PRINCIPLES OF OPERATIONS MANAGEMENT
SYLLABUS for EBTM 365 Section(s): 001-2-3
By Brooks B. Shumate, MBA
Fall 2014
Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Course Information
Semester: Fall 2014 | Day: Monday, Wednesday & Friday
Section: 001 ~ Course ID: 2809 | Time: 9:00-9:50 AM
Section: 002 ~ Course ID: 2810 | Time: 10:00-10:50 AM
Section: 003 ~ Course ID: 2811 | Time: 11:00-11:50 AM
Classroom Location: Stephens Hall, Room 205
Instructor: Brooks B. Shumate, MBA
Office Hours: Tuesday & Thursday 9:00-11:00 AM & by Appointment
Email: bshumate@towson.edu | Phone: 410-704-4318 | Location: ST 104E (Acct Dept on 1st floor)
Towson University 8000 York Road Towson, MD 21252-0001
URL: http://shumateblog.wordpress.com
Credit Hours: 3 | Prerequisites: Major Standing, ECON 205 or MATH231/233, MNGT 361
Course Description
Strategies and techniques for service and manufacturing operations. A number of quantitative
techniques are presented. Practical business applications and international competitiveness are
stressed throughout the course. Computer software is provided for most applications.
Objectives / Learning Outcomes
1. To develop an overview of operations management and strategies for both service and
manufacturing organizations.
2. To provide a basic understanding of selected quantitative techniques that is useful in
operations management.
3. To build skills in problem solving and analysis through application of the methods to
representative business problems.
Learning Assessment
The academic programs at Towson University College of Business and Economics are
internationally accredited by the Association for the Advancement of Collegiate Schools of
Business (AACSB). Each semester, as an ongoing part of this exclusive certification, the
Department of e-Business & Technology Management conducts routine assessment of
students’ proficiency in selected dimensions of knowledge, skills, and attitudes (KSAs), as
well as content mastery of selected business topics and students’ satisfaction with the
learning experiences provided by the department. The methods of such assessment will be
communicated by the instructor. Student participation in these assessments, as part of the
overall departmental learning program, is mandatory.
Textbook
Pearson Custom Business Resources (2013), with New My OM Lab access card
(excerpts from Operations Management, 11th Edition, Jay Heizer & Barry Render; Pearson
Publishing; * Available through Towson Bookstore *)
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Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Course Topics
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Operations Strategy
Forecasting (Regression, exponential smoothing, forecast accuracy measures)
Product &Process Design (QFD and sustainability)
Process Design (Line balancing)
Capacity Planning
Facility Layout
Location Analysis (Global factors)
TQM Tools and 6 Sigma
Statistical Process Control (x-bar chart, p chart, c-chart)
Inventory Management (EOQ, EPQ, ROP, QD, JIT)
Supply Chain (Information sharing, JIT, VMI, bullwhip, globalization, logistics,
eBusiness)
Student Evaluation and Grading Policy
The overall course grade will be a weighted average of grades on the following criteria:
Evaluation Criterion
Points Contribution to Overall Grade
Homework
130
22%
Exercises, Quizzes & Discussion 130
22%
Exam #1
100
17%
Exam #2
100
17%
Final Exam
140
23%
Total
600
100%
The +/- system will be used for determining grades.
Points
558-600
540-557
522-539
498-521
480-497
450-479
420-449
390-419
360-389
0-359
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Score
Grade
93-100%
A
90-92.83%
A87-89.83%
B+
83-86.83%
B
80-82.83%
B75-79.83%
C+
70-74.83%
C
65-69.83%
D+
60-64.83%
D
0-59.83%
F
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Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Homework
This portion of your grade will be determined by homework assignments assigned on
MyOMLab, which is a requirement for this course. Each chapter (13 total) will have
approximately 4-5 questions and/or problems worth 2-3 points. Homework assignments will
usually be announced in class, but it is your responsibility to check your MyOMLab site and
Blackboard regularly for assignments and updates. Assignments can be submitted late with a
50% deduction of points.
