Quarterly Business
Partner Meeting
Tuesday, October 12th 2010
Dial-in Info: 1-877-647-3411
Passcode: 558386
• Your lines will be muted, however we will open them
at the end for Q&A.
• If you have questions, please select the chat icon in
the lower left corner of the Web Conference page and
type your question.
• All contact information for our presenters will be
available at the end of the presentation
2
Agenda
•
Sales Update- Sally Craig
– Fiscal Year Update
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Product Marketing – Mark Butje
– Solving Business Issues
•
Marketing- Nancy Master
– FY11 Marketing Strategies
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Install Base- Michelle Hobbs
– Certification, Expanded training
– Professional Services Blocks
•
Product Marketing – Mark Butje
– Pricing Tool
•
Customer Programs- Mary Kaufman
– Sage Employer Resources Portal
– Higher Education Industry Program
– Customer Loyalty Program & Success Stories
•
Business Care -/Maria Encinia
– Sage Abra Business Care Launch
•
Product Management Update- Jennifer Dungan
– SQL HRMS v10.1
– Suite v9SR
3
Partner Productivity
• Encouraged Creativity
• New Approaches
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Test Pilot Marketing Pgms
Adding PSG content to certification
M&S Winback Pgm
Paying Partners M&S commission
New Virtual Training Delivery
Developer Partner Program
Sales and Operations Dashboard
4
Our Journey
• Overall 100%
THANK YOU!
5
Communication & Teamwork
• Business Partner Advisory
Council
• Quarterly Partner Calls
• Monthly Newsletters
• PRO Website
• Team Access
• Sally Craig
– Cell (239) 841-2066
6
Employer solutions
solving business issues
Mark Butje
In a nutshell
• Sage Employer Solutions offers small to medium size organizations
solutions to excel in Employee Management.
• Today's HR departments are not 'just' administering employee records
and processing payroll - they provide crucial process- and decision
support to the rest of their organization.
• Sage Abra HRMS and Payroll solutions lift the Human Resource
department to a higher level of service and positively affects the
organization’s bottom line.
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Sage Abra HRMS: more than admin
Retirement
Recruiting
Onboarding
Promotion
Policy
Communication
Career
Development
Compensation
Performance
Evaluation
H&W Benefits
Training
Payroll
Leave
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Sage Abra HRMS: more than admin
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Sage Abra HRMS: more than admin
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Providing crucial information
Automating processes
Selecting and attracting talent
Getting the best out of talent
Employee motivation and
retention
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Sage Employee Analytics™
Managers -Web Portal
Personalized information in
personal preferred format
“View Builder”
Abra HRMS
Database
Live
Web
Links
Employees -Web Page
CFO -Excel Model
Supervisor -Smart Phone
Executives -SharePoint
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Sage Employee Analytics™
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Positively affecting the bottom line
• Improving performance
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Making the best use of talent
Having the right information anywhere, anytime
Empowering managers and employees
Increased employee motivation
• Lowering cost
– Improved employee retention
– Increased efficiency, accuracy and effectiveness
– Single source of truth
• Crucial risk management
– Compliant with latest legislation and regulations
“Human Resource Management is a vital part of
organization’s competitive edge”
--- University of Michigan, 2007
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Positively affecting the bottom line
Return
On
Employee
Investment
“Human Resource Management is a vital part of
organization’s competitive edge”
--- University of Michigan, 2007
15
The whole product
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Trustworthy
Convenience
Total control
Piece of mind
The solution to shine
in your organization
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Marketing Update
Nancy Master
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FY11 Overall Marketing Strategy
Be Relevant, Be Engaged, Be Valuable
• Improve Inbound Marketing Results
– Redesign SageAbra.com to be more engaging with HR news, resources
and tools designed to attract repeat visits from customers and prospect
– Improve SEO/PPC results
• Move NCA and Customer Marketing into Eloqua for lead nurturing,
scoring, tracking, engagement optimization, reporting
– Utilize content marketing/thought leadership platform
– Map marketing content to the buying cycle
• Launch social media to drive customer, prospect and industry
opinion leader engagement
• Develop and execute customer marketing activities according to the
customer life cycle
• Partner with Sales and Channel Marketing to leverage corporate
created assets for partner driven marketing activities
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Q1 Initiatives
• Customer Marketing
– New Releases
• Sage Abra SQL Canadian Payroll
• Sage Abra Suite 9.0SR
– Launch Sage Business Care
– HR Compliance Trivia Game
– Webcasts Promotion
• Sage Abra SQL v10.1
• HR Actions
• Sage Payroll PayCards
– Monthly Training Campaigns
– Holiday Messages
• Snowball Fight Game
• Holiday Calendar
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Q1 Initiatives
• New Customer Acquisition (NCA)
– New SageAbra.com Website Redesign
– New SEO Campaigns
• Ads placed on LinkedIn, Facebook
– Targeted Geo-Marketing Initiative
• Collaboration with Corporate
Marketing, Channel Marketing and
Sales
– Cross Sell Campaigns
• Accpac, Timberline, MAS, BW, FAS,
TimeSheets, Timeslips
– Marketing Automation
• Thought leadership and nurture
marketing via marketing automation
– Social Media Launch
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Certification, Expanded Training and
Professional Service Blocks
Michelle Hobbs
Director, Install Base Sales
21
Quick Update
• Managing Your Employees with Abra success!
