Suresh B. Thimmappagowda
Mobile: 469.321.5647
Email: sureshbtvm@gmail.com
Professional Summary
Information Technology Professional with 8+ Years of Experience in various areas including, Windows
Administration, Networking, Storage, VMware, Backup, Antivirus Management, Active Directory and
Patch management as Microsoft Windows and VMware System Administrator.
Demonstrated expertise and skills in the following areas:
 Operating Systems: Microsoft Windows 2012/2008R2/2008/2003/2000/NT.
 Platforms/Hardware: Compaq, IBM Series Servers, (HP, IBM, Dell, Zenith), Laptops (HP, IBM and
Toshiba), Network Printers, Scanners and Networking devices, Cisco Routers (1700, 2500 Series),
Layer 2 and 3 Network Switches, Storage devices (EMC Clariion CX300, Clariion FC 4700), Brocade
switches (Brocade 2800).
 Experience in managing Client Data Center environment with Administering, Installing, and
Troubleshooting Microsoft Windows Servers and Workstations.
 Sound Knowledge of WINS, DNS, DHCP, and Virtual Server Administration on Microsoft Windows
Servers.
 Experience on Patch Management on Windows Servers and also on upgrading the existing
Windows Servers with latest Service Packs, Security Patches.
 Experienced in Configuring RAID Technology in Windows 2008 R2, 2008, 2003 R2, 2003, and 2000.
 Expert Knowledge in Installing, Configuring & Troubleshooting VMware ESXi 5.1/5.0/4.0/3.5,
vSphere 5.1/5.0/4.0, and Virtual Center 5.1/5.0/2.5 Servers.
 Knowledge in Analyzing and Troubleshooting Microsoft Windows Server hardware, Software and
clustered environment problems.
 Extensive knowledge in VMware ESXi Server security tasks creating and applying Roles and
Permission within Active Directory Users and Groups and also configuring vMotion, Resource Pool,
DRS, HA Cluster, cloning and migrating Virtual Machines.
 DNS Records Management (A, MX, PTR, NS, SOA, and TXT).
 Extensive work experience in a team-oriented and collaborative environment.
 Proven analytical, evaluative and problem-solving skills.
 Expertise in creating Backup policies and Scheduling Backup Jobs using TSM, Arc Serve Backup, and
NT Backup.
 Involved in verifying AD components for checking FSMO, DNS Registration, AD Replication Errors,
Trust Verification and File Replication Services using DCDIAG Tool.
 Configuring, Managing and Troubleshooting of Microsoft Windows Clusters.
 Extensive experience in migration of Servers P2P, P2V and V2V using VMware Converter.
 Hands on Experience in providing Production support on 24/7 for Windows Servers.
 Provided daily, weekly and monthly reports on the existing Windows Servers and suggested up
gradations of server licenses.
 Experience in updating servers with latest service packs, Security Patches, Antivirus Definitions and
Software Distribution Using Microsoft Systems Management Server (SMS), Systems Center
Configuration Manager (SCCM) and Windows Server Update Services (WSUS).
 Monitoring of Servers through MOM or SCOM Tool, BMC Patrol and maintaining the health checks.
 Configuring the SNMP agent for the servers to receive the alerts through NMS System and resolve
accordingly.
Technical Skills
Operating Systems
:
Microsoft Windows Server 2012, 2008R2, 2008, 2003,
2000, NT, Windows 8/7/XP, and Linux(Basic).
VMware Tools
:
Databases
Hardware
:
:
Backup Software
Directory Services
Patching Tools
Networking Protocols
Software
:
:
:
:
:
VMware ESX & ESXi Servers [5.1 through 3.5], Virtual
Center, vSphere, VMware Converter, vMotion, SVMotion,
DRS, HA, DPM, and FT.
MS SQL Server and MS Access.
HP ProLiant DL360, DL380, DL580 Servers, BL460c, BL20p
Blade Servers and Dell Power Edge Servers.
Symantec, Arc serve and TSM.
Microsoft Active Directory.
WSUS, Shavlik, and Fusion
TCP/IP, HTTP, DHCP, DNS, POP3, SMTP, and SNMP
Microsoft Office 2013\2003, Outlook, Tivoli, SRM, MS
Project, MS Visio.
Professional History
Client: Super Media LLC, Dallas, TX.
