TABLE OF CONTENTS LIST OF TABLES ...............................................................................................................2 ABSTRACT ..........................................................................................................................3 CHAPTER 1 .........................................................................................................................4 Introduction ................................................................................................................ 4 Objectives ..................................................................................................................5 Scope of the Study .....................................................................................................6 Limitations of the study .............................................................................................6 CHAPTER 2 .........................................................................................................................7 Company Profile ........................................................................................................7 CHAPTER 3 .........................................................................................................................21 Data analysis & Interpretation ...................................................................................21 CHAPTER 4 .........................................................................................................................35 Findings......................................................................................................................35 Suggestions ................................................................................................................36 Conclusion .................................................................................................................37 Bibliography .........................................................................................................................38 Annexure...............................................................................................................................39 Questionnaire ....................................................................................................................39 1 LIST OF TABLES TABLE TITLE NO PAGE NO 1 Respondent by Age wise Distribution 2 Respondent by Educational Qualification 3 Respondent on the basis of Income 4 Respondent on the basis of Experience 5 Respondent by Department wise Distribution 6 Respondents on the basis of usefulness of training program 7 Respondents opinion about correcting mistakes 8 Respondents opinion about Topic coverage in training program 9 Respondents opinion about Method of Presentation 10 Respondents opinion about Training Goals 11 Respondents opinion about Trainers ability to communicate 12 Respondents opinion about Training Aids 13 Respondents opinion about Practical Exercises 14 Respondents opinion about Training Material 2 ABSTRACT Training programs are necessary in any organization for improving the quality of work of the employees at all levels particularly in this present world of rapidly changing technology, changing values and environment. Every organization needs to have well trained and experience people to raise the skill levels and increase the versatility and adaptability of employees. The employees recruited in an organization to perform a specific task. That task differs for each employee. For a new comer, it is not necessary that hew should know the job. For, that he is provided training in the organization. Training is a process by which the employees are trained about the job theoretically as well as practically. So, that he can perform the job efficiently and effectively. All the employees in an organization are given training for a specific period. This survey will let us know the effectiveness of training in TIDC INDIA. This survey will also determine in what way the employees are trained and how they implement their skills in their job. 3 CHAPTER 1 1.1 INTRODUCTION Every organization needs to have well trained and experienced people to perform the activities that have to be done. If the current or potential job occupant can meet this requirement, training is not important. But when this is not the case, it is necessary to raise the level and increase the versatility and