Change is a good thing, right?
New Collaborations
Susan Currie
Binghamton University Libraries
April 6, 2006
Living the Future Now 2006
WOW—Where Next?
Changing the Library Culture
Living the Future Now 2006
Do I have a choice?
New Director/New Vision/New Directions
Revitalize Public Services
Playing Catch Up (Facilities, merging service points,
collaborations)
New Resources/New Technologies
New Services
Future Shock (what we think
may happen?)
Living the Future Now 2006
HURRY UP: The Future is Here NOW!
•New Information Commons/Collaboration
with Computing Services
•Merging Service Points:
ILL/Reserve/Circulation &
Reference/Circulation
•Research & Development for New Services
Living the Future Now 2006
Strategic
Planning
Change
Leadership
Transition
Management
Living the Future Now 2006
Managing Organizational Transition
•Know the difference between managing change and
facilitating transition
•Identify where people are located in the three-phase transition
process
•Help others manage endings and losses
•Lead others through the neutral zone
•Facilitate wholehearted new beginnings
©1998, WILLIAM BRIDGES &
ASSOCIATES 4-5
CHANGE: Something old stops; something new
begins; situational and external, relatively quick
TRANSITION: A gradual psychological
reorientation that happens internally as we try to
adapt to change.
William Bridges and Associates Transition
Training Speaking and Consulting Resources
©1998, WILLIAM BRIDGES &
ASSOCIATES
©1998, WILLIAM BRIDGES &
New Message:
“The only practice that’s now constant is
the practice of constantly accommodating
to change—and if you’re not changing
constantly, you’re probably not going to be
accommodating to the reality of your
world.”
William G. McGowan, CEO MCI Corporation
Change Management: Starts with the Outcome
Transition Management: Starts with Where
people are
Living the Future Now 2006
Make sure that…
1. Everyone understands what is and is not finished.
2. Losses are acknowledged.
3. No excuses for holding on to the past.
4. No impatience with sorrow for the past
5. Do not criticize what’s past
6. Everyone gets needed information.
7. Figure out a part for everyone to play
8. Allow closure
Sounds easy…but..
Living the Future Now 2006
New Direction & Vision for Libraries
1. New Mission
2. Developed Strategic Plan
3. Established Core Values
• Responsiveness
• Communication
• Accessibility
• Professional Behavior
• Team Work
Living the Future Now 2006
A NEW BEGINNING:
VISION STATEMENT
Binghamton University Libraries are the center of the
University's intellectual community, providing a
welcoming environment for the creation and
management of knowledge through innovative
thinking, open inquiry, and collaborative partnerships.
Living the Future Now 2006
Transitioning to a new look for the Libraries…
Appearance: Distinctive Color Scheme
Slogan: Connect. Discover. Create
New catalog name: infoLINK
Living the Future Now 2006
Becoming Learner-Centered
Collapse service points for 1-stop service
Introduce 24x5 Bartle Library hours
Increase access to digital collections
Create an Information Commons
Implementation of Library Blogs January
2005
(http://library.lib.binghamton.edu/mt/scie
nce/)
New Collaborations
Information Commons
Library & Computing Services Task Force
Pop-up Survey for student opinion
Oh yeah 
Love the overall workspace!
Marvelous addition – thank you!
Facilitated meetings to develop new service
model
New website Binghamton Univ. Libraries:
Information Commons
Merging Service Points
Identifying the endings and beginnings:
Where’s my desk?
I can’t provide service—I don’t know where
anything is!
Reserve, ILL & Circulation
all “check” things out
More similarities than differences
Living the Future Now 2006
Science Library Information Services Desk
Binghamton Univ. Libraries: Science Library BlogAugust 2005
Archives
Are we in the future yet? Can we stop?
Grokker
Collaborations with Faculty
Downtown Education & Community Center
Collections Symposium
Blackboard for e-reserves
Wiki for internal communication
ERM
New services for handheld devices
Collaboration with Faculty Binghamton
Univ. Libraries: Library Logins
Collaboration with Grokker
Grokker - Enterprise Search Management
Downtown Education &
Community Center
Binghamton Collection
Development
Symposium
This is just the beginning…..What if ??
We stop worrying about one big web site?
We don’t call it “reference”?
We specialize services depending on research and
learning workflows of students and faculty? (e.g.
EVOS)
We collaborate with faculty and the university to
provide the institutional, cultural and scholarly
repository?
Living the Future Now 2006
"One doesn't discover new lands
without consenting to lose sight of the
shore for a very long time." Andre Gide
Living the Future Now 2006