Exercises, Quizzes & Discussion
This portion of your grade will be determined by a combination of 13 chapters with
approximately 4-5 questions and/or problems worth 2-3 points:
 In-Class Exercises may be assigned at various times during the semester. Some
exercises may be performed individually, and some will be performed in groups/teams.
There will be no make-up available for most in-class exercises.
 Quizzes may be assigned at various times (unannounced) during the semester. Quizzes
will be administered either in class or on MyOMLab. Students coming to class late will
have to complete the quiz along with the rest of the class. Unannounced quizzes cannot
be made up.
 Discussion Board on Blackboard will be used throughout the course. Questions
correspond to each chapter and allows members to rate posts. Class participation will
also be taken into consideration as part of your grade.
Exams
There will be two (2) non-cumulative exams, each valued at 100 points and final cumulative
exam valued at 140 points. Exams will consist of questions from course materials, lectures and
class activities. Exams must be taken at the scheduled times. Make-up exams will not be given
except in the case of serious and extreme emergency. You must notify me of any problems prior
to the exam. If you miss the regularly scheduled exam time without prior notice and do not take
a make-up exam, you will receive a score of zero.
Course Policies and Procedures
Syllabus: Any changes will be announced a minimum of one week in advance and posted on
Blackboard.
Email: Please include EBTM 365: Section xxx in the Subject field of all correspondence.
Attendance: It is important that you attend class regularly in order to gain a thorough
understanding of the topics covered. In-class exercises and/or quizzes will be used to monitor
your comprehension of the material, as well as attendance. Attendance will also be monitored by
use of class roster. If you are aware that you will be missing a class, notify me in advance and
typically it will be excused. If at the end of the semester your grade is borderline, attendance can
be a deciding factor.
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Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Re-grade Policy: If you feel that your exam, homework or quiz was not evaluated correctly,
please see me no later than the next class period after I return your work. I will be happy to
discuss your concerns with your, but after the next class period, your grade is final.
E-mail Addresses: E-mail may be used periodically throughout the semester for class
announcements. The email account that will be used is your Towson University email account!
It is your responsibility to check your mail regularly.
Course Evaluations: Student evaluations of this course play a crucial role in my delivery. All
course evaluations will be administered online during the last two weeks of the course. You will
receive an email with a link to the website with directions on how to access the survey. It is
vitally important that you complete the survey as I use the results to modify the course and assess
my teaching and the University uses the results to address technology and facility needs. You
can be assured that your responses will be confidential as the results will be transmitted to me
after the grading period and they will not include any identifying information.
Academic Integrity: Academic integrity is central to the learning and teaching process. Students
are expected to conduct themselves in a manner that will contribute to the maintenance of
academic integrity by making all reasonable efforts to prevent the occurrence of academic
dishonesty. Academic dishonesty includes, but is not limited to, obtaining or giving aid on an
examination, having unauthorized prior knowledge of an examination, doing work for another
student, and plagiarism of all types.
Plagiarism: Plagiarism is the intentional or unintentional presentation of another person’s idea
or product as one’s own. Plagiarism includes, but is not limited to, the following: copying
verbatim all or part of another’s written work; using phrases, charts, figures, illustrations, or
mathematical or scientific solutions without citing the source; paraphrasing ideas, conclusions, or
research without citing the source; and using all or part of a literary plot, poem, film, musical
score, or other artistic product without attributing the work to its creator. Students can avoid
unintentional plagiarism by following carefully accepted scholarly practices. Notes taken for
papers and research projects should accurately record sources to material to be cited, quoted,
paraphrased, or summarized, and papers should acknowledge these sources. The penalties for
plagiarism include a zero or a grade of F on the work in question, a grade of F in the course,
suspension with a file letter, suspension with a transcript notation, or expulsion. Students may
learn more about Towson University’s formal policies at: https://inside.towson.edu/generalcampus/tupolicies
Disability and Equal Access Policy: In accordance with Towson University, State of Maryland
and federal government policies, students will not be denied access to this course on the basis of
race, color, religion, age, national origin, sex, disability and sexual orientation. Students with
documented disabilities and who require accommodations should contact the instructor within
the first week of the class and make arrangements for accommodation. Students with disabilities
must verify their eligibility for accommodations through the Office of Disability Support
Services [AD 232, (410) 704-2638 (Voice or TDD), www.towson.edu/dss]. See also the Office
of Diversity and Equal Opportunity, 410-704-2360, www.towson.edu/aa.
