Welcome to Framfield
Medical Centre
Framfield Medical Centre
Ipswich Road
Woodbridge
Suffolk, IP12 4FD
Telephone: 01394 615500
Fax: 01394 387632
Surgery Opening Times
Mon, Tues 8am -8pm
Wed – Fri 8am – 6:30pm
E-Mail contacts: IESCCG.framfieldhouse@nhs.net
Practice Website – www.framfieldhouse.com
IF YOU REQUIRE THIS INFORMATION IN
LARGER PRINT PLEASE ASK AT RECEPTION
July 2013
1
THE DOCTORS
More than 11,700 patients are now registered with the practice. Our five full-time GP partners each take a
lead role in the management of the practice and they are supported by salaried GPs and registrars (doctors
training to become GPs).
Our Partners
OUR DOCTORS…
Dr Richard Verrill. MBBS, MRCGP, DRCOG, FPcert.
Qualified from University College Hospital, London in 1981. Started GP training scheme in 1983.
Worked in London, and Isle of Wight, followed by orthopaedic experience at U.C.H. London and Royal
National Orthopaedic Hospital, Stanmore. Joined as a Partner in 1986.
Dr John Lynch. MBChB, MRCGP, FPcert
Qualified from University of Bristol 1991. Joined the Practice in 1995 . Dr Lynch is responsible for
University of East Anglia medical student training in the practice, he has recently become the
representative of the practice on the DHG commissioning group. John is also the Medical Officer to the
Seckford Foundation.
Dr Philippe Weeks. MBBS, MRCGP
Qualified from Charing Cross & Westminster Medical School London, in 1992. Gained widespread
general medical experience as a hospital doctor for 9 years with a special interest in cardiology. Worked
in New Zealand for 3 years as a medical registrar, consultant physician, and emergency physician. Joined
as a partner in 2004.
Dr Julia Howard-Griffin BM, MRCGP, MRCOphth, DFFP
Qualified from University of Southampton and has worked in the Ipswich and Suffolk area for many
years, before this she practiced in Jamaica for 18 months and she has specialised in Ophthalmology and
has been a chairman of governors for Ipswich high school.
Our Salaried
Dr Diar A Aref, MBChB, MRCP, MRCGP
Qualified in 1996 at Al-Mustansirya University, Baghdad. Dr Aref is new to the Woodbridge area
(having more recently worked in the Colchester and Frinton area of Essex).
Dr Debbie Fairweather. MBBS, DA, DRCOG
Qualified from University College, London in 1982. Worked in Suffolk since1983, completed GP training
in 1986. Has worked since locally as a GP locum, as a clinical assistant in Dermatology at Ipswich
Hospital, and currently as a salaried GP both at Aldeburgh Surgery and Framfield House.
Dr Alison Townsley MRCGP, BMBS, DCH, BMedSci(hons)
Qualified from University of Nottingham in 2002. Has worked in West London for the past 8 years, where
she completed her GP training. She has recently relocated to Suffolk and started at Framfield House in
April 2011. (Dr Townsley is currently on maternity leave)
Dr Thein Soe, MBBS, MRCGP
Qualified in 1998 at the Institute of Medicine I, Yangon, Myanmar and completed training as a GP to
attain membership of the Royal College of General Practitioners. Dr Soe originally came to Framfield
House as a Registrar and has returned to us now as a fully qualified GP having more recently been a GP at
Derby Road and Pinewood in Ipswich. He has a specific interest in the care of the elderly.
MEDICAL EDUCATION
We are a recognised training practice for the General Practitioner Training Scheme. From time to time
fully qualified and experienced Doctors (GP Registrars) work with us before joining their own practice.
Medical Students are occasionally attached to the practice.
July 2013
2
THE SURGERY STAFF:
INFORMATION – Staff & Services
Business Manager
Administrators
Carole Edwards, MBA
Linda Hales – Finance
Lindsay Baskett – Administration and Clinics
Jayne Casey-Operations
Debs Hayward/Sue Potter - Clinical
Nurse Practitioners
Catriona McCallum, Vivien Fong
Practice Nurses
Sallie, Sarah and Nicky
Health Care Assistants
Tara, Sue, Jane & Colleen
Medical Secretaries
Sue Munro, Debbie Roberts & Jeanette Collins
Receptionists
Tara, Polly, Lisa, Jane, Tracey, Colleen, Laura Dawn
and Sarah
Superintendant Pharmacist Kieron Watson
Dispensers
Sarah, Anj, Nina & Emma
Framfield Medical Centre is purpose built with disabled access AND
dedicated car park. In the event that our car park is full
patients can use the Notcutts overflow car park.
