Developing eLearning
ANZMET 2014
Mary Hetherington
Senior Program Officer
Health Education & Training Institute
Collaboration
Openness
Respect
Empowerment
Outline
1.00
Different types of eLearning
1.20
The top 10 roadblocks in eLearning projects
1.40
Differences from face-to-face development
2.00
Break (including the Golden Scalpel Games from 2.10 to 2.45)
2:50
Integrating eLearning into a flexible training package
to 3.00
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Back in the old days …
Collaboration
Openness
Respect
Empowerment
Types of eLearning: mLearning
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Social networking
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Telecommunications
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Wearables
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Context sensitive help
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Microlearning
Three hour training session.
OR
A
series
of
15
minute
watched
over
two
weeks
videos
Collaboration
Openness
Respect
Empowerment
Types of eLearning: Should I use this?
Am I addressing a
learning need; or just
doing it for fun?
Collaboration
Openness
Respect
Empowerment
Outline
1.00
Different types of eLearning
1.20
The top 10 roadblocks in eLearning projects
1.40
Differences from face-to-face development
2.00
Break: The Golden Scalpel Games
2:45
Integrating eLearning into a flexible training package
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Under-estimating the time required.
Ask yourself “do I have time for this?”
Allow the same amount of time you would for developing faceto-face training.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Under-estimating the cost
Ask yourself “can I afford this?”
Allow the same budget you would for developing face-to-face
training.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Skills shortage
Ask yourself “does my team have the instructional and
technical skills we need?”
If the answer is ‘no’, think about where you can get these skills
before beginning the project.
This may include whether your team will be willing to embrace
a new way of doing things.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Lack of IT support
Ask yourself “can I get the software and hardware I need?”
Talk to your IT team early to try to identify any areas that might
cause delays.
Assume there will always be some things you can’t identify early,
and build time into your plan.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Poor infrastructure
Find out:
•
How fast is the internet at your most remote locations?
•
How up-to-date is your internet browser? Can it support
HTML5?
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Supporting multiple setups
Is everyone using the same internet browser? And the same
version?
Will some people use mobile devices?
Each browser and device you support means extra code and extra
testing.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Compliance, not learning
Is the driver a compliance need or a learning need?
If you are not sure, check “do we need to track the results for each
individual?”
Compliance training is an oxymoron.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Technology, not learning
The technical aspects of an eLearning project can overshadow the
learning aspects.
Always ask yourself “am I still achieving the business goal and
learning objectives”?
Make sure your content is instructionally sound.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
The kitchen sink approach
Stakeholders often want to include lots of information in eLearning
‘so it’s all in one place’.
Ask “am I cramming more in at the expense of my learning
outcomes?”
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Aiming for perfection
No technological solution is ever 100% perfect.
Neither are the non-technical ones.
Ask yourself “what is filling the learning gap while I’m developing
this resource?”
Having an 90% perfect solution is far better than no solution at all.
Collaboration
Openness
Respect
Empowerment
Roadblocks in eLearning
Some final thoughts
Analyse
Plan
•
Know the business goal.
•
Define the learning objectives.
•
Define the audience
•
Research the audience
•
Confirm your time, budget and resources
•
THEN design the solution
Do
Test
Collaboration
Openness
Respect
Empowerment
Outline
1.00
Different types of eLearning
1.20
The top 10 roadblocks in eLearning projects
1.40
Differences from face-to-face development
2.00
Break: The Golden Scalpel Games
2:45
Integrating eLearning into a flexible training package
Collaboration
Openness
Respect
Empowerment
Differences from face to face: The process
Analyse
Design
Develop
Analyse
Design
Review
Prototype
Implement
Develop
Evaluate
Evaluate
Implement
Collaboration
Openness
Respect
Empowerment
Differences from face to face: The people
The dis-engaged
In face to face:
In eLearning:
•
Argue they don’t need
training.
•
Write a strong ‘why’
message.
•
Are often sent by their
manager.
•
•
Must be engaged before
they will absorb the
content.
Use self-assessment or
pre-test to highlight
knowledge gaps.
•
Let the learner pick the
topics they care about.
Collaboration
Openness
Respect
Empowerment
Differences from face to face: The people
The bored
In face to face:
In eLearning:
•
Switch off.
•
•
Start checking their
phone or email.
Include regular activities
(with value).
•
Normally addressed by
asking a question.
Split content into smaller
chunks
•
Keep content relevant to
the learner.
