Kitsap Transit
Demographic Assessment
September 25, 2015
APA Peninsula Section Annual Conference
Community
Attributes Inc.
CAI provides research and
analysis to increase
awareness, inform
decisions and improve
results for our clients and
the communities they
serve. We are passionate
about telling data-rich
stories about communities
that are important to
decision makers.
2005
Founded
300+
Projects
200+
Clients
1 Background
2 Methods
3 Findings
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Community Attributes Inc.
September 25, 2015
1 Background: Limited English Proficiency (LEP) Plan
• Community Attributes Inc. worked with Kitsap Transit to determine
transit access and needs for people with limited English language
skills
• The final LEP plan allowed Kitsap Transit to stay in compliance
with Federal Transit Administration Title VI requirements
• CAI used the Four Factor Analysis to ensure services and
information were accessible to LEP groups
• The assessment drew from existing and published U.S. Census
data
• Stakeholder outreach to the Kitsap area organizations helped
supplement census data
• GIS maps showed areas of multifamily housing, languages
spoken, transportation means, low-income households, and more
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Community Attributes Inc.
September 25, 2015
2 Methods: Four Factor Analysis
The Department of Transportation established the Four Factor
Analysis that transit agencies use to ensure services and information
are accessible to LEP groups.
Four Factor Analysis
Graham
1. Assessing the number and proportion of LEP persons served
or encountered in the eligible service population
2. Assessing the frequency with which LEP individuals come into
contact with the program, activity, or service
3. Assessing the nature and importance of the program,
activity, or service provided by the program
4. Assessing the resources available to the recipient and costs
Othello
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Community Attributes Inc.
September 25, 2015
2 Methods: Four Factor Analysis – Factor 1
Number and Proportion of LEP in
Kitsap County
Graham
To identify languages spoken and determine
proportion of LEP groups, CAI:
 Analyzed data from the U.S. Census
American Community Survey
 Facilitated stakeholder interviews
with LEP-oriented organizations
The most prevalent language spoken was
Spanish
Othello
3
Community Attributes Inc.
September 25, 2015
2 Methods: Four Factor Analysis – Factor 2
Frequency of Contact with LEP in Kitsap County
To help inform the frequency of contact with LEP groups, CAI:
 Conducted an informal survey of Kitsap Transit operators
 Performed GIS analysis
 Facilitated stakeholder interviews with LEP-oriented organizations
Graham
Stakeholder Interview Questions (partial list)
What does your organization do? What do you do? What
population do you serve?
Do you work with people that don’t understand English well? If so,
what language groups do you come into contact with most often?
Othello
What are the challenges faced by
the people you serve who are
not proficient in English? What is the main challenge they face?
Do you know how often this group uses transit? (daily,
occasionally, rarely?)
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Community Attributes Inc.
September 25, 2015
2 Methods: Four Factor Analysis – Factor 3
Importance of Services to LEP in
Kitsap County
Graham
To quantify the importance of transit to
LEP groups, CAI:
 Analyzed US Census Means of
Transportation to Work data
 Facilitated stakeholder
interviews with LEP-oriented
organizations
Othello
3
Community Attributes Inc.
September 25, 2015
2 Methods: Four Factor Analysis – Factor 4
Resources Available to the Recipient & Costs
To identify resources and organizations that reach LEP groups, CAI:
 Cataloged current and potential Kitsap Transit partners
 Recommended communications and outreach tools
Graham
Partner Organizations
American Red Cross
Bremerton Housing Authority
Catholic Community Services
Child Care Resource/Referral Service of Kitsap County
DSHS
E&J Reyes Mabuhay Lounge
El Coral Restaurant
Filipino American Community
Filipino Women's Club of Kitsap County
Habitat for Humanity
Othello
Harrison Hospital
Hillcrest Assembly of God
Kitsap Co. Domestic Violence Task Force
Kitsap Community Resources
Kitsap County Health District
Kitsap Human Rights Network
Kitsap Immigrant Assistance Center
Kitsap Mental Health Services
Literacy Council of Kitsap County
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Lutheran Community Services
Naval Base Kitsap Fleet & Family Support
Soroptimist of Greater Bremerton
United Way of Kitsap County
YWCA of Kitsap County
YMCA of Kitsap County
Bremerton Salvation Army
Benedict House
St Vincent De Paul Society
Kitsap Unitarian Universal Fellowship
Holy Trinity Roman Catholic Parish
Our Lady Star Of The Sea Parish
St Olaf Parish
St Gabriel Parish
St Cecilia Paris
Community Attributes Inc.
