehabilitation Facility Including Distinct Part Units of a Hospital 63 = Discharged/Transferred to Long Term Care Hospitals 64 = Discharged/Transferred to a Nursing Facility Certified Under Medicaid but not Certified Under Medicare 65 = Discharged/Transferred to a Psychiatric Hospital or Psychiatric Distinct Part Unit of a Hospital 23 ED Transfer Communication - Inclusions Q: Do we include a return to a LTC facility or other facilities as “Other healthcare facility”? A: Yes, include patients who arrived from a SNF to ED or ICF to ED (even though the latter is considered their residence) and transferred back to their SNF/ICF. Same goes for transfer back to a psych unit/hospital, a rehab hospital etc Q: How do we complete “physician to physician communication” in the above scenarios since there is most often no physician to call at those facilities? A: In the above cases, mark physician to physician communication as “N/A” when abstracting – so, the only physician to physician communication expected at this time is when transferring the patient to another hospital IP or ED 24 ED Transfer Communication - Inclusions Q: Are ED patients placed in ED Observation and then transferred to another healthcare facility kept in the EDTC measure population, or are they excluded? A: They would be kept in because they were never made an inpatient. We would still want to make sure transfer information was available to the receiving healthcare facility – therefore, consider as an inclusion 25 ED Transfer Communication Inclusion or Exclusions? Q: Often, accepting hospitals ask the rural hospital to transfer the patient to the receiving hospital’s ED – is that considered an inclusion? A: Any transfers to another acute care hospital are included regardless if the patient goes directly to general IP care or to the ED at the receiving hospital. Q: How do we deal with ED transfers to a the CAHs owned hospital-based psych, acute rehab unit or SNF – is that considered an admission or transfer? Do we include these in our ED transfer abstraction? A: Exclude – these are considered “an admission to your hospital and not a transfer” 26 Sample Size Requirements May review 100% of patients’ meeting criteria but only report up to the maximum May sample: monthly or quarterly Hospitals who’s initial patient population size is less than the minimum # of cases per quarter for the measure set cannot sample Important to ensure that the sampling procedures consistently produce statistically valid and useful data Due to exclusions, hospitals selecting sample cases MUST submit AT LEAST the minimum required sample size 27 Sample Size Requirements: Monthly But, based on a Q&A response from StratisHealth: if the hospital has less than 15 in one month and can make it up in another, we would like them to get to the 45 per quarter if possible” 28 Sample Size Requirements: Quarterly Sampling Procedure Take the # of transfers from ED that met the inclusion criteria in the month and divide by 15 since you need 15 charts per month (the minimum) – ie: 45 transfers per month / 15 = 3 so you would review every 3rd transfers that met criteria NOTE: The HRSA Report can only take 45 charts per quarter therefore do not exceed 29 EDTC SUB-1 = Administrative Communication Total of 2 elements (both or none) 1) Nurse communication with receiving facility 2) Physician communication with receiving physician Numerator Statement: Number of patients transferred to another acute care facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility prior to the transfer Denominator Statement: ED transfers to another healthcare facility 30 EDTC SUB-1 = Administrative Communication This EDTC Sub-1 Measure is the only one where this must occur prior to the patient leaving the ED Allowable Values for Nurse to Nurse Y (Yes) Select this option if there is documentation of the ED nurse communicating with the nursing staff of the receiving facility. N (No) Select this option if there is no documentation of the ED nurse communicating with the nursing staff of the receiving facility. Note: there is no NA 31 EDTC SUB-1 = Administrative Communication communication states that it must be done “prior to the discharge of the patient” – in reality, the sending nurse may be calling the receiving nurse after the patient is safely in the ambulance at times – then, the nurse has time to call the report. Often, they can call while they are waiting for the ambulance but not always. I do not think it would be against best practice to call as the patient is leaving. Q: Nurse A: This has come up as a question in many hospitals and shared with University of Minnesota. At this point it still requires to be prior to discharge but with some clarification (see next slide) 32 EDTC SUB-1 = Administrative Communication Notes for Abstractions for Nurse to Nurse: Documentation must indicate that nurse to nurse communication occurred prior to transfer. Date and time of contact can be used to verify that communication occurred prior to transfer. If