Oak Telecom was founded in 1987 and specialises in supply, installation and service of Call
Management and Voice Processing Systems. Since inception Oak has sold over 15, 000
software licenses in the UK alone and are firmly established as the number one supplier of
both Call Management and Voice Processing to the UK market. Alcatel, Avaya, Cisco,
Ericcson, Intertel, Samsung, Siemens and Toshiba have all officially endorsed/approved Oak
products.
Oak has steadily grown to now employ 60 full-time staff. Oak’s principal centre is in Poole,
Dorset where all areas of the operation from Order Processing right through to ongoing
Service adhere strictly to the ISO9002 accreditation. Oak are strongly committed to
delivering excellence in customer service and are uniquely positioned in this area with many
years experience supporting the demanding reseller channel. With 5 possible Service Level
Agreements available, the right match should always be available for your business’ needs
and or budget.
Evolve is the Call Centre Management Solution for Avaya IP Office which combines call
recording, call reporting, CRM integration and contact centre functionality to deliver a
unified solution that works for every business type.
Evolve delivers significant business benefit through faster call handling, through continual
and live performance measurement and reporting, through improved customer relationship
management, and through a greater return on investment on the purchase of your chosen
telephony platform
With Oak’s proven track record in developing, installing and servicing telecommunications
equipment you can be confident we have the resource and desire to exceed your
expectations. Please see our Website for further evidence of the products and services on
offer from Oak at www.oak.co.uk
http://www.oak.co.uk/evolve
To access a live demo system
Go to http://evolvedemo.oak.co.uk
Login Username is demo
The Password is demo
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
Client:
Contact:
Date:
Prepared by:
Evolve software to report on up to X agents with X
supervisor and X wallboard licenses
Product code EVA2l-RM , EV2l-sl & EV2l-pw
Minimum Hardware Recommended:



Quad core processor
Microsoft Windows 7 (64 bit), 8 (64 bit), Server 2008
R2, Server 2012
4GB Ram (8GB for over 50 agents, 16GB for over
100 agents)
250Gb Hard Drive
Software Included:







Evolve supervisor license
Evolve agent reporting license
Live Calls module
Live Groups Module
Wallboard module
Group reporting module
Agent reporting module
Agent clients
£
Installation & Commissioning (product code EV-INS)
£595
Year 1 Maintenance Gold level Included
TOTAL SYSTEM PRICE
(Trade £)
£
Optional PC purchase (£995)
ALL PRICES EXCLUDE VAT
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
EVOLVE
Evolve is the Call Centre Management Solution for Avaya IP Office or ShoreTel which
combines call recording, call reporting, CRM integration and contact centre functionality to
deliver a unified solution that works for every business type
Evolve is a web based application. This will allow the Supervisor to utilise all the functions via
their iPad, iPhone or Android device.
Oak’s philosophy of providing user-friendly software that still retains all the power of a more
complex appearing solution continues with Evolve. Searching for calls could not be simpler
with the powerful search criteria contained in the simple to use interface.
Real Time Wallboard
The wallboard can be configured to show the exact requirements of the user. Agent Status,
Calls Waiting, targets ect can be configured on various screens throughout the office, or on a
compatible mobile device or tablet.
Real-time Group and Agent Reporting with Call Control
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
Evolve allows you to show the calls coming into your various groups in real-time. The
Supervisor can then move calls around within the group, or to other groups that have been
setup within the IP Office. Call Control allows the agent to change then agents status, for
example log them into the group at busy times, and also drop them into a call if the agent
needs any assistance.
Detailed Historical reporting
Evolve allows the supervisor to run detailed reports on the inbound and outbound call
activity. The reports can be run on an add hock basis, or automated and emailed out to
various staff members. Evolve can connect to the award winning RecordX Voice Recording
software. If RecordX is installed then any recorded calls can be searched for, and played back
via Evolve. This will then also allow the supervisor to search for, and playback the calls via a
compatible mobile device or tablet.
Installation Process
Once an order has been placed with Oak Telecom we will endeavour to install the evolve
software with minimum disruption and deliver maximum benefit to your organisation. We
will, therefore, need to adhere strictly to the following process in order that we can fulfil
your order to your ultimate satisfaction.
Project Planning – Our first step is to arrange for an installation planner to be sent to you.
This is to establish that the equipment you have in place matches the requirements for the
software to be installed. The installation planner ensures that your phone system is ready to
output the statistics for the software, and that you have the correct hardware available for
us to install on.
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234
Installation & Training – The installation and training will be carried out in accordance with
the agreements made at the pre-installation phase. Any delays/re-visits due to nonadherence to the agreed installation plan by the customer may well result in additional
installation charges being incurred.
Oak Telecom Ltd, 7 Albany Park, Cabot Lane, POOLE, Dorset, BH17 7BX,
Email: sales@oak.co.uk Web: www.oak.co.uk
Telephone: 0800 9889625
Registered No: 2102234