Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries
Invited Speakers for CANTO 2nd Annual Marketing Forum
February 26, 2015
U.S. & Caribbean Operators
(CALA Highlighted)
Alaska Communications (ACS)
Appalachian Wireless
AT&T (U.S.)
Bahamas Telecommunications
Corporation (BTC)
Belize Telemedia Limited (BTL)
Cable & Wireless/LIME
(Caribbean)
Cablecom (Latin America)
Columbus Networks (Caribbean)
Comcast (U.S.)
Cox Communications (U.S.)
Crosstel Wireless
Digicel (Jamaica)
ETECSA (Cuba)
Frontier Communications (U.S.)
MediaCom (U.S.)
Name
Title
Beth Barnes
Nicholas Wagner
Darlene Howell
Amy Iricks
Erik Larson
Leon Williams
Pat Walters
Janet Brown
Anwar Barrow
Dr. Dionne Miranda
Jenine Burns
Mary Meighan
Rafael Marin
Marlon Johnson
Garfield Sinclair
?
Ignacio Muraira
Sean Latty
Soyika Small
Mark Allen
Heather Lyon
Lisa Brodeth-Carrick
Page Valgora
Erik Falthzik
Robert Pettiford
Chris Ruhl
Patrick King
TBD
Sandeep Shashikant
Maryana Svyatskiy
Anne Tetamore
Corine Wong
Andrew Chernick
Manager of Market Research and Analytics
Marketing Analytics Specialist / Senior
Cust Relations Director
Lead Social Media Sr. Strategy Manager
CEO
SVP Customer Care
SVP Marketing
CEO
Former Chief Customer Service Officer
Customer Care
Director Sales
VP
Chief Marketing Officer
CEO Jamaica
Training
CIO
Head of Operations
VP, Service Delivery and Support
VP Customer Experience
Senior Director Retention and Sales, B2B
Comcast University
Director Indirect Retail Channel
Sr Director of Technology
Customer Solutions Director
Mgr, Product Mktg
Mktg Mgr - New York
VP of Customer Retention
1
3437 Stokesmont Road • Nashville, Tennessee 37215 USA
office: (615) 298-5429 • wireless: (615) 838-2535
email: melissa@telecomtrainingcorporation.com
www.telecomtrainingcorporation.com
Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries
Conor Watson
Michele Davis
Mario Murillo
Luis Miranda
Cyrielle Moulin
Melanie Vecchio
Philippe Anders
Melissa Marsh
Metro PCS
Nuevatel PCS De Bolivia
Orange (France)
Rogers Communications (Canada)
Sage Telecom
Saudi Telecom Company (Saudi
Arabia)
SETAR (Aruba)
Speednet Communications
Limited (Belize)
Manager, Customer Retention
VP Customer Operations
Customer Experience Manager
Director Mobile and CRM
Vincent Wong
Mike Nobles
Mutlaq Mohammed
Alghamdi
Ibrahim Alsuwail
Roland Croes
Marlushka
Shahaira N. Labad
Ronica Lopez
Narda Garcia
Marie Gomez
Cornelio Acosta
Lisa Gonzalez
Jennis Asraf
Telesur
Peter Kolenberg
Grace Yard-Hensen
Hector Lopez’s wife
Tanya Zyabkina
Telmex (Latin America)
Time Warner Cable (U.S.)
Krissy Espindola
Sai Dasari
Frost Keaton
Melissa French
T-Mobile USA
TSTT (Telecommunication
Services of Trinidad & Tobago)
VP, Customer Experience
Senior Director, Go-To-Market
Director of Loyalty Marketing and Strategic
Development
Director Customer Operations
Service Assurance Director
Direct Channels GM
CEO
Manager Customer Service
Marketing Manager
Marketing Director
Chief Operations Officer
Customer Service Manager
Sr Manager Sales
Manager Account Management Corporate
Services
Manager
Manager Customer Care
Human Resources
Director or Marketing Analytics
Former Director Knowledge Management &
Social Customer Support
Director of Marketing Systems and CRM
Keisha Grant
Kimberly Sebastian
U.S. Cellular Corporation (U.S.)
