A BROAD VIEW ON
EDUCATIONAL QUALITY
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EXERCISE
PRE-TASK 2:
Read carefully next statements and give a score
as you feel the current situation at your school,
institution or organization is.
Yes =
No =
Indeed, it is normal practice. We do so.
Never heard about it. Impossible, not with us! I
would like, but unfortunately...
These statements are put on posters, hanging on
the wall of the meeting room.
Stick the flag of your region / country in the Yesor No-column
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GENERAL SITUATION IN
EUROPE
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The development of quality assurance systems
is an important lever for achieving improved
educational quality and efficiency.
Consequently, the quality of education is
increasingly being evaluated across Europe.
The focus of this evaluation may be the
education system as a whole, or it may be
individual schools or teachers.
Moreover, European countries have adopted
different and contrasting policies related to
school accountability based on student
performance.
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MOST EUROPEAN COUNTRIES EVALUATE SCHOOL AND
INDIVIDUAL TEACHERS
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A MINORITY OF EUROPEAN COUNTRIES PUBLISH SCHOOL
RESULTS IN NATIONAL TESTS
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MORE AND MORE EUROPEAN COUNTRIES ROUTINELY PUBLISH
THE RESULTS OF EXTERNAL SCHOOL EVALUATION
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CONTINUING PROFESSIONAL DEVELOPMENT IS A PROFESSIONAL
DUTY FOR TEACHERS IN THE MAJORITY OF EUROPEAN COUNTRIES
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DEFINITIONS
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What is quality?
How to define quality?
How define educational quality?
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“All characteristics of an entity that bear
on its ability to satisfy stated and implied
needs”.
ISO 8402
“The adequate realisation by the involved
persons of their shared expectations”.
Van Petegem and Vanhoof (University Antwerpen, Flanders Belgium)
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”School works with quality when,
according to the established requirements,
it adapts itself continuously to the
educational needs of stakeholders and
society”.
Catalan Ministry of Education
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''Quality of education is the ability to
accomplish, carefully selected targets,
aimed at desirable yields of the educational
process, meeting the needs of the
organization and meeting the expectations
of different actors .''
Hendriks and Wognum, Q5 Kwaliteitszorg Voortgezet Onderwijs
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Quality Control
Quality Assurance /
Enhancement
Quality Development
Learning Organization
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QUALITY CONTROL
• Reactive.
• Problems have already occurred and defects
allowed into the product.
• It’s about finding and fixing those problems.
• You work with a number of inspectors
checking the quality of the produced material.
• Can you find all the problems that your
production system allowed into the product?
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QUALITY ASSURANCE /
ENHANCEMENT
• Proactive.
• Try to foresee what problems there may
occur or what may cause problems.
• Try to prevent the problems.
• You work with manuals and procedures
that have a preventive focus.
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QUALITY DEVELOPMENT
• Proactive on an emancipatory way.
• Motivate and strengthen your collaborators
• Give them responsibility on the (educational)
processes.
• Working with people isn’t the same as working
with machines or computers.
• Results aren’t fully predictable; The Human
Factor.
• Quality development is a continuous process
of gradual but constant improvement focussed
on the development of the organization
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towards a learning organization.
LEARING ORGANIZATIONS
• A learning organization is the term given to a
company that facilitates the learning of its
members and continuously transforms itself.
•A learning organization has five main features:
1.
2.
3.
4.
5.
Systems thinking
Personal mastery
Mental models
Shared vision
Team learning
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EVALUATION OF QUALITY
The key sources of evidence will come
from:
1. what we actually observe,
2. from data of various sorts,
3. and from the views of people who are
closely involved with the school, such as
students, parents, partner agencies and
staff.
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PEOPLE’S
VIEWS
EVALUATION
OF QUALITY
QUANTITATIVE
DATA
DIRECT
OBSERVATION
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3
COMPETENCES
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THE FREE DICTIONARY.COM
The state or quality of being adequately or
well qualified.
A specific range of skill, knowledge, or ability.
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BUSSINESS DICTIONARY
A cluster of related abilities, commitments,
knowledge, and skills that enable a person (or
an organization) to act effectively in a job or
situation.
Because each level of responsibility has its
own requirements, competence can occur in
any period of a person's life or at any stage of
his or her career.
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QUALITY PROCEDURE MANUAL
The capacity to apply (theoretical and
practical) knowledge, skills and attitudes that
are described in the learning outcomes of an
educational programme in a concrete
situation, at the end of an educational
process.
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VOLVO CARS
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RESULT - VOLVO CARS
STANDARDS
PROCESSES
METHODS
FACILITIES
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4 IMPACT OF
ORGANIZATIONAL CULTURE
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ORGANIZATIONAL CULTURE
•Organizational culture refers to the taken for granted
values, underlying assumptions, expectations, collective
memories, and definitions present in an organization.
•It reflects the prevailing ideology that people carry
inside their heads.
•It conveys a sense of identity to employees, provides
unwritten rules and, often, unspoken guidelines for how
to get along in the organization, and enhances the
stability of the social system that they experience.
(Cameron and Quinn, 1999).
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Competing values
Innovation
Collective
orientation
Selfdetermination
Human
System
control
Individual
specialization
Tradition
prof. dr. Dries Berings, HUB Brussel
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Traditional school
Innovation
Collective
Human
System
Individual
Tradition
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Team school
Innovation
Collective
Human
System
Individual
Tradition
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Q-development school
Innovation
Collective
Human
System
Individual
Tradition
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Innovation
Collective
Human
Traditional school
Q-development school
System
Individual
Tradition
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THE GENERAL APPROACH
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THE FIVE QUALITY QUESTIONS





Are we doing the right thing? (What)
Are we doing things the right way? (How)
How do we know this?
What do others think about this?
What do we do with all this knowledge?
Movie The right thing?
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THE APPROACH




Cyclic: recurring, continuously
Systematic: use a system
Goal oriented: work towards set goals
Integral: everbody participates, on ever
aspect
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SUMMARY
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Working on educational quality
Shouldn’t be
 Boring
 Just paper work
 Additional work
 A purely legal obligation
Could be
 Challenging
 Exciting
 Meeting people
 Discovering new ideas
Working on educational quality is being on the move!
Working on educational quality is making a journey!
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MOVIE ON THE MOVE
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