MODUS
BUSINESS INTELLIGENCE FOR THE LEGAL INDUSTRY
INTRODUCTION
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AGENDA
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Introductions
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Who Modus is
What Modus does
What makes Modus unique
Modus services
Next steps
XYZ COMPANIES’ NEEDS
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MODUS OVERVIEW
 Who we are
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Modus is a data management company that helps organizations assess,
strategize and leverage critical business intelligence obtained from
people, processes, finances and data to optimize legal and enterprisewide business results
 What we do
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We provide law firms and corporations with the discovery intelligence
they need to optimize individual matters and their legal enterprises
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Listen - to people, processes, data and finances
Learn - to identify opportunities individually and collectively
Leverage - data into knowledge across matters / enterprise
WHAT MAKES MODUS UNIQUE
 We provide business intelligence for the legal industry to maximize legal
operations ROI
 We achieve maximum results for clients via advanced listening /
communication protocols
 We provide exemplary customer service across everything we do
 We minimize costs by 30-50% via Modus Momentum Ecosystem - integrated
technology platform
 We provide advanced ECA services via proprietary Modus 4C Solution
 We optimize cost predictability via straight-forward, simplified pricing models
 We provide advanced training and mentoring to optimize client knowledge
 We are attuned with people - not just companies
 We are nimble regardless of client or matter size
 We provide expert predictive coding guidance / training
MODUS DEMOGRAPHICS - CORPORATIONS
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8 offices, D.C. headquarters
165+ people
Multiple AMLAW 100
Multiple Fortune 500 clients
SOME OF OUR CORPORATE CLIENTS
MODUS DEMOGRAPHICS – LAW FIRMS
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8 offices, D.C. headquarters
165+ people
Multiple AMLAW 100
Multiple Fortune 500 clients
SOME OF OUR LAW FIRM CLIENTS
MODUS SERVICES
WHAT WE DO – SERVICES OVERVIEW
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Consulting Services
eDiscovery Services
Managed Services
Legal Document Solutions
eDISCOVERY SERVICES
 Collections
– On-site and remote collection of data from cloud, server, hard drive and
mobile devices
 Processing
– Creation of viewable text from over 800 possible file types
 Reports
– 25 standard, detailed data reports and additional customized reports
 ECA – Modus 4C
– Full and immediate access for culling of data within Relativity
 Hosting – Relativity
– Customized, user-friendly platform for document review
 Production
– Creation of productions for opposing counsel
CONSULTING SERVICES
 eSynthesis Assessment
– Litigation department analysis, strategy and recommendations
– Evaluate people, processes, technology, data and finances
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Litigation Readiness Assessment
– Analysis / plan of data and information landscape
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Risk Assessment
– Analysis / plan of records, information and eDiscovery management
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Data Management
– Analysis / plan of enterprise-wide data management program
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Legal Holds
– Analysis / plan of policies and procedures
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ESI Data Mapping
– Analysis / blueprint of current and future data and IT repositories
MANAGED SERVICES
 Private Cloud Services
– Provides complete kCura Relativity environment in Modus cloud
 Managed eDiscovery Services
– Integrates Modus data services into client’s organization
 Turnkey Managed eDiscovery Services
– Provides comprehensive eDiscovery services for your organization
– Onsite or offsite people, technology, management, support, forensic
acquisition, processing and hosting
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APPENDIX
MODUS METHODOLOGIES
GOOGLE CLOUD - OVERVIEW
 Performed multiple collection and consulting engagements
 Developed a customized Google-Cloud (Apps and Vault) data
mapping questionnaire
– Recommend to complete questionnaire prior to engagement and first
collection activity
 Multiple workflow options available
 Searches and exports have limitations
GOOGLE CLOUD – 2 WORKFLOW OPTIONS
 Option 1
– Legal hold initiated via Google Vault UI
– Broad full text searches tested, verified and executed
– Resulting items are exported
o Email to mbox format with attachments
o Loose efiles exported as archive container
– Data ingested into processing platform (modus)
– Global deduplication and load of remaining files for attorney review
GOOGLE CLOUD – WORKFLOW OPTIONS, CONT.