The surgery offers access to the following healthcare services:
1.
Framfield House Surgery providing General Practice services.
2.
NHS Community Services eg.. District Nurses, chiropody,
physiotherapy, and Children's services.
3.
Private Healthcare (Hearing Care, osteopathy, physiotherapy,
massage therapy, counselling, chiropody, shiatsu and Thought
Field Therapy )
NHS COMMUNITY SERVICES CONTACT DETAILS:
•
•
•
•
•
District nurses - for home nursing care. 01394 389218
Health visitors - Tel 01394 615220.
Midwives - Maternity Reception, Ipswich Hospital 01473 703108.
Physiotherapy - 01394 615202
Podiatry and ECG - 01394 615203
July 2013
3
LOCAL CATCHMENT AREA
THE PRACTICE AREA:
The practice area covers a 6 mile radius of Woodbridge
and the following town/villages are included in it:
•Boulge
•Brightwell
•Burgh
•Charsfield
•Culpho
•Debach
•Great Bealings
•Hasketon
•Kesgrave
•Little Bealings
•Melton
•Pettistree
•Rendlesham
•Sutton
•Waldringfield
•Wickham Market
Bredfield
Bromeswell
Campsea Ashe
Clopton
Dallinghoo
Eyke
Grundisburgh
Hemley
Letheringham
Martlesham
Newbourn
Playford
Shottisham
Ufford
Wantisden
Woodbridge
Registration enquiries: NHS Suffolk PCT, Rushbrook House, Paper Mill Lane, Bramford, Ipswich.
Website: www.suffolk.nhs.uk
July 2013
4
APPOINTMENT SYSTEM
INFORMATION - appointments
HOW TO MAKE AN APPOINTMENT
Routine appointments are 10 minutes duration.
There are three ways to make an appointment at our Surgery:
1.
Appointments can be booked on the phone by speaking to a receptionist on 01394
615500 between 0800 and 1830 any day Monday to Friday.
2.
You can book appointments online on SystmOnline by registering for this service
at our Reception Desk. You will only be offered appointments with your registered
GP.
3.
You can book appointments by using the Automated telephone booking service
'Patient Partner' which is available 24/7 on 01394 615000 and option 0.
I need to be seen today…
Patients who request “same day” appointments are deemed to be in need of immediate,
urgent or emergency care. If you phone up asking to be seen that day, our receptionists
may ask you for some information about your condition as these appointments are mainly
for immediate and necessary cases, as detailed above, rather than for routine checkups.
Our Receptionists endeavour to offer “same day” appointments - but cannot guarantee
these will be with your preferred GP.
I’d like to book ahead…
Patients who choose to pre-book appointments usually have routine or non-life threatening
conditions. We try hard to ensure that appointments can be booked as far in advance as
possible; this can be up to six weeks ahead; dependant upon GP availability.
There are evening Emergency clinics for patients who requested an urgent “same day”
appointment after the GP clinics were fully booked. These are run by our Nurse
Practitioner and trained Practice Nurses - they will assess and deal with your problem or
refer you to the Duty Doctor if necessary.
Appointments with a specific GP..
Demand for appointments with the GPs who you are registered with often exceeds the
number of appointments available. Therefore patients are often disappointed to hear that
there is a long delay in being able to get an appointment with them. Whilst we appreciate
that many of you prefer being seen by your registered GP if, or when, there is a long wait
we need to be able to offer an alterative - therefore appointments are routinely offered with
our other GPs.
DELAYS?
On occasions appointments may fall behind due to emergency consultations or home
visits, in which case our Receptionists will inform you of any delays. If YOU are likely to
be delayed please ring our surgery and let us know. Our dedicated number for
cancellations is: 01394 615533
July 2013
5
SURGERY INFORMATION
OTHER INFORMATION
ACCESSIBILITY
•
The surgery is DDA compliant and accessible to patients with disabilities. If
you have problems with mobility, specific occupational needs or have to make
arrangements for other to transport you to the surgery please let us know.
EMERGENCY OUT OF HOURS COVER
Out of hours emergency care is provided in Suffolk by the NHS 111 service the telephone number is 111. To contact a doctor in an emergency ring 01394
615500 - if the surgery is closed, stay on the line and you will be put through
automatically.
OPENING HOURS
•
8am to 6:30pm – with late opening on Mondays & Tuesdays until 8p.m – for
pre-bookable appointments only.
RECEPTIONISTS
•
Our Receptionists may assist anyone visiting the practice, attending first floor
treatment areas or using the services provided by private healthcare providers.