communication is given to a transfer coordinator at the receiving facility, the coordinator must be a nurse to select yes. House supervisor is assumed to be a nurse This does not need to be full report. Acceptable communication includes assuring the availability of appropriate bed and staff for the patient. As small rural hospitals increasingly use staffing models which include paramedics and EMTs in ED roles, note that communication for this data element may occur between these staff (paramedics and EMTs) and nurses at the receiving facility. Cannot be a social worker or unit clerk Acceptable to give the report to an LPN when transferring patients to facilities such as nursing facilities 33 EDTC SUB-1 = Administrative Communication Allowable Values for Physician to Physician Y (Yes) Select this option if there is documentation of the ED physician/APN/PA discussion of the patient’s condition with physician/APN/PA staff at the receiving facility. N (No) Select this option if there is no documentation of the ED physician/APN/PA discussion of the patient’s condition with physician/APN/PA at the receiving facility. N/A (Not Applicable) Select this option if the transfer is to a non-acute care healthcare facility. 34 EDTC SUB-1 = Administrative Communication Notes for Abstractions for Physician to Physician: Must include the names of the two communicating providers. • Cannot put yes if the receiving hospital is refusing to give the accepting physician’s name Documentation must indicate that ED physician/APN/PA to ED physician/APN/PA communication occurred prior to transfer. Date and time of contact can be used to verify that communication occurred prior to transfer 35 EDTC SUB-1 = Administrative Communication Q: Sometimes the CAH physician talks to a trauma coordinator who relays the information to the receiving physician. The physician than accepts the patient. Is this acceptable? A: Yes, the thought is that if the physician is accepting the patient, the information must have been communicated. We would just need to make sure that all this is documented; we need to know there was communication and the name of the accepting physician must be there. 36 EDTC SUB-1 = Administrative Communication Q: When it is obvious that there was physician-tophysician communication prior to transfer, is it necessary to have a time? For instance, the physician-to-physician communication is documented on the H&P which was dictated prior to transfer. A: If the H&P was dictated prior to transfer and documentation indicated there was physician-tophysician communication with name of the physician the communication was with, that would be acceptable. We need to know the communication occurred prior to the transfer. 37 EDTC–2 = Patient Information Total of 6 elements (all or none) 1) 2) 3) 4) 5) 6) Name Address Age Gender Significant others contact information Insurance Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility within 60 minutes of departure. Denominator Statement - ED transfers to another healthcare facility 38 EDTC SUB–2 = Patient Information Notes for Abstraction for Name, Address and Age • If the patient is a John/Jane Doe, and/or is altered neurologically select NA • If the patient has a potential brain/head injury select NA. • If the patient refuses to answer the question select NA. 39 EDTC SUB–2 = Patient Information Notes for Abstraction for Contact Information • The patient’s contact can be a family member, significant other or friend. • Contact information must include both a name and phone number – otherwise select NO • Can have more than one contact but must have at least one. • If the patient is a John/Jane Doe and/or is altered neurologically select NA. • If the patient has a potential brain/head injury select NA. • If the patient refuses to answer the question select NA. 40 EDTC SUB–2 = Patient Information Notes for Abstraction for Insurance Information • Information must include both the insurance company name and policy number. • If you have the insurance company but not the policy #, select no • If patient does not have insurance and uninsured status is documented, select yes. • If the patient is a John/Jane Doe and/or is altered neurologically select NA. • If the patient has a potential brain/head injury select NA. • If the patient refuses to answer the question select NA. 41 EDTC SUB–2 = Patient Information Q: What if the patient refuses to give us his age – how do I abstract that? A: If nurse left the age space blank then report as “No”. If the nurse wrote patient’s refusal, then report as NA (Not available) and count as a yes. Q: The age space on the chart is blank but there is a note of the year the patient was born - can I count that as documentation of the patients age? A: Yes 42 EDTC–2 = Patient Information Q: How do I abstract “insurance” is reported on the face sheet marked as “self-insured” for patients with no insurance? A: Report it as “Yes” the insurance status was reported Q: How do I abstract patient information when the