RAYMOND R POIRIER PMP
31068 SILVERDALE NOVI MICHIGAN 48377
PH 734-516-2251
RPOIRIER@COMCAST.NET WWW.LEANSIXSIGMAEXPERT.COM
SUMMARY
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Certified Project Management Professional (PMP),Certified Six Sigma Master Black Belt (MBB) Certified Six Sigma Black Belt
(CSSBB), Certified Information Security Professional (CIAPT), Certified Lean Expert (CLE) , Certified Business Analysis Professional
(CBAP Pending), Oracle 11g Database SQL Fundamentals(SQL) Oracle 11g, Certified Database Administrator Professional (OCP),
Cisco Certified Network Associate (CCNA), and over (20) additional certifications.
Global Program Manager and leader for numerous ERP application and infrastructure system deployments for a wide variety
of SAP and Oracle modules serving and managing multiple concurrent sub project simultaneously within a PMO or as a standalone
Project Management organization.
ERP Modules deployed, managed or enhanced include SAP ECC 6.0 core modules numerous sub modules for PTP,
OTC,DTS,CTP,APO,QM,FTM,GTS,MDM,BW/BO,PLM,SCN,HCM core business processes and there sub modules. Oracle modules
include 11i, HCM, FI, Purchasing, I Supplier, Sourcing, I Procurement, WM, MES and Agile PLM. QAD Modules include Mfg Pro 9.0
with it various integrated sub modules. Extensive experience in EDI Mapping, EDI translation services, customer and supplier Web
Portals and ERP Service Support Transition and Maintenance activities.
Experienced in various program management and SDLC methodologies including Agile, Scrum, Waterfall,, DMAIC, IBM
Rational Unified Process, SAP-ASAP, Oracle-AIM, and XP Programming.
Experienced as Network and Application Solution Design Architecture for full life cycle projects and the creation of project
artifacts such as: business benefit analysis, ROI analysis, high and detailed level project estimates, project kick-off and charter
documents, RACI Matrix’s, project schedules, technical and functional blue printing documents, interface requirements, GUI form
creation requirements, legacy data migration documents, project risk assessments, product or process specifications, realization
documents such as FRD/TRD, project communication plans, training plans, cut over plans, code review plans, quality assurance
application test plans, system integration test plans, data migration validation plans, project closure and lesson learned documents
and RFP /SOW/SLA creation activities
Business process analyst and process consultant to define requirements, develop process maps, using tool such as BPMI to
develop use cases and provide innovated manual and automated solution upgrades and process improvements for various
applications. Managed team of 50 On site and Off Shore Application and Database Developers and Network Infrastructure
personnel. ERP application enhancement and configuration activities included using tools such as SAP Business Process Manager,
HP-PPM tools and a wide variety of SDLC tracking tools for Non SAP Applications and Web Service Applications.
Coordinated the development of application testing using tools such as HP Quality Center Testing and defect management for
application quality assurance activities such as script development and testing of functional and nonfunctional application impacts,
system integration impacts, application and infrastructure unit and performance stress test, regression test and user acceptance test.
Managed project budgets for new applications, application enhancements, new or enhanced Infrastructure projects, software
licensing and service support contracts has high as $20 million USD
Served on teams to define requirements of for third party Middleware Software and Integration partners providers for ETL
and Data-mart projects for BI/BO/BW reporting functions of key organizational KPI data. Products managed include IBM Cast Iron,
IBM Web-sphere and Informatica products. Establish an expert team of third party application integrators to generate integration data
interface links between ERP solutions such as SAP ECC 6.0, Oracle 11g and Autodesk PLM 360 to legacy applications and
customized web developed applications using Web Integration technologies such as XML, SOAP, WSDL and UDDI
Responsible to manage customer relationships to define and communicate overall program requirements, change request, and to
manage the demand management process and deliverables for new and change request for application/infrastructure
enhancements. Responsible for the delivery l success of the numerous >200 hour change enhancements releases to production.
Launched numerous new large enterprise application and enterprise application/infrastructure projects for production release for SAP
ECC 6.0, Oracle 11g and QAD 9.0 ERP and supporting Oracle and Progress Database Environments..
Experienced in managing software development programmers in various SDLC models such as Agile/Scrum, Waterfall, System
Engineering, etc. and reporting of programming performance metrics for programmers using ABAP, RFC, BAPI, for ERP systems and
other Object Oriented .NET based languages Java EE,, C-Sharp, C++, VB.NET, ASP.NET Python/Perl, PHP, SQL application
programming.
