Business Administration
Chapter 13 – Planning and Organizing
Study Guide
1. Explain the Planning management function.
2. True or False: Decision-making is the process of choosing a solution from available
alternatives.
3. What level of management is involved in strategic planning? Top, Mid-Level,
Supervisors?
4. Explain the difference between strategic and operational planning.
5. What does SWOT stand for? What part is internal and what part is external?
6. What level manager would be responsible for operational planning?
7. Explain what a vision statement is.
8. What are the three ways to track progress? Describe each.
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9. Explain the difference between a standard and a policy.
10. In order to be effective, what characteristics must goals have? (Hint: S.M.A.R.T)
11. What is a procedure?
12. What is an organizational chart? What does it show?
13. Explain the concept “Span of control”.
14. Explain the difference between Unity of Command and Chain of Command.
15. _________________________ is a method of dividing work and workers into separate
units that complete particular tasks.
16. Explain the following:
a. Functional Departmentalization
b. Product Departmentalization
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c. Customer Departmentalization
d. Geographic Departmentalization
e. Matrix Departmentalization
17. What is the primary disadvantage of customer departmentalization?
18. Which of the five types of departmentalization requires more management skills?
19. Which of the five types of departmentalization violates the principle of unity of
command?
20. Describe what is meant by “Delegation of Authority”.
21. Explain the difference between responsibility, authority, and accountability.
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