patient is not conscious or not capable of answering questions including his/her name? A: Answer NA = not available and consider this as a “yes” on the abstraction form. 43 EDTC–3 = Vital Signs Total of 6 elements: (all that pertain or none) 1) 2) 3) 4) 5) 6) Pulse Respiratory rate Blood pressure Oxygen saturation Temperature Glasgow score or other neuro assessment for trauma (cognitively altered or neuro patients only) Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility within 60 minutes of departure. Denominator Statement: ED transfers to another healthcare facility 44 EDTC SUB–3 = Vital Signs Q: How do I abstract the B/P if the patient was a very young child? A: Report as NA (Not Applicable) and count as yes if the patient is less than or equal to 3 years of age. Q: The patient was too agitated or uncooperative for them to take a B/P and they documented such. How do I abstract? A: Abstract as NA if they documented such. Abstract NO if they did not explain why no B/P Q: The patient was in ED with no provider documentation to suspect infection, hypothermia or heat disorder and there is no temperature documented. How do I count that? A: Though it is routine to take the temperature on all ED patients, if not done and there is no provider documentation that they suspect an infection, hypothermia or heat disorder, you report as NA (Not Applicable) and count as a yes for the data abstraction. 45 EDTC SUB–3 = Vital Signs Q: Our hospital requires nursing to complete a Glascow scale or neuro assessment on all patients. What if I am abstracting a chart where neuro checks were not required and they did not do it though it is a policy at the hospital – how do I report that? A: Report as NA (Not Applicable) and count as yes regardless of your policy since it is only required for patients with documentation of: • Altered consciousness • Possible brain/head injury • Post seizure • Trauma • Stroke • TIA On the other hand, when the patient meets criteria for neuro assessment, you must look for the presence of : • Glasgow coma scale and/or • Neuro flow sheets 46 EDTC SUB-4 = Medication Information Total of 3 elements (all or none) 1) 2) 3) Medications given Allergies / Reaction Medications from home Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility within 60 minutes of departure. Denominator Statement: ED transfers to another healthcare facility 47 EDTC SUB-4 = Medication Information Notes for Abstraction for Medication Given: • If no medications were given during the ED visit, documentation must state that there were no medications given to select yes. • Medication information documented anywhere in the ED record is acceptable. • Select NO even if there is no medication order, no entry in the MAR section of the ED record when there is not documentation that their were no medication administered if not found elsewhere in the medical record sent within 60 minutes of departure 48 EDTC SUB-4 = Medication Information Notes for Abstraction for Allergies / Reactions: Inclusion Guidelines for Abstraction: • Food allergies/reactions • Medication allergies/reactions • Other allergies/reactions NOTE: Reactions must be documented to select YES (ie: rash, N/V, headache, restless, itchiness, dry cough, dizziness etc….) or NKA or a note that the patient does not remember the reaction Notes for Home Medication: • OTC medication or complementary/alternative medication as a yes if that is all they take • If documentation indicates patient is not on any home medications, select yes. • If documentation is sent that home medications are unknown, select yes 49 EDTC-4 = Medication Information Q: How do I abstract if the nurse documented that the home medications are unknown A: Select yes since there is a note that this was addressed Q: Do we count OTC medication or complementary/alternative medication as a yes if that is all they take A: Yes 50 EDTC-5 = Physician or Practitioner Generated Information Total of 2 elements: (all or none) 1) History and physical 2) Reason for transfer and/or plan of care Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility within 60 minutes of departure Denominator Statement: ED transfers to another healthcare facility 51 EDTC-5 = Physician or Practitioner Generated Information Q: If the transfer sheet indicates that the H&P was sent with the patient but it wasn’t dictated/transcribed until after transfer, can we use it for abstracting the elements? A: Yes if it was sent to the receiving hospital within 60 minutes of the transfer time but No if it was dictated to late to send within 60 minutes Q: A provider’s H&P must minimally include • history of the current ED episode, • a focused physical exam and • relevant chronic conditions. What if the patient is neurologically altered and cannot answer his chronic condition – do I have to put “No” for this question? A: Put “Yes” if the rest is there since chronic conditions may be excluded if the patient is neurologically altered. 