 Option 2
– Legal hold initiated via Google Vault
– Date filter only applied (aggregate exports if multiple exports from same
mailbox/archive are performed over time)
– Resulting items are exported
o Email in mbox format with attachments
o Loose efiles exported as archive container
– Data ingested into processing platform (modus) and indexed
o Files not containing extractable/indexable text are identified and text is generated via OCR
– Global deduplication is applied
– Keyword searches are executed within processing platform or within
relativity ECA (Modus Operandi)
– Load or promotion of responsive files/documents for attorney review
GOOGLE CLOUD - CONSIDERATIONS
 Google Chat is archived by default, but settings can be
changed by users
 Users with search admin rights have access to everyone’s
mailbox and content
 Important notes:
– Google Vault does not index all files, such as PDFs not containing
extractable text or images, many password protected files/archives, etc.
– Deletion of accounts also deletes users messages from Vault
o Recommend the deactivation of account in lieu of deletion
– Calendar items not sent/received via email and contacts are NOT
archived
COLLECTION AND COMMUNICATION
 Data is collected internally by corporate IT team (or Modus)
 Matter scoped by Modus subject matter expert and Ballard
Spahr legal team
 Statement of work issued and agreed
 Modus performs conflict check
– Conflict check database utilizes information contained in Modus’
accounting, CRM and project management systems
 Kick-off call with Modus and Ballard Spahr
 Kick-off call with Modus and outside counsel
 Introduction of project management team to outside counsel
COMMUNICATION STRUCTURE - PROCESS
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Matter Receipt and Planning Process
– SME expertise in scoping of each project
– Modified scoping process for managed services
– Kick-off meeting with Ballard Spahr
o Establish what can be communicated with In-house Counsel
o Establish Ballard Spahr internal contacts and decision-makers, Modus
Project Manager and Hosting Analyst and set communications plan
o Establish means for approval/denial of SOW scope changes and workflow
changes
– Set-up introduction to In-house Counsel
COMMUNICATIONS STRUCTURE – TEAM APPROACH
CLIENT
STAKEHOLDERS
DIRECTOR
CLIENT SERVICES
VP SERVICES
AND OPERATIONS
PROJECT
MANAGERS
SUBJECT
MATTER EXPERTS
PROGRAMMING
SPECIALISTS
PRIMARY
BACK UP
HOSTING
ANALYSTS
DATA MANAGEMENT
ENGINEERS
BALLARD
SPAHR
COMMUNICATIONS STRUCTURE – TEAM APPROACH, CONT.
 Project Manager
- Primary contact for entire matter
 Subject Matter Expert
- Scopes the matter before initiation
 Data Management Engineer
- Parses, processes, and builds deliverables
 Hosting Analyst
- Manages the hosted data environment
 Programming Specialist
- Writes scripts and creates custom solutions
COLLECTIONS
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Data is collected internally by corporate IT team (or Modus)
Matter scoped by Modus subject matter expert and Ballard Spahr
Statement of work issued and agreed
Modus performs conflict check
– Conflict check database utilizes information contained in modus’
accounting, CRM and project management systems
 Kick-off call with Modus and Ballard Spahr
 Kick-off call with Modus and in-house counsel
 Introduction of project management team to in-house counsel
DATA SECURITY
 Data Center
– SSAE 16 Certified
– SAS Type II Certified
– US-EU Safe Harbor Certified
 Business Continuity Plan
– Fully redundant
– Hourly, daily and incremental backups
– Data mirrored daily
DATA SECURITY, CONT.
