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HTM100HB - Hospitality in the Tourism Industry
Global Opportunities
Written Report
-----------------------------------------------------------NAME: Mary Luu
ID NUMBER: xxx-xxx-xxx
DATE: Oct. 16th, 2012
INSTRUCTOR: Meehan
COURSE NAME: HTM100HB
Hospitality in the Tourism Industry
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Hospitality in the Tourism Industry
GLOBAL OPPORTUNITIES WRITTEN REPORT
WHO ARE THEY? WHEN WERE THEY ESTABLISHED? INFORMATION REGARDING THE FOUNDER
-----------------------------------------------------------WHO - The Hilton hotels and resorts are the most acknowledged and well-known brand in
the industry
- They are represented as the global leader of hospitality
- The Hilton proceeds to stay on top as a result of their advance methods to products,
service and amenities with more than 92 years of business
- Traveling is made easier with their smart layout, state of the art restaurant models,
authentic hospitality and dedication to the global community
-----------------------------------------------------------WHEN > 1919 - Conrad Hilton purchased a hotel located in Cisco, Texas called The Mobley
- He continues to buy Texas hotels for the following years
> 1925- Opened his first hotel which carried the name: Dallas Hilton
- He designed the elevators, laundry chutes, airshafts, and other noncustomer facilities on the west side of the building so that no guest had
their room facing the sun because air conditioners weren’t developed yet
> 1927 - Had his first hotel opened in Waco Texas with air conditioning in public
places and cold running water
-----------------------------------------------------------FOUNDER - Conrad N. Hilton had a vision to function the greatest hotel in Texas as he
unveiled his first Hilton hotel in 1925
- Hilton today stands as one of the most admired and respected brands in the
entire world thanks to his dedication, management and innovation
- He had a famous quote: “To accomplish big things you must first dream big
dreams” – Conrad Hilton
> Ever since the beginning, this was the building brick of the solid
foundation he built for Hilton Worldwide to develop into a famous
global hospitality company
-----------------------------------------------------------WHAT DO THEY DO? WHERE DO THEY DO IT?
-----------------------------------------------------------WHAT THEY DO - They stand as a solid hotel name that continues to invest in increasing
properties all over the world
- There are different branches off of the Hilton including:
> The Hilton Family
> Hilton Worldwide
> Holiday Inn
> Garden Inn
> Double Tree
> Homewood Suites
> Hilton Hanoi Opera
> Hilton House Hotel,
> Hampton Inn
> Eforea
-----------------------------------------------------------WHERE - Hilton is the most recognized hotel name all over the world
- With over 540 establishments of the Hilton hotels and resorts (in 78 countries on
6 continents), each and every one is ready to perform with the best level of
service and customer care
> AFRICA
> ASIA - China, Japan, South & Southeast Asia
> AUSTRALASIA
> CANADA
> EASTERN EUROPE - Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania,
Russia, Turkey
> EUROPE - Austria, Benelux, France, Germany Ireland, Italy, London, Paris, Scotland,
Spain & Portugal, United Kingdom
> LATIN AMERICA & CARIBBEAN - Caribbean, Central America, Mexico, South America
> MEDITERRANEAN - Western Mediterranean, Eastern Mediterranean
> MIDDLE EAST - Egypt, Saudi Arabia, United Arab Emirates & Dubai
> SCANDIVANIA
> UNITED STATES - Atlanta, Boston, Chicago, Dallas, Hawaii, Houston, Los Angeles,
Miami & Ft. Lauderdale, Minneapolis, & St. Paul, New Orleans, New
York, Orange Country & Long Beach, Orlando, Philadelphia, Phoenix,
San Diego, San Francisco, Seattle, Tampa & St. Petersburg,
Washington D.C
> WESTERN
-----------------------------------------------------------WHY DO I THINK THAT THEY DO IT WELL?
-----------------------------------------------------------MY REASONS - An important factor that comes into play with their business strategy is our
culture
> By incorporating it within their industry, they are able to deliver
unforgettable memories and experiences
- By doing so, the Hilton consists of a family of highly talented and well
educated team members
> Every member has the knowledge and skills to perform their
positions in the industry efficiently
-----------------------------------------------------------WHAT EXCITES ME ABOUT WORKING FOR THIS COMPANY IN THE FUTURE?