52 EDTC SUB-5 = Physician or Practitioner Generated Information Q: We have a physician who most frequently document reason for transfer as “for higher level of care”. Is that sufficient to put “yes” for reason for transfer and/or plan of care? A: Though not ideal, you may answer Yes Q: What do I do if the physician states that he reviewed H&P with the receiving physician but the H&P was only written greater than 60 minutes post discharge – may I use the H&P for chart abstraction? A: NO since the hospital did not get the full ED medical record within 60 minutes of departure. 53 EDTC SUB-6 = Nurse Generated Information Total of 6 elements: Nurse documentation includes: 1) 2) 3) 4) 5) 6) Assessment/interventions/response (nurse’s notes) Sensory Status (formerly called Impairments) Catheters Immobilizations Respiratory support Oral limitations Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the elements were communicated to the receiving facility within 60 minutes of departure Denominator Statement: ED transfers to another healthcare facility 54 EDTC SUB-6 = Nurse Generated Information Examples of Nurses’ Notes include nursing assessment, intervention, response or SOAP notes Does the medical record documentation indicate that the patient was assessed for sensory impairments? • mental • speech • hearing • vision • sensation Allowable values: • Y (Yes) Select this option if there is documentation that assessment of sensory impairment was done by nurse or provider and information was sent to the receiving facility – or if the documentation indicates that the patient is unresponsive • N (No) Select this option if there is no documentation that assessment of impairment was done and/or the information was not sent to the receiving facility. 55 EDTC SUB-6 = Nurse Generated Information Notes for Abstraction for Sensory Status (formerly Impairment): Select Yes if documentation indicates that patient is unresponsive. Otherwise, select yes if documentation includes the patient being assessed for mental, speech, hearing, vision, and sensation impairment. Documentation of the assessment is acceptable if found in the nurses’ or provider’s documentation (see examples) 56 EDTC SUB-6 = Nurse Generated Information Notes for Abstraction for Sensory Status (formerly Impairment): For example: • A History and Physical that includes the following would be acceptable o ENT WNL – indicates assessment of speech and hearing o Oriented - indicates assessment of mental status o Has or denies tingling/numbness – indicates assessment of sensation • Nursing Notes that indicate the following would be acceptable: o Wears eyeglasses – indicates assessment of vision o Has hearing aid – indicates assessment of hearing 57 EDTC SUB-6 = Nurse Generated Information Inclusion Guidelines for Abstraction for Catheters/IV: • IV (intravenous) • If no order for such then N/A • IT (intrathecal) • If order and info was sent • Urinary then = Yes • Heparin Lock • If order but info not sent • Central line then = 0 Inclusion Guidelines for Abstraction for Immobilizations: • Backboard • If no order for such then • Casts N/A • If order and info was sent • Neck brace then = Yes • Other braces (such as splints) • If order but info not sent then = 0 For this purpose – braces/splints only include what is meant to stabilize a body part – does not include prosthesis, orthosis… 58 EDTC SUB-6 = Nurse Generated Information Inclusion Guidelines for Abstraction for Respiratory Support: • If no order for such then • Bronchial drainage N/A • Intubations • If order and info was sent • Oxygen (includes Bi-Pap, C-Pap) then = Yes • Ventilator support • If order but info not sent then = 0 Inclusion Guidelines for Oral Limitation Abstraction: • NPO • If no order for such then • Clear liquids N/A • If order and info was sent • Soft diet then = Yes • Low NA diet • If order but info not sent then = 0 59 EDTC SUB-6 = Nurse Generated Information Q: How do I abstract a chart from an ED transfer from and to “other facility” who had a catheter before arriving to the ED – our ED did not insert the catheter. A: There should be some documentation that the patient had a catheter, regardless of if it was placed in the ED or was there prior. So, code “Yes” Q: If the ambulance crew applies a splint (not the hospital) does the hospital need to communicate it? A: Only if it is still on the patient at the time of transfer out of the hospital. 