• Sage Abra HRMS Consultant’s Guide on Mimeo
22
Certifications
Training
Delivery Method
Recertification
Required
Required
RTL/ATL
Yes
ATL
No
SQL v10.1 PY Required
Virtual Classroom
Yes
Suite v9 HR & Required
PY
RTL/ATL
Yes
ATL
No
Product
SQL v10 HR
SQL v10.1 HR Recommended
Suite v9SR
Recommended
To register please visit Sage Partner University
at www.sageu.com/partner
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Abra SQL Certifications
• Abra SQL v10.1 Payroll Recertification
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New General Ledger
Real world implementation examples & best practices
Includes Canadian functionality
Project Management Primer
Advanced Implementation
Web-based curriculum with hands-on virtual training lab
First class starts November 29th
Second class starts December 13th
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First Time Abra SQL Certifications
• First Time Abra SQL v10.1 HR Certification
– Virtual classroom
– October 19 – 20 (1 seat available)
– November 1, 3, 5 (1 seat available)
• First Time Abra SQL v10.1 Payroll Certification
– Includes GL, Canadian, Field Experiences, Best Practices,
Project Management and Advanced Implementation
– November 22 – 24 (1 seat available)
– December 6 – 9 (Full)
– December 13 – 17 (3 seats available)
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New Training Content
• Abra SQL Payroll Project Management Primer
– Project Management and Needs Analysis best practices
– Effectively define scope and business requirements
– Abra PSG Project Management toolkit
• Advanced Implementation for Sage Abra SQL
– Overcome complex implementation issues
– Data recovery strategies using MS SQL
– Hands on Virtual training environment
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Wait, There’s More…
• Courses in Development
– Customization for Sage Abra SQL HRMS
– Suite-to-SQL Migration
• Sales Workshops
– Positioning Sage Abra HRMS
– Uncovering Your Clients Needs – The Discovery Process
– Putting the Best Presentation Forward
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PSG Consulting Time Blocks Program
• Partners contracted Abra PSG for 1200+ billable
hours in FY10
• Program sign-up period from 11/1 - 12/31
• Consulting time blocks range from 25 -150 hours
• Average hourly rates range from $128 to $140 per
hour with margins as high as 27% at a billable rate of
$175
• For more information contact Dana Ross or your
Partner Advocate
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Menu
PRICING TOOL
Pricing as
of:October 1, 2010
Pricing
tool
version:1.0
Welcome.
This pricing workbook is brought to you by Sage Employer Solutions, Product Marketing. It
contains the updated price lists (Green tabs) as well as a Pricing Tool (blue tabs) for new
USA
Introduction Sage Abra SQL HRMS 10.1
customers.
Before you start using the tool please fill in the information below (inside the light-yellow box) and
save the pricing tool.
The tab "Pricing Tool" is used to create a configuration for a new Sage Abra installation and
calculate the price. The tab "Output" can generate a pricing specification sheet. If the Customer
information was entered in the "Customer Info" tab, it will also be listed on the top of your Output
sheet.
The 'Menu ' tab is created for easy navigation.
We hope you like the tool.
