Chapter
1
Human
Resource
Management:
A
Strategic
Function
Chapter 1 Overview

Human Resource Functions

Who Performs the Human Resource Functions?

Challenges for Human Resource Managers

Human Resource Management Tomorrow

Organizational Performance and the Human Resource
Manager

Communicating Human Resource Programs

Human Resource Management and Organizational
Performance
This symbol “” indicates a table or figure appears at this point in the presentation.
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1-2
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1-3
Table 1.1
Activities of the Major Human Resource Functions
Human Resource Planning, Recruitment, and Selection
 Conducting job analyses to establish the specific requirements of individual jobs within the organization.
 Forecasting the human resource requirements the organization needs to achieve its objectives.
 Developing and implementing a plan to meet these requirements.
 Recruiting the human resources the organization requires to achieve its objectives.
 Selecting and hiring human resources to fill specific jobs within the organization.
Human Resource Development
 Orienting and training employees.
 Designing and implementing management and organizational development programs.
 Building effective teams within the organization structure.
 Designing systems for appraising the performance of individual employees.
 Assisting employees in developing career plans.
Compensation and Benefits
 Designing and implementing compensation and benefit systems for all employees.
 Ensuring that compensation and benefits are fair and consistent.
Safety and Health
 Designing and implementing programs to ensure employee health and safety.
 Providing assistance to employees with personal problems that influence their work performance.
Employee and Labor Relations
 Serving as an intermediary between the organization and its union(s).
 Designing discipline and grievance handling systems.
Human Resource Research
 Providing a human resource information base.
 Designing and implementing employee communication systems.
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Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1-5
Table 1.2
Examples of the Types of Assistance
Provided by a Human Resource Department
Specific Services
Advice
Coordination
Maintaining employee records
Disciplinary matters
Performance appraisals
Handling initial phases of
employee orientation
Equal employment
opportunity matters
Compensation matters
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Figure 1.1
McGraw-Hill/Irwin
Three Types of Assistance
Provided by a Human Resource Department
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1-7
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1-8
Table 1.3
Civilian Labor Force, 2002 and Projected to 2012,
and Projected Entrants, Stayers and Leavers, 2002-2012
2002-2012
Entrants Leavers
Group*
2002
Total
Men
Women
144.9%
77.6
67.3
40.5%
20.6
19.9
White, non-Hispanic
Men
Women
126.9
66.9
60.0
Black, non-Hispanic
Men
Women
Hispanic origin
Men
Women
Asian and other, non-Hispanic
Men
Women
Stayers
2012
23.1%
12.8
10.3
121.8%
64.7
57.1
162.3%
85.3
77.0
32.6
16.2
16.4
21.0
11.5
9.5
105.9
55.4
50.5
138.5
71.6
66.9
16.6
7.8
8.8
5.5
2.9
2.6
2.3
1.1
1.2
14.2
6.6
7.6
19.7
9.3
10.4
17.9
10.6
7.3
7.8
4.3
3.5
2.0
1.3
.7
15.9
9.3
6.6
23.8
13.7
10.1
8.1
1.8
.9
.9
1.8
1.0
.8
4.2
2.2
2.0
12.0
6.6
5.4
*All figures are in millions.
McGraw-Hill/Irwin
Source: Mitra Toossi, “Labor Force Projections to 2012: The Graying of the U.S. Workforce,”
© 2006 The McGraw-Hill
Companies,
Inc.
Allp.rights
reserved.
Monthly Labor Review,
February
2004,
53.
1-9
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 10
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 11
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 12
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 13
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 14
Figure 1.2
Questions for Understanding
the Organization’s Business Strategy
 What are the goals of the organization over the next year, 3 years, 5 years, and 10
years?
 How would you describe the organization’s core business?
 How does your organization compare with competitors in market share and
customer service?
 Will the company be growing via merger and acquisition or from internal growth?
 Will growth be local, national, or global?
 Will growth be from expansion of current businesses or from an expansion in
scope?
 Instead of growth, will there be downsizing and if so, why?
 What are the organization’s revenue objectives over the short and long terms?
McGraw-Hill/Irwin
Source: Daphne Woolf, “The Long Road to the Executive Boardroom,”
©Canadian
2006 TheHRMcGraw-Hill
Companies,
All rights
reserved.
Reporter, June 17,
2002, p. 7-8.Inc.
Reprinted
by permission.
1 - 15
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 16
Human Resource Functions 
 Who Performs the Human Resource Functions?



The Human Resource Department  
Challenges for Human Resource Managers

Diversity in the Work Force 

Challenges and Contributions of Diversity
Regulatory Changes
 Structural Changes to Organizations
 Technological and Managerial Changes within Organizations

Human Resource Management Tomorrow 
 Organizational Performance and the Human Resource
Manager
 Communicating Human Resource Programs


McGraw-Hill/Irwin
Guidelines for Communicating Human Resource Programs
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
1 - 17
Questions
McGraw-Hill/Irwin
© 2006 The McGraw-Hill Companies, Inc. All rights reserved.
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