adaptability of employees. Training is the corner stone of sound management for it makes employees more effective and productive. It is actively and intimately connected with all the personnel or managerial activities. It is an integral part of the whole management program, with all its many activities functionally interrelated. It is practical and vital necessary because, apart from other advantages it enables employees to develop and rise with in the organization and increase their “market value” earning power and job security. It enables management to resolve source of friction arising from parochialism. It molds employees attitude and helps them to achieve the better cooperation with the company and greater loyalty to it. The management is benefited in the sense that higher standards of quality are achieved, a satisfactory organizational structure is built up. Training heightens the morale of employees, it reduces the rate of turnover. Further, trained employees make a better and economical use of materials and equipments, therefore wastage and spoilage are lessened. 4 1.2 OBJECTIVES OF THE STUDY PRIMARY OBJECTIVES To study the effectiveness of training program in RANE Ltd To suggest techniques to improve the training program in the organization. SECONDARY OBJECTIVES To examine the usefulness and relevance of the training program. To find out the satisfaction level of the respondents against trainer and training environment. PRIMARY DATA The Primary data used for this project was collected using structured questionnaire. SECONDARY DATA Secondary data refers to the information already collected and available for reference from sources such as Library, websites, journal books etc. Secondary data about the company profile and other details were collected from the company websites and through personal discussion with the Company Human Resource manager. 5 1.3 SIGNIFICANCE OF STUDY Training is practical and vital necessity because it enables employees to develop and site with in the organization and increase their market Value earning power and job security. Training moreover highlights the morale of employees for it helps in reducing dissatisfaction, complaints, grievances and absenteeism reduces the rate of turnover. Training helps to increase the quality awareness, productivity, maintenance, environment maintenance and reducing industrial accidents. 1.4 SCOPE OF THE STUDY The study helps to know the effectiveness of training to the employees of RANE MADRAS LTD. The study extended to how much does the training has an effect towards the performance of employees in their job. The study makes to improve their present industrial scenario to fight with the competitive environment. To understand the economic, technical and institutional forces in order to solve business competitive forces. 1.5 LIMITATIONS OF THE STUDY The result of the study is only applicable for TIDC INDIA. The study depends on the basis of the opinion of 100 respondents only. The study covered the period of 3 months only. The training program is not conducted as per planned schedule due to various factors. 6 CHAPTER 2 COMPANY PROFILE Rane has been an integral part of the Indian Automotive Industry since 1929. Seeking world-class technology, and adapting it perfectly to Indian conditions, RANE has been a key support system in the growth of the automotive industry. Today, the Rane group, under the leadership of Mr. L. Ganesh, Chairman, has in its fold manpower strength of 4500 people, and a sales turnover in excess of Rs.600 crores. The company enjoys total confidence of all the automotive manufacturers and users in India. This reputation has been built up, as a result of anticipating needs, and manufacturing products of international quality and reliability. The group has access to world-class technology through strong alliances - TRW Inc., USA, Nastech Ltd, Japan, TMD, UK, Unisia JKC, Japan etc. Rane in the area of “Quality & Technology” has to its credit four companies. Certified to ISO9000, three companies certified to QS9000. It offers global Products through Joint Ventures and has launched TQM as a major initiative. Rane’s major customers in India are – Ashok Leyland, Hyundai, Fiat, Maruti Udyog Ltd., Hindustan Motors, M&M, Hero Honda, TELCO, Eicher, TAFE, TVS Suzuki, Escorts, Indian Railways etc. To talk about Rane’s international presence, its products reach over a hundred customers across