Registration Tutorial
Frequently Asked Questions and Answers
Trouble Shooting Tips
Getting Started
Before registering make certain your licensing representative has your contact e-mail address
correctly entered into CLASS (Child-Care Licensing Automated Support System).
If you have AOL…
Be sure to add CLASSPROJECT@dfps.state.tx.us to your address book before registering.
If you have Certain E-mail addresses…
We are experiencing problems with certain e-mail addresses and are working to fix the problem.
These include: RoadRunner, Grandecom.net, Comcast, SBCGlobal.net and some other smaller
independent services.)
If you do not receive the e-mail confirmation when registering, you might try another email address such as a free Yahoo.com account.
If you have Hotmail …
Check your “junk” mailbox. You will need to specify that CLASS e-mail is “Not Junk”.
Suggestion for child care centers: Set up the background
e-mail address in an account related to the operation rather than
an individual person. (People come and go and they do not
always share the information needed to get into the account.)
This allows another designated person to access the account if the primary is out ill or on vacation.
http://www.dfps.state.tx.us/Child_care/Search_Texas_child_care/
123456
BGCLandL@yahoo.com
*See trouble shooting
Non-personal *See trouble shooting
Non-personal
*See trouble shooting if
Forgotten.
123456
Laugh & Learn Daycare
CLICK here
Non-personal
Laugh & Learn Daycare
123456
Laugh & Learn Daycare
123456
BGCLandL@yahoo.com
Laugh & Learn Daycare
123456
Review
Confirm
Laugh & Learn Daycare
123456
BGCLandL@yahoo.com
When the Background check request has been received, you
will either get “date submitted” (successful) or “Error”.
Error means the gender or date of birth does not
match what is in the CLASS records. Contact your Licensing Rep
to verify which information is correct.
Laugh & Learn Daycare
123456
Shortcut to History
Change Password
FAQ’s
Q. Why do I receive cleared background check result e-mails without being
registered?
A. If a contact e-mail address is entered into CLASS, you will receive the cleared
background checks. You will not however be able to use the online services until
you complete the registration procesess.
Q. When I registered, I received a message: “You have successfully submitted a
registration request. Please see the e-mail message sent to you to complete
your registration.” But it never came.
A. You are not registered until you respond to the e-mail. See Trouble Shooting tips.
Q. I forgot my User ID or Password. How do I get a new one?
A. You can request the information from the Login page. There is a link “Click here if you forgot your
User ID or Password.” They will be sent to you. (Note: the User ID does not change.)
Once you receive the new password, it is better to “copy and paste“ (making sure there are
no extra characters on either end) than to type it. As soon as you get in, be sure to
immediately go to the “change your password” link on that page and “paste” the password that
is still in memory (on your curser), into the “current password” field. Then you can create your
own new password.
More….
FAQ’s
Q. I am a faith-based operation and have not received the confirmation e-mail.
A. Often the security at a faith-based operation, such as a church, is higher and
will sometimes filter out bulk e-mail (like ours). Speak with your organization’s security
department to see if our address can be added as an exception. Otherwise you may
need to set up another e-mail address such as Yahoo for the background checks.
Q. I am going on vacation and will be gone for two weeks. The e-mail address for the center is in my
personal account and I don’t want anyone using it. Will the licensing representative cite for not
completing the background checks until I return?
A. If you have set up the background checks to be sent to a personal account, (not recommended), it
would be advisable to set up the account specifically for background checks. By doing this,
any designated person can enter and receive background checks in your absence. The
operation will be in violation if time frames are missed.
To change your email, notify your licensing representative of the new “contact” e-mail address. The
change will go into effect one day after the information is entered into the CLASS system. You
do not have to re-register or change your password.
If you have additional questions, please contact your licensing representative.
Trouble Shooting Tips
Before registering make certain your licensing representative has your contact e-mail address
correctly entered into CLASS (Child-Care Licensing Automated Support System).
If you have AOL…
Be sure to add CLASSPROJECT@dfps.state.tx.us to your address book before registering.
If you have Certain E-mail addresses…
We are experiencing problems with certain e-mail addresses and are working to fix the problem.
These include: RoadRunner, Grandecom.net, Comcast, SBCGlobal.net and some other
smaller independent services.)
If you do not receive the email confirmation when registering, try another e-mail address such as a free
Yahoo.com account.
If you have Hotmail …
Check your “junk” mailbox. You will need to specify that CLASS e-mail is “Not Junk”.
Suggestion for child care centers: Set up the background
e-mail address in an account related to the operation rather than
an individual person. (People come and go and they do not
always share the information needed to get into the account.)
This allows another designated person to access the account if the primary is out ill or on vacation .