TRANSFORMATION OF PAYMENTS SYSTEM IN NIGERIA BY J. OMEBERE IYARI BRANCH CONTROLLER, LAGOS BRANCH CENTRAL BANK OF NIGERIA ON 17TH APRIL, 2015 AT THE COVENANT UNIVERSITY, OTA OGUN STATE CENTRAL BANK OF NIGERIA Outline 2 Introduction Evolution of the Nigerian payments system Components of the Payments System. Transformation of Payments System Payments System Initiatives Most Recent Initiatives Issues and Challenges Way forward Conclusion. CENTRAL BANK OF NIGERIA Payments System defined 3 The Bank for International Settlement defined payment system as ‘ a specific set of instruments, banking procedures and inter-bank funds transfer ( e.g. clearing and settlement) systems that ensures the circulation of money”. CENTRAL BANK OF NIGERIA Payments System defined 4 Payments system is the entire arrangement of instruments, procedures, regulation and laws governing institutions, interconnected networks of hardware and software, institutions and communications technology facilitating transfer of monetary value between transacting parties. CENTRAL BANK OF NIGERIA Definition (Cont’d) 5 Simply put, the payments system is any arrangement that facilitates the transfer of monetary value among transacting parties. Payments System is the major foundation of modern market economy. CENTRAL BANK OF NIGERIA Definition (Cont’d) 6 The payments system plays three key roles, namely: Monetary policy role Financial stability role Overall economic role CENTRAL BANK OF NIGERIA OBJECTIVES OF PAYMENTS SYSTEM 7 The primary objective of the payments system is to facilitate transfer of monetary value amongst parties. However, achieving this objective requires an efficient , safe and reliable payments system. To facilitate timely exchange of value with least cost to users, system providers and the economy. To contain the inherent risks such as liquidity, credit, operational, legal and systemic risks. CENTRAL BANK OF NIGERIA KEY BENEFITS OF PAYMENTS SYSTEM 8 High inflow of liquidity into the banking system. Effective liquidity management Efficient and safe execution and management of monetary policy operations. Less-cash payment environment. A safe and effective payments infrastructure is core to the financial stability of any country. CENTRAL BANK OF NIGERIA IMPORTANCE OF PAYMENTS SYSTEM 9 As a mechanism for the transfer of monetary claims in commercial and financial transactions. It allows for optimisation of scarce financial resources. CENTRAL BANK OF NIGERIA IMPORTANCE OF PAYMENTS SYSTEM 10 Payments system performs pivotal roles in the economy, including fostering stability in the financial system, providing a channel for effective monetary policy, and promoting economic efficiency in general. Indeed, there is a strong relationship between an efficient payments system and effective monetary policy. CENTRAL BANK OF NIGERIA Evolution of the Payments System 11 The Nigerian payments system has evolved from the rudimentary traditional exchange systems which existed prior to the establishment of formal banking system in the then British colonies and during the period immediately following the establishment of the CBN. CENTRAL BANK OF NIGERIA Development of Payment System 12 Over time and with increased banking services, more sophisticated instruments of exchange have developed such as the use of banknotes, coins, cheques and electronic transfers. These developments were traceable to the collaborative efforts between the CBN, the deposit money banks and other key stakeholders in the banking system in particular and within the financial system in general. CENTRAL BANK OF NIGERIA Development of the Payments System 13 In pursuance of its mandate of ensuring the emergence of an efficient and safe payments system, the CBN in her role as the regulator of the banking industry, has embarked on a number of initiatives aimed at providing needed infrastructure, and the development of institutional and regulatory frameworks, following a series of amendments to the original CBN Act, which have strengthened the Bank’s legal basis for developing the payments system. CENTRAL BANK OF NIGERIA Roles of CBN inPayments System 14 Service Provision : CIFTS ( The CBN RTGS), Clearing and Settlement Service. Oversight Responsibility: provision of direct oversight activities, establishment of Payments System and Policy Oversight Office; data gathering and Processing of complaints ; Rules and Regulations, Guidelines, Circulars issued to guide activities of financial institutions. Payments facilitation: Adoption of MICR, NACS, Central Switch, Cheque Standard Administration Unit, Cheque Printers Accreditation, RTGS and S4.