----------------------------------------------------------EXCITES ME - I want to gain knowledge for the Hilton’s cultures, learn to adapt and
embrace their values, and also just become more customer and goal
oriented
- Since they are one of the top most known name in the hotel industry,
> I want to learn how they got there?
> What makes them different from other hotel chains?
> How they are able to keep developing their hotels all over the
world?
> And what it’s actually like being part of the team (inside action)
than oppose to just a guest
- If I do get to experience working with the Hilton, I want to see if this
company is good for me
> If it is, then I’ll learn to work harder to achieve a higher position
and work ethic
> If not, then I’ll just have to start from the beginning again
BUT
that’s better than pushing forward with something you don’t have
complete motivation and passion for
-----------------------------------------------------------WHY DO I WANT TO BE PART OF THEIR ORGANIZATION?
-----------------------------------------------------------WHY - Hilton is well known for their belief in how the power of travel can bring people
together and further the connections between nations
> To do so, they commit and encourage their employees to contribute to the
towns and cities in which they work and live in
- I would love to work within an organization that contributes back to the community
and I would also want to study the different cultures, talent, workplace, and market
proposals
- I’m also looking forward to meeting the types of people who work within this
company
- I also researched and discovered that certain positions in this career can allow me
travel from one place in the world to another
> I love to travel so I’m quite excited for that part!
- Another bonus to that is that I get to establish a network with people who are
incredibly talented who can help me with my career growth
- I can also be able to potentially meet a wide variety of famous people as well!
- Another discovery I made in my research had said that Hilton managers are easily
reachable and also willing to help in comparison with other companies
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DESCRIBE THE ENTRY LEVEL POSITION THAT YOU WOULD SEEK WITH THE COMPANY IMMEDIATELY
FOLLOWING GRADUATION. OUTLINE THE SKILLS THAT YOU POSSESS THAT WOULD BENEFIT YOU IN THIS
POSITION.
-----------------------------------------------------------ENTRY LEVEL - Actually, upon graduation I would actually like to further my studies on
the Hilton company. Summing down my research, I listed 2 options:
a) Graduate Management Development Program
- I believe this is the backup option I want to choose because I would love to get an
opportunity to experience the different job roles within a hotel facility
> operations
> business development
> human resources > finance
- There will also be opportunities given as to if I would want to complete a business
driven project, or if I would want to specialize in a specific area
> front office
> food & beverage
> sales or events
- This program gives an entry level management salary
- If you complete the program with good results, you will be able to land job placement
opportunities at any participating hotels
b) Elevator is Hilton’s award winning, fast track development program
- I would count this as my first option because out of all the positions within a hotel, I
would most likely strive to become a hotel manager
> Since this is a fast track development program, hopefully it will be able to
help me land that position quicker
- The purpose of this program is to help you get into the general manager or hotel
manager position
- This program last about 5-8 years
> Within this time, it consist of two international 9-month hotel placements
> While at the placements, you have to work in four areas of the hotel:
> Operations
> Business Development
> Human Resources
> Finance
-----------------------------------------------------------MY SKILLS - Skills that I possess that will help benefit this position includes:
> I’m capable of working on my own and also within a team
> I’m a hard worker and since this will be my first encounter of any
hotel working experience, I can be molded into the employee my
boss will want me to be since I don’t have any experiences
> I’m patient and also a keen observer and listener
> If assigned to be leader of a task, I’ll make sure everything is
organized and divided up right
> If given a difficult situation, I will attempt to problem solve on my
own first
> I’m a very friendly and social person so I can easily and mannerly
interact with guests
> I’m very mature for my age as to I know how and when to act
during specific situations
> I have great time management so I will always complete the tasks
right away
> I’m a very positive person, and I know I’ll be able to represent Hilton
with the most respect
-----------------------------------------------------------AFTER 3 YEARS OF WORKING FOR THAT ORGANIZATION, WHERE DO YOU SEE YOURSELF ADVANCING TO
IN THAT COMPANY?
-----------------------------------------------------------ADVANCING TO - If I’m able to experience the Elevator’s fast track development program;
in 3 years’ time, I would see myself still being part of the program
- Although at the end of the program, I would see myself advancing to the
hotel manager position because that’s one of the end options you get to
pick once you’ve finished the program
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