 Network Security
– Cascading role-based permissions
– Physical segregation
 Processing Security
– Logically separated from internet
– Virus free
 Application Security
– RSA two factor authentication
– Highly granular access
ANALYTICS – MODUS OPERANDI
 Keyword Expansion
– Select keywords within the document viewer and
produce a list of conceptually related terms
 Clustering
– Organize documents based on similarity to increase
user doc-to-doc review speed and improve accuracy
without changing your existing review workflow or
requiring additional user input
 Categorization
– Through SME user input, categorization groups, documents by conceptual
relationships, simplifying the review process and reducing the effort and resources
required to complete document reviews
 Similar Documents
– Helps facilitate an investigative thought process within a large number of case
documents to identify similar documents, based on concepts, that match items in
your review
CONSULTING SERVICES
MODUS CONSULTING SERVICES
 Modus provides a full slate of eDiscovery Consulting Services to help
law firm and corporate clients properly assess, analyze, develop and
implement proactive Discovery Intelligence strategies and tactics to
maximize their legal return on investment.
 Provided in the early stages of an engagement, Modus Consulting
Services become the catalyst and blueprint for eventual eDiscovery
work, of which can be provided in Private Cloud, Managed or
Turnkey Managed services arrangements.
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eSynthesis Assessment
Litigation Readiness Assessment
Risk Assessment
Data Management
Legal Holds
ESI Data Mapping
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ESYNTHESIS ASSESSMENTS
 Assessment methodology designed to provide law firms and
corporations with a detailed summary of their current litigation
department operation with an actionable blueprint for
improvement, scalable to client objectives and overarching
legal business strategy.
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ESYNTHESIS ASSESSMENTS - CRITERIA
 Talent – Evaluate, define and align internal / external talent required to produce
optimal program results
 Processes – Assess and design a systematic approach to every phase of the
litigation and eDiscovery cycle
 Finances – Benchmark all internal / external expenses associated with litigation
and eDiscovery to create a programmatic approach that reduces legal spend
 Technology – Analyze IT systems, storage, litigation hold and forensic
capabilities to streamline data collection, reduce risk and expedite case
knowledge
 Data Management – Assess current plan and design approach that will get to
the case merits faster for legal decision making
 Internal / External Client perception – Conduct client perception gap analysis to
improve overall service delivery
 Outside Counsel Alignment – Ensure outside counsel litigation support and
eDiscovery services capabilities are aligned with the business goals of corporate
legal department
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ESYNTHESIS BENEFITS
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Actionable blueprint for improvement
Reduce total cost of ownership
Refine metrics to measure operations
Alignment of outside counsel with legal business strategy
Obtain valuable benchmarking data
Identity case merits faster
Make strategic decisions faster
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eSYNTHESIS ASSESSMENT SAMPLES
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LITIGATION READINESS ASSESSMENTS
 Provides corporate clients with a comprehensive analysis of their
present data and information landscape
 Analyzes potential risks, opportunities for enhancement and
strategic recommendations for improvement
 Typically completed within a 60-90 day window
 Benefits
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Increase awareness and understanding of eDiscovery opportunities and risks
Minimize discovery risk by identifying gaps in current processes
Identify cost reduction opportunities
Reduce the risk of discovery errors, spoliation and delays
Establish a framework for collaboration between legal, IT and records
management
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RISK ASSESSMENTS
 Provide organizations with a clear analysis of their present Records
Management, Information Management and eDiscovery endeavors
 Tailored for corporate in-house counsel and records management
professionals
 Help identify the most significant risks and gaps, while providing a