(Scriples Securities Settlement System). CENTRAL BANK OF NIGERIA COMPONENTS OF Payments 15 The components of the payments system can be categorised as follows: Payment Instruments Participating Institutions (e.g banks, discount houses, clearing agent/NIBSS, etc) Payment Infrastructure (e.g NACS, RTGS, T24) Laws, rules, standards and guidelines which govern the conduct of payment services . Market arrangements and procedures for rendering payment services. CENTRAL BANK OF NIGERIA TYPES OF PAYMENTS INSTRUMENT 16 Cash (Note and Coins). These constitute the legal tender currency issued by the CBN. Cash remains the dominant payments instrument in Nigeria from 1959 to date due to its immediate settlement finality and the low banking habit in the country. However, the dominance of cash as a preferred mode of payment has had negative implications for monetary management, thus necessitating the development of alternative modes of payment. CENTRAL BANK OF NIGERIA TYPES OF PAYMENTS INSTRUMENT 17 2. Cheque: This is a written order from one party ( a drawer ) to another (the drawee) requiring the drawee to pay a specified sum on demand to the drawer or to a 3rd party specified by the drawer. CENTRAL BANK OF NIGERIA TYPES OF PAYMENTS INSTRUMENT 18 3. Electonic Card (e-card) This is a physical plastic ‘Card’ that uniquely identifies the holder, and can be used for financial transactions on the internet, ATM, PoS, etc. The cards are categorised as : Debit card, credit card and stored value/Reloadable card. Electronic Money (e-money): Monetary value stored on an electronic device such as mobile phone, prepaid card, etc. CENTRAL BANK OF NIGERIA PAYMENTS CHANNELS 19 Payment channels in Nigeria exist in various forms. The popular channels include the followings: Over the counter cash payment at the DMB’s banking hall. Automated Teller Machines;(ATM) Point of Sale (PoS) Terminal CENTRAL BANK OF NIGERIA PAYMENTS CHANNELS 20 Online web portals. Mobile phones. Automated Clearing House (ACH) or e- payment platforms. Electronic Funds Transfers using payment infrastructure such as the Real Time Gross Settlement (RTGS) system for Interbank Funds Transfer, ThirdParty Funds Transfer, etc. CENTRAL BANK OF NIGERIA PAYMENTS SYSTEM PARTICIPANTS 21 The participants of the payments system are: Deposit money banks. Discount houses Payment service providers ( e-payment Scheme Operators, ISP, ATMCs, etc. EFT switches (Interswitch, e-transact, ValuCard, Card Technology, 3-Line, Chams etc) Nigeria Interbank Settlement System(NIBSS PLC). National Central Switch (Managed by NIBSS) CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 22 According to Cambridge Dictionary, Transformation is a complete change in the appearance or character of something or someone, especially so that the thing or person is improved. In an organisational context, it is a process of profound and radical change that orients an organisation in a new direction, and takes it to an entirely different level of effectiveness. It implies a radical change of character with little or no resemblance with the past configuration or structure. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 23 Steps taken to modernise the Payments System : MAGNETIC INK CHARACTER RECOGNITION (MICR) The CBN adopted the Magnetic Ink Character Recognition (MICR) technology in 1988 . Following the myriad of problems associated with the MICR implementation process, the Bank in consultation with the Bankers’ Committee, decided to fully automate the clearing process by introducing the latest clearing technology, then the National Automated Clearing System (NACS). The adoption of MICR gave rise to the automation of the clearing system to make it a veritable platform for development of electronic payment channels. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 24 NIBSS :The Nigeria Inter-bank Settlement System Plc was established in 1993, and mandated to manage the NACS system. As a veritable platform for supporting the electronic payments system, the NACS has facilitated the efficient and cost-effective process of clearing items based on electronic data presentation. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM CONTD’ 25 It has also facilitated the development of other financial products, such as electronic cards the NIBSS Fast Funds, and the NIBSS Electronic Funds Transfer (NEFT), in addition to the traditional, paper-based instruments. Furthermore, the NACS has made it possible for the clearing cycles of local and upcountry instruments to be reduced drastically. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM CONTD’ 26 NIGERIA AUTOMATED CLEARING SYSTEM (NACS) : The NACS became operational in October 2002 in the Lagos Clearing Zone before it was extended to Abuja in March 2005 and later to Port Harcourt in 2008. It reduced the clearing cycle from 5 days to 3 days for Local instruments and from 9 days to 6 days for UpCountry chegues. Local and Up-Country clearing cycle was harmonised to T+2 in 2008. Presently, clearing cycle of financial instruments(including cheques) had been harmonised to T+1.(T=Transaction date/day + one day to receive value). This is one of the fastest clearing cycle in the world and virtually eliminates float and facilitates transmission of monetary policy decisions or measures. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM CONTD’ 27 The New Settlement System: Settlement /Non-Settlement banks: The CBN had introduced and implemented a new clearing and settlement framework in April 2004. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM (CONTD) 28 The new system categorised banks into Settlement and Non-Settlement banks. It also involved an upward review of the required clearing collateral to N15 billion for each of the banks to be a settlement bank. Following this development, seven clearing banks, which had met the requirement for maintaining a clearing account, were appointed and designated “Settlement Banks” in April 2004, and given the task of performing the clearing functions for other banks. The number of settlement banks was further increased to 12 in 2006 as more banks met the requirements. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM (CONTD) 29 The settlement arrangement under the new system has enabled non-settlement banks to maintain agency arrangements with the settlement banks. The new clearing and settlement arrangement has reduced the various risk elements that were associated with the earlier settlement processes. There are presently eleven settlement banks in Nigeria. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM (CONTD) 30 The REAL TIME GROSS SETTLEMENT SYSTEM (RTGS) Prior to 2006, large-value payments were settled through a deferred net settlement system before the introduction of the Real-Time Gross Settlement (RTGS) System in Nigeria. The net settlement system was prone to settlement and systemic risks. Given the defects of the net settlement system and in view of the sensitive nature of wholesale payments, the CBN commenced the operation of the RTGS system. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 31 RTGS: The CBN had commenced the operation of the RTGS System on December 18, 2006 with a view to increasing the efficiency of time critical payments. The CBN named its RTGS as the CBN Inter-bank Funds Transfer System (CIFTS). The system interfaces with the Bank’s core banking application (the T24 system) and has all the 24 Nigerian deposit money banks and five (5) discount houses as direct participants from inception. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 32 The System allows participants to perform ‘electronically,’ a number of transactions from their offices, using the Terminal Access Device. Notable among the transactions that can be effected are inter-bank transfers, third party fund transfers (transfer on behalf of bank A’s customer to the account of bank B’s customer), account balance enquiries, queue management, reports generation and reconciliation. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM 33 The RTGS also offers a number of other benefits which include a reduction of systemic risk, the elimination of settlement risks due to the irrevocability of payments messages, and enhanced efficiency of the monetary policy implementation process. The system is also capable of providing Delivery Versus Payment (DVP) for securities settlement and Payment Versus Payment (PVP) for foreign exchange settlement to reduce risks. CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM (CONT’D) 34 MICR Technical Implementation Committee (MTIC): The MTIC was set up to provide strategic direction in the Management of MICR , Cheque truncation system and processes in the improvement of clearing process and security of documents used in the Nigerian banking industry. The Committee members were drawn from two departments of the CBN, DMBs and NIBSS CENTRAL BANK OF NIGERIA TRANSFORMATION OF PAYMENTS SYSTEM (CONT’D) 35 The Committee monitors compliance with the Nigeria Cheque Standard by the banks and local cheque printers. It carries out yearly inspection of cheque printers for evaluation and assessment of the quality of cheques. It monitors quality for their MICR print system and chequeimage design , in order to ascertain their continued conformity with the specifications of the Nigeria Cheque Standard(NCS) and the standard as contained in the Nigeria Cheque Printers Accreditation Scheme(NICPAS) documents, and consequent reduction in MICR reject. The Committee recently completed the accreditation exercise of cheque printers for year, 2014. CENTRAL BANK OF NIGERIA Payments System Initiatives 36 Cheque Standards: Nigeria Cheque Standards and Nigeria Cheque Printers Accreditation Scheme (NICPAS) were issued in 2006 and commenced operations fully in 2007. The aims are to ensure strict compliance with minimum technical requirements for the effective implementation of the required standards. CENTRAL BANK OF NIGERIA Payments System Initiatives 37 The Cheque Standard and the NICPAS are to address the fundamental problem confronting cheque transactions in Nigeria, such as poor quality of cheque paper, inadequate security on paper, non usage of security inks; cheque design format not consistent with recommendations, absence of post-encoded cheques, wrong sort code, and above all, proliferation of cheque printers in Nigeria. Before now we had twelve accredited cheque printers both Local and foreign. The CBN adopted the use of only local printers in 2011, to domesticate cheque printing.The Scheme was intended to regulate cheque printing to stem the rising trend in the cheque reject rate. Presently, there are two accredited cheque printers in Nigeria. The