the globe in 19 countries: Australia, Dubai, Italy, Japan, Singapore, USA, and UK, South Korea. Rane's prestigious customers include , 7 - AGCO Limited - Deutz AG - Hino Motors Rane Madras Limited (RML) Incorporated in the year 1936, the company manufactures Steering Gear assemblies, Steering linkages, suspension joints and control arms. RML has three Units located at Chennai, Mysore and Pondicherry, with total manpower strength of 1212 employees. It is an ISO9000 certified company. Rane Engine Valves Limited (REVL) REVL started manufacturing IC Engine valves in 1959 in collaboration with Farnborough Engg.,Co. UK, .Today it has 4 units - located at Alandur (Chennai), Medchal (AP), Ponneri, Aziz Nagar (Hyderabad) with a total manpower strength of 1462 employees. REVL is the leading manufacturer of valve train components in India and is one of the earliest exporters of auto components. Its other products are non-valve train components – viz. valve guides, tappets and camshafts, Crankshafts for Air conditioners & clutch Boosters. All its plants are QS9000 certified. Rane Brake Linings Limited (RBL) Incorporated in the year 1964. Honoured with DEMING prize, Rane Brake Linings is today a leader in Friction Materials in India. The Company has three Units situated in Chennai, Hyderabad & Pondicherry with an employee strength of 828.The company manufactures Friction materials - Brake Lining, Clutch facings, Disc Pads & Railway Brake Blocks which has applications in HCV, LCV, Cars, Tractors, Trains, Earthmovers and Two Wheelers. The 8 group has access to world class Technology through strong alliances – Nisshinbo Ind., Japan & TMD, U.K. RBL is an ISO9000 certified company. Rane TRW Steering Systems Limited ( RTSSL ) Incorporated in the year 1987, RTSSL with a total manpower strength of 637 employees has one unit situated in Viralimalai (Trichy) producing Power Steering Gears, and two in Guduvancherry producing Power steering gears for passenger vehicles and Hydraulic vane pumps. The Products have Applications in Heavy Commercial Vehicles (HCV), medium / Light Commercial Vehicles, Multi Utility Vehicles (MUL), and Passenger Cars. 9 TRW Rane Occupant Restraints Limited (TROR) Incorporated in the year 1995, this is a 50:50 Joint Venture between TRW Inc., and Rane ( Madras ) Ltd. with a total strength of 63 employees. TRW Rane produces Safety Seat Belt Systems. The company is a Lead Supplier of Safety Seat Belt Systems to all OEMs. TROR is a QS9000 certified company. Rane Nastech Limited (RNL) Incorporated in the year 1995, RNL is a 50:50 joint venture of Rane group and NSK Ltd., Japan.NSK is one of the world leaders in Energy Absorbing Steering Columns & Precision Bearings. Located at Vallanchery Village (Guduvancherry) and with a total strength of 98 people, RNL produces - Energy Absorbing Steering columns, solid steering columns, intermediate shafts and coupling assemblies. NSL has proved its engineering capability by successfully developing columns for Honda City, Ford Ikon, Toyota Qualis, Maruti Zen & Omni. NSL is a QS 9000 certified company. 10 ASSOCIATE COMPANIES Karmobile Limited Started in 1936 as an Electrical Distribution Company and subsequently in the year 1973 started manufacturing engine valves for locomotive engines and defense applications. Having two plants, plant I located at Peenya (Bangalore), and Plant II located at Hirehalli (Tumkur) with a manpower strength of 530 employees. JMA Rane Marketing Limited Is a Joint Venture with JMA for distribution of auto components. 11 RANE (MADRAS) LTD Delhi Regional Sales Office Manufacturing Unit Rane (Madras) Limited Bombay Pune Bangalore Mysore Pondichery Chennai 12 RANE (MADRAS) LIMITED – LOCATIONS CHENNAI – UNIT I (ALSO RML CORPORATE OFFICE) COMMENCED ON : 1960 SEGMENT : M & HCV, LCV, UV MANPOWER : 708 MYSORE – UNIT II COMMENCED ON : 1985 SEGMENT : Tractor MANPOWER : 498 PONDICHERRY – UNIT III COMMENCED ON : 1996 SEGMENT MANPOWER : PASSENGER CAR : 218 13 ABOUT RANE (MADRAS) LIMITED Rane (Madras) Limited is part of the Rane group. Incorporated in the year 1936, the company today is a market leader in India in Steering Gears and Linkages. The company enjoys the reputation of being a leading and most preferred supplier for all domestic RML’s Original well-organized Equipment manufacturing facilities Manufacturers are spread over (OEMs). three units. Unit I in Chennai spread over an area of 6.45 acres of land