05/2013 to Till Date
Role: Sr. System Administrator/Active Directory Admin.
Responsibilities:
 Accountable for all the Windows 2008 and 2008 R2 Servers in the Data Center.
 Installation and Administration of Windows 2008/2003 Servers.
 Monitored BACKUP Jobs, executed restore jobs, and restarted failed jobs.
 Assisted in troubleshooting and root-cause analysis of BACKUP solutions currently installed
with the client infrastructure.
 Involved in Administration of DNS, DHCP, WINS in Active Directory Environment.
 Extensive hands on Configuring and Maintaining VMware ESX 3.0 Servers.
 Building VMware session on ESXi 5.0 Server, Cloning, and Creating Templates.
 Build and Maintained VMware ESX & ESXi Servers.
 Upgraded Memory, CPU and Disk size on the existing VMware Sessions on ESX Servers.
 Created Load Evaluators to apply on servers to maintain the performance of the servers.
 Administrate the corporate SMS/SCCM asset management Project that managed software
delivery, security updates, and application tracking on Windows systems.
 Maintained Software deployment to ensure proper patching on client systems.
 Maintained the Domain environment, including setting up the policies as per the security
settings.
 Coordinated with Application, Network and Security Teams and Vendor Management.
 Responsible for setting up Windows 2008/2003 Servers.
 Installed and configured Microsoft Windows 2008, 2003 Active Directory.
 Performed multiple Windows Operating System Installs and upgrades.
 Created, tested and deployed virtual environments using Virtualization Technologies –
VMware Workstation and ESX Server 5.0 and 4.1.
 Created and documented process for deploying Virtual machines on VMware.
 Performed VMware vMotion and Storage vMotion migrations of servers using P2V and V2V.
 Created VM Machines for Test Environments to Test Applications.
 Remote OS Installation, RAID Management, Windows Clustering and Remote Server
Administration.
 Configured iLO (Integrated Lights-Out) on remote domain controllers to monitor and
troubleshoot 24/7 access from a standard web browser.
 Monitored backup jobs, executed restore jobs, and restarted failed jobs.
 Provide assistance in troubleshooting and analysis of client installed backup solutions.
Environment: VMware ESXi 5.0, ESX 4.1, Active Directory, DNS/DHCP/IIS Server, Windows Server
2008 R2/2008//2000/NT, Windows XP/Vista Terminal Services, Print Servers
Client: NCL (IBM), Miami, FL.
12/2011 to 04/2013
Role: Sr. System Administrator/Active Directory Admin.
Responsibilities:
 Provided infrastructure support for largest cruise service provider with 1500+ Servers.
 Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2008/2003
Servers on HP and IBM Servers.
 Worked on configuring the servers with Raid Configuration on HP Proliant DL585, DL380
Servers.
 Administered user accounts, domain accounts, administrative rights, security, and
distribution groups with Active Directory.
 Configuring and maintaining new VM’s and Installed Microsoft Windows 2008/2003 Servers,
managing VM’s and ESX.
 Configured and maintained new VM’s and Installed Microsoft Windows 2008/2003 Servers,
managing VM’s and ESX servers by using VIC, Putty and Web Access and installing the VMware
Tools on the VM.
 Experience in the Installation of desktops using VDI Environment.
 Managed servers related to performance issues of hardware and software.
 Managing Servers in terms of Hardware, software and any Network related issues.
 Proactive monitoring of servers related to performance issues of hardware/software.
 Maintaining of ESXi, ESX hosts and Patching ESX, ESXi hosts etc.
 Configuring vMotion, Storage Motion, Resource Pooling, Virtual NICs, HA, DRS, FT.
 Patch Management, Antivirus related updates and issues.
 Firmware upgrades.
 Hardware and Software related upgrades.
 User related issues pertaining to Profile and Home directories.
 Installation, Configuring, Managing and User account management using Active Directory.
 Worked on Security related issues.
 Adhering to ISEC security standards.
 Incident, Problem and Change management.
 Backup client (IBM Tivoli Manager) related issues.
 Escalation Handling.
 Software related to client specific with regards to Installation and troubleshooting.
 DNS records management (A, MX, PTR, NS, SOA, and TXT).
 Storage Support in terms of LUN Expansion.