Experienced in managing network infrastructure projects of all sizes including network engineers to coordinate and configure
various networking solutions with multiple DNS, IP addresses, MAC Addresses, Subnet Addresses and Communication protocol
Interfaces such as but not limited to SNMP, ICMP, TCP, Telnet, SSH, UDP,FDDI, LDAP, etc. to bring legacy system into integrated
network based SOA Environment. using Web Integration Technologies such as XML, SOAP, WSDL and UDDI Web Service based
data technology solutions
Managed infrastructure teams to configure numerous operating system infrastructure project for various physical and virtual
hosting locations and client server platforms including MS Windows2003, Chrystal Reports Server 2005, SQL Server 2005-2008 and
Share-point Server 2008, MS Windows 2008 R2, MS Active Directory Servers, Oracle Database 11g Severs, Db2 and Progress 10.0
Servers that were based on Unix and Linux operating systems insuring these server were designed and deployed for proper sizing
goading, clustering and DR plans
Database knowledge includes Oracle 11g DBA management and configuration role for the DBA management of DBA of numerous
RBDMS Rational Based Database Management Systems. Skills in Database Modeling, Table Creation, Entity Creation, Data
Attribute Modeling, Master Data Modeling Practices, Database Primary Key and Table Relationship definition/integration, and SQL
Programming and Report Query generation
Experience in supporting the deployment of numerous IT business Governances models that have included organizations to
follow ITIL 3.0-4.0 processes, ISO 27001, CMMi L1-L5, COBIT 4.1 IT Auditing Governance frameworks
EDUCATION/TEACHING /COMPUTER EXPEREINCE
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MBA, Technology Management, University of Phoenix, 12/03
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BS, Electro-Mechanical Robotic Technologies, Siena Heights University,09/90
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Adjunct Professor for Davenport University and ITT Technical Institute for Various Information Technology, Networking, Application
Software Development, Database and Program Management Related Courses
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Expert level skills in MS Office, Word, Excel, Power Point, MS ,Access, MS Project, MS Visio, Mind Manager, etc
EXPERIENCE
Bartech/Delphi/Global Information Technology Learning/Lean Transformations LLC
04/2013 – Present
Sr. Program Manager for QAD, SAP and NON-SAP Application, Infrastructure and Database and Service Partner Transition Projects
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Sr. Program Manager to develop requirements and plan for transition of global service provider for QAD 9.0 Mfg. Pro ERP
applications/sub modules, EDI Interfaces, Batch Management activities, Web Based Portal Applications, Progress Databases and
Supporting Network and Application Infrastructure for 20 plants world-wide for Delphi to a new application, database and Infrastructure
service provider.
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Sr. Program Manager to complete the launch of a Microsoft Outlook Exchange environment serving all 175,000 Delphi employees with MS
FOPE and McAfee DLP Security Applications and supporting infrastructure for 275 Delphi facilities worldwide.
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Consultant to Delphi to deploy technical data ITIL and PMO data collection templates and tools to use with suppliers providing services to
capture critical technical information from Delphi service providers for all company ERP applications, Database, and Network LAN/WAN
infrastructure to Improve Knowledge Management of Help Desk and to support the future transition of QAD 9.0, SAP 3.1 and 4.6 ERP
Environment to SAP ECC 6.0 common platform. Purpose was to improve PMO and Program Manager ITIL processes and procedures ITIL
4.0 Governance..
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Project Manager to work and coordinate with Cap Gemini and Deloitte Consulting to develop Current State and Future State road maps of
all Delphi ERP Environments to convert over 165 World Wide Delphi Manufacturing Plants from existing SAP 3.1/SAP 4.6 and QAD 9.0
Mfg. Pro environments to SAP ECC 6.0 solution with a complete suite of SAP Modules to manage various PTP, OTC,DTS,CTP,GTS,APO,
FTM,SNC,MDM,PI,BO-BW sub-modules and associated business processes. Project including scoping and reuse/cloning of over 100
home grown applications used for MES activities, Mobile Data Exchange, Engineering Database Interfaces, etc that are part of legacy
environment.
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Developed course training material and delivered course content to prepare individuals for passing PMI-PMP certification test for
Global Information Technology Learning and course material and content for Pearson Publishing Six Sigma and Lean Training programs
HCL/Consumers Energy/ Net-Com Learning/Lean Transformations LLC
03/2012 – 02/2013
Sr. Program Manager for SAP and Non Sap Application Portfolio Management
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Sr. Program Manager for Ulta Beauty Retail Stores for launching application upgrades to nearly 600 POS locations and to help
establish a PMO in this organization.
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Sr. Program Manager to Consumers Powers for managing all SAPECC 6.0 core and sub module enhancement pack and business
partner needed application performance upgrades and for all SAP and Non SAP application and network infrastructure enhancements.
