EMPLOYABILITY &
MARKETABLE SKILLS:
A Partnership with ISDs
Summit on College and Career
Readiness
February 23, 2015
Lorenna Trevino and Juan Carlos Aguirre
Agenda
1.
2.
3.
Background and Research
Objective
Employability Skills
a.
b.
4.
Customer Service
a.
b.
5.
Outline
Certificate of Completion
Process
a.
b.
8.
Outline
Certificate of Completion
Leadership Skills
a.
b.
7.
Outline
Certificate of Completion
Frontline Supervisor
a.
b.
6.
Outline
Certificate of Completion
MOU
Forms
New Courses in the Making
Background and Research
1.
2.
Workforce Solutions contracted with TIP Strategies to
conduct an Industry Cluster Analysis and a Business
Intelligence Survey (505 respondents)
Reasons new applicants failed to meet requirements for
employment:
a.
b.
c.
d.
e.
3.
43%: failure to appear for work
31%: failure to pass criminal background test
28%: lack of basic skills (reading, math)
21%: lack of specific technical skills
20%: failure to pass drug screening
Critical challenges companies face with their existing
workforce:
a.
b.
c.
d.
e.
f.
39%: poor communication skills
36%: lack of career mindset/work ethic
32%: poor customer service skills
24%: poor critical thinking skills
19%: poor basic skills (reading, writing, math)
11%: limited English proficiency
Objective
1. Empower students with knowledge, skills,
and credentials to become employable, get a
job, and keep it
2. Issue an STC Certificate of Completion to
take to employers when applying for a job
3. Transcript STC Continuing Education credit
(CEU)
4. How
a. Finding suitable HS courses aligned to STC
courses (like dual enrollment)
b. Meeting TEKS and WECM requirements
c. SMART teaching and learning
d. Passion, commitment, empathy
Employability Skills
Course Outline (80 hrs)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Customer Service
Phone Etiquette
Time Management and Organizational Skills
Stress Management
English Communication Skills
Spanish Communication Skills
Resume Writing
Interviewing Skills
Effective Team Players
Work Ethics, Responsibilities and Fraud Prevention
Taking Ownership and Optimizing Productivity
Problem Solving and Conflict Resolution
Presentation Skills
Goal Setting
Performance Evaluations
Active Listening
Critical Thinking, Judgment, and Decision Making
Computer and Office Technology Skills
Workplace Mathematics
Financial Literacy
Employability Skills
Certificate
Customer Service
Course Outline (24 hrs)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Defining Customer Service
Characteristics of excellent Customer Service
Communication Skills
Phone Etiquette
Handling Challenging Customers
Organizational Skills
Interpersonal Skills
How to be a Team Player
Time Management
Stress Management
Cash Handling
Basic Concepts in Computer Applications
Customer Service
Certificate
Frontline Supervisor
Course Outline (24 hrs)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Transitioning into Supervision
The Hiring Process
Disciplining Constructively
Terminating Employees
Performance Appraisal Process
Promoting Employees
Team Building Techniques
Goal Setting
Your role as Trainer and Teacher
Coaching for Success
Motivating your Employees
Monitoring to Prevent Unpleasant Surprises
Know What and When to Delegate
Frontline Supervisor
Certificate
Leadership Skills
Course Outline (30 hrs)
1.
2.
3.
4.
5.
6.
7.
8.
Intro to Supervision
Leadership
HR Laws
Communication
Evaluations
Goal Setting
Conflict Resolution
Understanding the Budget Process
Leadership Skills
Certificate
Process
Memorandum of Understanding
Course Information Form
Course Information Form
Term:
Schedule Form SSASECT
Subject:
P
O
F
T
Course Reference Number:
Course Number:
1
0
1
3
Credit/CEU Awarded:
8
0
0
Billing Hours:
0
0
0
0
0
0
Section:
Campus
CE
Contact Hours:
8
Status: (Open, Closed, Cancelled)
O
Reason for Status Change:
Session(Day/Evening/Weekend):
D
Beginning Date:
End Date:
# of Weeks:
Enrollment Data Form SSASECT
Enroll #-Maximum:
Census Date:
Meeting Time Form SSASECT
Meeting Days (M,T,W,R,F,S):
Start - End (Military Time):
Building:
Room:
.