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Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Course Withdrawal: Please note that the last day to drop a class is noted in the online
Academic Calendar. Students dropping on or before this date will receive a “W” on their official
transcript. Withdrawal after that date will require an assignment of a letter grade for the course.
Repeated Course: According to University policy, all students may repeat any course once. If
repeating, you are advised to inform the instructor. For a third attempt, the student must obtain
prior written approval from the Academic Standards Committee.
Course Outline (Tentative)
Class #
1
2
3
Day
Wed
Fri
Wed
Date
8/27
8/29
9/3
4
Fri
9/5
5
6
7
8
9
10
11
12
13
14
Mon
Wed
Fri
Mon
Wed
Fri
Mon
Wed
Fri
Mon
9/8
9/10
9/12
9/15
9/17
9/19
9/22
9/24
9/26
9/29
15
Wed
10/1
16
17
18
19
20
21
22
23
24
25
Fri
Mon
Wed
Fri
Mon
Wed
Fri
Mon
Wed
Fri
10/3
10/6
10/8
10/10
10/13
10/15
10/17
10/20
10/22
10/24
26
Mon
10/27
27
28
29
30
Wed
Fri
Mon
Wed
10/29
10/31
11/3
11/5
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Chapter-Topic
Assignments
1-Operations and Productivity
MyOMLab Ch. 1 Homework due
2-Operations Strategy in a
Global Environment
MyOMLab Ch. 2 Homework due
3-Forecasting
MyOMLab Ch. 3 Homework due
4-Design of Goods and Services
MyOMLab Ch. 4 Homework due
Exam #1
5-Sustainability in the Supply
Chain
MyOMLab Ch. 5 Homework due
6-Managing Quality
MyOMLab Ch. 6 Homework due
7-Statistical Process Control
MyOMLab Ch. 7 Homework due
8-Process Strategy
MyOMLab Ch. 8 Homework due
9-Capacity and Constraint
Management
MyOMLab Ch. 9 Homework due
Exam #2
10-Location Strategies
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Department of e-Business & Technology Management
Principles of Operations Management – EBTM 365
Class #
31
32
33
34
35
36
37
38
39
40
41
42
43
44
44
44
Day
Fri
Mon
Wed
Fri
Mon
Wed
Fri
Mon
Mon
Wed
Fri
Mon
Wed
Thu
Mon
Wed
Date
11/7
11/10
11/12
11/14
11/17
11/19
11/21
11/24
12/1
12/3
12/5
12/8
12/10
12/11
12/15
12/17
Chapter-Topic
Assignments
MyOMLab Ch. 10 Homework due
11-Layout Strategies
MyOMLab Ch. 11 Homework due
12-Supply Chain Management
MyOMLab Ch. 12 Homework due
13-Inventory Management
MyOMLab Ch. 13 Homework due
Sec 002, 10:15 AM -12:15 PM
Sec 003, 10:15 AM -12:15 PM
Sec 001, 8:00-10:00 AM
Final Exam
Final Exam
Final Exam
Significant Dates:
 Monday, September 1 – Labor Day, No Classes
 Friday, September 5 – Last day to drop (change of schedule deadline)
 Wednesday, September 24 – Rosh Hashana begins
 Wednesday, November 26-30 – Thanksgiving holiday
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