Managed software development lifecycles and project artifacts for FICO,FICA,DM, CRM,BI/BO MM HR,SCM,HCM,QM,PM,SD,PPM,WM,
Genesis IVR, CMR, Hyperion and an assortment of over 150 other Non-SAP ERP applications
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Managed team of 50 on site and off shore application developer, application configuration personal for SAP ECC 6.0 and Non SAP
Applications, delivering about 30 enhancements monthly to over 23 different business partners.
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Coordinated major application project deployments and data migration effort for deployment of DM Smart-Grid Technologies
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Use of various program management and SDLC methodologies including coordination of facilitation of JAD events for Agile, Scrum,
Waterfall,, DMAIC, IBM Rational Unified Process, SAP-ASAP, Oracle-AIM, XP Programming, System Engineering, PM BOK, or
organizational hybrids of these methodologies for managing these .
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Developed course training material and delivered course content to prepare individuals for passing PMI-PMP certification test for NetCom Learning
Autodesk Incorporated
11/2011– 03/2012
Sr. Project Manager – BA
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Internal consultant to software development team to define requirements for the development of new Autodesk 360 PDM-PLM
Solution for multi industry use for advanced 3D Cad Model, BOM, Configuration Management and associated Product Data Management
activities
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Developed specifications and requirement documents for java web based PLM 360 application to manage Program, Portfolio and
Project Management activities, Vendor compliance management system activities such as APQP, Quality Management System activities
such as ISO-9001, ISO 14001activities and Supplier Management activities.
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Developed requirements for software development included the application to be CMII complaint for Change Management tools and
processes, Quality reporting and tracking processes such as CAPA, RMG, Warranty Management, Warehouse Management International
Environmental Compliance directives, ROHS, REACH,WEEE and Export Control Regulations such as ITAR, EAR for Intellectual Property
Protection
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Served on team to define requirements of for third party Middleware Software providers such as the IBM Cast Iron and IBM Web-sphere
products to establish an expert team of third party application integrators to generate integration data links between ERP solutions such as
SAP, Oracle, Infor, Microsoft Dynamics, etc with the Autodesk PLM 360 platform.
Kelly Services/Lean Transformation LLC/Bombardier Aerospace/
9/2010– 11/2011
Sr. Project Manager – BA and Process Improvement
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Coach and Mentor to Bombardier staff and their suppliers by performing organizational cross functional workshops for teaching these
organizations how to deploy Advanced Quality Planning supply chain management practices
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Served as Business Analyst to develop the requirements for the development of In House designed .NET PLM application to manage
all of Yazaki worldwide product engineering and component data for their wiring harness systems and connectors.
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Business Process Analyst and Process Consultant for Kelly Services to define, process map and provide innovated manual and
automated solution upgrades and process improvements to launch their Enterprise Wide 2012 Annual Price Increase Process across there
HQ and 2000 Branch Offices that improved their organizational Net Profit Margins by 3%.
Jacobs Technology/Booz Allen Hamilton
05/2006 – 9/2010
Lean Six Sigma Process Improvement and Program Manager
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Worked as a Program Manager with a Technical Architect to design, deploy and implement a $20M DODAF-TOGAF-Zachman
compliant PLM infrastructure and Application Solution that would tied key master product data from 35 legacy applications into SAP
ECC 6.0 Core and sub modules such as PLM, MM,WM,QM,PP,PPM ,BI/BO etc via the management of product data using three different
PLM solutions including Siemens Team Center, SAP PLM , Oracle Agile and Windchill PTC solutions for the US Army.
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Developed the requirements and project artifacts for development of a In House Java Web based PLM solution for the US Army that
was being considered as an alternative to use of COTS PLM applications.
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Served as enterprise MRAP-MATV FOV Configuration and Program Data MDM Manager for Product Data to be used across the legacy
and PLM application deployments
Served as a PM/BA to define the requirements for infrastructure and application development of an In house MES solution for
deployment in US Army Depot manufacturing operations.
Supported the deployment of numerous IT business Governances models that have included DODAF ISO 27001, CMMi L1-L5, ITIL 3.0
and 4.0. COBIT 4.1 Governance frameworks
Program Manager for development of Full Lifecycle ERP system requirements and deployment strategy that included system wide,
requirement specification generation, release for quotation packages, and assessment of SAP-Oracle technical proposals and purchase for
the deployment of SAP ECC 6.0 Core Modules and over 20 sub modules and Oracle 11i based ERP Business Enterprise Solutions with
over 20 core/sub modules for Telecommunications Company in Saudi Arabia.
