JAMES HAMILTON
PERSONAL DETAILS
Nationality
Post Code
LinkedIn
: British / South African
: London, WC2H 7AS
: http://uk.linkedin.com/in/jamesH70/en
E-mail : Darwendale@aol.com
Mobile : 07745 655 561
Other : 020 7766 5209
EDUCATION & QUALIFICATIONS
1997
MSc in Palaeoclimatology University of the Witwatersrand, Johannesburg
2014
2011
2006
2002
2001
1999
1999
On-line courses in Linux Bash-shell scripting, and in Perl
IOSH Health & Safety Management Course (via Serco)
ISEB Foundation Certificate in Software Testing, ISTQB Syllabus (E-Testing Ltd)
Java Introduction (South Bank University)
Unix Tools and Administration (City University)
Oracle SQL and PL/SQL Essentials (Oracle Corporation)
Installing and Supporting MS Internet Information Server 4 (Ilion Faculty)
PROFILE
Management Information Analyst / Data Analyst with over 10 years’ experience in business and
government, producing Business Intelligence using Business Objects and SQL. Uses science and stats
background for uncovering relationships between data sets to extract and generate useful information,
multitasking and prioritising appropriately. Reporting results to senior management, media and customers,
including live presentations.
A self-starter, able to pitch reporting at the right level for the audience. Experienced in finding patterns in
data, and the hidden drivers behind those patterns, using logic numbers and charts. Aims to ensure the
highest standards in accuracy or probability at all times.
Seeks contract work, being immediately available for both interviews and starts for any location within
London and the South East.
TECHNICAL SKILL SUMMARY
Databases:
Business Objects XI, Infoview; Rel.2, 6.1; MS SQL Server 2008; Oracle.
Languages / Scripting:
SQL (Business Objects, Oracle, MS Access); HTML; UNIX c-, k- and bash
shell scripting and tools (vi, perl, sed, awk, emacs); PL/SQL; Java;
FORTRAN (Unix-based)
Software Packages / Tools:
MS Office Suite 2003, 2007 (Excel, Access, Outlook, Word, Powerpoint);
SQLDeveloper; SQL*Plus; Microsoft IIS 4.5/6; First Housing;
SQL*Loader; PC Arc / Info (ESRI)
Operating systems:
UNIX (Solaris, System V Rel. 4), Linux Mint; Windows 2008, XP, 7, ME,
2000, NT4, 98
Cloud:
Salesforce CRM; Attachment Manager; Apex DataLoader 23
REFERENCES AVAILABLE ON REQUEST; RECOMMENDATIONS AVAILABLE VIA LINKEDIN
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JAMES HAMILTON
EMPLOYMENT HISTORY
Feb 2014 – Aug 2014
Synel Industries UK Ltd, London
Synel develops, markets and installs Harmony time and access software and machines to manufacturing,
retail and educational organisations. They are the local distributor for Synel Israel.
Software Implementation and Support Engineer
Second-line support of Harmony T&A software and machines. Provided project management for client
installations, being the sole Harmony support person in the London office
Responsibilities:
 Delivered maintenance and second-line support to Synel clocking machines via remote links
(TeamViewer, VPN or RDP); typical support calls involved creating staff calendars, altering work rules
or investigating connection problems with the clocking machines.
 Remotely installed SQL Server 2008 (the data repository for the Harmony software)
 Remotely installed Harmony software and upgraded to the latest version from the parent company in
Israel, setting Active Directory and other parameters in Internet Information Server (IIS) according to
the documentation
 Wrote and stored queries on SQL server for DBA purposes, to remove dead sessions and checked the
numbers of concurrent users against licences
 Visited client sites with the Technical Manager and sales executive for implementation meetings.
Presented the project questionnaires and explained the next steps for the company
 Trained clients in aspects of the software, either on site or via TeamViewer as well as trained them how
to create, delete and alter new users, how to use the biometric machines (e.g. fingerprint scanners) and
where the record appeared on the software
 Project-Managed time and access software and hardware installation for 3 clients, using chart timelines
created in Excel
Achievements:
 Took initiative to create a new set of instructions for installations that saved the organisation days of
support staff time, which was used more effectively on installations and support.
 Proactively compiled cheat sheets / annotated screenshots for clients to manage their own fixes,
shortening the Helpdesk turnaround time for certain calls by hours, and making customers happier.
Technical snapshot: Windows Server 2008, MS IIS 4.5 / 6, SQL Server 2008 (incl. installation),
Connectivity software (Teamviewer, RDP), T&A software (both Harmony and Timelog Web).