accreditation exercise is done once every year. CENTRAL BANK OF NIGERIA Payments System Initiatives 38 The uniform standard has facilitated a significant improvement in the clearing process and in the management of payment risks and thereby further, increasing public confidence in the Nigerian banking system. Cheque Standard Administration Unit: (CSAU) : The Cheque Standard Administration Unit is domiciled in CBN –Banking and Payments System Department(BPSD) established to provide blue print for quality control of cheques production job order between the banks and the cheque printers; monitor the quality for their MICR print system-image design, in order to ascertain their continuous conformity with the specification of the Nigerian Cheque Standards (NCS) and the standard as contained in the NICPAS documents , consequently resulting in a reduction in MICR reject rates. CENTRAL BANK OF NIGERIA Payments System Initiatives 39 Electronic Payments: The use of payment cards was introduced in Nigeria in the early 1990s, but there was a low level of acceptance at the initial stage, due to a number of factors including the following: lack of a shared network, poor services, a limited number of Automated Teller Machines (ATM) and Point of Sale (PoS) Terminals, and the high cost of operations. However, the collaborative efforts the CBN, the commercial banks and other stakeholders have significantly facilitated the adoption of electronic payments in Nigeria. CENTRAL BANK OF NIGERIA The Automated Teller Machine (ATM) and the Point of Sale (PoS) Terminal 40 Automated Teller Machine (ATM): There were various attempts by Nigerian banks to operate Automated Teller Machines in the early 1990s. Such ATMs were stand-alone equipment and not interoperable. In view of the problems of interoperability, a consortium of banks soon introduced common platforms for shared ATMs and floated switching companies to manage them. The CBN licensed the first Electronic Funds Transfer (EFT) switch in 2004 and by 2008, the number of switches had increased to five. This initiative, together with other significant developments in infrastructure and the regulatory framework, brought about an upsurge in the use of ATMs and debit cards in Nigeria. CENTRAL BANK OF NIGERIA The Automated Teller Machine (ATM) and the Point of Sale (PoS) Terminal 41 Point of Sale (PoS) : The PoS terminal that had started as an off-line device recorded some improvement in its service delivery. The growing connectivity of PoS terminals via General Packet Radio Services (GPRS) has facilitated their spread across the country. The non-availability of wired line connectivity has not constrained the process. CENTRAL BANK OF NIGERIA Mobile and Web Payments 42 Mobile Payments: The preponderance of GSM services in Nigeria since 2002 has paved way for the introduction of electronic payments, popularly known as ‘mobile payment’ in Nigeria. In order to guide the conduct of its operations, the CBN provided a Regulatory Framework for Mobile Payments Services in 2008. This was aimed at providing much needed guidance on the use of the mobile phone for the provision of payments services in the country. CENTRAL BANK OF NIGERIA Mobile and Web Payments 43 The mobile payments regulatory framework provides minimum standards on technology, security, operations and dispute resolutions. The internet is increasingly being used for financial services in Nigeria. Deposit money banks and merchants are enabling their customers to conduct an increasing number of financial services, such as the purchase of air tickets and other products, conduct account inquiries, and complete fund transfers using this media. CENTRAL BANK OF NIGERIA Payments System Initiatives Cont’d 44 Guidelines on Electronic Payments: The Central Bank of Nigeria, in an attempt to promote electronic banking in Nigeria had issued guidelines on e-banking in 2003. The guidelines encourage the development of e-payment initiatives, such as the establishment of the switching companies that have facilitated interconnectivity, the introduction of shared ATMs, and the establishment of Independent Service Operators (ISO) for the massive deployment of ATMs and PoS—all of which have significantly boosted the growth in the use of payment cards in Nigeria. CENTRAL BANK OF NIGERIA PAYMENTS SYSTEM INITIATIVES( Cont’d) 45 E-payment, liquidity management and monetary stability As electronic payment becomes more efficient and more widely used, the liquidity management functions of monetary authorities have become more efficient, and also positively impact on achievement of the price and monetary stability mandate of the Central Bank of Nigeria. The increased use of electronic payments by hitherto financially excluded individuals captures more transactions in the informal sector, liquidity managers thus have a holistic and up to date position of the economy which ultimately engenders effective macroeconomic management. CENTRAL BANK OF NIGERIA PAYMENTS SYSTEM INITIATIVES( Cont’d) 46 The enhanced acceptance of electronic payment not only improves the economic efficiency of a country, but also