2012 Avans Hogeschool Den BoschKoen Glimmerveen 2032255 Jorg Hanssen 2029150 Tom Schilleman 2031711 Marta Segovia Martin 2065295 Ludo Stanziani 2027820 Rik Tiebosch 2031823 Hr. H. Venmans [BUSINESS PLAN] Table of contents Introduction............................................................................................................................................. 3 Management summary ........................................................................................................................... 4 1. Organization structure ........................................................................................................................ 6 1.1 Mission statement ......................................................................................................................... 6 1.2 Vision ............................................................................................................................................. 6 1.3 Distinguishing capacity .................................................................................................................. 6 2. Product information ............................................................................................................................ 6 3. Organisation structure .................................................................................................................... 7 4. Review at the market research ....................................................................................................... 7 5. Market strategy ............................................................................................................................... 9 5.1 SWOT ............................................................................................................................................. 9 5.2 Confrontation matrix ................................................................................................................... 10 5.3 Strategic option ............................................................................................................................... 10 5.3.1 Strategic option 1 ......................................................................................................................... 10 5.3.2 Strategic option 2 ......................................................................................................................... 12 Conclusion ......................................................................................................................................... 12 6. Marketing mix ................................................................................................................................... 13 6.1 Product ........................................................................................................................................ 13 6.2 Public ........................................................................................................................................... 13 6.3 Promotion.................................................................................................................................... 14 6.3.1 Business 2 business .............................................................................................................. 14 6.3.2 Business 2 consumer ............................................................................................................ 14 6.4 Price ............................................................................................................................................. 16 6.5 Place ............................................................................................................................................ 17 7. Operations ......................................................................................................................................... 18 7.6 Firm infrastructure ...................................................................................................................... 19 Managing Director ......................................................................................................................... 19 Financial department .................................................................................................................... 20 Sales department .......................................................................................................................... 20 Marketing department .................................................................................................................. 20 Procurement department ............................................................................................................. 20 7.7 Human Resource Management ................................................................................................... 20 7. 8 Technology ................................................................................................................................. 20 1 7.9 Procurement................................................................................................................................ 20 8. RISK ANALYSIS.................................................................................................................................... 21 8.2 Stock from the iEgg...................................................................................................................... 21 8.3 Higher costs than expected. ........................................................................................................ 21 8.5 Unexpected entrance of competitors. ........................................................................................ 21 Threat vs. plans ................................................................................................................................. 22 10. Sale forecast .................................................................................................................................... 23 Consumer confidence.................................................................................................................... 23 First Channel; Web shop for consumers ........................................................................................... 24 Second Channel; Web site for resellers ............................................................................................ 24 Third Channel; Consumer Fairs ......................................................................................................... 24 Fourth Channel; Sales to Web Resellers............................................................................................ 25 Fifth Channel; Small Shop Resellers .................................................................................................. 25 Sixth Channel; Franchise Resellers .................................................................................................... 25 Seventh Channel; Companies for branded promotional Gift pack/Giveaway’s ............................... 25 11. Financial........................................................................................................................................... 26 12. Future prediction............................................................................................................................. 