SECTION 4.0 SAFE VEHICLE OPERATING PROCEDURES 4.1 Safety Safety is the most important priority of every MOTA employee. As a professional driver, MOTA operators must put safety first and avoid all unsafe behaviors. Safety is defined as freedom from risk. Safety is the result of avoiding, reducing, or eliminating risk. Risk comes from two main sources – unsafe conditions and unsafe behaviors. While the professional driver must be aware of unsafe conditions, and react to them safely, unsafe behaviors can be eliminated and replaced by safe behavior patterns. 4.2 Speed Limits Operators will observe the following speed limits on MOTA property: MOTA driveway and parking lot = Ten (10) miles per hour or less. Within MOTA garage = Three (3) miles per hour or less. Operators will observe the following speed limits off MOTA property: All private roads = as conditions warrant, not to exceed the posted speed limit or fifteen (15) miles per hour, whichever is less.. All expressways = as conditions warrant, not to exceed the posted speed limit or sixty-five (65) miles per hour, whichever is less. All other roads and streets = as conditions warrant, not to exceed the posted speed limit. All turns = Five (5) miles per hour or less. 4.3 Seat Belts The following measures are to be adopted by all employees using company vehicles: 1. Operators shall continually wear seat restraint belts in the driver’s compartment when operating a company vehicle. 2. Operator compliance with the seat belt requirement shall be monitored. 3. Any operator involved in a vehicle accident who is found to have not been wearing a seat belt during the occurrence shall be subject to disciplinary action. 4.4 Four-Way Flashers Four-way flashers must be operated under the following conditions: 1. 2. 3. 4. Whenever the vehicle is stopping to pick up or drop off passengers. When the vehicle becomes disabled while in service. At railroad crossings. Whenever the vehicle is backing. 3/19/2015 Page 19 4.5 Horns Horns may be used for the purpose of alerting operators of other vehicles or pedestrians of potential hazard. Horns may also be used in service to announce the arrival of the vehicle at a passenger’s address. Horns should also be used at regular intervals whenever the vehicle is backing. 4.6 Lights Headlights and strobe lights are to be turned on whenever the vehicle is in operation. 4.7 Defensive Driving Follow these defensive driving procedures when operating a MOTA vehicle: 1. Know and intelligently use safe driving techniques to respond safely to hazards presented by changes in traffic or road conditions, weather, the mechanical condition of the vehicle, and the operator’s physical condition or state of mind. 2. Know and strictly observe all traffic laws as well as common sense driving procedures, such as courtesy and caution with other drivers, to avoid traffic infractions and fines which are the responsibility of the operator. 3. Be alert for the illegal acts and driving errors of other vehicle operators, and be able to make timely and prudent adjustments in driving so that such acts do not result in an accident. Being alert to traffic conditions nearby and staying focused on driving will help in detecting potentially hazardous situations and give time to plan defensive actions to avoid them. Expect the unexpected at all times. 4. Avoid taking chances by giving pedestrians and other motorists the right of way when necessary, adjusting the vehicle speed to prevailing conditions, and never sacrificing safety for the schedule. 5. Maintain an attitude of confidence that a professional operator can drive without ever having a preventable accident. 4.8 Changing Lanes Unless otherwise directed, the vehicle should be in the right (curb) lane of city streets and the right traffic lane of freeways or expressways at all times. Only change lanes to get around parked vehicles or objects, to pass slow-moving vehicles, or to move into the correct turn lane. Turn signals must be used and should blink at least three (3) times before starting the lane change. 4.9 Turns Follow these steps for making a right turn: 1. Use the turn signal. Turn signals should blink at least five (5) times before starting the turn. 3/19/2015 Page 20 2. Constantly check mirrors on both sides looking for off-tracking or tail swing just before positioning for the turn, while positioning for the turn, during the turn, and after the turn while accelerating. 3. Position the vehicle four (4) feet from the right-hand curb or parked cars/obstacles to block off the right side of the vehicle. 4. Use pivot points correctly to assure the desired path of the vehicle clears obstacles. 5. Use the ‘rock and roll’ procedure to look for pedestrians and cyclists. 6. Use the ‘push-pull’ steering procedure. 7. Complete the turn inside the marked lane. Never change lanes during a turn. 8. Always give pedestrians the right-of-way. Follow these steps for making a left turn from a one-way street: 1. Use the turn signal. Turn signals should blink at least five (5) times before starting the turn. 2. Constantly check mirrors on both sides looking for off-tracking or tail swing just before positioning for the turn, while positioning for the turn, during the turn, and after the turn while accelerating. 