allows substantial cost savings. Studies have shown that widespread utilisation of electronic payment systems has the potential of contributing to at least 1% of a country's GDP annually. Indeed, there are important potential benefits and scale effects that can be reaped from the realisation of the electronic payment agenda for individuals and businesses, as well as for the economy as a whole. CENTRAL BANK OF NIGERIA The National Central Switch 47 The National Central Switch: The Bankers’ Committee in 2006, approved the establishment of a National Central Switch to facilitate interoperability and interconnectivity between Electronic Funds Transfer (EFT) switches. The technical requirements and operational guidelines were concluded and all the existing switches were expected to connect to the National Central Switch. The platform is expected to support the integration of the Nigerian retail payments system with the West African Monetary Zone’s retail payments system as the backbone. CENTRAL BANK OF NIGERIA Payments System Institutional Framework 48 Over the years, the CBN has put in place a number of measures to strengthen its internal capacity to cope with the rapid developments in the payments system. The internal structures have also been able to exercise greater, more effective surveillance over the system through the regular issuance of relevant rules, regulations and guidelines. We will now discuss the four associated national institutional frameworks briefly. CENTRAL BANK OF NIGERIA National Payments System Committee 49 The reconstituted National Payments System Committee was inaugurated on May 31, 2005 by the CBN to provide strategic direction for the development of the payments system. Membership of the Committee was drawn from deposit money banks, relevant government agencies, regulators, and other stakeholders in the financial services industry, with the Governor of the CBN as Chairman. CENTRAL BANK OF NIGERIA PAYMENTS SYSTEM VISION 2020 50 The development of country-specific payments systems is a recent global trend. In line with this initiative, the CBN has developed the “Vision 2020” payments system, and named it “Vision2020” which embodies the vision and strategy for the country’s payments system. The document was prepared in 2006 and 2007, and describes the CBN’s comprehensive response to global developments, as well as the need for a holistic approach to payments system development in Nigeria. CENTRAL BANK OF NIGERIA PSV 2020 (Cont’d) 51 The document provides a road map for infrastructure in the context of end-users, service providers, the CBN, the regulators of financial institutions, and the international community. The Payments System “Vision 2020” aims at creating an electronic payments infrastructure that would be used nationally, and received internationally. Towards realising the vision described above, the following seven key initiatives have been identified as the drivers of developing the envisaged electronic payments system: CENTRAL BANK OF NIGERIA PSV 2020 (Cont’d) 52 (1) Government Supplier Payments would be made electronically and directly into the bank accounts of the beneficiaries. (2) Person-to-Person Trade would be settled electronically; Mobile phones would be the primary channel of settlement; (3) Salary Payments would be made via direct deposits into bank account; (4) Consumer Bills Payments would be made through ACH debits; CENTRAL BANK OF NIGERIA PSV 2020 (Cont’d) 53 (5) Business Taxes would be paid electronically; (6) Personal Taxes would be paid directly into the accounts of relevant tax authorities; and (7) Securities Settlements such as dividends and the proceeds from the sale of securities would be paid electronically (via ACH credit or RTGS) into beneficiaries’ accounts. CENTRAL BANK OF NIGERIA The National Payments System Working Groups 54 The CBN constituted eleven working groups on August 30, 2007 to facilitate the implementation of the National Payments Strategy by providing the needed guidelines, procedures, rules and regulations for the effective implementation of the initiatives and recommendations outlined in the Payments System “Vision 2020”. Membership of the Working Groups was drawn from the institutions and stakeholders involved in the payments system. The working groups include the following: Person-to-person Working Group; Government Supplier Working Group; CENTRAL BANK OF NIGERIA The National Payments System Working Groups 55 Consumer Bills Payments Working Group; Taxes Working Group; Salary Payments Working Group; Securities and Settlement Working Group; Electronic Cards Working Group; The RTGS Working Group; Cheques and ACH Working Group; Legal/Special Interest Working Group; and The West African Monetary Zone (WAMZ) Special Interest Working Group. CENTRAL BANK OF NIGERIA Payments System working Groups Cont’d 56 It is pertinent to note that some of the recommendations of the National Payments Working Groups are already being implemented. Significant progress made are as listed below: Guidelines on direct debit Issuance of Mobile Payments Regulatory Framework. Establishment of