B.A.S.I.C. Model: Phases III & IV
and skills to reinforce Phase II
January 11th, 3PM to 5PM
Summary
B.A.S.I.C. Model Goals:
1. Reinforce Phase II: continue building and
expanding the relationships with your
residents and seek greater return from them
2. Phase III: building your community culture
3. Phase IV: adjourning your communities at the
end of the school year
Summary
Objectives of Reinforcing B.A.S.I.C. Phase II
1. Focus on the depth of one topic of
information: residential experience
2. Maximize the net return of the resident-RA
relationship
3. Decrease ratio between vulnerability and
intimate information
Summary
B.A.S.I.C. Model Skills:
1.
Spend 15 minutes a week with each room in your community
2.
Always take the first step
3.
Know the details about your residents to be an expert on your resident and their experience
4.
Follow through and follow up
5.
Seek opportunities to help them
6.
Steer or focus conversations on the resident’s residential experience
7.
Really listen
8.
Manage the levels of intimacy to build the relationship
9.
Mimic the resident to build rapport
10. Affirm without agreeing or judging
11. Find and always start with common ground
12. Ask penetrating questions
13. Have the right mentality to make a person feel comfortable sharing intimate information
14. Be the investment maker/return increaser and cost bearer/cost reducer
15. Be the “right” dog for the needs of the situation
Phase III: Expansion and Deepening
Time Line: the rest of the school year
Goal: expand the depth and connectedness of your
community
Method: building the culture of your community
Criteria:
espoused values
establishing rituals that residents
participate in
confronting difficult issues within your
community
Phase III
Criteria (cont’d):
Espoused values: traits and actions that
your community prefers about which
residents speak
Rituals: repeated events, public
recognition and rewards for contributing
to the community or upholding the
espoused values
Phase III: Discussion
Share with your group the espoused values of
your buildings, communities, and areas.
How do those values express themselves on a
day to day basis?
Share your rituals with the group. What do the
rituals reflect about your communities and
staff?
Phase IV: Closure
Time Line: the last few weeks of the semester;
the closer to finals the better
Goal: celebrate the community and adjourn
Method: final event, or farewell activity
Criteria:
community members share positive
impacts and learning experiences from
being part of your community
Phase II: Reinforcing the relationships
built during last semester
Phase II Goal: Know your residents, gather information
about DEA’s, and then tap assets
Method: socio-grams, stacking conversations, building
social networks, identifying DEA’s, tapping assets
Results: mixed
Although relationships existed, the depth of those
relationships was such that information about residents
was superficial and identifying DEA’s did not occur.
Phase II: Evaluation
Identified GAPS:
1. lack of skill development for success in
Phase II
Those skills are:
Information gathering
Relationship building
Navigating stages of intimacy
Applying Social Penetration Theory
Identified GAPS (cont’d):
Phase II
2. The complexity of the B.A.S.I.C. model
Evidence 1:
The model starts with superficial and relatively simple tasks but rapidly
changes to challenging tasks without warning and guidance.
Support 1:
RA’s were not able to penetrate the level of intimacy necessary to truly
identify DEA’s
Support 2:
The B.A.S.I.C. model does not provide guidance to traverse the stages of
Social Penetration Theory,……
…….leaving users to figure out how to do that…..
Phase II
……..so we did!
Social Penetration Theory (SPT) and
the 5 Stages of Intimacy (5 Stages)
Individuals have levels or layers like…….
Ogres
The Earth
Onions
SPT and the 5 Stages
Voluntary disclosure of information type indicates with what level or
layer of the person you are interacting.
DEA’s: the two
inner levels are
where DEA’s
would be found
The middle layer:
Attitudes,
opinions, nature
of relationships;
Core Self: values,
beliefs, deep
emotions, and
self-concept;
Outer layer (the
public self):
information that
is obvious by
looking or having
superficial
conversations;
Sensitivity to vulnerability increases as topics increase in layer
depth. Because of this, identifying DEA’s can be difficult with
conventional RA-Resident relationships.
SPT and the 5 Stages
5 Stages of Intimacy & 7 Levels of Intimate Information
Orientation Exploratory
Depth of
Intimacy
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Facts
DEA Zone: where we can find DEA’s; point in
relationship where DEA’s are shared
Stable
Affective
Stable
Needs
Feelings
Opinions
Fears,
Failures,
Weaknesses
Hopes &
Dreams
Time
De-penetration
Governances of Moving Through the
Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :
Relationship Between Breadth vs. Depth of Discussion Topics
Depth of
Discussion
You should be at this part of
the curve with all residentsfocused on the Resident’s
Experience.
Breadth of
Discussion
Inverse
relationship: as
breadth
increases, depth
decreases.
Governances of Moving Through the
Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :
Net Return on a Relationship
Reward from the
Relationship
High Net Return:
relationships people want
Low Net Return:
relationships people do
not want
Cost of the
Relationship
Net Return:
Determined by
cost and reward
of the
relationships.
People want to
maximize return
and minimize
costs of
everything,
specifically
relationships.
Governances of Moving Through the
Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :
Sensitivity to Vulnerability
Orientation Exploratory Affective
Stable
Vulnerability
DEA Zone
Intimacy of Information
Privacy
Management
Theory:
Expects that
personal
boundary rules
create a positive
relationship
between
intimate
information and
vulnerability.
Vulnerability decreases information sharing. Vulnerability increases as we approach
relationship levels where DEA’s would be shared, making receiving that information, at
best difficult, or at worse, not possible.
