Mobile: +91-9873551633/+91 9898439001 ~ E-Mail:moh.irfan.shaikh@gmail.com
Seeking assignments in Hospital Operations, Process Re-engineering, IT & Quality with a growth oriented organisation
P
ROFESSIONAL
S
NAPSHOT
 Results Driven Professional with 4 years of significant exposure in Hospital Operations & Quality with JCI & NABH
Accredited hospitals.
 Presently working in VINS Hospital as an Administrator and looking after whole operations & Quality of the Hospital
 Leaded the team to complete the Final assessment of NABH on 16, 17 Dec 2014.
 Vast experience in managing complete medical & administration involving technical, administrative and manpower
(medical and non-medical) management.
 Quality exposure in handling administration functions in hospital thereby attaining high patient satisfaction.
 Well versed with MS Power point & MS Excel i.e. h-lookup-lookup, pivot table, Macro, Regression Analysis.
 Six Sigma Certified
O
CCUPATIONAL
C
ONTOUR
Aug’14 – Present: VINS Hospital, Vadodara
Administrator
FINANCIAL RESPONSIBILITIES
 Improving the revenue; lower costs while meeting standards, eliminate wastage and thus ensure better profitability for these departments.
 Set pricing and make changes in pricing decisions in conjunction with Directors
 Inventory Management, wastage elimination by effective analysis and cost control.
 Overseeing effective collection and analysis of Customer Feedback.
 Shall have complete grasp of the Profit and Loss statement and be part of the Business Review/ Profit and Loss statement.
 Participate in all ‘strategic think tank’ meetings, e.g., Pricing Review, Sales & Marketing Review.
 Business Analytics: Peruse and analyze MIS reports for the departments under command along with departmental heads and FM and take appropriate action.
PROCESS RESPONSIBILITIES
 Set up a sturdy work flow shift-wise for all departments in command to improve work processes and efficiency.
 Liaise with departmental heads to reduce turnaround time for various diagnostic reports as well as improving efficiency of processes such as discharge and admission.
 Ensure that the departmental safety standards/ protocols are strictly adhered to in areas under direct responsibility, viz., lab, pharmacy, physiotherapy, radiology and customer care, OT & CSSD etc.
 Help set up Hospital Safety Standards in conjunction with the Nursing Administrator, Infection Control Nurse &
Directors.
 Implementation, review and audit of Brand Service Standards.
 Re-engineered Admission, Discharge, OT, CSSD, Supply Chain & Diet Processes
ACCREDITATION RESPONSIBILITIES:
 Set up structured processes and standards to achieve accreditation.
 Conduct necessary awareness training for all departments.
 Coordinate necessary document generation and collation from different department heads.
 Review all departmental manuals to ensure that they are in line with the requirements
Set up, coordinate and activate various audit committees to test check processes
QUALITY ASSURANCE RESPONSIBILITIES:
 ·Set up a structured Quality Assurance program to include Safety and Risk Management aspects.
 ·Ensure all emergency code plans are in place, effective training done and followed by conduct of periodic mock drills.
 ·Ensure effective data collection (including Quality Indicators), analysis and corrective actions.

