SANDHYA GARGOTE
Contact: 9886758095 email: sandhya.personal@gmail.com
Director, Senior Program/Service Delivery Manager
SUMMARY
Results driven leader with 16+ successful years of experience in Development, Testing, Program Management,
Consulting, Business Development, Building client relationships, Transforming organizations, IT Operations, PMO,
Stake holder management, Pre-sales and Quality Assurance. Thought leader with exceptional Business skills
focused towards growing the Business. Has a unique combination of Techno functional skills & leadership
acumen. Exhibits strong interpersonal and communication skills.
 Project/Program Management
 Managed Services Delivery
 People Development /Business Dev
 Customer/Stake holder Management
EXPERIENCE
Career Highlights
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PMP, ITIL, Siebel Essentials and Sun Java Programmer Certified.
Success story written in the client training deck which Accenture still uses to gain business from client.
Awarded the Best Leader award for leadership qualities
Yellow Topper award for successfully handling RFP and making a winning deal for Accenture
Got the Chairman’s award for successfully growing the Business from 85 to 145 FTE’s in less than a year
and Bagged 2 large contracts worth 11 million for current company in 7 months.
Many Star Award and ACE Award while in Accenture services.
Specialties: Program and Portfolio Management, Service Delivery, Managed Services delivery, IT Operations,
Business Development ( Pre Sales), Outsourcing and Client Relationship Management
Skills: Director, Project/Program Management, People Management, IT Operations, Change and Risk
Management, Release Management, Systems Integration & Quality Assurance, CISO.
Project Management skills : Estimating, Scope Management, Budget Management, Time Management, Risk
Management, Change Management, Issue/Conflict Resolution, Communication Management, Quality
Management, Testing Plans, Training Plans, Team Management
Domains: Telecom, Pharma, Energy, Data storage, Life sciences, IT Infrastructure, Products, Finance, Heath
Care.
Strengths
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My management style can be characterized as result oriented with a strong people focus
Lead large global programs across multiple geographies and stakeholders
Strong experience in dealing with Senior Business users, determining requirements and priorities as well as
resolving issues - Problem solving skills , strong negotiation skills
Successfully managing deployments of the products & services once deals closed by the Sales
Participate in consulting and Auditing engagements internal to ITO Business
Proven expertise in building and driving teams including recruiting right folks, Performance
management, and motivating team for longevity.
Comprehensive understanding of PM methodologies like PMI PMBOK, ADM Methodologies, Waterfall,
Agile Methodology, Scrum, Six-Sigma. Exposure to ISO/CMMI/PCMM/SOX and other quality standards.
Extensive exposure to US and Europe work culture. Earned credibility for self and project due to same.
Brought about Best practices and Process improvisations and Lean IT
Key Driver in stakeholder engagement, vendor Management, impact analysis and learning/training
Experience in handling large ERP programs (SAP) , CRM programs (Siebel), Java, .Net
SANDHYA GARGOTE
Contact: 9886758095 email: sandhya.personal@gmail.com
Director, Senior Program/Service Delivery Manager
Tools & Methodologies
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Project Management Tools : Microsoft Project, Niku, Clarity, MS Project, GEM tool, Team Work-bench, Plan IT
Managed services tools: Talisma, Enlighta
Methodologies: SDLC Process, Agile Methodology, Scrum, Lean Expert, PMBOK, AMDA, Industry Best Practices
Configuration Management tools: Rapid Transition Suite, Share Point, Clear Case, Documentum
Languages: C, JAVA, J2EE, DHTML, XML, Web sphere, Web-Logic, .Net.
Testing tools: Mercury Quality Center, Quick Test Professional, Load Runner
Compliances: CMMI, Six Sigma, Lean Manufacturing, SOX Compliance, ISO
Office: Lotus Notes, Microsoft Outlook/Word/Excel/Power Point
WORK HISTORY
March 2013 – Present
INDEPENDENT CONSULTANT
(Bangalore, India)
Worked for companies like Ajonit Software LLP
Aug 2012 – Feb 2013
Oct 2005 – July 2012
Sep 2003 – Aug 2005
May 2003 – Sep 2003
Mar 2002 – Feb 2003
Jan 2001 – Feb 2002
May 1997 – Oct 2000
INFORMATION SERVICES GROUP (FORMERLY TPI)
(Bangalore, India)
Director - Governance Services
ACCENTURE SERVICES
(Bangalore, India)
Engagement Manager/Program /Service Delivery Manager
Global SYMPHONY SOFTWARE PVT LTD.
(Bangalore, India)
Senior Engineer – Quality Assurance
MAHINDRA BRITISH TELECOM ( NOW TECH MAHINDRA)
(Pune, India)
Consultant – Test Engineer
CODECX TECHNOLOGIES PVT. LTD.
(Mumbai, India)
Senior Software Engineer
PANDA CONSULTING INC
(CA, USA)
System Analyst
ARVIND COTSPIN LTD.