3. Position the vehicle four (4) feet from the left-hand curb or parked cars/obstacles to block off the left side of the vehicle. 4. Use pivot points correctly to assure the desired path of the vehicle clears obstacles. 5. Use the ‘rock and roll’ procedure to look for pedestrians and cyclists. 6. Use the ‘push-pull’ steering procedure. 7. Complete the turn inside the marked lane. Never change lanes during a turn. 8. Always give pedestrians the right-of-way. Follow these steps for making a left turn from a two-way street: 1. Use the turn signal. Turn signals should blink at least five (5) times before starting the turn. 2. Constantly check mirrors on both sides looking for off-tracking or tail swing just before positioning for the turn, while positioning for the turn, during the turn, and after the turn while accelerating. 3. Position the vehicle in the left turn lane. Where two or more lane are used to turn left, position the vehicle so other vehicles turning left are reflected in the left rearview mirror. Watch for median strips, traffic signals, or light standards when turning. 4. Pull the vehicle into the intersection and use pivot points correctly to assure the desired path of the vehicle clears obstacles. Stay behind the limit line until the intersection is clear before proceeding. 5. Use the ‘rock and roll’ procedure to look for pedestrians and cyclists. 6. Use the ‘push-pull’ steering procedure. 7. Complete the turn inside the marked lane. Never change lanes during a turn. 8. Always give pedestrians the right-of-way. 3/19/2015 Page 21 4.10 Service Stops Follow these steps when entering a service stop: 1. Select a stopping point as close as possible to the address or front door as possible. 2. Use the turn signal. Turn signals should blink at least five (5) times before stopping. 3. Stop on level ground with room to safely deploy the lift. 4. Stop the vehicle, shift into Park, set the parking brake, and turn on the four-way flashers. Follow these steps when exiting a service stop: 1. Use the turn signal, check mirrors, and watch for a break in traffic. 2. Ensure that there are no pedestrians in front of the vehicle and that traffic signals will allow the vehicle to proceed. 3. Slowly ease the vehicle into traffic, watching the left mirror and maintaining a safe cushion of space around the vehicle while pulling into traffic. The vehicle should not be moved until: 1. All entering passengers have entered and are seated or holding on to a handrail. 2. All exiting passengers have exited and are at least ten (10) feet from the vehicle. 3. All entering or exiting passengers have been called in to dispatch using the radio 10-codes. Right-side service stops should be made whenever possible, so the passengers are not required to cross the road or street. This may require the operator to pass the stop location to turn around, or may require the operator to go around the block. Left-side service stops may be made when a right-side service stop cannot be safely made. Since the vehicle cannot stop traffic for passengers to cross the road or street, left-side service stops create an unsafe condition. When a left-side service stop must be made, children and passengers with disabilities should be escorted across the road by an adult family member or caregiver whenever possible. Service stops that require backing may be made only when absolutely necessary. Backing a vehicle is highly dangerous. Passenger preference is not a valid reason for backing. Service stops should be made in this order of preference: 1. Right-side service stops at the curbside or at the entrance to a driveway. 2. Service stops using a driveway where the driveway includes a turnaround of sufficient size to turn around without backing (pull-in, pull-out procedure). 3/19/2015 Page 22 3. Left-side service stops at the curbside or at the entrance to a driveway. 4. Service stops using a driveway where the driveway includes an area of sufficient size to allow backing on the property (pull-in, pull-out procedure). 5. Service stops using a driveway which requires the vehicle to back into the driveway from the road (back-in, pull out procedure). 4.11 Intersections Follow these steps when crossing an intersection: 1. Cover the brake before entering the intersection and be prepared to stop in case of approaching hazards. 2. Look left, right, left, and then straight ahead before entering the intersection. 3. Yield the right-of-way to cross traffic or pedestrians. 4. Never change lanes in an intersection. 5. Use lights and horn to alert other drivers and pedestrians when caught in the intersection by a light turning yellow or red. 6. Treat a yellow light as red. Do not proceed into an intersection unless it can be cleared by the entire vehicle. Always look left, right, left, and straight ahead before proceeding into an intersection. When possible, do not be the first vehicle to enter an intersection after a red light turns green. A green light does not mean that the intersection is safe to enter. Proceed with caution, checking traffic and pedestrian movement by using the ‘rock and roll’ procedure during the turning maneuver. Be especially alert to right-on-red traffic, cyclists, and pedestrians which may fail to yield the right-of-way. 4.12 Adverse Driving Conditions The major difference between good weather and bad weather driving is friction. Good traction depends on the friction created between tires and pavement. Conditions of snow, ice or rain create a smooth surface which reduces friction and causes skids. The major driving errors which result in skids are: 1. Braking Errors – Waiting too long to apply the brakes, or braking too hard, causing the brakes to lock. 2. Acceleration Errors – Accelerating too quickly, especially around turns. 