Mark Schlosser
CEM, Retention, Process Optimization
Director Multi-Channel Performance Support &
Process Improvement
Former Director of Training
2
3437 Stokesmont Road • Nashville, Tennessee 37215 USA
office: (615) 298-5429 • wireless: (615) 838-2535
email: melissa@telecomtrainingcorporation.com
www.telecomtrainingcorporation.com
Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries
Verizon Wireless (U.S.)
Viaero Wireless (U.S.)
Frank Edgington
Vance Heffern
Lien Nguyen
Dan Goodfellow
Mariano Legaz
Paul Sherman
(formerly with
Comcast)
Doug Crandall
Ken Sabey
Wells Fargo (U.S.)
John
Windstream Communications
(U.S.)
Gary Bledsoe
Senior Consultant
Mgr, Natl CS Operations Call In Rate Analytics
Consultant
Consultant
President – Florida Region
President Sales & Marketing
Director Marketing
Director Social Media
VP Organizational Development (former VP
Training & Development)
VP Residential Customer Care and Support
3
3437 Stokesmont Road • Nashville, Tennessee 37215 USA
office: (615) 298-5429 • wireless: (615) 838-2535
email: melissa@telecomtrainingcorporation.com
www.telecomtrainingcorporation.com
Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries
Invited Sponsors/Exhibitors for CANTO 2nd Annual Marketing Forum
Vendors
Alcatel-Lucent
Amdocs Customer Management
Carrier Insight
Crosstel
Crowd Care
Name
Hector Lopez
Nibha Aggarwal
Keith Tarter
R. David Wright
Chris Ruhl
Ian Collins
Assaf Amrani
Dana Arditi
cVidya Networks UK Ltd
John Gillespie
CX Team
Equifax
Amit Daniel
Miri Duenias
Jesus Casas
Mike Gandolfo
Jeff Stacey
Surya S.
Bipin Trehan
Jia Your
Front Porch
HGS Hinduja Global Solutions
Intersec Technologies
Invodo
J.D. Power
Lead by Experience
Senior Director
CEO
CEO
EVP of Global Sales and Business
Development
Robin Moriarty, Ph.D.
Ericsson North America
Title
David Green
Ned Sudduth
Keith Brickell
Partner
VP Marketing Leader for
Communications
VP, Marketing Leader for
Communications
VP of CEM and Analytics
Customer Solutions Sales Manager,
RNAM EP EB Solution
Commercialization
Consulting Managing Director
Solutions Manager, RNAM EP OSS
BSS CEM/Big Data & Analytics
Business Development Manager
Technical Services
Pierre Cabanettes
Frederic Gonzales
Steve Marino
Melissa Serje
Keith Blankenship
Gard Mayer
Adrian Chung
Kandice Clancey
Michelle Batt
Sales and Mktg Assoc
Account Director
Director
4
3437 Stokesmont Road • Nashville, Tennessee 37215 USA
office: (615) 298-5429 • wireless: (615) 838-2535
email: melissa@telecomtrainingcorporation.com
www.telecomtrainingcorporation.com
Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries
Loyalty One
Maritz Motivation Solutions
nexVortex, Inc.
Nokia Networks
Caroline Papadotos
Tiffany Benner
Deb Matthews
Nominum
Sciera
Sentis
SpatialBuzz
Dan Geiger
Alex Hardie
Matthew Madden
Taylor Tresselt
Rory Robichaux
Eric Michrowski
Leon Hardwick
SPI Global
Lee Gills
Timothy Samler
WDS, A Xerox Company
Edyta Crissey
Jesper Sjogren
Terilyn Hernandez
Michael Moxley
Colin Pritchard
Neil Rae
Clive Woodrow
Tim Deluca-Smith
Yorktel
Steve Peckman
Sykes Enterprises Inc
Transcom Worldwide
Industry Solutions Consultant
Director, Customer Experience
Head of Customer Experience
Management, North America
?
SVP Sales and Marketing
COO & Head, Americas and Europe
Director, Global Sales & Marketing
VP Business Development, SPI
CRM
Relationship Development Manager
Director Major Markets Marketing
VP Performance Delivery
Director, Client Services
Director, Client Services
General Manager
Sr. VP Client Experience
Global Head of Marketing
5
3437 Stokesmont Road • Nashville, Tennessee 37215 USA
office: (615) 298-5429 • wireless: (615) 838-2535
email: melissa@telecomtrainingcorporation.com
www.telecomtrainingcorporation.com