Professional Project Management COURSE TEMPLATES Facilitator Peter Wyss, PMP El.Eng.B.Sc./MBA Cert. Scrum Master Cert. Coach (CCA/ICF) Cert. NLP Practitioner Copyright PMCC-INTERNATIONAL S/B 2011 PROFESSIONAL PM COURSE– TEMPLATES Content 1 2 3 PMBOK 9 Knowledge Areas (PMBOK® Guide)-Fourth Edition ................................................................. 3 1.1 Practice ................................................................................................................................................. 6 1.2 Communications Management Plan..................................................................................................... 7 1.3 Stakeholder Matrix ................................................................................................................................ 4 1.4 Comprehensive Stakeholder Checklist................................................................................................. 5 1.5 Project Management Plan Assessment ............................................................................................... 8 1.6 Create your own Work Breakdown Structure ....................................................................................... 9 1.7 Conclusion and Presentation ................................................................................................................ 9 1.8 WBS Checklist .................................................................................................................................... 10 1.9 Preparing a Network Diagram ............................................................................................................ 11 1.10 Top 5 Opportunities & Risks ............................................................................................................. 13 1.11 Template for Change Management Plan ......................................................................................... 12 Action Plan ................................................................................................................................................ 14 2.1 Lessons Learned ................................................................................................................................ 14 2.2 Actions to do ....................................................................................................................................... 14 References ................................................................................................................................................ 15 Copyright PMCC-INTERNATIONAL S/B 2013 Page 2 PROFESSIONAL PM COURSE– TEMPLATES 1 PMBOK 10 Knowledge Areas (PMBOK® Guide)-Fifth Edition Knowledge Areas 1 Project Integration Management 2 Project Scope Management 3 Project Time Management 4 Project Cost Management 5 Project Quality Management 6 Project Human Resource Management 7 Project Communications Management 8 Project Risk Management 9 Project Procurement Management 10 Project Stakeholder Management Comments Add Personal Notes Copyright PMCC-INTERNATIONAL S/B 2013 Page 3 PROFESSIONAL PM COURSE– TEMPLATES 1.1 Stakeholder Matrix Template for the Stakeholder Analysis of your project: Stakeholder and basic Characteristic [full contact] Copyright PMCC-INTERNATIONAL S/B 2013 Level of influence or power [1..5] Level of Interest Potential areas of collaboration / synergy Potential areas of conflict Suporter / Blocker / Neutral Information need and how [1..5] Page 4 PROFESSIONAL PM COURSE– TEMPLATES 1.2 Comprehensive Stakeholder Checklist 1.2.1 Have all stakeholders been identified? 1.2.2 Did we identify all the stakeholders of them? How about gender? 1.2.3 Have different types of female stakeholders been identified? Have all potential supporters/opponents of the project been identified Have the interests of vulnerable groups been identified? What new primary or secondary stakeholders could emerge as a result of the project? For an on-going project, did we relate all of them to results? Have we drawn out all the interests 1.2.4 Have all primary & secondary stakeholders been listed? Have all potential supporters/opponents of the project been identified? Have primary stakeholders been categorised by gender, wealth, status or other relevant social categories? Have the interests of vulnerable groups been identified? What new primary or secondary stakeholders could emerge as a result of the project? Have we related each stakeholder to either the problems, the project addresses or to the objectives of the project? What are the stakeholder’s expectations of the project? What benefits are there likely to be for this stakeholder? What resources will the stakeholder wish to avoid committing to the project? What other interest does the stakeholder have that may conflict with or support the project? How does the stakeholder regard other stakeholders in the matrix? Have we made a realistic assessment of their capacities? What role must the key stakeholders play if this project is to succeed? Is this a realistic role for this stakeholder? What negative responses can be anticipated from this stakeholder given its interests? What impact would these negative responses have on the project? How probable are these negative responses? Are these negative responses major risks? Which assumptions about stakeholders threaten or support the project? Copyright PMCC-INTERNATIONAL S/B 2013 Page 5 PROFESSIONAL PM COURSE– TEMPLATES 1.3 Practice 1.3.1 Overview Apply the concepts you learned about project communications by working with your team to create a communications management plan. 1.3.2 Directions 1.3.3 As a team, review the information and results from the previous exercises. Prepare a communications management plan. Specifically o Identify the project stakeholders (at least 3) o Determine the information needs of each stakeholder (at least one per stakeholder) o Determine the optimum medium to distribute the information o Determine the frequency of communications o Determine the communications owner o Identify any project management plan component impacts as a result of developing the communications management plan o Update your assumptions register as a result of this exercise, if necessary Use the template provided on the next page to capture your teams result. Document any communications activities that you will need to include in your WBS. Group Brainstorm Brainstorm this exercise with your team members. Discuss your entries into the project charter and create a flip chart as a summary for a short presentation. Be prepared to share these items with the group. 