strategic roadmap for improvement
 Benefits
– Provide an actionable blueprint on where, how and when to start a
program
– Provide valuable information quickly to identify opportunities take
immediate steps
– Provide collaborative environment to stimulate education / knowledge
cross-departmentally
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DATA MANAGEMENT
 Help organizations better understand, create and implement
defensible and actionable policies / procedures for managing data
across their entire enterprise
 Tailored for records, information management and IT professionals
 Include: data mapping, records and information management /
information governance consulting and data management
consulting
 Benefits
– Minimize potential risks associated to growing data volumes and
complexities
– Provide consistent methodology for the disposal of data
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LEGAL HOLDS
 Provide in-house legal counsel departments with an analysis of their
present policies and procedures along with strategic
recommendations for improvement
 Modus legal, technical and RIM subject matter experts will design an
optimized legal hold process to maximize defensibility while
minimizing the burden of execution for employees
 Benefits
– Maximize defensibility through repeatable, auditable and accurate
processes that ensure legal hold are executed according to plan
– Reduce business disruption by streamlining processes and ensuring
appropriate management controls are in place
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DATA MAPPING
 Designed to aid inside / outside counsel in developing a comprehensive,
accurate understanding of an organization’s data repositories and IT
infrastructure
 Focus on data sources and elements of the IT infrastructure containing
ESI most likely to be subject to discovery in legal proceedings,
regulatory audits or investigations
 Benefits
– Provide foundation for developing a defensible eDiscovery response plan
– Provide a clear outline / blueprint of the organization’s IT infrastructure and
landscape
– Create a framework for legal, IT and records management professionals to
collaborate on better managing the systems which produce data
– Create a high level of awareness, understanding and involvement between
typically disparate departments
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DATA MAPPING SAMPLES
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DATA MAPPING - WORKSHOPS
 3 hour on-site workshop
 Deep-dive review of ESI data mapping process tailored to the
organization’s particular IT environment
 Structured dialog between Legal, RIM, IT and appropriate
business stakeholders facilitated by the nation’s
 leading ESI data mapping consultant
 Minimal pre-workshop preparation required
 Provided for a flat fee
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DATA MAPPING - SEMINARS
 1.5 day on-site program
 Includes 20 hours consulting
 Detailed review of Modus proprietary ESI data mapping
processes and procedures
 Pre-seminar analysis of IT landscape and Tiering
recommendations
 Tier 1 systems briefings
 Access and single use license to Modus ESI Data Mapping
Toolkit and example reports
 Provided for a flat fee
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DATA MAPPING - ASSESSMENTS
 Preliminary analysis of IT landscape and litigation / discovery
profile
 Tiering of systems
 Mini interviews to gather high-level information about Tier 1
and Tier 2 systems (except e-mail)
 Full mapping of e-mail and associated systems (backup,
smartphones, unified messaging, etc.)
 Creation of ESI Data Map Framework/Proposed ESI Data Map
 Detailed budget for full ESI data mapping
 Provided for a flat fee
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DATA MAPPING – TURNKEY PROJECTS
 Conduct analysis and review of current IT landscape and
litigation / discovery profile
 Collaborate with project stakeholders to assign IT systems to
Tiers
 Conduct information gathering activities
 Analyze and validate data gathered
 Create ESI data map reports
 Provided on a flat fee or hourly basis
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MANAGED SERVICES
MODUS MANAGED SERVICES – OVERVIEW
 Modus offers (3) core Managed Service programs to help law
firms and corporations plan, execute and maximize their
eDiscovery matters individually and collectively.
 Depending upon specific needs, each Managed Services
program provides organizations with a solid foundation to
optimize their legal operations.
