Job Title:
Wage Classification:
Location:
Level/Salary Range:
Patient Service Representative
Hourly
Astoria Oregon
$12.00-$16.50/hr.
Job Category: 540
Job Code/ Req#: 540
Travel Required: Minimal
Position Type/
Status:
Full-time, benefitted. FLSA
(Fair Labor Standards Act) nonexempt position, OSHA highrisk position, ADA negotiable position.
Reports to: Front Desk Supervisor
Will Train Applicant(s): Mixed with experience
Applications Accepted By:
Fax or E-mail:
(503) 325-8602 or Admin@coastalfhc.org
Subject Line: Patient Service Representative position
Attention: HR Department RE: Job Code 540-540
Mail:
Coastal Family Health Center
Human Resources Dept.
PO Box 239
Astoria, OR 97103
Job Description
Job Purpose:
The Patient Service Representative provides customer service to all patients, customers, clients, coworkers and staff by greeting everyone with a smile and acknowledgement. Schedules, confirms and reschedules clinic appointments for patients.
Essential Job Duties:

Act as the initial greeter for all patients/visitors entering the organization with a cheerful and attentive attitude.

Accurately schedule appointments according to current scheduling guidelines. Maintain knowledge of changes as they occur.

Answers incoming calls in a prompt, courteous and professional manner, transfer to appropriate staff as needed.

Refers all inquiries for clinical assistance to the appropriate clinical staff.
 Accurate capturing of patient demographic information and insurance information to enter into the
Electronic Health Record.

Register, check-in for appointments, take co-pays and issue receipts.

Verify insurance coverage.

Enters insurance policy number, group number, subscriber info and needed information from insurance cards for billing and reimbursement purposes.

Completes daily reconciliation of payments collected, balances cash drawer and prepares deposit.
Patient Service Representative, Page 1

 Collects copays, sliding scale payments and self-pay balances on patient accounts.

Assists with and explains Sliding Discount Scale and what documentation is needed to qualify.

Help patients with scheduling and payment issues, knows boundaries and necessary steps to deescalate a conflict and transition the issue to management or supervisor.

Obtain consent signatures and file according to procedure. Demonstrate knowledge of patient consents and necessary new patient paperwork.

Provide reminder calls to patients.

Work with all staff on patient-efficiency and clinic flow issues as they arise.

Maintain confidentiality of all organization and patient information at all times.

Foster professional relationships with fellow employees within and across departments to contribute to the overall customer service of the patient.

Works as a dedicated member of the CFHC care team to provide a positive, high-quality experience to patients, volunteers, community members, and staff.

Attends all trainings as requested.

All other task as assigned.
Skills/Attributes:
 Demonstrate Excellent customer service skills; both in person and on the telephone.

Ability to work in a fast-paced, medical office environment with frequent interruptions and public contact.

Ability to understand and respond effectively and with sensitivity to the population served by Coastal
Family Health Center.

Knowledge of medical office systems.

Effective ability to communicate, verbally and in writing with patients and staff.
 Ability to use standard office equipment.

Computer skills (standard office duties).
Qualifications:

High School Diploma or GED required

Medical Office experience preferred.
 Excellent written and oral communication skills; bi-lingual preferred.

Must be able to pass national background check and drug screen.
Physical Requirements:
 Sitting; predominate daily position.

Work shifts may vary.

Computer screen, mouse, and keyboard usage.

Lifting: less than 20 lbs.
Patient Service Representative, Page 2


Telephone usage.
Reviewed By:
Approved By:
Last Updated By:
J. Coffee, CEO
CFHC Board
M.Helligso
Date:
Date:
Date/Time:
July 2011
July 2011
06/2015
Patient Service Representative, Page 3