MGT 511-115, Managing Operations & Services
Spring 2014
Instructor: Dr. David Geigle
Office: 318H
Phone: 254-519-5757
Email: geigle@ct.tamus.edu
Office Hours: Tues & Thurs, 12:00 – 2:00pm
MODE of INSTRUCTION and COURSE ACCESS
This course uses the TAMUCT Blackboard system https://tamuct.blackboard.com . You will use the
Blackboard username and password communicated to you separately to logon to this system.
UNILERT Emergency Warning System
UNILERT is an emergency notification service that gives Texas A&M University-Central Texas the
ability to communicate health and safety emergency information quickly via email and text message.
By enrolling in UNILERT, university officials can quickly pass on safety-related information,
regardless of your location. Please enroll today at http://TAMUCT.org/UNILERT .
COURSE OVERVIEW
A study of concepts, models and methods used to effectively manage the manufacturing and/or
service operations of for-profit and not-for-profit organizations. Emphasis will be placed on the
design and use of cross-functional operations planning, control, and support systems. Topics of
contemporary relevance will be examined to include supply chain management, enterprise resource
planning, time-based competition, and quality improvement. Prerequisites: None.
OBJECTIVES / STUDENT LEARNING OUTCOMES
At the end of this course students should be able to:





Describe how operations management can result in a strategic competitive advantage for an
organization.
Describe the methods of improving productivity and optimizing operations in a private or public
sector organization.
Apply qualitative and quantitative methods in operations decision making and problem solving.
Apply the principles of operations management including inventory management, TQM, SPC,
and value chain management to organization problems.
Discuss the importance of continuous improvement in sustaining strategic competitive
advantage.
Weekly Objectives

Weeks 1 & 2
a)
b)
c)
d)

Weeks 3 & 4
a)
b)
c)
d)
e)
f)

Describe the scope of enterprise resource planning (ERP) systems.
Relate the value of integrated information in a complex firm.
Identify the challenges associated with implementing ERP systems.
Describe the role of forecasting as a basis for supply chain planning.
Identify the components of demand: average, trend, seasonal, and random variation.
Calculate a forecast using seasonality, averaging, and linear regression.
Week 7
a)
b)
c)
d)

Identify the major issues that need to be considered in locating a plant or warehouse facility.
Set up an Excel model to find solutions to location problems..
Describe how a factor-rating system can be used to narrow potential location sites.
Explain how a production pull system works.
Summarize important attributes of a lean supply chain.
Week 6
a)
b)
c)
d)
e)
f)

Calculate process performance measures for the basic types of processes.
Describe total quality management.
Describe how quality is measured and be aware of the different dimensions of quality.
Demonstrate how processes are monitored with SPC control charts.
Describe project management and why it is important.
Determine the “critical path” for a project.
Week 5
a)
b)
c)
d)
e)