3. Steering Errors – Over-steering; failure to return steering wheel quickly enough when making turns. In order to avoid skids, the following procedures/techniques should be used. 1. Attempt to avoid the brake pedal entirely. 3/19/2015 Page 23 a. Increase following distance and clearance between vehicles and parked cars or fixed objects. b. Let engine compression aid in braking. c. Cover the brake pedal and be prepared to stop when approaching intersections. d. When required to brake, do so early and gently. e. At the start of a skid, do not use the brake and steer in the direction that the tires are skidding. 2. Use the accelerator pedal lightly. a. Never spin the wheels. b. If the wheels begin to spin, release the accelerator, depress the accelerator lightly again. Repeat the procedure until the vehicle moves without spinning. c. If the vehicle starts to skid, release the accelerator and steer in the direction the vehicle was originally traveling. 3. Do not over-steer – do not make any quick or abrupt turning movements. a. Begin to return the wheel as soon as the front of the vehicle enters the turn. b. Never attempt to perform direction-changing maneuvers quickly (lane changes, turns, etc.). c. Be alert for the second skid. Frequently, the process of steering out of a skid will produce another skid in the opposite direction. Anticipate this and regain control. Protect the passengers by making warning announcements to passengers entering or exiting the vehicle. Avoid any actions to hurry passengers – such actions may cause passengers to slip and fall. If there are snow banks at stops, keep sufficient clearance from them to allow passengers to step into or from the street, not the snow bank. Keep the bus steps clean. If the vehicle becomes stuck, give the location and estimation of how seriously the vehicle is stuck, and then wait for assistance. In adverse driving conditions, the operator must be aware that schedules are based on normal weather, speed limits, road conditions and traffic. When weather conditions deteriorate, schedule delays are expected. When running late due to adverse conditions, stay late. When the weather conditions become too dangerous to drive, contact dispatch, park the vehicle in a safe place and wait until conditions improve. Follow these standards for adverse weather driving: 1. Dry pavement – Maintain a four (4) second following distance are operate at or below the legal speed limit. 3/19/2015 Page 24 2. Rain – Maintain a five (5) second following and operate at 75% of the legal speed limit or slower. 3. Snow – Maintain a six (6) second following distance and operate at 50% of the legal speed limit or slower. 4. Ice or Sleet – Maintain a seven (7) second following distance and operate at 30% of the legal speed limit or slower. In limited visibility conditions, following distance must be increased and speed must be decreased. Limited visibility can be caused by night driving, fog, smoke, dust, rain, sleet, snow, hail, road curves, obstructions, and other factors. Add at least one (1) to two (2) seconds following distance to the standards above in limited visibility conditions. Follow these standards to determine a safe speed within legal speed limits when driving in reduced or limited visibility: 1. 2. 3. 4. Sight distance of five (5) seconds – Speed of up to 65 MPH. Sight distance of four (4) seconds – Speed of up to 40 MPH. Sight distance of three (3) seconds – Speed of up to 25 MPH. Sight distance of two (2) seconds – Speed of up to 10 MPH. When sight distance falls to two (2) seconds or less due to visibility conditions, find a safe place to park the vehicle, contact dispatch, and wait until conditions improve. 4.13 Traffic Regulations All operators and employees in charge of MOTA vehicles must be familiar with and will be held responsible for adherence to all traffic laws and regulations on and off MOTA property. All fines resulting from citations are the responsibility of the operator, with the exception of those which are incurred due to defective MOTA equipment that had previously been reported to a supervisor. 4.14 Backing and U-Turns Backing is one of the most dangerous maneuvers to make with a large vehicle. It is always better to drive around the block or find another route. While this is not always practical, it is always the preferred method. Avoid backing whenever possible. If backing cannot be avoided, the vehicle should be backed no farther than necessary. Be certain that the area behind the vehicle is clear by using a spotter whenever possible. In all cases, make safety the goal by getting out and looking before backing. Follow these steps whenever backing: 1. Back only when necessary. 