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IPA İstanbul
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IPA İstanbul
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IPA İstanbul
Organisational Structure
Worldwide Network
Our Main Clients
Key Figures
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IPA İstanbul
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IPA ?Istanbul
stanbul
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Organisation Structure
% 100
AXA Assistance SA
% 100
% 100
AXA Assistance
Inter Partner Assistance
Branch offices:
Dependent
Establishments
• Amsterdam (Holland)
• London (England)
• Athenes (Greece)
• Munich (Germany)
• Genova (Swiss)
• Paris (France)
• Lisbon (Portugal)
• Rome (Italy)
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IPA İstanbul
Products
Europen Community
Eastern Europe
France
Spain
Portugal
United Kingdom
Belgium
Netherlands
Italy
Greece
Germany
Austria
Poland
Czech Republic
Turkey
Switzerland
Morocco
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Organisation European Community / Eastern Europe
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Americas
USA
Canada
Mexico
Costa Rica
Colombia
Venezuela
Brazil
Chile
Argentina
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Organisation Americas
IPA İstanbul
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Asia / Pacific
Japan
Taiwan
Hong Kong
Thailand
Malaysia
Singapore
Indonesia
Australia
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Organisation APA
IPA İstanbul
Products
IPA İstanbul
International Presentation
Andorra
Argentina
Australia
Austria
Belarus
Belgium
Bolivia
Brazil
Bulgaria
Cameroon
Canada
Chile
Colombia
Congo
Costa Rica
Cyprus
Czech Republic
Denmark
EAU
Ecuador
Estonia
Finland
France
Gabon
Germany
Greece
Guatemala
Guinea
Hong-Kong
Hungary
Iceland
India
Indonesia
Iran
Israel
Italy
Ivory Coast
Japan
Kazakhstan
Kenya
Latvia
Lebanon
Lettonia
Luxemburg
Products
Malaysia
Mauritania
Mauritius
Mexico
Niger
Oman
Paraguay
Philippines
Poland
Portugal
Qatar
Worldwide Presentation
73 Countries Where We Market Our Products
Romania
Russia
Saudi Arabia
Senegal
Singapore
Slovakia
Spain
Sweden
Switzerland
Taïwan
Thaïland
Tunisia
Turkey
UK
Ukraine
Uruguay
USA
Venezuela
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Renault
Volkswagen
La Poste
Metlife
TUI
HSBC
AXA
Diners
Peugeot
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Our Main Clients
IPA İstanbul
Sumitomo
Alcatel
NHS
MACSF
American Express
General Motors
Home Service
Europay Mastercard
UNICA
Products
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IPA ?Istanbul
stanbul
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Our Clients
Insurance Companies
Automotive Producers
Banks
Travel Agencies and Tour Operators
Telephone Operators
Industrial and Service Foundations
Pharmaceutical Sector
Product and Service Distribution Companies
Water, Electric and Gas Distribution Companies
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IPA İstanbul
Uluslararas?Prezentasyon
International
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IPA ?Istanbul
stanbul
Products
Ürünlerimiz
Products
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Our Competitors and Us
2006
According to Sales
Volume
According
to
Profitability
According to Return on
Equity
Axa Assistance
17%
3,80%
16,00%
Mondial Assistance
16%
3,70%
15,80%
Europ Assistance
11%
-0,10%
-4,20%
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IPA İstanbul
Products
Uluslararas?Prezentasyon
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IPA ?Istanbul
stanbul
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Key Figures
CONSOLIDATED REVENUES
(million EURO)
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IPA İstanbul
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IPA ?Istanbul
stanbul
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International Presentation
Key Figures
CONSOLIDATED REVENUES DISTRIBUTION
In 2005 Geographical Region Terms
France %28
USA, England, Canada %25
Central Europe %17
Iberia
S. America %16
Mediterranean Region %11
Asia, Pasific %3
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IPA İstanbul
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Uluslararas?Prezentasyon
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IPA ?Istanbul
stanbul
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Key Figures
NUMBER OF CASES TREATED
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IPA ?Istanbul
stanbul
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Key Figures
LABOR FORCE
KEY FIGURES
(As at 31 December
2005)
2005
3.639
Consolidated Revenues
(full-time)
621 M EURO
Consolidated Operational Profit
42,5 M EURO
Consolidated Net Profit
17,3 M EURO
International Presentation
IPA İstanbul
Products
Introduction
Organization Structure
Key Figures
Quality Service: ISO 9001
Why Inter Partner Assistance?
Our Main Clients
IPA Istanbul
International Presentation
IPA İstanbul
Products
PROGRESS OF IPA İSTANBUL
• 1989 – Establishment of IPA (Ex Alarm Assistance)
• 1993 – First Medical Assistance in Turkey (Başak Hayat ve Halk Yaşam Sigorta)
• Merger of GESA (UAP) – Ex Alarm Assistance
• 1995 – First Road Side Assistance in Turkey (Başak ve Güneş Sigorta)
• 1997 – Joining to AXA Group (Merger og UAP – AXA)
• 2002 – Startup of first Medical TPA (MATIS) project in Assistance sector
• In 12 June 2002 became the first Assistance company to receive quality certificate
• IPA managed to become the leading company in the assistance market in 2004.