May 2008 – Apr 2013
CompeteFor (Serco), Potters Bar, Herts
CompeteFor was a small operation (6-10 staff) supporting a site that matched buyers to suppliers of any size
to build the London Olympics.
MI Analyst / Information Analyst
Sole Analyst for the organisation, reported on metadata of the business website, demographics, location and
business size of users to various stakeholders, and reported on KPIs.
Responsibilities:
 Data Analysis, reported on membership, demographics, contracts awarded, shortlisted for and
responded to. Regular Analytics used ‘canned’ Business Objects reports run on InfoView, the webbased front end of Business Objects XI;
 Business Intelligence, using a wide variety of tools – BOXI reports, Salesforce, telephony and portal
stats (the latter using Oracle SQLDeveloper).
 Report Development for ad-hoc requests from stakeholders, media, FOIs, Mayor of London,
Parliamentary Questions in InfoView;
 Analysed Ad-hoc Business Objects reports by post-processing in MS Excel 2003, for Data Analysis
where slicing and dicing could not be done on Business Objects (e.g. VLOOKUP routines, IF
programming, Pivot Charts).
 Generated updated website content as required in HTML, after testing on development site.
 Documented all reporting processes for contingency planning
 Trained junior staff in the most urgent reporting activities, also for contingency purposes.
 Delivered a dashboard in Excel from a suite of Business Objects reports, which became the standard
company performance dashboard. The business’ sponsor later decided to automate it as a BOXI report.
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JAMES HAMILTON
Achievements:
 Initiated fixes for reports, which were necessitated by database upgrades or by a development artefact
by the contractor, which had not been changed when the report went live reducing the contractors’ time
required by days, saving the organisation several hundreds of pounds in consultancy fees.
 Initiated measures to reduce data on CompeteFor’s Salesforce CRM, in response to a dramatic over-run
of its space allocation. The reduction in the number of Salesforce records removed the requirement to
purchase more space on the cloud, which would have cost the organisation thousands of pounds.
Technical snapshot: Business Intelligence (KPIs, SLAs), Business Objects via Infoview (BOXI); MS Excel
(IF, VLOOKUP statements, Pivot Charts); Business Objects CMC; Salesforce, Attachment Manager, Apex
Data Loader 23; MS Office 2003; Oracle SQLDeveloper.
Feb 2007 – May 2008
HMIC, Home Office, Woking, Surrey
The inspection authority for Police forces in the UK. The Woking office was responsible for South England.
Data Analyst / Business Analyst
Contracted as a business analyst to analyse crime and police performance data, also filled some admin
functions (work calendars, performance meetings). Sole analyst for the South of England region.
Responsibilities:
 Delivered monthly reports on best and worst crime categories for 13 forces;
 Developed reports compiled in Business Objects 6.1 from central Home Office police data;
 Implemented Force Reviews for HM Inspector on official visits;
 Enhanced the role by taking on admin duties, including maintaining management schedules in MS
Excel, managing documents and records and ad-hoc office IT support
Achievements:
 Streamlined reporting meetings by focussing on the 3 best- and 3 worst-performing forces, and ensuring
the inspectors responsible for those forces were notified beforehand.
 Proactively learned Business Objects report development from another analyst in Bromsgrove. This in
effect doubled the number of developers in the regional offices, at no cost to the organisation.
Technical snapshot: Business Objects 6.1; MS Office 2002: Word, Excel, PowerPoint.
Mar 2003 – Feb 2007
Catholic Union of Great Britain, London
A Parliamentary organisation promoting ethical and social integrity in British public life.
Development Officer
The Development Officer post was intended to increase membership and handle queries from members and
the public, with basic admin work.
Responsibilities:
 Enhanced and maintained membership database
 Reported on membership stats at monthly meetings
 Maintained anti-virus software (McCafee), managed Windows ME firewall, maintenance of printer /
scanner
 Produced publicity and event posters in MS Works
 Communication and development – made short, accessible statements for individuals and media;
presentations to students; use of correct form for Peers in the House of Lords
 Managed annual mail-outs to members, using Mail Merge to print the addresses off MS Works
 Addressed students at Oxford, Cambridge and London Gower Street, to get them involved in politics.
Achievements:
 Produced new letterhead for organisation, which was appreciated by membership committee
 Increased membership and updated subscriptions, raising over £1,000 in subs
Technical snapshot: Written and Verbal Communication, Windows ME; McAfee anti-virus software
installation and maintenance; Mail Merge in MS Word from MS Works database.
EARLY CAREER HISTORY AVAILABLE ON REQUEST
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