3/19/2015 Page 25 2. Walk completely around the vehicle in a counter-clockwise direction to make sure the area is clear. 3. After re-boarding, check and recheck the mirrors before moving. 4. Turn on the four-way flashers before backing. 5. Scan the mirrors on both sides frequently while backing. 6. Back slowly, at engine idle speed, with the brake covered. 7. Listen for any indications of conflict or impending collisions, such as horns, shouts, or someone banging on the side of the vehicle. 8. Sound the horn twice before backing and regularly while backing. If backing cannot be avoided at a service stop, the vehicle should be backed into the driveway or parking area so that the vehicle can enter the public roadway without backing. Backing onto a public roadway is not permitted at any time. In every case, the operator must think before putting the vehicle into a position where it may have to back up. Act as though the vehicle does not have a reverse gear. U-turns are not permitted on any public roadway at any time. 4.15 Entry Door Operation Driving with the entry door open is not permitted at any time. When picking up or dropping off passengers or stopping at railroad tracks, the door should remain closed until the vehicle comes to a complete stop. Following a complete stop, the doors may be opened, but the doors must be closed again before the vehicle resumes motion. 4.16 Railroad Crossings In MOTA’s service area, there are very few railroad crossings, but it is important for all operators to be familiar with the proper crossing procedures. Oncoming trains will be moving at a faster speed then they appear. At fifty (50) MPH, it takes a train approximately one and a half (1.5) miles to come to a complete stop. The ten (10) steps to railroad crossing safety: 1. Get in the right-most lane. Check traffic and reduce speed when approaching a crossing. 2. Always come to a complete stop between fifteen (15) and fifty (50) feet from the tracks. 3. Open the door and the window. Look and listen. 4. Be sure there are no trains. 5. Stop, look, and listen. 6. Heed warning devices. 7. Stay behind the gates. 8. Make sure all tracks are clear and that the bus will have at least fifteen (15) feet of space behind the vehicle after crossing. 3/19/2015 Page 26 9. Don’t shift gears while crossing. 10. Report any malfunction equipment or delays. Follow this procedure when approaching all railroad crossings: 1. Operators are to completely stop at all railroad crossings that are not controlled by an overhead traffic light. 2. Operators must activate the four-way flashers at least 200 feet in advance of a railroad crossing; pull the vehicle as far to the right as safely possible and stop the vehicle between 15 and 50 feet before the track. 3. Open the front entry door and the window to the left of the operator to listen and look in both directions. 4. Make sure that the vehicle ahead has passed beyond the crossing a sufficient distance to insure that any unexpected stopping of such vehicle will leave ample space for the MOTA vehicle to cross and clear all tracks by at least fifteen (15) feet. 5. Close the door and cross the tracks without stopping. Four-way flashers must remain on until the vehicle has cleared the tracks. Operators are not permitted to lift or drive around gates to cross railroad tracks unless instructed to do so by authorized railroad or law enforcement personnel. When approaching railroad crossings with malfunctioning signal lights, make a complete stop and do not proceed. Contact dispatch about conditions at the railroad crossing, and await instructions. Operators are not permitted to cross against railroad crossing signal lights unless instructed to do so by authorized railroad or law enforcement personnel. 4.17 Distracted Driving Distracted driving is defined as any non-driving activity a person engages in that has the potential to distract the person from the primary task of driving and increases the risk of an accident. There are three main types of distraction: 1. Visual – taking the eyes off of the road. 2. Manual – taking the hands off of the wheel. 3. Mental – taking the mind off of the main task of driving. Many driving distractions can be easily avoided. Some of these are: 1. 2. 3. 4. 5. Using cell phones or other hand-held electronic devices. Reaching for objects. Eating or drinking. Programming a GPS or looking at maps. Staring at objects, scenery, or other people. 3/19/2015 Page 27 Preventing driver distractions are within the control of the operator. By staying focused on driving while behind the wheel, the risk of distracted driving can be eliminated. 4.18 Operating on MOTA Property Follow these procedures while on MOTA property: 1. Operators must observe all posted traffic control signs. 2. Vehicles must be brought to a complete stop before entering the street and when entering or exiting the garage or storage bays. 3. Use extreme caution when moving a bus on the lot. If other vehicles are blocking the bus, see that they are moved sufficiently before attempting to move the bus. 4. Operators must not block fire or emergency lanes with any vehicles. These areas must be kept open at all times. 5. Seat belts should be fastened whenever a MOTA vehicle is moving. 