caters to all the segmaints of auto industry. Unit II located at Mysore with an area of 22 acres of land caters to the tractor segment. To cater to the Car segment, Unit III was set up with an area of 18.39 acres, at Pondicherry, with exclusive manufacturing facilities to manufacture manual Rack & Pinion Steering gears and Ball joints. To obtain technology from the world’s best sources to manufacture products designed with world class features, the company has gone for technical collaborations with Quintal Hazel Limited, UK, Ehrenreich & Co., Germany, Burman & Sons Ltd., UK, NSK, Japan, TRW – SSL, UK, TRW, USA. This access to state-of-the-art technologies, through collaborations with world leaders in the field, has ensured that the company always remains contemporary. Innovative new product development program is made practical by a well-equipped R&D. Our quality slogan “Customer delight through Total Quality” coveys our message towards customers, and their needs. RML has manpower of 1212 employees. The Company draws on their capabilities and talents, and invests in the development of their skills. These skilled personnel spearhead RML’s thrust into the future. 14 UNIQUENESS OF THE COMPANY Only manufacturer of Steering Gears and Linkages Market leader in both product groups Steering & Suspension linkages Steering Gears RML manufacturers all ranges of Manual Steering gears Re-circulating Ball Rack & Pinion RML manufactures all ranges of linkages With grease nipple Greaser less Serviceable Only company to supply the entire range of Auto Industry – M&HCV, LCV, UV, Tractors & Passenger cars. Certified to ISO 9001 & now gearing towards ISO/TS16949 RML meets in excess of 50% of the demand generated in India alone EXPORTS RANE (Madras) is presently meeting the Original Equipment Manufacture (OEM) requirements of a leading tractor manufacturer in the UK. The company is also a regular source of supply of Original Equipment Spares to tractor manufacturers in the U.K and U.S.A. 15 Products from Rane (Madras) also cater to the requirements of the replacement market in Sri Lanka, Indonesia and Middle East. QUALITY POLICY Rane (Madras) Limited is committed to fulfill customer needs through adequate Quality System & Procedures. QUALITY SYSTEMS ISO 9001 certified since 1995 Pondichery plant - QS9000 certification obtained in March 2001 Chennai targeted for ISO/TS16949 by 2004.Mysore has been Certified TS16949 in 2003. Entire Company is gearing towards achieving Deming award. RML GOALS To retain our market and technology leadership positions in steering systems and linkages To reduce the impact of unstable OE domestic market on our business To improve our contribution margins and achieve better cost efficiencies To reduce our breakeven sales and increase volumes 16 ORG. HIERARCHY / LEVELS Chairman / Top Management Vice Chairman Director President Vice President General Manager Deputy General Manager Senior Management Manager Deputy Manager Assistant manager Senior Executive Executive Middle Management Junior Management Senior Technical Assistant (Staff) Junior Technical Assistant (Staff) Unionize d Operators (Workmen) 17 RML Attendance System: Purpose: The object of established general employment conditions is to ensure basic rules / norms & discipline are maintained uniformly across the Country. 1. The total number of working days is 5 days a week. 2. The normal weekly holiday for all employees under regular shift work is on Sunday. The Saturday is treated as additional holiday. 3. Compensatory Leave: If a person doesn’t come for 1day in a week, he can be allowed to work on Saturday / Sunday. Applicable only for workers. Hours of Work: The normal Working hour shall be 9 hours a day excluding half-an-hour break \ recess time. Shift Time: The shift timings are as follows- A – Shift (Day) - B – Shift (Afternoon) - 5.00 pm – 2.30 pm Staggered Shift (Night) - General Shift 7.30 am – 5.00 pm - 7.30 am – 5.00 pm 11.30 pm – 7.30 am Lunch Time: Lunch timings for the above shifts are as follows: Morning Shift: Lunch: 12.00 – 13.00 Second Shift: Dinner: 21.00 – 22.00 18 Attendance Recording System: Card Punching: To ensure that every employees has punched his card 3 times in a shift, one at the start of the shift at 7.30 am (Shift-A) or at 5.00 pm (For Shift-B). Second punching after Lunch/Dinner, and then at the closing hour of the shift. Card punching after lunch break is not applicable