Sheetal Agrawal
Kyle Noori
Bhaumik Shah
Michael Jacoby
SYSTEM REQUEST FORM
Project Sponsor: Dr. Naveed Saleem
CEO of HumNet Inc
Phone: 111-222-8888
Email: saleem@uhcl.edu
BUSINESS BACKGROUND
 HumNet Inc is a company which was started in 2005 and is





headquartered in Houston.
The company offers a web based service to its users
A simple web based question & answer forum where users can post
their questions on the site and get answers from other users
The main goal of our company is to give correct and accurate
information to our users
The company has been successful in attracting 20,000 unique web
users
The total revenue of the company derived mainly from web
advertisements is approximately $90,000.
BUSINESS NEED
 Improve market share through increased Expert and customer






interactions
To connect Experts with Information Seekers in a timely manner
within their area of expertise and region
To Increase earning opportunity for experts
Increase revenues by earning percentage share every time an
expert charges an information seeker
Improve customization of expertise supplied to information
seeker
Establish online marketplace for services and information
delivery.
Reliable place to search for personalized expert services
Registered Information
Seeker
Process Flow
(Overview)
Select Region
Select Category
Specify Requirement
List Of Registered Category
Experts in System
Choose Expert(s) to send
Information/Service request to
Expert(s) confirms Interest back wth:
- Service summary / samples
- Estimated time & charges
- Deliverables / Exclusions
Information Seeker confirms /
Select Expert provider
Binding Agreement Authorizing
Charges & Service Delivery
Terms & Conditions
Delivery of Service
Payment via PayPal
Receiver leaves rating and
feedback review
Shortlist Criteria
- Rating / Reviews
- Charge (¢/min, per service,
unspecified or free)
- Online Status (timings specified)
- Expertise summary
- Knowledge bucket
- Contact using Skype id / email
BUSINESS REQUIREMENT
 Provide user friendly and simple interface and easy navigation





system for users
Simple and easy registration system for users (username,
password and email)
Expertise area searchable by region and area of expertise
Review and rating capability for experts by users
Opportunity for experts to charge for their specialized
skills/knowledge as against free Question & Answer boards.
Secure money transactions using PayPal and communication
using Skype and online tools.
BUSINESS VALUE
 Earning revenue(%) every time an expert charges to an







Information Seeker.
Benefit to all stakeholders – Information Seeker, Experts and
Company
Increase in number of users by implementing unique system
Increase brand awareness
Increase revenue by getting more advertisements
Increase Customer satisfaction
Expand company operations
No additional cost for users
SPECIAL ISSUES OR CONCERNS
 Individuals trying to inflate their own ratings
 Risk associated with developing/introducing entirely new system
 Portal launch within next six month by December 2010
 Estimated funding is $500,000
 System should be compatible with different browsers
 System should be up 24 x 7
 System should have secure Money transactions
 Personal Information Security
 Only registered users can participate according to the proposed
System
Questions?