6. Be observant and careful when walking through the garage. 4.19 Adherence to Schedule Operators are required to have an accurate knowledge of the schedules, running time, time points and routes. Operators must not deliberately pull out early or late from the terminal or intentionally operate the vehicle so as to run ahead of or behind schedule. If operators are ahead of or behind schedule, the correct time should be verified with dispatch. Operators are required to maintain the prescribed schedule, reaching time points as scheduled unless unavoidably delayed. Operators must inform dispatch if running ahead of or behind schedule. When schedules are delayed for any cause, operators should not attempt to make up lost time, but should safely maintain the delayed schedule. Attempting to make up lost time by reckless or dangerous operation of the equipment is strictly prohibited. Safety comes first. Operators who pull out early from the terminal must go directly to the designated starting point of their run. At the end of a shift, operators must return directly to the terminal and must not stop for any personal business. 4.20 Route Deviation There must be no deviation from the route, including unscheduled stopovers, unless ordered by a supervisor or authorized by a dispatcher, or when necessitated by an emergency detour or police or other authorized persons in charge. Should a scheduled stop be missed, contact the dispatcher and request instructions. 3/19/2015 Page 28 4.21 Leaving the Vehicle on a Route Unattended Operators must not leave the vehicle while in service along a route, except in cases of emergency or when authorized by dispatch. An emergency is defined as any situation that requires immediate correction to avoid jeopardizing the health or safety of either the general public or MOTA personnel, that jeopardizes public or private property, or which risks the interruption of service. Before leaving the vehicle, the operator must set the parking brake, shift transmission to Neutral or Park, engage the four-way flashers, remove the keys and secure the doors. Any vehicles left on a hill must have its front wheels turned toward the curb. When passengers are on board the vehicle must not be left unattended except in an emergency. An emergency is defined as any situation that requires immediate correction to avoid jeopardizing the health or safety of either the general public or MOTA personnel, that jeopardizes public or private property, or which risks the interruption of service. 4.22 Vehicles on Layovers Operators must pull their vehicle into a safe parking area, with dispatch approval, and come to a complete stop. Operators who need to leave their vehicle must receive permission from the dispatcher. The parking brake must be set, shift transmission to Neutral or Park, remove keys and secure doors if the operator is away from the vehicle. Operators may step off their vehicle briefly, as long as they remain close to the vehicle so that the radio can be heard. No passengers are to be on board or waiting for the bus. 4.23 Route Assignments Operators must work their assigned shift and may not change shifts without authorization. Operators must remain on duty and follow instructions until properly relieved. Operators are not permitted to sleep while on duty or on MOTA property while on the time clock. 4.24 Cell Phones or Other Hand-Held Devices on Duty The use of cell phones or other hand-held devices by vehicle operators while driving significantly increases the risk of an accident. The mental distraction caused by the use of such devices makes it impossible for the operator to focus full attention on driving. This jeopardizes the safety of passengers, pedestrians, cyclists, and other drivers. The 3/19/2015 Page 29 use of cell phones or other hand-held devices while driving is statistically as dangerous as drunk driving. The use of a cell phone or other hand-held electronic device by employees is prohibited at any time while operating a MOTA vehicle. Cell phones or other hand-held electronic devices may be used during break times or when the vehicle operator is not on duty. Cell phones may also be used during an emergency or when an accident or incident occurs and the two-way radio is not working. An emergency is defined as any situation that requires immediate correction to avoid jeopardizing the health or safety of either the general public or MOTA personnel, that jeopardizes public or private property, or which risks the interruption of service. In all cases, the operator must be physically off the vehicle while using such devices. At all other times, the two-way radio will be used as the primary method of communication for the vehicle operator. All violators of this policy shall be subject to discipline up to and including termination. This will apply if: 1. The employee is seen using such devices while operating a MOTA vehicle. 2. The employee is convicted of violating state law or local ordinances restricting the use of such devices while driving. 3. Phone records indicate that such devices were in use at the time of an accident or incident. Any traffic citations resulting from the use of such devices while driving will be the sole responsibility of the employee. 