FAMILY DEVELOPMENT
MATRIX
Staff Trainings
Liz Barnekoff
TRAINING OBJECTIVES

Create agency/staff protocols and best practices in order to
facilitate family assessment and a case management program.

How-to use the FDM assessment tools i.e., forms and web
database to support family service work.

How-to use the outcomes indicators to implement a “strengthbased” approach in partnership with families.

How-to monitor data entry, protocol compliance and worker
accountability.
Create agency/staff protocols and best practices
in order to facilitate family assessment and a case
management program
Methods:

Trainings/meetings are planned at the program level to introduce and
support the FDM and "strength-based” practice approach

Printed materials are provided in the language of the client population to
distribute to staff, families and community

Scheduled formal assessment and informal contacts with families to begin
building positive relationships

Timetables are established for assessments, data entry and monitoring family
work
Create agency/staff protocols and best practices in
order to facilitate family assessment and a case
management program
Performance Outcomes:

Consistent family assessment message is conveyed throughout agency
culture- disseminated to families

Family assessment communication and visibility is increased and
circulated throughout the community

Parent/family driven goal-setting practices are promoted which leads to
improved outcomes

Family and service outcomes are tracked with increased accuracy
How-to use the FDM assessment tools i.e., forms and
web database to support family service work.
Methods:

Technology ability and training supports facilitation of the FDM.

Confidential forms and database codes are handled with
confidentiality in paper and web-based options.

Data collection may be necessary in multiple software systems.

Interventions entries/updates provide workers with program services
within the community and support their face-to-face time with families.
How-to use the FDM assessment tools i.e., forms and
web database to support family service work.
Performance Outcomes:
 Improved:

Time management of caseload

Access to services for families in emergency situations

Follow-up appointments/contacts with families

Secure protocols regarding confidential information

Increased communication with additional members of the staff
How-to use the outcomes indicators to implement a
“strength-based” approach in partnership with
families.

Trainings/meetings that support “strength-based best practices” in family
development work e.g. role-playing, smart-goals, family credential programs

Goal setting practices that promote parent–driven engagement in the
Empowerment Plan

Documentation guidelines that increase family/worker accountability

Timetables that hold worker/family accountable in the Empowerment Plan
process between assessments
How-to use the outcomes indicators to implement a
“strength-based” approach in partnership with
families.
Performance Outcomes:

Increased effectiveness and improved staff practices when working with
families

Shift in status levels of families living “in crisis” to stable/safe levels

Evidence of interventions aligned with indicators demonstrating program
effectiveness.

Increased partnerships with specific community agencies as shown in
FDM reports
How-to monitor data entry, protocol compliance
and worker accountability.

Group trainings/individual appointments for data entry
management

Client coding and share-drive access to prevent error

Share cases at staff meetings and follow protocol


Interviews with families who have met for a family assessment
Data Reports by program and by individual caseworker after 1st
and 2nd assessments
How-to monitor data entry, protocol compliance
and worker accountability.
Performance Outcomes:
 Increased
evidence of:

Family directed goals evident in the Empowerment Plan

Number of assessments completed within a given time period

Appropriate links to necessary resources for families

Successful partnerships across programs that support families

Real-time reports that reflect worker and family accountability
on all levels of engagement
Design Your Agency Plan
• Development of staff training
objectives
• Methods for implementing the
“Practice Protocol”
• Agency performance outcomes
• Share training plans