IPA İstanbul
Introduction
International Presentation
IPA İstanbul
Products
 163 Employees
 24 hours, 365 days service
 Direct service in Turkey & Northern Cyprus
 ALCATEL 4400 Telecommunication System
 ISDN PRI Telephone Lines
 Voice Recording System to handle the complaints
 Computer supported Road-Map Systems
 Wide Network of Service Providers being updated frequently
 More than 32.000 organization under an agreement all around Turkey
IPA İstanbul
Key Figures
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IPA İstanbul
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stanbul
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IPA İstanbul
Service of Quality: ISO 9001
ISO 9001-2000 since 12 July 2002
The first and the only assistance company in
Turkey with a Quality Certificate...
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IPA İstanbul
Service of Quality: ISO 9001
ISO 9001 QUALITY STANDARTS
Within the ISO 9001-2000 context, a Quality Management Department
has been created in 2001 in IPA Istanbul office. That department shall
control and make reportings concerning the quality standarts requested
by our clients and the requests of Policy Holders.
 Telephone surveys
 Mystery Shopping
 Internal Surveys
 Operation Meetings
 Management Review Meetings
 Customer Satisfaction Surveys
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IPA İstanbul
WHY INTER PARTNER ASSISTANCE ?
 Pioneer and Reformist
 Special Products for Different Sectors
 Quality Service : ISO 9001
 Trustworthy and Prestigeous
 Widespread of Network Around the World
IPA İstanbul
Why Inter Partner Assistance?
Products
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IPA İstanbul
Our References / Local
Non Life
IPA İstanbul
Products
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IPA İstanbul
Our References / Local
Life
IPA İstanbul
Products
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IPA İstanbul
Our References / Local
Banks
IPA İstanbul
Products
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IPA İstanbul
Our References / Local
Road-side Assistance
IPA İstanbul
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IPA İstanbul
Our References / Local
Others
IPA İstanbul
Products
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IPA İstanbul
Our References / International
IPA İstanbul
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IPA İstanbul
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IPA İstanbul
Technology
Technological
Infrastructture
MS Windows 2000 Server,
Windows 2000/XP
Professional
Intranet
Alcatel A4400 Telephone Operator
and ISDN lines
Recording System
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IPA İstanbul
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stanbul
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IPA İstanbul
Techology
Computer Telephone
Connection
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IPA İstanbul
Home Assistance
Road-side Assistance
Travel Assistance
Medical Assistance
TPA Services
Lifestyle Assistance
IPA Card
Other Services
Our Products
Products
IPA İstanbul
International Presentation
Main Services
 Plumber Services
 Electrician Services
 Glazier Servics
 Locksmith Services
 Protection Services
 PC Support Services
 Direct Reparation
Our Products
Home/Office Assistance
Products
International Presentation
IPA İstanbul
Main Services
 Towing/Crane
 Professional Driver Services
 Return of the Vehicle
 Protection of the Vehicle
 Rent a Car Services
 Vehicle Info Line
Our Products
Road-side Assistance
Products
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IPA İstanbul
Main Services
 In-patient/Out-patient Medical Treatment
 Emergency Medication
 Repatriation After Treatment
 Return of Luggage
 Loss of Luggage
 Administrative Assistance
 Legal Assistance
 Concierge Services
Our Products
Travel Assistance
Products
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IPA İstanbul
Main Services
 Medical Information (7/24)
 Road / Air Ambulance Services
 Second Opinion
 PPO – within Turkey
 PPO – Abroad
Our Products
Medical Assistance
Products
International Presentation
IPA İstanbul
MATIS
 PPO Services (within Turkey & worldwide)
 Software Support
 Pre-authorization Services
 Evaluation & Research of Health Expenditures
 Second Opinion
 Reinsurance Support
 Triage and Medical Information
 Reporting
Our Products
TPA Services
Products
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IPA İstanbul
Main Services
 Concierge Services
 Info Line for Cultural Activities
 Delivery Services
 Administrative Services
 Legal Assistance
Our Products
Lifestyle Assistance
Products
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IPA İstanbul
Various Products
 Legal Protection
 Loss Notification Services
 Customer Complaints
 Customer Questionnaires
 Call Center Services
Our Products
Other Services
Products
IPA İstanbul
International Presentation
Main Services
 Medical Assistance
 Travel Assistance
 Home Assistance
 Road-side Assistance
 Lifestyle Assistance
 Concierge Services
 Delivery Services
 Administrative Services
 Information Services
Our Products
Inter Partner Assistance Card
Products
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IPA İstanbul
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IPA İstanbul
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THANK YOU