September 25, 2015
3 Findings: Demographics
•
A total of 6,931 (3.1%) persons were
identified as LEP in Kitsap County
•
The two largest LEP language groups in
Kitsap were:
 Spanish (2,585 population)
 Tagalog (1,502 population)
4
•
Other large LEP groups spoke German,
Japanese and other Pacific Island
languages
•
Stakeholder interviews identified groups
that spoke Mam, a rare Mayan language
with Mexican/Guatemalan origins
•
The majority of Spanish LEP live in
Bremerton, Port Orchard and Parkwood
•
The majority of Asian and Pacific Island
Language LEP live in Bremerton and
Silverdale
•
LEP stakeholder interviews indicated LEP
groups live in the most affordable rental
units available
Community Attributes Inc.
September 25, 2015
3 Findings: Transit Operators Contact with LEP
An informal survey of Kitsap Transit operators found:
 81 out of 87 respondents had transported or
spoken with LEP riders
Summary of Languages Spoken by
Transit Service Area, 2009
Primary Language Spoken
Speak English Only
Spanish Speakers
LEP Spanish Speakers
Other Indo-European Speakers
LEP Indo-European Speakers
Asian and Pacific Island Speakers
LEP Asian and Pacific Island Speakers
Other Speakers
LEP Other Speakers
Total Population 5 and Over
Total Foreign Language Speakers
Total LEP Speakers
Served by Kitsap
Transit Routes
Not Served by
Kitsap Transit
Routes
Total Kitsap
County
Population
170,227
84%
33,619
16%
203,846
6,138
2,384
87%
880
201
13%
7,018
2,585
3,614
654
88%
491
127
12%
7,608
3,161
92%
672
188
8%
796
181
85%
142
35
15%
188,383
18,156
6,380
84%
35,804
2,185
551
16%
92%
84%
94%
84%
89%
92%
8%
16%
6%
16%
11%
8%
4,105
781
8,280
3,349
938
216
224,187
20,341
6,931
Percentage of LEP groups that reside in communities
served by Kitsap Transit fixed routes:
 92% of Spanish LEP
 94% of Asian and Pacific Islander LEP
Stakeholder interviews with Spanish and Mam speakers
found:
 This group uses transit frequently
 They desire to live in the most affordable and
accessible apartments
 There is often a lack of understanding the
transit system
 CAI found most organizations in Kitsap that
work with immigrants focus on this language
group
Stakeholder interviews with Tagalog speakers found:
 This group does not have trouble understanding
English or accessing transit
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Community Attributes Inc.
September 25, 2015
3 Findings: Importance of Transit Services to LEP Groups
The most important service for Spanish and
Mam LEP groups (as cited by stakeholders):
 Fixed route bus service
Stakeholders interviews revealed:
 The bus transfer process is a hurdle
for LEP groups
 Bus Transfer Centers may be
important facilities for LEP transit
riders heading to multiple
desinations
CAI determined:
 Targeted outreach was needed to
raise awareness of the variety Kitsap
Transit services
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Areas with more than 25 people per 100
acres who use transit to commute to work
include:
 Bremerton
 East Bremerton
 Kariotis
 eastern Bainbridge Island (due to
ferry commuters)
 Suquamish
 Parkwood
 Manchester
Areas with people who are more dependent
on transit include:
 Bremerton
 East Bremerton
 Kariotis
 Silverdale
 Port Orchard
 Parkwood
Community Attributes Inc.
September 25, 2015
3 Findings: Resources and Recipient Costs
Action Strategy (partial list)
Resources & Partner
Organizations
Develop a list of internal
language experts and contact
information
Kitsap Transit Human
Resources
Provide professional interpreting
services
AT&T Language Line
Perform survey on frequency of
contact with LEP among staff
Kitsap Transit
Continue to provide paper transfer
system
Place Spanish and Tagalog
statements describing how to call
customer service on website.
Kitsap Transit
Provide pictorial fare cards on
buses
Kitsap Transit
AT&T Interpreting Service
Kitsap Transit language assistance measures:
 AT&T language line for telephone
interpreting
 Pictorial fare cards
Coordination with partner organizations:
 Kitsap Transit gives service updates
at monthly Kitsap Continuum of Care
Coalition meetings, which are shared
with caseworkers and clients
 Kitsap Transit distributes printed
information, flyers and brochures for
partners to share with clients
Provide drivers business cards
AT&T Language Line
with instructions in Spanish and
Tagalog to call for telephone-based
interpreting services
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Community Attributes Inc.
September 25, 2015
Thank you!
Radhika Nair
Senior Planner
radhika@communityattributes.com
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