Executive/ Officer Systems
(Kolhapur, India)
PROFESSIONAL ATTRIBUTES
CERTIFICATION
 Project Management Professional Certification– PMP (Recertified till 2015)
– Apr 2009
 Infrastructure Technology & Information Library Certification - ITIL
– Sep 2006
 Siebel Essentials
- Sept 2003
 Sun Certified Java Programmer
– June 2001
 Brain Bench Certified Java Programmer
– June 2001
EDUCATION
Post Graduate Diploma in Business Management : (Computers)
[First Class 68 % ]
Shivaji University of Business Education and Research, Kolhapur India [Class of 1999]
Bachelor of Science
: Computers
[First Class 66 %]
Shivaji University, Kolhapur, India
[Class of 1997]
Intermediate (Class XII) : Karnataka board(Government)
[Distinction 70 %]
Govindram Seksaria Science College, Belgaum, India
[Class of 1994]
SANDHYA GARGOTE
Contact: 9886758095 email: sandhya.personal@gmail.com
Director, Senior Program/Service Delivery Manager
High School (Class X)
: Karnataka Board (Government)
St Joseph’s Convent High School, Belgaum, India
[Distinction 82%]
[Class of 1992]
TRAINING
 Agile University - Agile Sales School Accenture 2012
 Program, Project and Service Management (PPSM) Certification Program
 Technology Architect School, Accenture 2011
 Leaders Window , Achieving Business Results, Presentation Dynamics, Accenture 2011
 Quantitative Project Management, Negotiation skills, Leadership Conversations,
 Effective Cross Cultural Communication, Escalation, Status Reporting Accenture 2011
 Training on automation testing tool QTP 8.0, Brainware, Silk, Win Runner, Test Director, ET&T, 2004.
ROLES AND RESPONSIBILITIES:
Director : As a Director I am responsible for
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Manage the delivery of Governance Services for various clients out of India in all respects – Service
Levels, operational execution, interface with client side resources as well as direct client interfaces, etc.
Manage the transition of new clients governance services to India
Manage the Governance Services resources in India
Hire, train and motivate the resources across levels within the Governance Services unit in India
Train, guide new leaders
Administrative responsibility for the unit for all internal admin processes in terms of time accounting,
financial matters etc.
Manage the India Governance Services Operations budget
Support the pursuit process for selling Governance Services to new clients – showcasing the existing
capabilities, support the development of collateral material etc.
I am also the CISO (Chief Information Security officer) for the organization and helped managed
compliance.
IT Delivery Manager Responsibilities: I was responsible for
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Providing overall program leadership and directing project teams in the delivery of high-quality products
within committed timeframes
Project planning & monitoring including budget control; issue and risk management
Delivering and communicating Delivery status to stakeholders and performing regular Business Reviews
Forecasting, Escalation management and anticipating and building contingency plans
Dealing with Senior Business users, determining requirements and priorities as well as resolving issues
Engagement Manager Responsibilities: As an Engagement Manager I was responsible for:
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Implementation of large Infrastructure project for the largest Pharmaceuticals Giant in the world.
Led large Delivery and Implementations team of above 120 FTE’s
P&L and revenue targets, account management and Center of excellence management
Customer relationship management. Handled many client visits
Building competency, managing large multi project teams
People management, mentoring members and leaders.
Managing and growing current engagements, meeting delivery targets, planning, estimations,
forecasting, scheduling of projects and Pre – sales support.
SANDHYA GARGOTE
Contact: 9886758095 email: sandhya.personal@gmail.com
Director, Senior Program/Service Delivery Manager
Service Delivery Manager Responsibilities: I was responsible for:
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Delivery of Managed Services programs to our customers which includes the operations as well as ADM
projects. Also providing 24x7 program support services.
Ensure SLA/SLO attainment as agreed in SOW. Handling Operational Issues related to India delivery
Understand the long-term support KPIs/SLAs and reporting mechanisms/tools
Communicating status to stakeholders, Driving Crisis Management Plans,
Facilitating Business Continuity for the account during regional/ location outages
Client Satisfaction and service quality for Service Delivery process improvisation.
Program Manager Responsibilities: I was responsible for
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Managing multiple projects worth 250+ Million of both Customer development and Application
maintenance type projects thorough quantitative project tracking
Maintaining constant communication with project teams, Client and other stake holders to report
progress, identify issues, allocate resources and facilitate any roadblocks
Creating Cost and Schedule baseline, Resource plan, Communication Plan, Risk and Issue Management
Plan, Backup and Recovery Plan, Quality & Performance Management and reporting
Working on Change Management, Rebase lining, Continuous Improvement and Lean IT.
Implementation of Web-based project management tracking and status reporting to clients of progress
without requiring travel and face-to-face meetings through the use of tools like Plan IT, Niku and Clarity
People Management Responsibilities:
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Managed large programs with team size of 160 + people (dotted line), direct reports up to 52. Also
played individual contributor roles in some projects. Performed team appraisals & laddering.
Talent Acquisition: Contributed in the organizations/projects talent acquisitions by identifying client
requirement, business model, org structure, positioning of roles, acquiring right talent by taking interviews
for finding the best fit.
Talent Management by providing trainings using my core skills and also mentoring people as a part of
successor planning so that the team grows along with me.
People Development: Got accolades for people development activities like cross trainings, recognizing
people, organizing People development activities team outings and competitions
Helped in career developments of my counselees & reports by providing guidance, support and
mentoring them for getting certified on skill in demand.
Pre Sales and Business Development
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Bringing Business value by running pre sales activities described below successfully.
Created RFI’s / RFP’s and RFS’s. Opportunities and facilitated the sales process, resulting in successful
leads & winning proposals. This included:
Overall Bid management: Proposal writing & Coordination of deal & solution reviews for go/no-go
decisions. Estimation and pricing on bids. Adhered to the review and other internal processes
Proposal presentation and participated in Orals. Built on Client relationships resulting in add-on sales
Having a strong technology based background and very strong project management added value
Got a Yellow topper award for single handedly coordinating stake holders from 5 countries and putting
together a winning deal for the largest bank in India.
OTHER INTERESTS
 Travelling – Globe trotter
 State level Badminton player. Won many inter organization tournaments (Badminton and TT)
 Passed National General Knowledge exams for 7 years
 Won State level Quiz and Elocution competition
 Avid reader. Love Driving and Music.