They also meet and greet visitors attending the Practice for professional
meetings and take telephone enquiries – they are often extremely busy as a
result and would appreciate patients using the self-check in whenever possible.
NURSE PRACTITIONER APPOINTMENTS
•
We offer appointments in clinics run by our qualified Nurse Practitioners,
Catriona McCallum and Vivien Fong. They work closely with our doctors and
are able to assess, review and treat a wide range of conditions and are able to
prescribe some medications independently.
TELEPHONE ADVICE?
•
•
Whilst we do not accept clinical enquiries via email (for security reasons) we
are able to seek telephone advice from our GPs on request however this is a
non-urgent service and we cannot guarantee a same-day response.
Our receptionists may ask you for information about your condition to allow the
GPs to prioritise these call back requests in terms of clinical need. We
appreciate that some patients may well feel uncomfortable with this, and you
are perfectly free to decline to give such information, however please be aware
it may delay your response.
CHAPERONES
•
A Chaperone is available if required, please discuss with the Doctor.
July 2013
6
SURGERY INFORMATION
NURSE CLINICS
Nurse Practitioners – Catriona and Vivien are qualified Nurse Practitioners.
They can review patients presenting with minor illnesses, offer emergency
treatment and prescribe routine medications.
Practice Nurses - Sallie, Sarah and Nicky run chronic disease monitoring
clinics for patients with long-term chronic medical conditions – patients are
usually invited to attend these.
They also run emergency clinics in the evenings for patients who request a
“same day” appointment after 11a.m. They will make an assessment and, if
necessary, make arrangements for patients to be seen by a Duty Doctor.
They also offer some contraceptive services, cervical smear checks, ear
syringing, dressings/wound care, immunisations and travel advice.
Our Health Care Assistants are trained to provide phlebotomy (blood tests and
perform ECGs, routine Blood Pressure check and new Patient Health Checks.
They also offer Alcohol and smoking cessation advice
.
CERVICAL SMEARS
All women aged 25 to 65 are strongly advised to have a regular cervical
smear. The first smears are performed at 25 years of age, then 3 yearly
up to 49 and then 5 yearly from 50 – 64. Patients will be recalled
automatically.
PATIENTS NOT SEEN AT SURGERY RECENTLY
The Practice provides a consultation on request to patients between 16
and 75 years of age who have not attended surgery during the last 3
years and also provides a consultation on request to patients over 75
years of age who have not attended the surgery over the last 12 months.
If necessary, owing to a patients medical condition, this may take place
in the patients home.
July 2013
7
EMERGENCY CARE & ADVICE
TELEPHONE ADVICE
Our telephones are very busy first thing in the morning, especially on
Mondays. To help relieve this problem calls for test results and routine
enquiries should be made from 10 a.m. onwards.
Our clinical team will give advice over the telephone when they are not
consulting. If appropriate our receptionists will take your contact details, along
with an indication of your problem, and a message will be left for their
attention. Receptionists have been asked not to interrupt the doctors in clinic
and may therefore ask you to ring back between 11:30am and 12 noon unless
your call is urgent.
HOME VISITS
If you feel too ill to attend the surgery you may ring between 9:00am and
10:30am to request a home visit - regional guidelines suggest that home
visits are reserved for emergencies and the elderly, housebound or terminally
ill patients.
Giving the receptionist an idea of the problem helps the Doctor assess the
urgency of the visit. Information will be handled in the strictest confidence.
OUT OF HOURS, BANK HOLIDAY & WEEKEND COVER
Outside core Practice hours please dial 111 and speak to the NHS 111
service if you need medical help fast but it's not a 999 emergency.
www.nhs.uk has information on a range of healthcare providers.
ACCIDENTS/EMERGENCY CARE
We will review any emergency medical casualties at the surgery however,
where possible, we ask you to telephone before bringing a casualty to us in
order that we may alert a Doctor or Practice Nurse.
Outside surgery opening hours - major injuries are dealt with at A&E,
Ipswich Hospital, Heath Road, Ipswich. Tel: (01473) 712233.
July 2013
8
DISPENSING & PRIVATE SERVICES
DISPENSARY & PHARMACY
We have a team of NVQ accredited dispensers.
Our DISPENSARY is open Monday to Friday 8.00am- 7.30pm.
Saturday 9.00am – 1.00pm and Sunday 10.00am -12.00noon
Patients living 1.6km or more from a pharmacy are eligible to have their
prescriptions dispensed here.
Repeat prescriptions – can be requested in 3 ways:
1.
2.
3.
Online via the website. To arrange online repeats please register for this
scheme with dispensary.
By ticking the items required on the repeat part of your prescription
In writing - please apply in writing at least 48 working hours before the
medication is required.