Payments System Policy and Oversight Office in 2009. Guidelines on Stored value and Prepaid Card Issuance and Operations. CENTRAL BANK OF NIGERIA Payments System working Groups Cont’d 57 Standards on Transaction Switching Services. Standards and Guidelines on ATM Operations Guidelines. Guidelines on E-payments of Government Suppliers, Taxes, Salaries and pensions. Circular on Maximum Cheque Cap (N10 million). Payments System Management Bill (yet to be finalised) Format of evidence for Electronic Transactions to be admissible in court was also developed and gazetted as a subsidiary legislation. CENTRAL BANK OF NIGERIA PSV 2020 (summary) 58 The Nigerian Payment Systems “Vision 2020”, when fully implemented, would facilitate growth in Nigeria’s economic activities by providing a safe and efficient mechanism for making and receiving payments, with minimal risk to the Central Bank, the payment service providers, and the end-users. It would extend access to a sophisticated payments infrastructure to all sectors and locations of the country. It would also provide a payments system that is in conformity with international acceptable regulatory, CENTRAL BANK NIGERIA technical andOFoperational standards. Recent Payments System Initiatives 59 Bank Verification Number NEFF Cheque Truncation System Mobile payments Agent Banking International Money Transfer Services ATM (Remote-on-us- withdrawal) E-Payments Scriptless Securities Settlement System E-Reference Portal Authorised Signature Verification Portal CENTRAL BANK OF NIGERIA Bank Verification Number (BVN) 60 CBN in collaboration with the Bankers’ Committee has introduced the Bank Verification Number (BVN) with biometric solution, as a unique identifier for all bank customers The key objective of BVN is to authenticate a customer of financial institutions using a unique identifier across the industry. The BVN enables one person to have a single identity within the financial system irrespective of the number of accounts within multiple banks. CENTRAL BANK OF NIGERIA Benefits of BVN 61 Enhances the effectiveness of Know Your Customer (KYC) Reduces exposure to fraud enhances credit advancement to bank customers, check identity theft, promotes a safe and sound financial system in Nigeria CENTRAL BANK OF NIGERIA BVN Timelines 62 The Bank communicated the following in a recent a circular to DMBs: • that by March 2015, transactions valued at N100,000,000.00 (One hundred million Naira) and above, should only be allowed for customers with the BVN; • That by June 2015, all banks’ customers should have the BVN. Any bank customer without the BVN would be deemed to have inadequate KYC; CENTRAL BANK OF NIGERIA BVN Timelines 63 • DMBs should sensitize its customers on the aforementioned development and enrol them for the BVN accordingly. • DMBS are required to submit to NIBSS, as part of their weekly returns on Customers Account Details, the account status of customers that have submitted their BVN and those that have not. CENTRAL BANK OF NIGERIA Nigeria electronic Fraud Forum (NeFF) • NeFF was inaugurated in December, 64 2011 as part of CBN’s effort at increasing the safety of transactions in the financial sector through proactively managing efraud issues. • Membership include DMBs, Payment Service Providers, & Law Enforcement Agencies CENTRAL BANK OF NIGERIA Nigeria electronic Fraud Forum (NeFF) • The key objective of the Forum is to 65 share information on e-fraud and provide various measures for combating fraud and dealing with fraudsters. • One of the achievements is the implementation of Industry wide Antifraud solution to monitor and minimise fraud incidence. CENTRAL BANK OF NIGERIA Cheque Truncation System Cheque 66 Truncation System (CTS) is the process by which the physical movement of cheque is eliminated and replaced with the electronic image and the corresponding data contained in the MICR code line. It is simply a dematerialization of the physical cheque. It is the conversion of physical cheque into electronic form for transmission to the paying bank. CENTRAL BANK OF NIGERIA Cheque Truncation System 67 The key objective of CTS is to increase the efficiency of cheque clearing CBN approved and released the guidelines on Cheque Truncation in Nigeria on March 14, 2012. CENTRAL BANK OF NIGERIA Cheque Truncation Model 68 Image and Data model – Cheque images and MICR data flow from Presenting Bank through to the Paying Bank. Data Capture – Presenting Bank’s model.Cheques are truncated by the presenting bank and within prescribed times defined by the guidelines. Data and Image Exchange- Clearing House ModelThe clearing house acts as an intermediary for data and image flow between the presenting bank and the paying bank. CENTRAL BANK OF NIGERIA Cheque Truncation System 69 NIBSS is the Central Image Warehousing Agency (CIWA) , charged with the responsibility of storage and certification of Cheque images. The electronic images shall be retained by CIWA for a minimum period of 10years in line with financial record. Original instrument or cheque to be retained by the Presenting Banks for a minimum period of 