for Non-Unionized employees. Attendance Downloading & Report generation: When the employee punch his card, the data recorded in the punching clock is transferred to the file in the computer through downloading & posting. After downloading the attendance data of the previous day is posted as a separate file. The data is checked trice a day o 1st check – 8.30 am (check the attendance of the Night shift) o 2nd check – after 9.30am (check for late coming in the Morning Shift) o 3rd check – 5.00 pm. The strength (actual) of each shift is generated and submitted to HEAD – HR. A muster or attendance register for each employee is open in the system every month with all the particulars like Employment No., Name, Month and Holidays pertaining to that employee. Leave Limits: Casual Leave: An employee is eligible for 10 days casual leave per calendar year. No employee is allowed to avail Leave of more than three (3) days continuously at a time. 19 Privilege Leave: An employee is eligible for 30 days privilege leave in calendar year. National and Festival Holiday: Four National and Seven Festivals holidays are award each year. If Aavani Avittam falls on a weekly holiday, another festival holiday is selected. Maternity Leave: All female employees are entitled to Maternity leave. All female employees going on maternity leave are entitled for 84 days leave and benefits are available to them as per the Maternity Benefit Act. Leave on Loss of Pay: If an employee remains absent on LLP grounds from Monday to Friday, the succeeding weekly holiday Viz., Saturday and Sunday shall also be treated as leave on Loss of Pay. An employee who is on loss of pay for 24 days and above in a calendar year shall not be eligible for an increment. However loss of pay arising out sickness and accidents for continuous 10 days and above shall not be taken into account for arriving the 24 days. 20 CHAPTER 3 DATA ANALYSIS AND INTERPRETATION TABLE-1 RESPONDENT BY AGE WISE DISTRIBUTION S. No AGE FREQUENCY PERCENTAGE 1 Less than 25 20 20 2 25-30 30 30 3 31-35 35 35 4 Above 35 15 15 Total 100 100 INFERENCE: The result from the study is that 35% of the majority respondents come under the age group 31-35, 30 % of the respondents fall under the age group 25-30, 20 % of the respondents come under the category of less than 25 and 15% of the respondents come under the age group of above 35. 21 TABLE-2 RESPONDENTS ON THE BASIS OF EDUCATIONAL QUALIFICATION S. No QUALIFICATION NO.OF RESPONDENTS PERCENTAGE 1 Schooling 10 10 2 Diploma 30 30 3 UG 20 20 4 PG 15 15 5 Others (ITI) 25 25 Total 100 100 INFERENCE: From the above table, it is clear that 30% of the majority respondents are professionals, 25% of the respondents come under the category of others which includes ITI, 20% of the respondents are under graduates, 15 % of the respondents are postgraduates and 10% of the respondents come under Schooling. 22 TABLE-3 DEPARTMENT WISE DISTRIBUTION S. No DEPARTMENT FREQUENCY PERCENTAGE 1 Heat Treatment 10 10 2 Cam Chain Cell 22 22 Agri Chain Cell 25 25 3 Tool Room 10 10 4 Fine Blanking 15 15 5 Eng. Chain Cell 18 18 TOTAL 100 100 INFERENCE: The above table shows that 25% of the respondents are from ACC department, 22% of the respondents are from CCC department, 18% of the respondents are from ECC department, 15 % of the respondents are from FB, 10% are from HT and 10% are from TR. 23 TABLE-4 BASIS OF EXPERIENCE S. No EXPERIENCE NO.OF PERCENTAGE RESPONDENTS 1 Less than 1 Year 10 10 2 1-5 Years 45 45 3 6-10 Years 22 22 4 11-15 Years 15 15 5 Above 15 Years 8 8 Total 100 100 INFERENCE: From the above table it is clear that 45% of the respondents have 1-5 years of experience, 22% of the respondents have 6-10 Years experience, 15% of the respondents have 11-15 Years of experience, 10% of the respondents have less than 1 Year experience and 8 % of the respondents have above 15 years of experience. 24 TABLE 5 BASIS OF INCOME LEVEL S. No INCOME NO.OF PERCENTAGE RESPONDENTS 1 Less than 6000 12 12 2 6000-10,000 40 40 3 10,001-15,000 22 22 4 Above 15,000 18 18 Total 100 100 INFERENCE: The above table shows that among the respondents 40% belongs to the income level of 6000-10,000, 22 % belongs to the income level of 10,001-15,000,then 18 % belongs to above 15,000 and 12% belongs to the income level of less than Rs.6000/-. 