In the interests of safety and accuracy telephone requests are not accepted.
If you are taking regular medication your prescription will be printed from your
computer medical record.
Please allow 48 hours (2 working days) before you collect your medication.
If you are a temporary resident we can dispense for you.
WATERTON PHARMACY – all patients are able to collect their prescribed
medication from Waterton Pharmacy, even if they are registered at another
practice. There is also a varied choice of retail and medical products
available – including vitamins and supplements, products for travel and
disability aids.
We now accept cash, cheques and debit cards.
PRIVATE SERVICES & FEES
Services such as private medical examinations, insurance claim forms,
BUPA/PPP vaccination certificates, Passport and Licence authorisations are
outside the NHS and the Doctors are entitled to charge a fee.
Details of fees are displayed in our waiting areas.
Our Private Healthcare service providers should indicate their fees either in
their leaflets or in their consulting rooms – if not please ask before agreeing to
treatment.
July 2013
9
PATIENT CHOICE
Patients have the right to express a preference to receive services from a
particular clinician, either generally or in relation to a specific medical
condition, as long as they notify the Practice of this preference in writing.
PATIENT RIGHTS & RESPONSIBILITIES
ACCESS TO MEDICAL RECORDS
As providers of healthcare services, our staff ask you for information so that
you can receive appropriate care and treatment. Everyone working for the
NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as NHS staff. So that we
can all work together for your benefit, we may need to share some information
about you. We only ever use or pass on information about you if people have a
genuine need to know and it is in your and everyone's interest. Whenever we
can, we remove details that identify you – the same rules of confidentiality
apply.
You have a right of access to your health records. The Data Protection Act
(1998) gives you the right of access to all information that the Practice holds
about you on manual and computer records. It is your legal right to see your
records and if you so wish, to obtain a photocopy of them. Only in exceptional
circumstances can access be withheld. If you would like to apply for access to
your health records or receive further information about this please contact the
Business Manager. An administration fee is payable for copies provided.
VIOLENT/ABUSIVE BEHAVIOUR
The Practice has a duty to provide a safe and secure environment for patients,
staff and visitors. Violent or abusive behaviour will not be tolerated and
decisive action will be taken to protect staff, patients and visitors.
CONFIDENTIALITY
The practice adheres to the Data Protection Act 1998, and will only disclose
information about you with your full permission, or where there is a medical
need to do so. All our staff are bound by strict rules of confidentiality.
PATIENT GROUP
Our Patient group (HELP) has recently folded owing to the relocation of the
Chairman. This group provided a voluntary service providing Health
Education Links for Patients and was intended to assist patients. Although we
have no firm plans to establish a new group at this time we would be interested
in hearing from anyone interested in either participating in a future patient
group or wishing to offer their services as a volunteer. Please pass your details
to the receptionists who will forward them to the Business Manager.
July 2013
10
PATIENT RIGHTS & RESPONSIBILITIES
NEW PATIENTS
To register with the practice, please complete a registration form which is
available from reception (or our website www.framfieldhouse.com) - checking
that you DO live within our practice area.
You will be offered a health check with a Health Care Assistant to enable us to
record your medical history before your records are received from your
previous surgery.
SICK NOTES
If you are employed and absent from work for up to 7 days, you should
complete a self -certification form, SC2, available from your employer.
Your employer may request a private sick note for Occupational Health
reasons for which a charge is payable. If you are self-employed you need to
complete a DSS SC1 available from DSS.
HOME VISITS
We request that patients think carefully before requesting a home visit as often
a more thorough and meaningful examination can be made in the surgery.
Requests should be made before 10.30am. A brief summary of the problem is
necessary to help the doctor prioritise visits. The visiting doctor may not be the
doctor you are registered with. If you are waiting for a visit and feel the
patient’s condition has deteriorated, please contact the surgery again to let us
know.
CHANGE OF PERSONAL DETAILS?
It is important to let us know if you change your name, address or telephone
number(s) so that we can update your record. If you leave the area you will
have to register with another Surgery.
CANCELLING APPOINTMENTS
If you cannot keep your appointment, please let us know as soon as possible,
so we that can offer it to another patient. You can leave a message on our
dedicated answering machine on 01394 615533, 24/7.
PRAISE, COMMENTS OR CRITICISM?
Framfield House Surgery aims to provide a quality, caring service but we
recognise that there is always room for improvement.
We welcome any helpful comments, concerns or complaints - these can be
directed in writing to our Business Manager, Ms C. Edwards (01394) 615518 e.mail carole.edwards@gp-d83057.nhs.uk.
