Ch 11: Advanced Personal PCs
Study Guide Questions
Name: Billy VUe
Curr
Question
11.1
Give an overview of field, remote, and bench technician jobs
11.2
11.2.1
Answer
1. What two skills does a field technician
need?
excellent troubleshooting skills
2. Where might you work if you are a remote
technician?
Work at help desk
3. What two ways are remote technicians
contacted by customers?
Answering calls
4. Which of the three types of technicians
typically would not work directly with
customers?
Bench technician, work facility, and
central depot
customer service skills
e-mails
Explain safe lab procedures and tool use
5. What is your first priority on any job?
Keep the work area clean and free of
clutter.
6. What is the rule you should follow when
dealing with power?
Make sure that the power is off and that
the power plug has been removed.
7. What is the rule you should follow when
dealing with laser beams?
Do not look into the laser beams located
in the computer equipment.
Review safe working environments and procedures
8. What should you use to reduce the chance
of ESD damaging your equipment?
IT 11: ADV Personal PCs
Online Curriculum Questions
Use antistatic mats and pads
1-10
9. What four things require a technician to
follow local codes for proper disposal?
Batteries
Solvents
Computers
Monitors
11.2.2
11.2.3
Review names, purposes, characteristics, & safe and appropriate use of tools
10. What is one of the biggest concerns for
computer technicians?
Proper tools
11. What should you do before you touch a
computer component?
Work safely and prevent damage to the
computer equipment.
12. What is a technician doing when they touch
a grounded computer chassis or mat before
touching a component?
Be sure to ground yourself by touching a
grounded computer chassis or mat.
13. What antistatic device keeps sensitive
computer components safe when not
installed inside a computer?
Antistatic bag
14. When repairing a printer, should you wear
an antistatic wrist strap?
Yes No
15. What device should not be opened unless
you are properly trained?
Monitors and printers
Identify potential safety hazards & implement proper safety procedures
16. What are three dangerous, high-voltage
computer components that should only be
serviced by authorized personnel?
Power supplies
Display monitors
Laser printers
17. What is the usual policy when a power
supply is broken?
11.2.4
Repair it replace it
Describe environmental issues
18. What is a place where discarded computer
equipment can be taken apart?
Computer recycling warehouse
19. How much dangerous lead (by weight) can
CRT monitors contain?
4 to 5 Ibs. (1.6 to 2.3 kg)
20. What common device may contain nickel
cadmium, nickel metal hydride, and Lithium
Batteries
IT 11: ADV Personal PCs
Online Curriculum Questions
2-10
ion?
21. What are three techniques that you can use
for discarding your old components?
Reuse
Recycle
Exchange
11.3
Describe situations requiring replacement of computer components
22. What two situations require the
replacement of computer components?
11.3.1
11.3.2
23. What needs to be considered when
purchasing a new computer case?
You should ensure that all of the
components will fit into the new case.
24. What do you need to know about a power
supply before you install it in the case?
It needs to be the power supply is
powerful enough to operate all of the
components.
Select a motherboard
CPU
Select the CPU and heat sink/fan assembly
26. The voltage setting for the CPU can be
configured with jumpers or switches located
on what device?
11.3.4
An upgrade for functionality
Select a case and power supply
25. What device must the socket and chip set
on the motherboard be compatible with?
11.3.3
the repair of broken parts
Heat sink
Select RAM
27. What two things can happen to your
computer to indicate that new RAM maybe
be needed?
Locks up
28. What key strokes are used to open Task
Manager and close a stalled application?
Ctrl-Alt-Del
29. What current device must new RAM be
compatible with before you install it?
Restart the computer to see if the
application runs properly.
30. If you want to install NEW RAM, what RAM
must it match?
It must also be the same type of RAM as
installed in the computer.
31. What speed must new RAM on a computer
must be the same or faster than the
IT 11: ADV Personal PCs
Online Curriculum Questions
The computer displays frequent error
messages.
3-10
be?
11.3.5
11.3.6
existing RAM
Select adapter cards
32. What is another name for adapter cards?
Expansion cards
33. You want to install a wireless NIC. What
wireless standard must a technician match?
802.11n
Select storage devices and hard drives
34. What are three signs a hard drive is failing?
Error messages
Corrupt data or applications
Unusual noise or vibrations
35. Which has a higher data-transfer rate?
SATA
PATA
36. What is the current SATA speed?
About 2.5 megabyte per second
37. What two things are SCSI usually controllers
used for?
Implement RAID
38. SCSI devices are typically connected in a
series. What is this series called?
Daisy chain
39. Why does each end need to be terminated?
To prevent signals from bouncing off the
ends of cables and causing internal.
40. What are the two ways a SCSI cable is
terminated?
by a terminator on the last drive on the
chain
Server
a plug terminator on the end of the SCSI
bus
41. How many devices can most SCSI buses
handle?
11.3.7
1
Select input and output devices
42. What is the device called that transfers
information into a computer?
Input device
43. Name seven input devices.
Mouse
Keyboard
Scanner
IT 11: ADV Personal PCs
Online Curriculum Questions
4-10
Camera
Process control sensor
MIDI interface
Microphone
44. Name five output devices.
Display monitor
Projector
Printer
Process-control equipment
Speaker
45. What interface transfers data at a maximum