25 CHATPER 4 FINDINGS, SUGGESTIONS AND CONCLUSION From the study, it is clear that 35% of the respondents belong to the age group of 31-35 years, 15% of the respondents are from above 35 years. It is found that, 30 % of the respondents studied Diploma and 10 % of the employees are under schooling. It is clear that, 45 % are having 1-5 years of experience in this field and 8 % are having above 15 years. It is clear that, 40 % of the majority respondents are come under the income level of Rs (600010,000). From the study, it is clear that, 25 % of the majority of the respondents are from Agri Cam chain Department. It is found that, 52 % of them have agreed that the training program is very useful. From the study it is clear that, 50 % of the respondents have agreed that the training program helped them in correcting their mistakes. 26 SUGGESTIONS OFFERING SPECIALISED TRAINING: Around 20% of the respondents felt that the training programs offered are not useful, for their work life. The concerned authority should choose the right training program for right person also, the training programmes are to be tailored, according to the requirements. MAKING TRAINING MORE PRACTICAL: Only 50 % of the respondents agreed that they can correct their mistakes with the help of training attended. The training programmes can be designed in such a way that more time can be allotted for “hands-on-experience” session. MAKING TRAINING MORE EMPATHIC: Few respondents quoted that there exists inadequacy in topic coverage, unclear method of presentation, dissatisfaction with trainers and training aids etc. 27 CONCLUSION It may be said that armed with knowledge of how people learn the strength and weakness of the training program and the latest concepts available, trainers and supervisors can devise programmes that can effectively result in inter-personal behaviour modification. Concentration on training programmes involving records, feedbacks enhance the probabilities of success of training programmes ad improvement in inter- personal skills. From the study, it is observed that Training programmes in RANE LTD, aims to increase t he knowledge and skills of the workers. It has a supporting workforce, which is the backbone of the organization. The training program imparted to the workers is very effective and strongly believe that this helps in achieving the objectives. Coming to the perception of the workers towards the training program, they feel that it is very good. Finally, from the study it is observed that RANE LTD aims to increase the skills and knowledge of the workers through the well planned training programmes. The project has been fruitful both to researcher and the company. The researcher could get a practical insight about perception of the workers regarding the training program and the company could get a first hand report about the same and suggestion for improvement in the future. 28 BIBLIOGRAPHY MAMORIA C.B, GANKAR S.V, Personnel Managemet, New Delhi, Himalaya publishing House, 1998. GUPTA C.B, Human Resource Management, New Delhi, Sultan Chand and Sons, 1995. KOTHARI C.R, Research Methodology, New Age Publishers, 1999. PRASAD L.M, Human Resource Management,New Delhi, Sultan Chand & Sons, 2004. WEBSITES: 1. www.rane.co.in 2. www.tidiamond.com 3. www.google.com 4. www.wikipedia.org 29 ANNEXURE QUESTIONNAIRE 1. Name: 2. Age (Years): a) Less than 25 b) 25-30 c) 31-35 d) Above 35 3. Qualifications: a) Schooling b) Diploma c) UG d) PG e) PG f) Others (ITI) 4. Department: a) Heat Treatment c) Agri Cam Chain b) Cam Chain Cell d) Tool Room e) Fine Blanking f) Engineering Chain Cell 5. Income Level (Rupees): a) Less than 6000 b) 6000-10000 c) 10,001-15,000 d) Above 15,000 6. Experience (Years): a) 1-5 b) 6-10 c) 11-15 d) Above 15 30 7. The training program I attended were very useful. a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly Disagree 8. Training program helped me in correcting my mistakes. a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly Disagree 9. Indicate your satisfaction level against the following factors. S. No FACTORS 1 Topic Coverage RESPONSE Adequate Not Adequate 2 Method of Training Clear Not clear 3 Training Goals Achieved Not achieved 31 4 Trainers Ability to Highly satisfied Communicate Satisfied Neutral Dissatisfied Highly Dissatisfied 5 Training Aids Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 6 Practical Exercises Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 32 7 Training Material Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 33