We have a formal procedure which ensures that issues raised are recorded,
discussed, remedial actions are agreed and, where contact details have been
provided, written responses are issued. Copies of our Complaints Policy can be
provided on request.
July 2013
11
PATIENT – PRIVATE HEALTHCARE
You now have access to these additional private healthcare services:
The Hearing Care Centre
The Hearing Care Centre Ltd – Karen Finch RHAD FSHAA FRSA
With many years experience in the Hearing Care industry, The Hearing Care
Centre is local, multi-award winning, family run business, offering independent
and private hearing care service to patients throughout East Anglia.
Hearing assessments and the fitting of the latest digital hearing instruments are the
core business, but The Hearing Care Centre also offers other services including
custom made earplugs, hearing aid repairs, earwax removal and tinnitus
management. Actually anything that comes under the umbrella of hearing.
Sessions are held at the surgery on Wednesdays. The company also offers home
visits for those in the Woodbridge area who are not able to get out and about
easily.
For an appointment call Freephone 0800 0962637 or visit
www.hearingcarecentre.co.uk
Osteopathy services - Susan J. Kimber BSc, (Hons.)Ost.
Osteopathy can safely and naturally treat many conditions, including:
Headaches
Whiplash/Neck pain
Sports Injuries
Arthritis
Sciatica
Backache
Muscular and joint problems in any part of the body, or associated with
pregnancy.
Sessions held on Monday & Friday (afternoons) and Tuesday & Thursday
(mornings)
For appointments please call Framfield Medical Centre on 01394 615500
Physiotherapy services
Newman Physiotherapy offers treatment and advice on all muscle and joint pains
including pulled muscles and sports injuries. Acupuncture treatment is also
available.
For further details please call 0793 1611 321
Sessions are held on Tuesday (afternoons) and Wednesday & Friday (all day)
For appointments please call Framfield Medical Centre on 01394 615500
July 2013
12
PATIENT –PRIVATE HEALTHCARE.…
Shiatsu Practitioner – Val Chater B.Ed; ITEC; Dip EASS; TFT Dx
Adv.
•Are you unable to “switch off” and relax?
•Have you aches and pains?
•Do you want to feel nurtured and nourished?
•Are you prepared to take responsibility for your health?
Shiatsu (Japanese from shi, meaning finger, and atsu, meaning pressure)
is a traditional oriental practice, closely related to acupuncture, but using
hands instead of needles to treat the body.
Suitable for any age and whatever your condition, tailored to individual
needs.
Barefoot Shiatsu is available on request.
Val also offers a new treatment for removing phobias usually within one
or two sessions Thought Field Therapy (TFT) a powerful, safe, simple
technique for unwanted emotions such as panic, anxiety, trauma,
obsessive thoughts and addictive cravings.
TFT involves tapping on certain acupressure points in a specific order
while focussing on and thinking about the issue/problem. Ultimately for
self-use, you can instantly reduce emotional distress quickly and when
you need to.
People have reported astounding results with TFT see file of
testimonials/feedback on table in reception area.
Val’s sessions are held on Tuesdays afternoon & evening.
Shiatsu £45 Thought Field Therapy £69 (treatment time one hour)
For further information please ring 07775600230
www.shiatsuval.co.uk
www.tftval.co.uk
July 2013
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PATIENT –PRIVATE HEALTHCARE.…
Chinese medicine & Acupuncture
Doctor Haiguo Hong (Mmed, MATCM MCAA)
•Addictions
•Allergies (including asthma, hayfever)
•Ear, nose and throat conditions
•Mens and Womens disorders
•Skin diseases
•A range of other medical conditions (although, as a Medical Practice,
we recommend you consult your GP for traditional therapies or treatment
in the first instance)
•For an appointment contact: 01394 615500
Counselling Services
Martin Wilks,
Chartered Psychologist, Registered Counselling Psychologist,
Coaching Psychologist, MSc.Couns Psych, Dip.Couns. Psych, Dip.
PC Counselling is a Chartered Counselling Psychologist, Associate
fellow of the British Psychological Society (AFBPsS) and a Senior
Practitioner member of the register of Psychologists specialising in
Psychotherapy (ROPSIP). He has more than 20 years experience of
helping clients in a variety of contexts, from a wide range of ages,
cultural, and socio-economic backgrounds. Having accumulated 16 years
experience in the development, management and supervision of
counselling services in a frontline London, public-sector institution he
now works independently offering counselling, psychotherapy, coaching,
mediation, supervision, training and mentoring.
For an appointment contact : the surgery on 01394 615500 or Martin
directly 07950 802613
July 2013
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