e4e Healthcare Services Comprehensive Solutions for the Healthcare Ecosystem © e4e – Confidential and Proprietary e4e Overview • Headquartered in Towson, MD. Growing, profitable, zero debt and a financially strong company. • Our global delivery platform leverages a “right-shore”, technology based business model executed from 4 operational centers located in the US, India and Philippines. • Over 21 years of experience in providing end to end Healthcare Services – through our Technology Platforms and Software IP. • A cross-border Healthcare Company with proprietary Software Platforms for Revenue Cycle Management, Claims Processing, Audit and Process Automation. • Technology agnostic solutions – experience in working with over 30 Provider and multiple Payer Platforms. • Expertise in System and Platform Integration, System Interface, Electronic Data Inter-change and Workflow Efficiency. • We process over •135 million transactions annually and •Code/ audit over 30 million charts. • HIPAA Compliant systems and processes, e4e is also ISO 9001:2008 Certified , SSAE 16 Type II and SOC II Compliant Company. Focused on Healthcare & nothing but Healthcare © e4e – Confidential and Proprietary 2 e4e Overview Vision, Mission & Values e4e Vision e4e Mission Delivery Strategy To be the best-in-class Business Process Outsourcing Company in the US Healthcare domain. To build, nurture, and strengthen bridges between our Clients and their Customers, by using legacy and new technologies and to deliver innovative, value-added performance outcomes that directly and positively impact our Client's businesses Best of outsourcing outcomes with “Right-shoring” – a customized platform that delivers better performance outcomes, at significantly low price point. India Offshore e4e Values All about empowered people and a 'can do' attitude. Driven by our core values of respect, trust, passion and commitment. Committed to supporting the communities where we live and work. © e4e – Confidential and Proprietary Rightshoring For and because of our Clients. Onshore Remote Powered by purposeful innovation, guided by unquestionable integrity. US Offshore Philippines 3 e4e Service Portfolio End to End Solutions for the Healthcare Payment Continuum © e4e – Confidential and Proprietary 4 e4e’s Analytics Portfolio e4e’s analytics driven Healthcare RCM Process Management process provides a holistic view of the RCM process through business intelligence and performance analytics thus resulting in improved cash flow through reduced claim denials Life Cycle of Claim Dashboards and Charts •Track and shorten the overall time taken to get a claim paid •Easy to understand data on the health of the practice •Perform health check of all aspects RCM process © e4e – Confidential and Proprietary KPI Tracker •Relevant performance information in a predefined framework for easy analysis •Always keep track of the metrics that matter to the business Exception Management •Pass exceptions or queries to the front end team proactively Alert •Create critical status updates requiring immediate action 5 Business Benefits of e4e Analytics Visibility to Process Trends and gaps Shorten Bill – to-pay timelines (Claim Lifecycle) Track Cash flow Reduce AR days Monitor Partner Performance Evaluate Practice Performance © e4e – Confidential and Proprietary Reduce Claim Denials Business Benefits Improved Compliance 6 Why Partner with Us • Reduced costs by 40 - 50 % and improve revenues by 15% by outsourcing to e4e. • 60%+ Improvement in turnaround and reduction in backlogs. • Consistent superior service against client SLAs and KPIs. • Continuous Process Innovation leveraging Technology. • Process Re-engineering with customized automation tools. • Complementary Service Offerings delivery Profitability • We are flexible and nimble supported by a transitions framework to enable accelerated ramp-up. Strategic Initiatives Growth • Scalability & operational flexibility with 20% buffer to enable ramp-ups in short notice. • Software platforms and skilled staff to deliver significantly better economies of scale for you. • Analytics & Actionable Business Insights Our values and commitments of Adaptability, Community, Excellence and Integrity is what will drive the success of this engagement © e4e – Confidential and Proprietary 7 Contact Us e4e Healthcare Business Services 502 Washington Avenue, Suite 200, Towson, MD 21204 Tel: +1 (443) 275 1632 e4e Healthcare Business Services H33 Sector 63 NOIDA Uttar Pradesh – 201301 Tel : +91120 6746666 Fax :+91120 6746688 e4e Global Services Philippines Inc. 15th Floor, Fort Legend Building, Bonifacio Global City, Taguig City 1634 e4e Healthcare Business Services Unit No.1303-1304, 13th Floor Prestige Meridian - II #30, M.G. Road Bangalore 560 001 Tel: +91 80 4170 5258 Mihir Bhuta Vice President - CRM Mobile : +1 646 431 4540 mihir.bhuta@e4e.com Jason E Quandt AVP – Sales Mobile: 260-414-3373 jason.quandt@e4e.com Teresa Crawford Vice President - CRM Mobile: 214-289-9822 teresa.crawford@e4e.com Marvin Jones GM– Sales marvin.jones@e4e.com Prakash SJ Sr. Manager – CRM prakash.sj@e4e.com © e4e – Confidential and Proprietary Charles Hatfield GM– Sales Mobile: 502-819-9909 (M) Charles.hatfield@e4e.com Victoria Kratzat GM – Sales Mobile: 949-939-1663 victoria.kratzat@e4e.com Steve Conner GM– Sales Mobile: 714-618-0006 Steve.conner@e4e.com e4e Healthcare Business Services Private Limited Unit 1-5-2, Fifth floor, Block A (the Eastern Front Wing), TECCI Park no.285, Old Mahabalipuram Road, Sholinganallur, Chennai 600 119 Tel: +91 44 2268 1240 Fax: +91 44 2268 1244 Toll Free: +1 (877) 559 8176 Thomas Renny George EVP & Head– Sales & CRM Mobile: 813-760-5126 thomas.george@e4e.com 8