– Private Cloud Services
– Managed eDiscovery Services
– Turnkey Managed eDiscovery Services
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PRIVATE CLOUD SERVICES
 Designed for corporations or law firms that want a private
kCura Relativity environment without incurring up-front costs
for hardware purchases, software licenses or ongoing
maintenance contracts / upgrades
 Provides clients with a private, dedicated Relativity
environment, set up and maintained in Modus’ cloud, for a
single monthly fee
 The client administers Relativity and runs projects within it
 Modus acquires the hardware and software, creates the
environment, takes care of the maintenance and periodic
upgrades, and is responsible for security and reliability
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MANAGED EDISCOVERY SERVICES
 Provides alternative to maintaining internal data processing
and hosting in-house
 Provides corporations and law firms with all needed
processing, hosting and related electronic discovery data
services at predictable or fixed costs
 Eliminates the costs and challenges of maintaining internal
data processing and hosting capabilities by tightly integrating
Modus people, processes and technologies with the client’s
project managers and other litigation support personnel
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TURNKEY MANAGED EDISCOVERY SERVICES
 Minimizes need for in-house personnel and associated internal
processes
 Provides corporations and law firms with comprehensive
solutions to help reduce costs associated with eDiscovery
consultation, project management, user support, forensic
acquisition, processing and hosting
 Eliminates need to maintain any internal electronic discovery
capabilities by tightly integrating Modus’ service delivery
model with the client’s core business operations
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MODUS DISCOVERY INTELLIGENCE
MODUS DISCOVERY INTELLIGENCE
 Business Intelligence for the Legal Industry
– We’re leaders in a more advanced category of business intelligence
services designed specifically for law firms and corporations to help
them improve their entire legal operations – not just their individual
eDiscovery matters.
– Discovery Intelligence is a complete paradigm shift in the way we
orchestrate people, processes, finances and data to inspire exemplary
data management results. It’s the end-result of all eDiscovery and data
management matters – the business intelligence you obtain from the
knowledge you gain.
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MODUS DISCOVERY INTELLIGENCE
Discovery Intelligence is not a product, a service or a solution – it’s much
bigger than that. Discovery Intelligence is a complete paradigm shift in the way
we orchestrate people, processes, finances and data to inspire exemplary data
management results. It’s the end-result of all eDiscovery and data
management matters – the business intelligence you obtain from the
knowledge you gain. You can’t touch Discovery Intelligence, but you can
definitely feel it, in your mind and in your pocketbook.
Listen, Learn and Leverage
Some say listening is a lost art. At Modus, it’s found in our DNA and in
everything we do – for our clients, their customers and our employees. It’s the
powerful path that helps our clients obtain the Discovery Intelligence they
need to optimize their legal business. In short, listening is what makes Modus
unique.
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MODUS DISCOVERY INTELLIGENCE
Listening Starts with People, not Just Data
 First, we connect with people like people, on an emotional and rational basis,
to truly understand what they do, what they need and what’s important to
them.
 Then we dive deep into quantifiable data, qualitative processes and financial
criteria to learn your business and identify opportunities for improvement.
 Then we leverage what we learn into a strategic blueprint that connects the
dots, challenges the norm and defines how to optimize your matters – and your
legal enterprise if you wish
While most other companies focus solely upon discovering data, we focus on
discovering what to do with it once you have it. Because after all, data is just data, but
knowledge is power.
Rediscover listening for the first time with Modus Discovery Intelligence.
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MODUS EDISCOVERY SERVICES
 Modus provides a full suite of eDiscovery services to help law firms
and corporations plan, discover, interpret, manage and leverage raw
data into Discovery Intelligence to help optimize their legal
enterprise.
 Modus eDiscovery services span the entire EDRM, providing clients
with hands-on expertise in all areas vital to their businesses.
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Consulting
Reporting
Collection
Processing
Early Case Assessment
Hosting for Review
Production
MODUS LEGAL DOCUMENT SOLUTIONS
Modus offers a suite of digital and reprographic legal document solutions to
help plan, prepare and present matters in court effectively
 Digital Services
– Document Scanning & Imaging
– Logical Document
Determination/Unitization
– Document Annotation/Redaction
– Document Archiving
– Digital Bates Numbering &
Designating
– OCR & Text File Processing
– High Speed Printing
– TIFF & PDF Conversions and
Blowbacks
– Tape Restoration & Conversion
 Reprographics Services
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Photocopying
Color Copying
Oversize Documents & Maps
Binding & Finishing Services
Numbering & Labeling
Confidential Stamping
24/7 Rush Services
On-Site Photocopying
Coding – Auto, Basic & Subjective
Black & White and Color Trial Exhibit
Boards