5years. Banks ( presenting and paying) are encouraged to also warehouse electronic images for control purposes. CBN Branches use i-teller scanner for its cheque truncation CENTRAL BANK OF NIGERIA Mobile Payments 70 Mobile payment is a system through which banking services are rendered to customers using the mobile phone as delivery channel. The Bank adopted mobile money as a major strategy for the delivery of financial inclusion. As the most universal and cheapest electronic channel today, the mobile phone is therefore, the easiest route to the financial inclusion of the unbanked segment of the economy. CENTRAL BANK OF NIGERIA Mobile Payment Models Bank 71 –Focused: Licensed Deposit Taking Financial Institutions as Lead Initiator Bank-Led : Licensed Deposit Taking Financial Institutions and/or its Consortium as Lead Initiator Non-Bank Led: A corporate organisation other than a licensed deposit taking institutions and telecommunication companies as Lead Initiator CENTRAL BANK OF NIGERIA Mobile Payments 72 Mobile payment Scenarios are: • Card Account Based • Bank Account Based • Stored Value (e-Money) Account Based. • There are 21 mobile payment operators in Nigeria • The mobile payment subscriber’s deposit is insured by the NDIC CENTRAL BANK OF NIGERIA Know Your Customer (KYC) for Mobile Payment Subscribers 73 BANKING STATUS KYC LEVELS VERIFICATION REQUIREMENT Un-banked Least KYC Name and Number Semibanked Partial KYC Refer to CBN KYC Maximum transaction Manual and Money limit of N10,000 and Daily Laundering limit of N100,000 (Prohibition) Act. Fullybanked Full KYC Refer to CBN KYC Manual and Money Laundering (Prohibition) Act. CENTRAL BANK OF NIGERIA MOBILE PAYMENT TRANSACTION LIMIT Phone Maximum transaction limit of N3,000 and Daily limit of N30,000 Maximum transaction limit of N100,000 and Daily limit of N1,000,000. Agent Banking 74 Agent banking is the provision of financial services to customers by a third party (agent) on behalf of a licensed deposit taking financial institution and/or mobile money operator (principal). The key objective is to enhance financial inclusion; and serve as a delivery channel for offering banking services in a cost effective manner. The CBN approved guidelines for the regulation of agent banking in Nigeria to guide the operations of the initiative. CENTRAL BANK OF NIGERIA Agent Banking – Permissible and Prohibited Activities Some Permissible Activities • Cash Deposit & Withdrawal • Bills payment • Fund transfer services (local) • Balance enquiry • Generation of mini statement • Collection & submission of account opening • Cheque book request & collection FIs determine which services a particular agent may provide 75 Some Prohibited Activities • Operate when there is communication failure • Operate without receipt or acknowledgement • Open account. • Granting of loan • Transact in foreign currency • Offer banking services on its own accord • Give any guarantee Int’l Money Transfer Services 76 international money transfer services (inbound/outbound), Licensing requirements for MTSO include: Minimum paid-up capital of N2 billion for Nigerian companies; and Where a foreign technical partner is engaged, the foreign partner shall have a minimum net worth of $10 million as contained in the current audited account. CENTRAL BANK OF NIGERIA Int’l Money Transfer Services 77 Deposit money banks are prohibited from operating as Money Transfer Service Operators (MTSO), but can act as agents only with the express permission of the CBN Allowable limit of the outbound money transfer shall be US$5,000 or its equivalent per transaction, subject to periodic review by the CBN. Allowable cash withdrawal for inbound money transfer shall not be more than USD500 and any amount in excess of USD500 shall be paid through a bank account. CENTRAL BANK OF NIGERIA Int’l Money Transfer Services 78 Some Permissible Activities acceptance of monies for the purpose of transmitting same to persons resident in Nigeria or another country Cross-border personal money transfer services (inbound/outbound) Some Prohibited Activities Act as an authorised dealer in gold or other precious metals; Engage in deposit taking and/or lending money; Maintain current accounts on behalf of customers; Establish letters of credit; or Act as custodian of funds on behalf of customers E-payment Incentives Scheme 79 The CBN approved an industry wide incentive scheme to further encourage greater adoption of epayment by all. The incentive scheme will reward and appreciate usage across all channels with emphasis on channels of electronic payments that promote financial inclusion. CENTRAL BANK OF NIGERIA E-payment Incentives Scheme 80 Merchant Incentives • Reduction of Merchant Service Charge (MSC) from the current 1.25% or N2, 000 to 0.75% or a maximum of N1, 200 per transaction. • Commission on Turnover (COT) Exemption on all electronic inflows. • Rewards to merchants through a mystery shopper and recognition. • Purchase with Cash-back. CENTRAL BANK OF NIGERIA E-payment Incentives Scheme 81 Consumer Incentives • Point Based Reward System • Cash Refund • Merchant promotional