Define efficient and effective operations.
Describe how productivity is measured.
Explain the impact of economies of scale on the capacity of a firm.
Demonstrate the use of decision trees to analyze alternatives.
Describe sales and operations planning between manufacturing, logistics, and marketing.
Identify the different purposes for keeping inventory.
Calculate the appropriate order size for different types of demand
Calculate economic order quantity, re-order level, and safety stock.
Week 8
Complete term paper, make-up quiz (if needed), and extra credit assignments
TEXTBOOK
Jacobs, F. Robert; Chase, Richard B., Operations & Supply Chain Management, 13th Edition,
McGraw-Hill/Irwin.
A student of this institution is not under any obligation to purchase a textbook from a universityaffiliated bookstore. The same textbook may also be available from an independent retailer,
including an online retailer.
COURSE REQUIREMENTS
Quizzes (Blackboard)
Quiz one will cover chapters 1, 2, 4.
Quiz two will cover chapter 5, 9, 10.
Quiz Three will cover chapters 12, 13.
Quiz Four will cover chapters 14, 15.
Quiz five will cover chapters 16, 17.
Quiz six will cover all of the previous chapters. (Makeup quiz - I use your highest five quiz scores
to calculate your grade).
Homework (Blackboard)
Homework assignments are on blackboard and your completed work should be submitted on the
Blackboard assignments page. Your four highest scores of the five homework assignments will be
used to calculate your grade.
Term Papers
For the term paper you will research an aspect of operations management that interests you and is
approved by the instructor. Use the textbook chapters’ titles as possible topics. The report should
be 10+ pages, single spaced with double spacing between paragraphs. The bibliography and
citations should be in APA format. Include at least 10 references (mostly academic journal
articles). Students may choose to do their term paper individually or as a team of 2-3 students.
GRADING CRITERIA
Quizzes (Blackboard)
Homework (Blackboard)
Term Paper
Total
Grade
A
B
C
D
F
Points
540+
480+
420+
360+
< 360
5 @ 50 pts each
4 @ 50 pts each
Points
250
200
150
600
Extra Credit: You may earn extra credit points by contributing to Blackboard discussion groups
and/or completing the Blackboard extra credit assignments.
All grades will be posted on your Blackboard Grade Book.
TECHNOLOGY REQUIREMENTS AND SUPPORT
This course will use the new TAMU-CT Blackboard Learn learning management system.
Logon to https://tamuct.blackboard.com to access the course.
Username: Your MyCT username (xx123 or everything before the "@" in your MyCT email address)
Initial password: Your MyCT password
Check your browser and computer compatibility by following the “Browser Check” link on the
TAMU-CT Blackboard logon page. Upon logging on to Blackboard Learn, you will see a link to
Blackboard Student Orientation under My Courses tab. Click on that link and study the materials
in this orientation course. There is also a link to Blackboard Help from inside the course on the
left-hand menu bar.
For technological or computer issues, students should contact Help Desk Central. 24 hours a day,
7 days a week:
Email: helpdesk@tamu.edu
Phone: (254) 519-5466
Web Chat: http://hdc.tamu.edu
DROP POLICY
If you discover that you need to drop this class, you must go to the Records Office and ask for the
necessary paperwork. Professors cannot drop students; this is always the responsibility of the
student. The Record’s Office will give a deadline for which the form must be returned, completed
and signed. Once you return the signed form to the records office and wait 24 hours, you must go
into Duck Trax and confirm that you are no longer enrolled. If you are still enrolled, FOLLOWUP with the records office immediately. You are to attend class until the procedure is complete to
avoid penalty for absence. Should you miss the deadline or fail to follow the procedure, you will
receive an F in the course.
ACADEMIC INTEGRITY
Texas A&M University - Central Texas expects all students to maintain high standards of personal
and scholarly conduct. Students found responsible of academic dishonesty are subject to
disciplinary action. Academic dishonesty includes, but is not limited to, cheating on an
examination or other academic work, plagiarism, collusion, and the abuse of resource materials.
The faculty member is responsible for initiating action for each case of academic dishonesty and
report the incident to the Associate Director of Student Conduct. More information can be found
at http://www.tamuct.edu/departments/studentconduct/facultyresources.php
DISABILITY SUPPORT SERVICES
If you have or believe you have a disability and wish to self-identify, you can do so by providing
documentation to the Disability Support Coordinator. Students are encouraged to seek information
about accommodations to help assure success in their courses. Please contact Vanessa Snyder at
(254) 501-5836 or visit Founder's Hall 114. Additional information can be found at
http://www.tamuct.edu/departments/disabilitysupport/index.php
TUTORING
Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored
include Accounting, Finance, Statistics, Mathematics, and Writing (APA). Tutors are available at
the Tutoring Center in Founder's Hall, Room 204, and also in the Library in the North Building.
Visit www.ct.tamus.edu/AcademicSupport and click "Tutoring Support" for tutor schedules and
contact info. If you have questions, need to schedule a tutoring session, or if you're interested in
becoming a tutor, contact Academic Support Programs at 254-501-5830 or by emailing
cecilia.morales@ct.tamus.edu.
Chat live with a tutor 24/7 for almost any subject on your computer! Tutor.com is an online
tutoring platform that enables TAMU-CT students to log-in and receive FREE online tutoring and
writing support. This tool provides tutoring in Mathematics, Writing, Career Writing, Chemistry,
Physics, Biology, Spanish, Calculus, and Statistics. To access Tutor.com, click on
www.tutor.com/tamuct
LIBRARY SERVICES
Library distance education services aims to make available quality assistance to A&M-Central
Texas students seeking information sources remotely by providing digital reference, online
information literacy tutorials, and digital research materials. Much of the A&M-CT collection is
available instantly from home. This includes over half of the library's book collection, as well as
approximately 25,000 electronic journals and 200 online databases. Library Distance Education
Services are outlined and accessed at:
http://www.ct.tamus.edu/departments/library/deservices.php
Information literacy focuses on research skills which prepare individuals to live and work in an
information-centered society. Librarians will work with students in the development of critical
reasoning, ethical use of information, and the appropriate use of secondary research techniques.
Help may include, but is not limited to: the exploration of information resources such as library
collections, the identification of appropriate materials, and the execution of effective search
strategies. Library Resources are outlined and accessed at:
http://www.ct.tamus.edu/departments/library/index.php
Changes to syllabus and course requirements: The instructor reserves the right to modify or change
the syllabus and course requirements at his discretion.
Schedule
Date
Topic
Quiz / Assignment Due
Tuesday
1/14
Ch 1, Introduction
Thursday
1/16
Ch 2, Strategy and Sustainability
Tuesday
1/21
Ch 4, Strategic Capacity Management
Quiz 1
Thursday
1/23
Ch 5, Process Analysis
Homework 1 (Decision Trees)
Tuesday
1/28
Ch 9, Six-Sigma Quality
Quiz 2
Thursday
1/30
Ch 9A, Process Capability and SPC
Ch 10, Projects
Homework 2 (SPC)
Tuesday
2/4
Ch 12, Location, Logistics and Distribution
Quiz 3
Thursday
2/6
Ch 13, Lean And Sustainable Supply Chains
Homework 3 (Location Problem)
Tuesday
2/11
Ch 14, Enterprise Resource Planning Systems
Quiz 4
Thursday
2/13
Ch 15, Demand Management and Forecasting
Homework 4 (Forecasting)
Tuesday
2/18
Ch 16, Sales and Operations Planning
Quiz 5
Thursday
2/20
Ch 17, Inventory Control
Homework 5 (Again Agame)
Tuesday
2/25
Ch 17, Inventory Control
Quiz 6 (makeup)
Thursday
2/27
Review
Extra Credit
Tuesday
3/4
Term Paper Presentations
Term Paper due
Thursday
3/6
Term Paper Presentations