•
Collaboration
Openness
Respect
Empowerment
Differences from face to face: The people
The confused
In face to face:
In eLearning:
•
•
Reinforce messages.
•
Allow backwards
navigation.
•
Use plain English and
write simple sentences.
Need two repetitions of
content.
•
Ask lots of questions.
•
Require more support.
Collaboration
Openness
Respect
Empowerment
Differences from face to face: The people
The know it all
In face to face:
In eLearning:
•
Rush ahead.
•
•
Get frustrated at delays.
Give links to additional
readings.
•
Ask complicated
questions.
•
Allow ‘recognition of prior
learning’ with pre-tests.
•
Add ‘reflection points’ for
critical thinking.
Collaboration
Openness
Respect
Empowerment
Differences from face to face
Some final thoughts
• Writing clearly is critical.
• Giving the learner something to do is critical.
• Watch out for the ‘dirty restaurant’ effect.
Collaboration
Openness
Respect
Empowerment
Outline
1.00
Different types of eLearning
1.20
The top 10 roadblocks in eLearning projects
1.40
Differences from face-to-face development
2.00
Break: The Golden Scalpel Games
2:45
Integrating eLearning into a flexible training package
Collaboration
Openness
Respect
Empowerment
Blended learning
Think about Bloom’s Taxonomy
Cognitive
Affective
Psychomotor
Knowledge
Receiving
Perception
Comprehension
Responding
Set
Application
Valuing
Guided response
Analysis
Organising
Mechanism
Evaluation
Characterising
Complex overt response
Synthesis
Adaptation
Origination
Collaboration
Openness
Respect
Empowerment
Blended learning: Cognitive domain
Which of the tools we discussed earlier could be useful to change cognitions
(thoughts)?
Cognitive
•
Traditional computer based training
Knowledge
•
mLearning
Comprehension
•
Social networking
•
Telecommunications (e.g. video calls and webinars)
•
Wearables
•
Context sensitive help
Application
Analysis
Evaluation
Synthesis
Collaboration
Openness
Respect
Empowerment
Blended learning: Affective domain
Which of the tools we discussed earlier could be useful to change feelings and
emotions?
Affective
•
Traditional computer based training
Receiving
•
mLearning
Responding
•
Social networking
•
Telecommunications (e.g. video calls and webinars)
•
Wearables
•
Context sensitive help
Valuing
Organising
Characterising
Collaboration
Openness
Respect
Empowerment
Blended learning: Psychomotor domain
Which of the tools we discussed earlier could be useful to teach physical skills?
Psychomotor
•
Traditional computer based training
Perception
•
mLearning
Set
•
Social networking
•
Telecommunications (e.g. video calls and webinars)
•
Wearables
•
Context sensitive help
Guided response
Mechanism
Complex overt response
Adaptation
Origination
Collaboration
Openness
Respect
Empowerment
Blended learning: Different combinations
Consider the flipped classroom
Online
module
Practical
assignment
Face-to-face
Consider the 70:20:10 rule
Face-to-face
Team based
forum
Contextsensitive help
Collaboration
Openness
Respect
Empowerment
Blended learning: Different combinations
Use assessment effectively
Pre-test
Face-to-face
Post-test
Webinar
refresher
Online
module
Forum
Assessment
Targeted
face-to-face
Face-to-face
(if unskilled)
Pre-test
Post-test
Webinar
(if skilled)
Collaboration
Openness
Respect
Empowerment
Blended learning
Some final thoughts
•
Not everyone needs everything.
•
Everything takes time to learn – reinforcement is critical.
Collaboration
Openness
Respect
Empowerment
And a final, final thought
Collaboration
Openness
Respect
Empowerment
Mary’s top tips and tools
•
Record audio in-house.
•
•
•
•
Word Music Archive
GoAnimate
Pictochart
Thinkstock, iStockphoto, Shutterstock, Presenter Media
•
Dropbox
Collaboration
Openness
Respect
Empowerment
Ideas for training clinicians
•
Interactive whiteboards
– Do you need to ensure everyone knows everything; or just that there is a
particular skill-set within a ward.
•
Context sensitive help in an app
– People could use their own devices.
– The can look up information in a knowledge base at the point they need that
information.
•
Tablets kept in wards for communal use
– People often can’t use the shared PCs, and the software is restricted.
– Could you put one mobile device in a central location for people to share?
Collaboration
Openness
Respect
Empowerment