Using the Governances to Achieve the
B.A.S.I.C. Model’s Goal
Goal: to maximize the positivity of the
residential experience through creating strong,
involved communities
To meet this goal requires creating resident buyin and maximizes individual return from being
part of the community.
Using the Governances to Achieve the
B.A.S.I.C. Model’s Goal
3 Objectives:
1. Depth: focus on the resident’s individual
experience on campus
2. Maximize net return: decrease the
resident’s costs and increase their return
3. Decrease ratio between vulnerability and
intimate information
Skills for Meeting the Objectives
Time Perspective: measured as quality of time
Power function
per unit of time
relationship of
Relationship Between Time and Quality of Time in Units of
Quality Return
Quality
of Time
Time
Quality of Time and
Time:
1. At first, the
quality of time
increases as
time spent
increases.
2. Relationship
reverses after
some given
threshold,
where quality of
time decreases
as time
continues to
increase.
Action on Time Perspective
Invest 15 minutes per week with each room or
apartment.
Maximize the Quality of Time by:
1. investing that time when all
residents are in the room
2. focusing the conversation on the
residential experience
Skills for Meeting the Objectives
Depth: Focusing/steering the conversation to
the resident’s residential experience
1. To uphold the residential experience value of our
office, we need to focus on information about that experience.
2. Gather information specific to their individual
experience and to their individual needs.
Action on Focusing/Steering
Conversations
1. Question asker: steer the conversation with your
initial and follow up questions
2. Reinforce topics of interest with your responses
(e.g. “that’s really interesting, tell me more” vs. “Ok”)
2a. Be a discriminating interest taker: take interest
in all the resident’s topics, but show interest in the
important topics
3. Agenda setting: “let’s talk about [this topic]”;
“I‘m here to talk about [this]”;
Skills for Meeting the Objectives
Maximizing net return: maximizing the
resident’s return and minimizing the costs of the
relationship
1. Be the investment maker and the cost
bearer of the relationship.
Action on Maximizing Net Return
1. Investment Making/Return Increasing
and Cost Bearing/Cost Reducing:
Be the right “dog” for the situation
Being an expert on their residential
experience
Action on Maximizing Net Return
Be the right dog:
Pit Bulls
I just want
to be your
friend!!!
Personality Traits:
-aggressive
-disregards
failures/rejection
-persistent
-tough minded
Maximize Net Return by:
-seeking out residents
-not giving up if the
residents are not open at
first
-taking the first step
Use when residents:
-are aloof
-are fringe dwellers
-are busy or distracted
Action on Maximizing Net Return
Be the right dog:
Golden Retrievers
If you
throw the
ball, I will
bring it
back to
you…every
time
Personality Traits:
-service oriented
-want to help
-loyal
-playful
Maximize Net Return by:
-doing stuff for the
residents
-finding out answers
-leaving positive feelings
behind, impressions of
loyalty
-following up
-being consistent
Use when residents:
-need answers you do not
have
-need something
-need some mental relief
-need to follow up
Action on Maximizing Net Return
Be the right dog:
Chihuahua
Tell me
everything
about
yourself. My
giant ears are
conduits of
information.
Personality Traits:
-detail oriented
-good memory
-talkative
-information
focused
Maximize Net Return by:
-knowing the details of the
resident’s life
-remembering resident’s
current events
-starting and keeping
conversations going
-knowing the
policies/procedures of Res
Life
Use when residents:
-need directions
-have important
information for you to have
(which is all the time)
Action on Maximizing Net Return
Be the right dog:
Beagle
You can count
on me to be
there and to
feel your
feelings; and
once you are
ready for it,
maybe make a
suggestion.
Personality Traits:
-reliable
-good listeners
-intelligent
-empathetic
-emotional
Maximize Net Return by:
-being available and
reachable
-listening without opinion
-empathizing
-making suggestions
-being reliable
Use when residents:
-need to vent
-need to find you (which
may be all the time)
-need follow through
-need support
-need persuading
Action on Maximizing Net Return
Be all the dogs to maximize net return:
4. Really listen to
the residents
needs and wants,
build trust, and
be supportive.
1. Always take
the first step.
3. Go to the end
of the Earth to
find the ball they
threw…and then
bring it back.
2. Take an
interest in them
and their
experience.
Action on Maximizing Net Return
Being an expert on the resident’s experience:
Know the resident’s motivation (what they want
intrinsically)
Know their goals (what their purpose is)
Know their interests (what they do)
Know the facts and perceptions of their experience
Turning that information into knowledge (taking
action with the information/DEA’s and Tapping Assets)
Link suggestions to motivation, purpose, and interests based
on facts and individual resident’s perceptions.
Skills for Meeting the Objectives
Decrease the ratio of vulnerability and intimate
information. Sensitivity to Vulnerability
Red Line: goal relationship
Orientation Exploratory Affective
Stable
Blue Line: average
relationship
The difference
between the two
curves is the
change in
sensitivity to
vulnerability.
Vulnerability
Intimacy of Information
Action on Decreasing Vulnerability
Building Rapport: showing the resident you are alike
1. not judging, affirming without agreeing (e.g. “That’s
interesting.”, “I understand.”, “That makes sense to me.”, “Ok”, etc.)
2. mimic them (e.g. mimic their actions {but not the copy cat
game}, buy into them, speak to them in their language)
3. Always starting with the common ground
B.A.S.I.C. Activities
Activity time!