Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries Invited Speakers for CANTO 2nd Annual Marketing Forum February 26, 2015 U.S. & Caribbean Operators (CALA Highlighted) Alaska Communications (ACS) Appalachian Wireless AT&T (U.S.) Bahamas Telecommunications Corporation (BTC) Belize Telemedia Limited (BTL) Cable & Wireless/LIME (Caribbean) Cablecom (Latin America) Columbus Networks (Caribbean) Comcast (U.S.) Cox Communications (U.S.) Crosstel Wireless Digicel (Jamaica) ETECSA (Cuba) Frontier Communications (U.S.) MediaCom (U.S.) Name Title Beth Barnes Nicholas Wagner Darlene Howell Amy Iricks Erik Larson Leon Williams Pat Walters Janet Brown Anwar Barrow Dr. Dionne Miranda Jenine Burns Mary Meighan Rafael Marin Marlon Johnson Garfield Sinclair ? Ignacio Muraira Sean Latty Soyika Small Mark Allen Heather Lyon Lisa Brodeth-Carrick Page Valgora Erik Falthzik Robert Pettiford Chris Ruhl Patrick King TBD Sandeep Shashikant Maryana Svyatskiy Anne Tetamore Corine Wong Andrew Chernick Manager of Market Research and Analytics Marketing Analytics Specialist / Senior Cust Relations Director Lead Social Media Sr. Strategy Manager CEO SVP Customer Care SVP Marketing CEO Former Chief Customer Service Officer Customer Care Director Sales VP Chief Marketing Officer CEO Jamaica Training CIO Head of Operations VP, Service Delivery and Support VP Customer Experience Senior Director Retention and Sales, B2B Comcast University Director Indirect Retail Channel Sr Director of Technology Customer Solutions Director Mgr, Product Mktg Mktg Mgr - New York VP of Customer Retention 1 3437 Stokesmont Road • Nashville, Tennessee 37215 USA office: (615) 298-5429 • wireless: (615) 838-2535 email: melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries Conor Watson Michele Davis Mario Murillo Luis Miranda Cyrielle Moulin Melanie Vecchio Philippe Anders Melissa Marsh Metro PCS Nuevatel PCS De Bolivia Orange (France) Rogers Communications (Canada) Sage Telecom Saudi Telecom Company (Saudi Arabia) SETAR (Aruba) Speednet Communications Limited (Belize) Manager, Customer Retention VP Customer Operations Customer Experience Manager Director Mobile and CRM Vincent Wong Mike Nobles Mutlaq Mohammed Alghamdi Ibrahim Alsuwail Roland Croes Marlushka Shahaira N. Labad Ronica Lopez Narda Garcia Marie Gomez Cornelio Acosta Lisa Gonzalez Jennis Asraf Telesur Peter Kolenberg Grace Yard-Hensen Hector Lopez’s wife Tanya Zyabkina Telmex (Latin America) Time Warner Cable (U.S.) Krissy Espindola Sai Dasari Frost Keaton Melissa French T-Mobile USA TSTT (Telecommunication Services of Trinidad & Tobago) VP, Customer Experience Senior Director, Go-To-Market Director of Loyalty Marketing and Strategic Development Director Customer Operations Service Assurance Director Direct Channels GM CEO Manager Customer Service Marketing Manager Marketing Director Chief Operations Officer Customer Service Manager Sr Manager Sales Manager Account Management Corporate Services Manager Manager Customer Care Human Resources Director or Marketing Analytics Former Director Knowledge Management & Social Customer Support Director of Marketing Systems and CRM Keisha Grant Kimberly Sebastian U.S. Cellular Corporation (U.S.) Mark Schlosser CEM, Retention, Process Optimization Director Multi-Channel Performance Support & Process Improvement Former Director of Training 2 3437 Stokesmont Road • Nashville, Tennessee 37215 USA office: (615) 298-5429 • wireless: (615) 838-2535 email: melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries Verizon Wireless (U.S.) Viaero Wireless (U.S.) Frank Edgington Vance Heffern Lien Nguyen Dan Goodfellow Mariano Legaz Paul Sherman (formerly with Comcast) Doug Crandall Ken Sabey Wells Fargo (U.S.) John Windstream Communications (U.S.) Gary Bledsoe Senior Consultant Mgr, Natl CS Operations Call In Rate Analytics Consultant Consultant President – Florida Region President Sales & Marketing Director Marketing Director Social Media VP Organizational Development (former VP Training & Development) VP Residential Customer Care and Support 3 3437 Stokesmont Road • Nashville, Tennessee 37215 USA office: (615) 298-5429 • wireless: (615) 838-2535 email: melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries Invited Sponsors/Exhibitors for CANTO 2nd Annual Marketing Forum Vendors Alcatel-Lucent Amdocs Customer Management Carrier Insight Crosstel Crowd Care Name Hector Lopez Nibha Aggarwal Keith Tarter R. David Wright Chris Ruhl Ian Collins Assaf Amrani Dana Arditi cVidya Networks UK Ltd John Gillespie CX Team Equifax Amit Daniel Miri Duenias Jesus Casas Mike Gandolfo Jeff Stacey Surya S. Bipin Trehan Jia Your Front Porch HGS Hinduja Global Solutions Intersec Technologies Invodo J.D. Power Lead by Experience Senior Director CEO CEO EVP of Global Sales and Business Development Robin Moriarty, Ph.D. Ericsson North America Title David Green Ned Sudduth Keith Brickell Partner VP Marketing Leader for Communications VP, Marketing Leader for Communications VP of CEM and Analytics Customer Solutions Sales Manager, RNAM EP EB Solution Commercialization Consulting Managing Director Solutions Manager, RNAM EP OSS BSS CEM/Big Data & Analytics Business Development Manager Technical Services Pierre Cabanettes Frederic Gonzales Steve Marino Melissa Serje Keith Blankenship Gard Mayer Adrian Chung Kandice Clancey Michelle Batt Sales and Mktg Assoc Account Director Director 4 3437 Stokesmont Road • Nashville, Tennessee 37215 USA office: (615) 298-5429 • wireless: (615) 838-2535 email: melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com Customized Training Solutions for Telecommunications, Electric Power, and Cable Industries Loyalty One Maritz Motivation Solutions nexVortex, Inc. Nokia Networks Caroline Papadotos Tiffany Benner Deb Matthews Nominum Sciera Sentis SpatialBuzz Dan Geiger Alex Hardie Matthew Madden Taylor Tresselt Rory Robichaux Eric Michrowski Leon Hardwick SPI Global Lee Gills Timothy Samler WDS, A Xerox Company Edyta Crissey Jesper Sjogren Terilyn Hernandez Michael Moxley Colin Pritchard Neil Rae Clive Woodrow Tim Deluca-Smith Yorktel Steve Peckman Sykes Enterprises Inc Transcom Worldwide Industry Solutions Consultant Director, Customer Experience Head of Customer Experience Management, North America ? SVP Sales and Marketing COO & Head, Americas and Europe Director, Global Sales & Marketing VP Business Development, SPI CRM Relationship Development Manager Director Major Markets Marketing VP Performance Delivery Director, Client Services Director, Client Services General Manager Sr. VP Client Experience Global Head of Marketing 5 3437 Stokesmont Road • Nashville, Tennessee 37215 USA office: (615) 298-5429 • wireless: (615) 838-2535 email: melissa@telecomtrainingcorporation.com www.telecomtrainingcorporation.com