2 Minutes Presentation Copyright PMCC-INTERNATIONAL S/B 2013 Page 6 PROFESSIONAL PM COURSE– TEMPLATES 1.4 Communications Management Plan Stakeholder 1.4.1 Information Need Medium Frequency Owner Other Notes 1 2 Add Personal Notes 3 Copyright PMCC-INTERNATIONAL S/B 2013 Page 7 PROFESSIONAL PM COURSE– TEMPLATES 1.5 Project Management Plan Assessment Use a ranking of 1..5, for current and target. 1 is the lowest mark and means it is not available, bad or not practiced, while 5 is top notch quality, availability and understood by all stakeholders. Component Add Personal Notes 1 Project Charter & Requirements 2 Schedule Baseline 3 Cost Performance Baseline 4 Scope Management Plan 5 Requirement Management Plan 6 Quality Management Plan 7 Human Resource Plan 8 Communication Management Plan 9 Risk Management Plan Current Target Gaps and Measures 10 Procurement Management Plan 11 Contract Management 12 Project Operation Controlling 13 14 15 Copyright PMCC-INTERNATIONAL S/B 2013 Page 8 PROFESSIONAL PM COURSE– TEMPLATES 1.6 Create your own Work Breakdown Structure The first step to creating your WBS is to get all your team, and possibly key stakeholders, together in one room. Although your team is not listed as an input or tool in the above sections, they are probably your most vital asset to this process. Your team possesses all the expertise, experience, and creative thinking that will be needed to get down to the specifics of each deliverable! 15 Minutes Preparation Project Sub-Project or Project Phase Component Sub-Project or Project Phase Component Work Package Work Package Component Work Package Sub-Project or Project Phase Component Work Package Sub-Project or Project Phase Component Work Package Sub-Project or Project Phase Component Work Package Component Work Package WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP WP 1.7 Conclusion and Presentation To be at this point, it is an important milestone in a project. By now, you have a clear idea about your project and the scope of work. Now you know much more what to deliver and what it takes to do so. If you have done this exercise in a team, most likely the entire team is on the same page with the project and has delivered great input. 5 Minutes Presentation Present your view about WBS and your Project WBS as example. Copyright PMCC-INTERNATIONAL S/B 2013 Page 9 PROFESSIONAL PM COURSE– TEMPLATES 1.8 WBS Checklist In General Evaluate checks in gray boxes for actions to be taken. Description 1 Have you created both a WBS Graphic and WBS Dictionary? 2 Did you include all tangible deliverables? 3 Did you include all support, analytical, and project management elements? 4 Did you start with a project charter with clear project objectives? 5 Did you utilize all applicable information from previous projects? 6 Did you involve your entire team and key stakeholders when creating the WBS? 7 Was a consistent naming convention used across the WBS? 8 Did you baseline the WBS to ensure proper change control? 9 Does your WBS provide traceability across other relevant project documents? 10 Have you organized your WBS based on your organization and functions? 11 Have you structured your WBS starting with phases of the project? 12 Did you place all work packages at the same level on purpose? Yes No Yes No For Each WBS Element Evaluate checks in gray boxes for actions to be taken. Description 13 Is the element name a noun or gerund? 14 Do the children elements total 100% of the parent element? 15 Is the detailed scope description in the WBS Dictionary clear and accurate? 16 Did you define relevant exclusions in the WBS Dictionary? 17 Do you know what “done” looks like and what is being delivered? 18 Do the key stakeholders for this element clearly understand it? 19 Is there any other element with some of the same scope? 20 Are there sub-deliverables ~80 hrs that should be defined? 21 Is there a one-to-one parent/child relationship? 22 Is this element not a part of your project? Copyright PMCC-INTERNATIONAL S/B 2013 Page 10 PROFESSIONAL PM COURSE– TEMPLATES 1.9 Preparing a Network Diagram Create a start node Sequentially arrange all activities from start Draw arrows from the start node to the first activity node Repeat the process for all successors for all activities Causes of dependencies: o Mandatory (hard logic), eg a prototype must be built before it can be tested. o Discretionary, (soft logic) usually defined by the team, based on best practises or desired sequence. o External, involves relationships between project activities and activities outside of your project, eg an environmental assessment is required before the project can start. o Unknown 1 Group Discussion 2 3 4 Add Personal Notes Copyright PMCC-INTERNATIONAL S/B 2013 Page 11 PROFESSIONAL PM COURSE– TEMPLATES 1.10 Template for Change Management Plan Change Requests – how will changes be submitted to the project team? Use a step by step approach – itemized list or flowchart Change Analysis – What process will be used to analyse a requested change? Change Approval Who are the key decision makers that will approve/reject a change What are their decision-making thresholds? Change Planning – How will change decisions be incorporated into the project management plan and how will it be communicated to the team? Copyright PMCC-INTERNATIONAL S/B 2013 Page 12 PROFESSIONAL PM COURSE– TEMPLATES 1.11 Top 5 Opportunities & Risks Copyright PMCC-INTERNATIONAL S/B 2013 Page 13 PROFESSIONAL PM COURSE– TEMPLATES 2 Action Plan 2.1 Lessons Learned 1 Group Discussion 2 3 4 Add Personal Notes 2.2 5 Actions to do Item Objective Activity Who When 1 2 3 4 5 6 7 8 Copyright PMCC-INTERNATIONAL S/B 2013 Page 14 PROFESSIONAL PM COURSE– TEMPLATES 3 References BOOKS: A Guide to the Project Management Body of Knowledge, 5th Edition, Project Management Institute 2013 Project Management: A systems approach to Planning, Scheduling and Controlling 8th Edition, Kerzner Harold. 2003. Project Management Planning & Controlling Techniques, Rory Burke, 3rd Edition, Wiley 1999 Project Portfolio Management, Harvey A. Levine, Jossey-Bass 2005 Visualizing Project Management, Kevin Forsberg, Hal Mooz, Howard Cotterman, John Wiley & Sons 2005, 3rd Edition Identifying and Managing Project Risk, Tom Kendrick, Amacom 2009 2nd Edition Successful Project Management, Trevor L Young, Kogan Page 2010 3rd Edition Project Management Secrets, Matthew Batchelor, Harper Collins Publishers 2010 WEBSITES: www.pmi.org www.pmstudent.com http://project-management-knowledge.com/ http://www.projectsmart.co.uk/ Copyright PMCC-INTERNATIONAL S/B 2013 Page 15