Hours per Week
Note: Percent of Workload needs to be indicated
Instructor Form SSASECT:
Trainer ID:
Trainer Name:
Workload:
%
Trainer ID:
Trainer Name:
Workload:
%
Section Syllabus Form SSASYLB
EMPLOYABILITY SKILLS
Section Title:
Schedule Detail Form SSADETL:
State or Local Course:
Bill or Flat Fee:
STATE
Amount/Billing Hour or
Flat Amount:
BILL
C OOP s e c tio n (No te : Gra nt
s po ns o re d Indic a te : Em plo ye r
na m e , HR Dire c to r, P ho ne # )
Sect ion Funded By & Account #:
Date Requested:
Requested by:
FO R O FFIC E USE O NLY: DO NO T W RITE BELO W THIS LINE
Course Reference Number:
Dat e Ent ered:
Dat e Linkage Request ed:
Dat e Linkage Verified:
Ent ered by:
Request ed by:
Verified by:
Dat e Submit t ed t o Adm.:
Received by:
Dat ed Submit t ed t o PT S:
Received by:
Dat e Submit t ed for Filing:
Filed by:
0
.
0
0
Registration Form
STC Class Roster
Grade Sheet
Teacher Observation Form
Student Satisfaction Survey
South Texas College
Student Satisfaction Survey
Continuing Education
Teacher
Course Name
Course Number
Employability S kills
POFT 1013
Date
Time (from-to)
Location
Please fill in the oval that best shows how satisfied you are with the
following items. (If an item does not apply to you, mark "N.A." )
Make recommendations for improvement (on the lines provided) for any
"Dissatisfied" or "Very Dissatisfied" scores
TEACHER EVALUATION
Section Number
Shade ovals like this:
Very
Satisfied
Very
Satisfied
Dissatisfied
M uy
Satisfecho
Dissatisfied
N.A .
M uy
Satisfecho
Insatisfecho
Insatisfecho
Satisfied
Dissatisfied
Dissatisfied
A. How well the teacher explained the material
(La manera en que el maestro explico el material)
B. The teacher's knowledge of the subject
(El conocimiento que el maestro tiene del curso)
C. How well the teacher answered your questions
(La manera en que el maestro contesto sus preguntas)
Very
QUALITY OF CUSTOMER SERVICE AND INSTRUCTION
Satisfied
Very
M uy
Satisfecho
M uy
Satisfecho
Insatisfecho
Insatisfecho
D. The assistance you received from customer service personnel and coordinator
(La ayuda que recibio cuando se registro y del coordinador)
E. How well the course objectives, as stated in the introduction, were covered
(La manera en que el maestro cubrio los objetivos del curso)
F. How helpful handouts and exercises were in supplementing the material
(Lo util que fueron los ejercicios y el material de instruction)
G. How easy the material was to comprehend
(Lo facil que fue de entender el material del curso)
H. The skills you gained or improved as a result of this course
(Las habilidades que adquirio como resultado del curso)
I. The knowledge you gained by taking this course
(Los conocimientos que adquirio como resultado del curso)
OVERALL RATING
Recommendations and/or Comments (Recomendaciones y/o comentarios) :
List other courses you would like to take (Otros cursos que le gustaria tomar) :
Do no t write in this bo x.
S t a t e m e nt o f E qua l O ppo rt unit y: No perso n shall be excluded fro m participatio n in, denied
Do no t write in this bo x.
the o r be subject to benefits o f, discriminatio n under any pro gram o r activity spo nso red o r co nducted
6315522688
by So uth Texas Co mmunity Co llege o n the basis o f race, co lo r, natio nal o rigin, religio n, sex, age, veteran
status, o r disability.
N.A .
New Courses in the Making
1. Business Skills (50 hrs): Start and
build a career in the Business Service
sectors (retail and wholesale shops,
restaurants, offices, hotels)
2. Call Center Skills (40 hrs): Start and
build a career in the Call Center
industry
3. College Success Skills (40 hrs):
Succeed in college through Academic
Success Skills