Service Professional
Advisory Council
Technology Tools Available
to Service Professionals
Chris Greenough, Team Lead,
Enterprise Information Solutions
Dan Stoffel, Associate Director,
e-Learning Center
Technology Tools Available to
Service Professionals
Overview
• Tools are available to all staff (not
just SPs)
• We’ll discuss some of our favorite
NAU and non-NAU tools
• What did we forget? (Your faves)
• How to get help!
Google Apps for Education
•
•
•
•
•
Includes NAU Gmail, Google Drive,
Calendar, Sites and Groups
Share documents and work collaboratively
without having to pass emails around and
keep track of the latest
Use Sites to create an Intranet for your staff
(even student employees)
Use Forms to conduct surveys
Request your Google Apps account here:
http://mail.nau.edu
Blackboard Collaborate
•
•
•
•
•
Web conferencing software included with
NAU’s Blackboard Learn license
Conduct meetings for people at a distance
Share text, PowerPoint slides, audio (voice
over IP and teleconference), video,
application sharing and more
Available through Bb Learn courses for
instructors
Non-instructors, request access from ELC:
elc-help@nau.edu
Microsoft Lync
•
•
•
•
•
•
•
More than just an IM client!
Use as your phone – make or take “office
calls” from anywhere
Share video from your webcam
Share files and your desktop
Invite multiple people to one conversation
Available for mobile devices
Access and help from ITS Solution Center:
Ask-ITS@nau.edu or 928-523-1511
Lynda.com
•
•
•
•
•
•
Almost 1500 training tutorials free to all staff,
faculty and students
Topics include technology, supervisory skills,
web design, even photography!
Mobile access available
Download your course files if you wish
Bookmark your place in a tutorial
Access at http://nau.edu/lynda
In-Person Training
•
•
Being offered now! Examples:
• Becoming an Effective Presenter
• Creating Successful eNewsletters
• Ektron CMS Publisher Training
• Enterprise Reporting Open Lab Sessions
• Harnessing the Power of Social Media at
NAU
• Organization and Time Management with
Outlook
• Photoshop: Just the Basics
http://nau.edu/its/training/
Listserv
•
•
•
•
Mailing lists for organizations, departments,
meeting groups, etc. that let you just
remember one email address instead of
dozens or hundreds
Manage subscribers, options, owners and
more through a simple web interface
May have multiple owners and editors
Request a new listserv or manage a current
one here: http://nau.edu/its/listserv
SelectSurvey
•
•
•
•
•
Create and manage surveys via the web
21 question types
Branching and condition logic
Reports exportable to Excel
Request access and find support here:
http://nau.edu/its/services/selectsurvey
Home Drive - Bonsai
•
•
•
•
•
Backed up and secure
Easy migration to new computer
Remote access via VPN
Overwrite a file? Recover it with a click of a
button.
Request access and find support here:
http://nau.edu/ITS/Services/HomeDriveFS/
Ad-hoc File Exchange
•
•
•
•
•
•
Using existing Blackboard Learn
Send to specific people at NAU
Send files to people external to NAU
Support for files larger then email
Secure
More information:
http://nau.edu/its/learn/bblearn/file-share/
Free & Discounted Software/Hardware
Discounts for Adobe Software
Personal/Home Purchase
•
•
http://nau.edu/its/services/adobepersonal/
Free Sophos Antivirus
•
•
http://nau.edu/its/learn/sophosconfig/
Heavy Discounts for Microsoft Software
(Office, Word, Excel…)
•
•
http://www.microsofthup.com
Dell and Apple Hardware Discounts
•
•
http://nau.edu/its/services/computers/personal/
Non-NAU Tools – Prezi
•
•
•
•
•
Dynamic presentation software
Store presentations on the web
Present from the web or download your
presentation
Upgraded EDU account available free to
those with .edu email (e.g., you!)
Check it out here: http://prezi.com
Non-NAU Tools – Password Managers
•
•
•
•
•
•
•
Save account logins and passwords for all of your
accounts
Also save credit card, bank and other info
Use one master password to access
Auto-login for authenticated websites
Access from anywhere (including your phone or
tablet) using Dropbox or other services
Make sure to use a secure, encrypted, reputable
product (well worth a few $$ a year!)
Examples:
– 1Password, KeePass
Non-NAU Tools – Polls.bb
•
•
•
•
•
Real-time polling
Ask a question and get immediate results
Add interactivity to presentations by getting
your audience involved
Poll your officemates
http://polls.bb/
Your Favorites
What did we forget? What are some
of your favorite tools?
How to Get Help
•
•
ITS-Supported tools
ITS Solution Center
Ask-ITS or 928-523-1511
nau.edu/its
Other tools
–
Check for built-in online help
–
Buy a beer for a tech-savvy colleague
–
Google is your friend!