gift Sales Person Incentive • Salespersons will be encouraged to support electronic payments by having them enrolled on the tipping point schemes, through which they will earn points accrued over a period. Such points may be redeemed by the salespersons through various gift items or cash. Efficiency Award for Payments System Service Providers (Banks, PTSPs, PTSA, Switches, etc) across the value chain. CENTRAL BANK OF NIGERIA Scripless Securities Settlement System (S4) 82 S4 is an application that serves as depository for government and fixed income securities It settles securities transactions on money market instruments , repos, (ILF, SLF), Deliver vs Payment (DVP), Delivery vs Free (DVF). It is also used for auction. Interface with RTGS for cash settlement of securities transactions. CENTRAL BANK OF NIGERIA E-Reference Portal 83 This is a web-based document management system by which one entity can send documents electronically (e-documents) to the other within the Nigeria Banking System. It was designed to process customer account reference. The solution ensures that inter bank references become faster, more efficient and are traceable. The e-reference guidelines require that receiving bank respond to inward references is done within 3 working days. CENTRAL BANK OF NIGERIA Authorized Signatory Verification Portal 84 Authorised Signatory Verification Portal has been developed for the payment industry. The signatory verification portal is expected to replace the printed signature booklets that banks distribute so that instructions / documents received from other banks can be verified online. The Portal is meant to digitise the booklet and also ensure that updates can be made quickly as staff change functions or move to other institutions. CENTRAL BANK OF NIGERIA Payments System Initiatives – Cont’d Implementation of Nigeria Uniform Bank Account Number (NUBAN), N150,000 limit on encashment of 3rd party cheques Introduction of Cash-less initiative with a view to reducing cost of cash management, increasing efficiency of the payments system and financial inclusion. Treasury Single Account (TSA) is a unified structure of government (MDAs) bank account that gives consolidated view of cash resources which could include expenditure and revenue accounts. The key objective is to reduce govt. borrowings and improve cash mgt. CENTRAL BANK OF NIGERIA 85 Payments System Initiatives – Cont’d Government Integrated Financial Management Information System (GIFMIS) for budget management and accounting of MDAs. Establishment of NEFF Replacement of RTGS System with a new robust one that meets users’ requirements. Licensing of 21 mobile payment operators. Reduction of clearing Cycle to T+1 RTGS rules and regulations. Clearing House sanctions. CENTRAL BANK OF NIGERIA 86 CHALLENGES OF PAYMENTS SYSTEM 87 Challenge of reducing cash dominance in the economy Infrastructure deficiencies and network downtime High cost of deployment and maintenance of epayment terminals/ shortage of technical personnel. Low level of public awareness of the existence of some e-payment products Restricted use of e-payment channels due to fear of fraud and slow conflict resolution mechanism. CENTRAL BANK OF NIGERIA CHALLENGES OF PAYMENTS SYSTEM 88 Governance issues. Governance refers to all processes of governing, whether undertaken by a Local, State or Federal Government. Through its action, the government can facilitate or impede electronic payment. Knowing when to take action and, equally importantly, when not to, will be critical to the development of electronic payment. Distress in the financial sector and sharp practices. CENTRAL BANK OF NIGERIA THE WAY FORWARD 89 CBN will continue to monitor compliance to all the payments System Guidelines and Standards. The CBN in collaboration with key stakeholders has completed work on the National Payments System Management Bill (yet to be approved). CENTRAL BANK OF NIGERIA THE WAY FORWARD 90 More collaboration with other departments to strengthen consumer protection and speedy resolution of issues. Indeed, an e-payment Arbitration Framework has already been drafted. The Agent Banking Framework will drive financial inclusion and reduce cost of banking services. . CENTRAL BANK OF NIGERIA CONCLUSION 91 The Central Bank of Nigeria is at the forefront in ensuring the efficiency of payment and settlement system in the country as it has proffered many policies and initiatives that facilitate the development of the payments system . CENTRAL BANK OF NIGERIA CONCLUSION 92 The effort of the Bank in payments system developments have been yielding tremendous results as significant improvements are recorded in its oversight function. The support of all stakeholders are required towards continuous improvement of the Nigerian Payments system. CENTRAL BANK OF NIGERIA 93 References 50 years of CBN (Hand Book) Banking and Payments System Department Annual Activity report ( 2010 – 2013) Various papers presented in the CBN Paper presentations at the CBN Maiden National Conference on Payments System, Abuja, 2013. CENTRAL BANK OF NIGERIA THANK YOU FOR LISTENING!