Enterprise product data and configuration/data management coordination responsibilities include control and management of
various Military data packages, software data packages, contractor DID CDRL data deliverables and contract surveillance compliance for
five (5) major DOD contractors
Responsibilities included the writing and development of Contractual (SOW) Statement of Work Language and CDRL/DID
development to obtain proper 3D Cad Model product data from defense contractors and to ensure all data deliverables and usage was in
compliance with Government and industry.
Development of ETL and Data-mart requirements for BI/BO/BW tool to report various BOM and product data for the US Army
Lean Transformations LLC/Visteon/Daimler Chrysler/IR/HBPO/MMTC/General Motors
04/2003 – 04/2006
Business Process Improvement Consultant and Project Engineer
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ERP WM Consultant to Ingersoll Rand-Bobcat to resolve operational part shortage and internal fabricated parts over/under stock issues
due to a problem implementation of enterprise wide Oracle 11i ERP MM and WM Modules. Improvements included new use of plant floor
hand held POS part tracking and labeling devices in the physical operation as well as establishment of pre-defined In-bound material
receiving windows, warehouse inventory staging practices, new part storage identification methods and reduced inbound product
inspections.
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Deployed SAP ERP Core and Sub modules instances and Infrastructure in (3) HBPO plants in Mexico, Canada and the US for
management of these JIT/JIS manufacturing operations. Project budget of 2M USD
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Develop and Managed Customer Relationships and responsible for creation of Project Artifacts for the SAP deployment including
maintaining and management of program scope, timing plan through daily program follow up and program reviews as well as maintaining
open issues deck through daily program follow up and program reviews as well as maintain program book(s) through pre-production and
post-launch, base line statement of work (SOW) and bill of materials (BOM) and Engineering Change activities.
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Lean Six Sigma Consultant to Daimler Chrysler Warren Truck Assembly plant to perform plant wide manufacturing process optimization
and process/part communization opportunity assessments to find synergies between the 2006-2007 Dodge Ram, Dodge Dakota pick-up
trucks and new 2009 Dodge Ram Light Duty Pick-up truck
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Lean Six Sigma Consultant to various small and medium size businesses to deploy Lean Six Sigma in numerous manufacturing
industries to identify and deploy business process improvement for the Michigan Manufacturing Technology Center
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Project Engineer for General Motors Power Train Division to set up manufacturing and material management processes for the launch of
a highly manually assembled, low volume, turbo charged engine assembly manufacturing line to build Cadillac CTS LS-7 V8 engine and
Corvette LC-3 500 HP turbo charged engines.
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Applied lean six sigma principles at Visteon/ACH Monroe plant for chassis drive shaft manufacturing operations supporting the Ford F150 program.
Owens Corning Automotive
06/2001 – 04/2003
Program Manager
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Program Manager responsible to define project scopes, work estimates, plans and resource allocations for the establishment of new
facilities, business operating systems, manufacturing /logistical support processes and SAP 3.0 ERP infrastructures and instances to
launch new composite product development center in Novi, Michigan.
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Trained employees in Lean Six Sigma principles, practices and productivity improvement tools such as Value Stream Mapping, Visual
Management, Error Proofing, SMED, Standard Operations, One-Piece Flow, Kanban Systems, Total Productive Maintenance, and Lean
Metrics to establish new facility business practices
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Developed various business cases and product design innovations to show automotive OEM the cost effectiveness of various composite
parts manufacturing technologies to replace existing metal product solutions with single part composite product solutions.
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Launch TS-16949,ISO-9001, ISO 14001 and OSHA 18001 Organizational Management Systems
MSX International
07/2000 – 05/2001
Product Development Engineer
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Served as Design Release Engineer “DRE” for Thyssen-Krupp Automotive at Ford Motor Company for the design, 3D Modeling and
Simulation, prototype and production build of a stamped steel front and rear chassis module system.
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Project Coordinator-Program Manager for the deployment of (FPS) Ford Lean Production System deployment efforts that included the
coordination and involvement of over 21 functional support organizations in the Ford Motor Company business enterprise for deployment of
LSS and Supply chain management throughout the Rouge complex
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Project Coordinator for the dissemination of program information and assignment/delegation of tasks to complete what has been
requested and reporting to Director and C Level executives for program status.
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Developed, maintained and managed the program timing plan through daily program follow up and program reviews as well as
maintaining open issues deck through daily program follow up and program reviews as well as maintain program book(s) through preproduction and post-launch, base line statement of work (SOW) and bill of materials (BOM) and Engineering Change activities.
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Responsible to deliver all preproduction prototype build events and coordinate all the APQP, PPAP’s, run at rates, PSO’s activity with
the customer and internal support groups
Other Work History Upon Request