Please fill in and save:
Business Partner:[Your name here]
Business Partner
number:
Product margin:25%
Support margin0%
licence revenue >$10,000
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Customer Programs
Mary Kaufman
Customer/Partner Programs
• Sage Employer Resources Portal
• www.sageemployerresources.com – Tutorial
• Higher Education Industry Program
• Customer Loyalty Program and Success Stories
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Sage Employer Resources
HR and employment information on key topics such as
interviewing, hiring, performance reviews, and
termination
• Downloadable sample Employee Handbook
• Downloadable state and federal posters
• Hundreds of downloadable forms, policies, and
checklists
• New Health Care Reform and other benefits
information that's easy to understand and explore
• State and federal COBRA information as well as a
range of additional employment laws by state
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Higher Education Industry Program
• Registered educators will receive free Abra software
for their classrooms, and free installation support
• We will market this program throughout the U.S. to all
secondary institutions that have a Human Resources
curriculum
• Press Release in approval stage to be sent end of
October
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Clarabridge – Net Promoter
•
•
Clarabridge customers benefit from the ability to:
Understand the Voice of the Consumer to drive revenues
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Design and measure effective customer service programs and
operations
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Proactively address changes in customer needs and wants
Gauge gaps between desired customer experience versus actual experiences
Tap all channels of communication to assess customer sentiment
Improve customer loyalty and retention by delivering products that match desired
features and user trends
Automatically categorize comments and cluster key concepts to proactively identify and
provide solutions to the most frequently occurring topics of discussion
Effectively outmaneuver competitors.
– Discover new options for competitive positioning to lock in top of mind market share
Successfully market innovative products.
– Track range of consumer reactions to marketing campaigns to deliver more effective
messaging that drives revenue streams.
Mine customer and publicly available data to generate better sales strategies and tactics
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Clarabridge: Net Promoter Score
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Success Stories/Customer HERO
• 21 Success stories out at
http://www.sageabra.com/hr-success.aspx
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Haartz Corporation
Military Sales & Service Co.
Museum of Science and Industry
Seattle Mariners
• 3 additional stories located under marketing out on the
Pro site
DuBois Chemicals
– Villa Pizza
– Citizens Bank
– New Lenox
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Sage Abra
Business Care
Launch Date Nov 1st, 2010
Maria Encinia
Agenda
• Launches Nov 1st, 2010
– Watch for launch email to BP’s
• Sage Abra Business Care
• New to Silver and Unique to Gold
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Sage Abra Business Care
Feature
Sales
Silver
Gold
Comments
New to Silver
Unique to Gold
N
15%
10%
Unlimited
N
20%
$100 off each
registration
$200 off each
registration
N
Y
Live Chat
Y
Y
Knowledgebase (New across NA)
Y
Y
Private Online Community
Y
Y
Annual System Check
N
Y
Quarterly Support Based Webcast
N
Y
Software Discounts
Training & Other Services
Anytime Learning Discount
Classroom/Realtime/Virtual Training Discount
Customer Summit
Sage Employer Resources
E-support & Other Services
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9-5 M-F ET
Tips & Tricks
New to Silver and Unique to Gold
• New to Silver
– Live Chat
– Discount for Summit
– Discount for Anytime Learning
• Unique to Gold
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Software discount
Priority access
Annual system check
Increased discount @ Summit
Increased Training discounts
Unlimited Anytime Learning
Quarterly Support webcast
Sage Employer Resources
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Product Management
Jennifer Dungan
Abra Product Updates
• Abra SQL HRMS v10.1
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Completed successful beta with partners and customers
DPP certifications
Shipped in controlled release to customers and partners
Available to all customers and partners in October
• Abra Suite v9 SR
– On schedule for delivery in middle of October
– Includes updates to Abra HR, payroll and Abra Workforce
Connections (AWC)
– Update available for download to HR and Payroll customers'
– Shipment to AWC customers
– Included with all new Abra Suite shipments
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Contact Information
Sally Craig
Mark Butje
Nancy Master
Michelle Hobbs
Dana Ross- PSG
Katrina Frigeri-Training
Mary Kaufman
Joe Ward
Maria Encinia
Jennifer Dungan
Sally.craig@sage.com
Mark.Butje@sage.com
Nancy.master@sage.com
Michelle.Hobbs@sage.com
Dana.Ross@sage.com
Katrina.Frigeri@sage.com
Mary.Kaufman@sage.com
Joe.ward@sage.com
Maria.Encinia@sage.com
Jennifer.Dungan@sage.com
43
239-841-2066 (cell)
727-579-1111 x 53497
512-454-5004 x 6274
727-579-1111 x 53383
727-579-1111 x53325
727-579-1111 x 53748
727-579-1111 x 53425
727-579-1111 x 53500
727-579-1111 x 53685
727-579-7124