 Involved in maintaining client’s data center with large infrastructure, having more than 1500
production servers, including application, database backup, patch management servers, mail
servers and many more business related servers.
 Pro-active monitor of servers in terms of hardware and network malfunction.
 Involved in reduction of production downtime, monitoring services related to applications,
firmware upgrades, patching the servers for any vulnerability.
 Providing alternative solution, to reduce incoming tickets in terms of hardware, software and
Networking.
 Successively involved in reduction of Incoming tickets by fine tuning the hardware and
networking as part of the OS activity.
Environment: VMware ESX 5.0/4.0, vSphere 4.0, vCenter 4.0, Windows Server 2008 R2/2003, IIS, Active
Directory, Exchange 2007, DELL,IBM and HP Servers, SRM, IBM Director, Tivoli.
Client: Macys (IBM), Cincinnati, OH.
10/2009 to 11/2011
Role: Sr. System Administrator/Active Directory Admin.
Responsibilities:
 Working as a Team Lead for multiple accounts in IBM’s proprietary GDF delivery model
supporting over 9000+ servers in cross accounting.
 Working as Windows SME for the pool and providing VMware L2 support.
 Handling the responsibility of team lead and account focal for my account.
 Handling Problem, Incident and Change management according to ITIL Framework.
 Supporting client’s data center in terms of Hardware, software, Networking, Firmware upgrades,
Antivirus, Patch management and other activities.
 Proactive involvement in supporting the infrastructure, creating and validating for any changes
on the production servers, rolling out new ideas to reduce incoming tickets.
 Suggesting for changes to client’s environment related to performance and minimizing server
downtime, coordinating with various service lines to eliminate and fix for any issues, related to
software/applications/hardware/network.
 Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2008/2003
Servers on HP and DELL Servers.
 Installing, Configuring, Troubleshooting, Managing and Creating User Accounts, Domain
Accounts, and Distribution Groups with Active Directory.
 Used Service Desk Tool for Incident Reports/Tickets, Change Management, and Request
Management in Service Desk by meeting the SLA requirements.
 Involved in the maintenance and up gradation of DNS and DHCP Servers.
 Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.
 Configured and maintained new VMs and Installed Microsoft Windows 2008/2003 Servers.
 Managed VM’s and ESX Servers by using VSphere, Putty and Web Access and installing the
VMware Tools on the VM.
 Extensively worked with Active Directory Services, IIS Servers, DNS, and DHPCP.
 Maintaining the File Server, Application and Print Servers.
 Involved in the maintenance and up gradation of DNS and DHCP Servers.
 Migrated P2P, P2V and V2V Servers using VMware Converter and Plate spin.
 Involved in Troubleshooting and solving day to day issues that occurred, solving the issues
tickets and try to maintain the healthy environment.
Environment: HP ProLiant Servers, HP Virtual Connect, VMware ESX 4.1/3.5, VMware vSphere,
VMware View, Microsoft Windows Server 2008/2003, Windows 7 & XP.
Client: Comat Technologies Pvt. Ltd., Bangalore, India.
Role: System Administrator.
Responsibilities:
12/2005 to 09/2009
 Provided infrastructure support for private and institutional clients.
 Supported the Environment that had around 25 Windows Servers and around 250 workstations.
 Installation, troubleshooting and up-grades of Windows Operating System, LAN troubleshooting,
and Cabling.
 Application installation, configuration and troubleshooting.
 Application server issues related to Visual Basic and VB.net.
 Backup related activities, Antivirus management and Patch management.
 Maintenance of Gateway server, Webserver, Desktop related activities.
 RAID implementation, NAS/DAS configuration and troubleshooting.
 Active Directory related issues relating to users, OUs, Group Policies, FSMO Roles, User
Permissions, Delegating permissions, Replications etc.
 DNS and DHCP related issues.
 Backup Issues with Arc serve.
 Desktop related issues related to Microsoft Outlook, Internet Explorer, Development
applications, adobe etc.
 Hardware issues related to servers, desktops, switches and routers.
Environment: Windows Server 2008 R2/2003, Windows 7/XP, Active Directory, HP Proliant DL and
Blade Servers, IBM Servers, SQL databases and IIS servers.
Education and Certifications
Bachelor of Engineering from Kuvempu University, Shimoga, India
VMWare Certified 5.0.
MCP Certified.