 ·Ensure audit process for all areas on a continuous basis.
 ·Ensure effective reporting of incidents including Sentinel events; carry out appropriate analysis and institute corrective and preventive actions.
PEOPLE RESPONSIBILITIES:
 Recruitment of all hospital staff
 Advise department in-charge to conduct on job training & continuous education for staff.
 Evaluate/ oversee the work performance of the departments under command.
 Sanction/ Recommend leave for personnel under command.
 Counsels staff on personal and work problems.
 Ensure succession plans in place for departments under command.
 To advise department heads in setting up Personal Development Goals for team members.
 Set and review KRAs as per the PMS guidelines for Supervisors and above.
IT RESPONSIBILITES:
 Implement Hospital Information system in the hospital
 Started online Laboratory services in the hospital
 Implemented Online Diet module in the Hospital
 Prepared HMS modules for the hospital as per our requirements.
O
CCUPATIONAL
C
ONTOUR
Jan’14 – Aug’14 SapraMultispeciality Hospital, Hisar (110 bed)
Manager –Operations & Quality
Chief Roles
 Directing, Organizing & controlling the hospital operations process on day to day basis.
 Support clinical, operational and facility services throughout the Hospital.
 Work together with nursing, doctors, others, staff to manage the daily operations of the assigned service (OPD,
IPD, OT, Diagnostic facilities, ICU) area to ensure its smooth running.
 Manage a team of support staff (in front office, billing, housekeeping, maintenance) to deliver timely, appropriate and excellent services to our patient.
 Execute all HR related activities including but not limited to Manpower planning, selection recruitment, employee documents compliance, pay role management, employee grievances, performance appraisal etc.
 Supervise & ensure all existing software module are working and all installed features are in use, staff is trained.
 Track, monitor and make recommendations to achieve excellent customer satisfaction ratings. Prepare monthly patient satisfaction index, based on the feedback given by patients.
 Manage customer complaints and follow up with service recovery, if necessary.
 Review key processes to improve overall key performance indicators/ outcomes in the assigned areas.
 Participate in documentation, training(Front office, morning, evening & night Medical staff, PRO, Finance,
Housekeeping, Pharmacy, Finance) & implementation of policies, protocol, forms/formats as per the requirement of accreditation bodies.
 Conduct internal audit & facilitate external audit for accreditation, certification, empanelment etc.
 Track quality indicators as per the requirement of NABH.
 Track, monitor and make recommendations for the utilization of allocated resources.
 Ensure daily MIS report is generated in the defined format.
 Support any relevant hospital committees formed within the assigned area(s).
 Work with close coordination & Support, execute, and maintain the initiatives taken by Imperia Health Pvt. Ltd.
 Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.
 To ensure high standards of patient care, develop integrated systems throughout the Hospitals aimed at improving the quality of services.
 Monthly preparation of operational work plan & submit report of the execution
Significant Attainments
 Take an initiative to empanelled with AERB, NABH &Haryana Govt.
 Established an HR department with proper policies & procedures
 Established an MRD department with proper handling of files
 Discharge summary & Lama Form has been started
 Nursing assessment form has been started
 Started to track Quality indicators
 Reduced the OPD waiting timings of the hospital
 Biomedical waste management practice has been started
 Feedback form has been started in OPD & IPD areas

 Put the signage’s in the hospital area
 In a pipeline to establish Supply chain department & F & B department
 Prepared a Key Box to proper handling of keys&Established a mortuary room
 Started TPA & credit billing for empanelled patients
O
CCUPATIONAL
C
ONTOUR
Aug’12 – Jan’14: Artemis Health Sciences, Gurgaon
Executive
Chief Roles
 Material Planning & forecasting on the basis of consumption.
 Managed 3 centers of Artemis including Gurgaon, Dwarka&Rewari with more than 100 departments.
 Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
 Track, monitor and make recommendations for the utilization of departmental budget to achieve optimization of allocated resources.
 Make sure about maximum level & minimum level of inventory
 Set re-order level for inventory
 Update the physical data into SAP & HIS
 Document all processes and work instructions by utilizing MS Visio and PowerPoint to create work flows and charts in a desirable and user friendly format
 Track, analyze and report on Revenue enhancement, cost increases, cost reductions, and inventory revaluation
 Identifying the needs of internal control and documentation in form of SOPs
 Preparing and revising SOPs and monitoring its adherence.
 Gap analysis in the Present SOPs and streamlining them
 Prepare quality indicators & monthly MIS reports
 Identifying gray areas, i.e. discrepancies in SAP & HIS
 Monitoring & controlling key performance indicators
 Perform inventory analysis like ABC, FSN, Inventory turnover ratio& Inventory daysetc
 Provide regular training to Supply Chain Team and maintain the training record of the department.
 Good knowledge of NABH & JCI quality indicators (Clinical & Non Clinical both)
 Provided monthly training to the Supply chain staff on Supply chain & Logistics Management
Significant Attainments
 Co-ordinate with operating hospitals for their medical consumables / medical implants /general consumables purchase requirements and track the same with regard to budget and create MIS.
 Get the Technical and Commercial comparison made of various purchase items and analyze the same to finalize the most viable option.
 Identifying new vendors and technical evaluation of the products.
 Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control.
 Purchase Planning as per lead-time, Consumption & Indent.
 Order to supplier regularly considering Buffer stock
 Preparing purchase orders, comparative statement and rate contracts
 Price negotiation with vendors
 Selecting vendors for order finalizing& Follow up with suppliers
Dec’11 – July’12: 2A-Capital Advisory (I) Pvt. Ltd., Gurgaon
Associate Consultant
Chief Roles
 Prepared Business Proposal, Project plan and business plan for Client
 Planning the strategies of BPR to be followed at client site.