60 EDTC SUB-6 = Nurse Generated Information Q: Impairment assessment and documentation includes negative or positive findings of the following: • mental • speech • hearing • vision • sensation What if there is no documentation for 2 of them – all that is present in the documentation are the positive findings, do I abstract that as a “yes”? A: No – requires documentation of actual deficits or within normal limits or no abnormal findings etc.. for all 5 elements in order to respond yes Note: University of Minnesota noted that documentation by exception is not best practice so not documented as assessed – not done – Also, the goal is to have automatic abstraction in this nation going forward therefore 61 positive and negative data must be documented EDTC-6 = Nurse Generated Information Q: Does a Heparin lock count as an IV catheter? A: Yes Q: How do I abstract a chart from an ED transfer from and to “other facility” who had a catheter before arriving to the ED – our ED did not insert the catheter. A: There should be some documentation that the patient had a catheter, regardless of if it was placed in the ED or was there prior. So, code “Yes” Q: If the ambulance crew applies a splint (not the hospital) does the hospital need to communicate it? A: Only if it is still on the patient at the time of transfer out of the hospital. 62 EDTC-6 = Nurse Generated Information Q: Is “deterioration” considered an “impairment”? Can pain be considered to be an impairment? A: A note indicating deterioration alone isn’t specific enough to mean anything. Is it mental or physical deterioration? Similarly a mention of hip pain alone would not be enough as it doesn’t align with the specifics of mental, vision, speech, etc. It isn’t that we are looking for “impairments” specifically, but rather a completion of an assessment of the patients vision, hearing, speech, mental and sensation is done. If it is, and documentation indicates it was sent to the receiving facility, then you can answer yes to this question, even if it just indicates these things are normal. They don’t have to have an issue, but you we need to see documentation of the 63 assessment findings. EDTC-7 = Procedures and Tests Total of 2 elements: (both or none) 1) Tests and procedures done 2) Tests and procedure results sent Numerator Statement: Number of patients transferred to another healthcare facility whose medical record documentation indicated that all of the applicable elements were communicated to the receiving facility within 60 minutes of departure, or were sent when available. Note: Some test results may not be available within 60 minutes of the patient’s departure, but it is important to have a mechanism in place to ensure communication of test and procedure results that become available after the 60-minute window of time. Denominator Statement: ED transfers to another healthcare facility 64 EDTC SUB-7 = Procedures and Tests Notes for Abstraction: If shared medical record with the receiving hospital then tests and procedures done and results are considered sent – select yes If results are not available yet and no shared medical record with the receiving hospital then documentation must include a plan to communicate results – select yes If none of the above – select no unless there were no test/procedures done in which case you would document NA Inclusion Guidelines for Abstraction: • If no order for such then N/A • Lab work ordered • If order and info was sent • X-rays then = Yes • Procedures performed • If order but info not sent then = 0 • EKGs 65 EDTC SUB-7 = Procedures and Tests Q: May I report as “yes” if we have a policy that all results of tests are to be reported to the hospital where the patient was transferred to as soon as they are available? A: No, if results are not available at the time of transfer then the documentation needs to reflect that the results are not available and indicate what is the plan to communicate them to the receiving facility when they are available 66 EDTC Abstraction & Reporting Tools StratisHealth EDTC Data Collection Guide (Last updated in Jan 2015) http://www.stratishealth.org/documents/ED_Transfer_ Data_Collection_Guide_Specifications.pdf Paper Abstracting Tool Appendix B: List of Data Elements (Y, N, NA) EDTC Chart Abstraction Quick Tool EDTC Excel Spreadsheet Data Collection & Reporting Tool (you will be getting a new one for Q4-2015) Note: Please email us if you have ANY questions or in need of the tools above. 67 MBQIP Phase 3 – EDTC Abstracting Processes (discussion) 68 EDTC = Reporting Procedure Timeframe for your hospital • October 1, 2015 • Test yourselves as discussed ASAP • Notify Mary Guyot mguyot@stroudwater.com ASAP if you have any questions about the process or abstracting Use provided excel spreadsheet to track and submit the data: • NOTE: Save your reports on a monthly basis as you wish - don’t forget to use the Report Tab for graph to be used as you wish for your QI reports on a monthly basis • On a quarterly basis, submit your data to Angie Allen (Angie.Allen@tn.gov) – SORH – as follows: • Email the FLEX REPORT Tab only from the excel spreadsheet by the 15th of the month following the end of the quarter: – Jan 15, 2016 for Q4, 2015 – April 15, 2016 for Q1, 2016 – July 15, 2016 for Q2, 2016 – Oct 15, 2016 for Q3, 2016 Also notify her if you were not able to participate for some reason or other to prevent having her tracking you down! As per any abstraction process, it is good practice to audit a % of your charts to ensure being able to duplicate the report regardless of the person abstracting. 69 Phase 3 – ED Transfer Communication 70 Remember It takes a team …………… 71