4.25 Vehicle Assignment Operators are responsible for checking their vehicle assignment with the dispatcher before they begin their shift. Taking a vehicle into service which has not been assigned to the operator is prohibited. 4.26 Route Changes Due to Weather Conditions From time to time routes may need to be adjusted due to snow-plugged or hazardous streets. If operators encounter such conditions, contact the dispatcher for instruction on route changes. At all times, the priorities are: 1. Safety 2. Route Adherence 3. Schedule Operators must not skip a scheduled stop unless authorized by dispatch. 3/19/2015 Page 30 4.27 Passenger Count / Driver Logs Driver logs must be turned in at the end of each run and at the end of each day. Any changes to the driver log (passenger counts, additions, deletions, address changes, etc.) must be recorded by the operator on the driver log before turning the log in. 4.28 Fares and Fare Collection Since fares provide an important share of the system’s operating revenues, fare collection is a very important part of an operator’s duty. Operators should watch payment of fares closely to be able to inform passengers when an incorrect fare has been paid. In cases of fare dispute, the operator should raise the question once, in a civil manner, stating clearly and courteously the reason for the question. If the passenger will not comply, the operator should subsequently inform the dispatcher, giving complete details, but should not pursue the matter further with the passenger. Fare boxes are to be used for fare collection in all instances, unless an alternate fare collection system has been authorized by the Executive Director or the Operations Supervisor. When fare boxes are in use, the following procedures will apply: 1. Fares are to be promptly deposited in the fare box after the passenger has boarded the bus. Operators are prohibited from depositing fares for passengers except in the case of disabled persons or senior citizens at the discretion of the operator. 2. By clearing the fare plate after the deposit of each fare, the operator can avoid confusion in determining the exact amount deposited. Operators must observe and make every effort to avoid accepting a short fare. 3. Fare boxes will be emptied by designated personnel at end of the day, Monday through Friday. 4. Transfers may take place at certain locations; dispatch will inform the operators that will be involved with the transfer. 4.29 Radio Procedure Follow these procedures when using the two-way radio equipment: 1. Be professional. Operate the equipment in accordance with the operation manuals. Use the radio 10-codes whenever possible. 2. Be brief. Don't stay on the radio longer than necessary. Avoid lengthy explanations. Idle chatter on the radio is prohibited. 3. Be specific. State all facts and acknowledge receipt of instructions. 4. Be considerate. Don't comment on conversations unless directed to do so. Avoid comments caused by frustration and anger. Broadcasting obscene, indecent or profane language is prohibited by the Federal Communications Commission (FCC).Be attentive. Monitor the airways by keeping your radio on. Listen attentively to avoid repeat instructions. 3/19/2015 Page 31 5. Be patient. Allow others to complete their transmission. Avoid "walking over” or interrupting an ongoing transmission unless there is an emergency. Also allow sufficient time for dispatch to respond due to reservation call-ins. 6. Be prompt. Respond to all calls directed to you as soon as possible. 7. Be thorough. Always perform a radio check before starting any road trip. Do not begin the road trip without an acknowledgement from dispatch. Permissible use of radio: 1. Reporting heavy or unusual traffic conditions, hazards, or road closures. 2. Reporting vehicle failure or malfunction. 3. Reporting an accident/incident involving the vehicle or passenger. 4. Reporting events needing police, fire, or medical assistance. 5. Requesting a hold on another vehicle for a transferring passenger. 6. Reporting schedule adherence problems. 7. Receiving information regarding rerouting or changes in headway. 8. Requesting schedule information for passengers. 9. Reporting information regarding articles left on board your vehicle. 10. Receiving or transmitting information or requests using the radio 10-codes. 3/19/2015 Page 32 4.30 Radio 10-Codes 10-1 Unable to Copy 10-3 Stop Transmitting 10-4 Acknowledgment 10-5 Did you Copy 10-6 Temporary Stand-By 10-7 Out of Service 10-8 In Service 10-9 Repeat 10-12 Nothing Now – Stand By 10-16 Make Pickup At 10-19 Return to Base 10-20 Location 10-21 Call By Telephone 10-22 Disregard 10-24 Drop Off Complete 10-25 Report in Person To 10-33 Emergency 10-36 Correct Time 10-50 Accident, V (Vehicle), S (Stationary object), P (Passenger) 10-51 Wrecker Needed 10-52 Ambulance Needed 10-54 Passenger Injury 10-55 Operator Injury 10-56 Disruptive Passenger 10-57 Management Needed 10-58 Going to Nearest Police Station 10-70 Fire 10-85 Will Be Late 10-91 Unnecessary Radio Use 10-96 Mechanic Needed 10-97 Mechanical Problem 10-98 Check Rear Lights 10-99 Get Fuel 10-100 Personal Reasons 10-200 Police Needed 3/19/2015 Page 33 (this page intentionally left blank) 3/19/2015 Page 34