 Reviewing key processes to improve overall key performance indicators/outcomes in the areas of total customer experience, operational efficiency and optimal resource utilization.
 At the Client hospital managed and mapped “AS-IS process” of Operation Theatre, OPD, Admission Discharge,
Laboratory and Stores and Purchase, identified bottlenecks in the current system through data collection templates and analytical tools
 Conducted training of staff to implement the new processes
 Creation of Dashboard to track different KPI’s of hospital processes – OT, Admission & Discharge process, Laboratory
Services
Significant Attainments

 Re-engineered processes of Operation Theatre by:-
 Implementing Scheduling and Slotting
 Increased Scheduling of cases from 20% to 70 % of available time
 Reduction of operational delays – patient transfer delay reduced from 30 mins to 15 mins
 Streamlined PAC process
 Re-engineered Material Management Department by:-
 Created the Master list of all consumables used in hospital and calculated the Inventory control Indicators of the same
 Streamlining and Centralizing procurement process
 Enhanced transparency of process through introducing the concept of Purchasing Committee and Negotiation
Committee
 Enhancing material movement through CAP, PO GRN, NRGP concepts &Post-Implementation Audit
 Re-engineered Admission and Discharge Process by:-
 Implementing Provisional discharge
 Reduced discharge TAT by implementing Interim Billing concept
 Incorporated Single window concept which help in restricting patient movement from Multiple window to single window and helped in making staff multitasking
 Re-engineered Laboratory process by:-
 Improved Sample collection and distribution process of Laboratory
 Enhanced lab report dispatch to IPD and OPD
 Improved pre-analytical TAT of Laboratory test
I
NTERNSHIPS
Medanta – The Medicity, Gurgaon (2 month)
Paras Hospitals, Gurgaon - (2 month)
P. D.Hinduja National Hospital & Research Centre - (2 month)
Bombay Hospital, Indore - (6 month)
Greater Kailash Hospital, Indore -(2 month)
A
CADEMIC
C
REDENTIALS
Qualifications
Master of Business Administration
(Hospital Administration)
Bachelor of Business Administration
(Hospital Administration)
Institution/University
Institute of Management Studies,
DAVV Indore
Institute of Management Studies,
DAVV Indore
Pointer
8.73/10
7.87/10
Certifications
 Six Sigma Certification.
 Materials & Inventory Management Excellence Programme for Hospital Supply Chain Managers
I
T
F
ORTE
 Statistical & Analytical Tools,
 MS Office (Word, Excel, PowerPoint, Visio)&Internet Proficiency
E
XTRAMURAL
E
NGAGEMENTS
 Successfully attended conference on Hospital Administration, Infrastructure and Technology in AIIMS.
 Quality champion: Prepared&Revised the SOPs and did documentation control at the time of NABH & JCI surveillance, given NABH & JCI and departmental trainings to personnel and streamlining the process as per NABH/JCI standards
P
ERSONAL
S
NIPPETS
Date of Birth: 6 th July, 1986

Permanent Address:
Linguistic Skills:
Mukherjee MargNalkheda, Distt.-Shajapur – 465445 (M.P.)
Hindi, English and Urdu (Arabic- Only read)