speed of 489 Mbps?
USB 2.0
46. What is another name for the IEEE 1394
interface?
FireWire
11.4
Upgrade and configure personal computer components and peripherals
11.4.1
Upgrade and configure a motherboard
47. When upgrading, what two devices should
be moved the motherboard first?
CPU
48. What should you apply between the heat
sink and CPU?
New motherboard
Heat sink/fan assembly
49. Why should you pay attention to screws and Screw is the same length and has the
standoffs that are non-metallic?
same number of threads.
50. Does it matter if you replace a screw made
for a slotted screwdriver with one made for
a Phillips-head screwdriver?
11.4.2
Yes No
Upgrade and configure a CPU and a heat sink/fan assembly
51. What new device will increase the power of
the computer?
CPU
52. What four requirements must the new CPU
follow?
The new CPU must fit into the existing
CPU socket.
The new CPU must be compatible with
IT 11: ADV Personal PCs
Online Curriculum Questions
5-10
the motherboard chip set.
The new CPU must operate with the
existing motherboard and power supply
The new CPU must operate with the
existing RAM. The RAM may need to be
upgraded or expanded to take advantage
of the faster CPU.
53. How do you remove the existing CPU?
11.4.3
11.4.4
11.4.5
Wear a wrist strap when installing and
removing CPU.
Upgrade and configure RAM
54. Where should RAM be stored prior to
installing it?
RAM slot on the motherboard aligned
properly.
55. How do current DIMMS pull out?
Current DIMMS pull straight out and
insert straight down.
56. What will happen if the RAM is incorrectly
aligned?
RAM can cause serious damage to the
motherboard.
57. What will indicate the presence of the
correct amount of RAM
If the BIOS does not indicate the
presence of the correct amount of RAM.
Upgrade and configure BIOS
58. What type of ROM are modern BIOS chips?
EEPROM
59. What is another name for this RAM?
Flash memory
60. What is the term that is used when ROM is
upgraded by the user without opening the
computer case?
Flashing the BIOS
61. To see the current BIOS settings, what keys
are pressed during POST?
F1, F2 , or Delete key
62. What will happen if you abort the new BIOS
update and it doesn’t properly install?
If you are unsure, it is best not to change
any BIOS setting unless you research the
problem in depth.
Upgrade and configure storage devices and hard drives
IT 11: ADV Personal PCs
Online Curriculum Questions
6-10
63. What are six reasons for installing an
additional drive?
To install a second operating system
To provide additional storage space
To provide a faster hard drive
To hold the system swap file
To provide a backup for the original hard
drive
To increase fault tolerance
64. What does RAID stand for?
Redundant Array of Independent
Disks
65. What are two ways RAID is installed?
Hardware or software
Media reader
11.4.6
11.5
Upgrade and configure input and output devices
66. What is a driver that has passed the
Windows hardware quality lab test and has
been given a driver signature by Microsoft
called?
Signed driver
67. What can cause system instability, error
messages, and boot problems?
Unsigned driver
Identify & apply preventive maintenance for personal computer components
68. What can extend the life of the
components, protect data, and improve
computer performance?
11.5.1
Preventive maintenance
Clean internal components
69. What should you use to blow dust away
from a computer?
Compressed air
70. If you use compressed air from a can, how
should you hold it to prevent the fluid from
Follow the instructions and warnings
IT 11: ADV Personal PCs
Online Curriculum Questions
7-10
leaking onto computer components?
71. Name seven devices inside the computer
case that you should keep as clean as
possible.
Heat sink/fan assembly
RAM
Adapter cards
Motherboard
Case fan
Power supply
Internal drives
11.5.2
11.5.3
11.6
Clean the case
72. What problem will dust accumulated inside
the computer cause?
It can prevent the flow of air and affect
cooling.
73. You should spray a cleaning product directly
on the case?
Yes
No
Inspect computer components
74. What will remove dust from RAM chips?
Compressed air
75. What two things will clean optical drive and
tape heads?
Compressed air
76. What will clean a floppy drive?
Drive cleaning kit
77. What should you do to a power strip of
there have been excessive thunderstorms?
Replace the power strip if it does not
work properly.
78. What will clean the keyboard and mouse?
Compressed air or small vacuum cleaner
Cotton swabs
Troubleshoot computer components and peripherals
79. What is step one of the six-step
troubleshooting process?
IT 11: ADV Personal PCs
Online Curriculum Questions

Identify the Problem

Establish a Theory of Probable
Causes

Determine an Exact Cause

Implement a Solution

Verify Solution and Full System
Functionality
8-10

11.6.1
Review the troubleshooting process
80. What is the process called that technicians
use to analyze and determine the cause of
the error to repair the computer?
Troubleshooting
81. What types of question are below?
Identify the problem

Can you describe precisely what happens
when the computer boots?

How often does the computer fail to start?
82. After you have solved the problem what is
the last step?
11.6.2
11.6.3
Document Findings
Have the customer verify the problem
has been solved.
Identify common problems and solutions
83. If you cannot use the SCSI drive, what might
be the problem?
The SCSI drive has an incorrect SCSI ID.
84. What is a possible solution if the system
runs for a few minutes and then locks up?
Reinstall the CPU.
Replace the CPU.
Apply troubleshooting skills
Summary
Online Quiz - 9 Questions
IT 11: ADV Personal PCs
Online Curriculum Questions
9-10
IT 11: ADV Personal PCs
Online Curriculum Questions
10-10