28 2 Introduction We are a student company who develops our entrepreneurial competencies setting up a real company during 6 months. At the end of the sixth month we will liquidate the company and we will give dividend to our shareholders. We are ‘’We R Louder’’. Our company is going to import an sound amplifier of the iPhone from China, to sell it on the Dutch market. The name of our product is “the iEgg”. And the product will be used to improve and extend the use of the iPhone. The iEgg is a silicon product, which can be used as sustainable new type of docking station for the iPhone, which doesn’t need any type of energy, and amplify the loudness of the telephone. The six entrepreneurs have a specific goal to ensure that the student company is going to be a success. The goal of We R Louder is: Writing a business plan for We R L0uder about how they can successfully import and market the iEgg. The main goal of We R L0uder will be making a profit and add value to the iEgg. To achieve this goal, the company has set up a structure: organization structure, product information, marketing mix, SWOT analysis, confrontation matrix, the choice of the strategic option and the explanation of it. Also the marketing and the sales forecast will be clearly displayed together with the financial part. It whole plan will be resumed in the conclusion. The recommendations will be here too. 3 Management summary There are 2 strategic options that are a result of the SWOT. WE R LOUDER is mainly going to focus on strategic option number 1 because this one has so much potential. Strategic option 2 will be combined with strategic option 1 because the iEggs strong USP will definitely be used trying to sell the product in the several selling channels. The strategy’s: Strategic option 1 Growth strategy; use the low selling price to penetrate the market and use the multiple selling channels This certain approach is perfectly suited for the operational excellence strategy. This means we offer a product with a consistent quality for an affordable price. - The business relationship with the manufacturer has to be retained Within 6 months be the main and cheapest supplier of iEgg’s in the Netherlands Strategic option 2 Growth strategy; use the strong USP to sell the original iEgg in physical shops. This certain approach is definitely suited for the product penetration strategy (Ansoff). This strategy is mainly effective when selling products that add something to another product, in this case the iPhone and the iEgg. But to insure success a big communication budget is needed or a well-known brand has to introduce the new product. - Create more brand awareness Invest in communication (more budget) Gain new clients (prospects) The STP-Model has been used to describe the target group, where the strategy’s will be focused on. This target group is; ‘’Men and Women between the age of 15-25, who possess an iPhone’’. This is the primary target group of the iEgg. There will also be a secondary target group. This is; ‘’Men and Women who possess an iPhone and who have not the age of 25-35’’. For the promotion, WE R LOUDER will focus on 2 main focus groups: B2B and B2C. These groups will be briefly described below. Business 2 business The main promotion that will be used for Business 2 Business is personal contact. WE R LOUDER also has a web site /web shop; www.werlouder.nl . This channel will mainly be targeted at the consumers but can also be used by business-to-business clients. Business 2 consumer Since the iEgg is relatively unknown product, a lot of promotion has to be made in order to make the consumers aware about the iEgg. Therefor there are a lot of promotion tools WE R LOUDER wishes to like: fairs, flyers, facebook, twitter, google+, youtube, webshop and google ad-words. The cost WE R LOUDER makes, as a student company, are slightly different than other companies. Some costs are significantly lower such as wages, fixed assets, current assets and many more. Because many of these costs are lower or do not even apply to WE R LOUDER, they can sell their 4 products for less than the competition. WE R LOUDER divided several different selling channels. We spread our abilities over these channels to maximise our sales potential on a short period. With the value chain of Porter WE R LOUDER listed the fact concerning inbound logistics, operations, outbound logistics, marketing & sales, service, firm infrastructure, human resource management, technologies and procurement. All these categories pictures a wide range of matters WE R LOUDER has to deal with. WE R LOUDER is a company with low risk, due to the fact that the initial investment is quite small, and the profit it may achieve is high in relation with that investment. Despite this fact, WE R LOUDER has some risks to take into account, therefore WE R LOUDER must try to avoid them to obtain the best profit that is possible, WE R LOUDER has a plan against risks. The sales forecast gives underlying information about the figures of the sales forecast for the first months of WE R LOUDER S.C. The forecast that gives you an overview of the realistic expected sales potential. WE R LOUDER has divided several sales channels into seven forecast categories, and divides the two current product types is currently put up to sale. When customers think about WE R LOUDER we want to them about a fresh, new and youthful enterprise who have done a great job. Selling a good product and managing the company wisely and confidant. Shareholders will be paid with extra dividend when the company is doing good to show them our gratitude. 5 1. Organization structure 1.1 Mission statement To successfully import the iEgg and sell it to “Men and woman between the age of 15-35, who possess an iPhone” . 1.2 Vision In the next few years be the main supplier of durable and portable sound amplifiers in the Netherlands. Develop new concepts and keep improving the sound quality of the amplifiers. In the next 5 years WE R LOUDER wants the Dutch population to intensively use sound amplifiers, which need no energy and are therefore sustainable. 1.3 Distinguishing capacity WE R LOUDER is a student company, which means they don’t have to pay expensive wages. This means they can sell their original iEgg at a low cost because the wages are kept as low as possible. WE R LOUDER is a one of a kind student company who is selling a one of a kind product on the Dutch personal audio & video market. 2. Product information The iEgg is a silicon product which can be used as a new type of docking station for the iPhone. It is a new type of docking station because you don’t need any type of energy to amplify the loudness of the telephone. Here below you can see the product information about the I egg: Product: iEgg Type Phone: iPhone 3G, 3GS, 4, 4S, 5 Weight: 102 Grams, 138 Grams with packaging Measures: 7 x 5 x 4 Centimetres Colours: 9 different colours Base material: Silicon Suppliers: Quality Components Ltd, Hong Kong, The agent is Btt Bv 1 Minimum number: 300 Pieces Costs package: €0,32 Costs printing: Normal printing €0,06 Tampon printing €0,45 Costs: €0,98 * 300 Pieces= €294,- without package, printing and transport Transport Airplane: Transport by plane will cost WE R LOUDER €255,-. This will cost €0,85 per product. Sound: The iEgg enhances the sound by 19 DB. 1 http://www.btt-bv.com/nl/ 6 3. Organisation structure Our chairman Koen will organize weekly meetings and action lists will be used to keep track of the process of the company. Every person is responsible for their own department and has their own responsibilities. Shareholder meetings will be organized to inform our shareholders and satisfy them. Also the JO mentors will receive weekly updates about the company’s progress and potential sales. WE R LOUDER will operate the same way as a B.V. but in reality it has no legal form. That’s why WE R LOUDER will be seen as a S.C. or Student Company. Things like VAT will be paid to the tax office and can also be claimed back. The shareholders are not responsible for the success of the company and won’t pay possible debts. The employees of WE R LOUDER are not responsible for debts; the shareholders will receive an additional bonus or dividend when WE R LOUDER is making a profit. It’s not allowed for WE R LOUDER to accept financial sponsorship such as donations but third parties can finance things as gas expenses. WE R LOUDER needs to bear in mind that without a 50% support rate of their shareholders important decisions can’t be made. Important issues need to be discussed with shareholders, such as products changes or making decisions about big amounts of money and how to spend it. 4. Review at the market research The most important findings of the DESTEP analysis is that the consumption by households is declining. Raising inflation caused this and a to low adjustment. The forecast shows that 2013 the purchase power will decrease even more. It could even drop further when the government has to decrease their expenses and increase incomes. This has impact on the purchase power. Also important is the behaviour of costumers. The orientation and purchases on the Internet is rising. The main motivation is that they can shop when they have time instead during opening time of stores. The second motivation was due the wide assortment and the third was the price related. In 2015, cross channel selling, will have the biggest market share for selling. Another behaviour of the customers is that people wish to buy durable and eco friendly products. Consumers rather buy products that are then products that are not. When it comes to the market, GFK did a research. The total amount of iPhones can be calculated by using this research. Research indicated that 27,6% of all the smart phones is an iPhone. In the Netherlands 28% of all the phones is a smart phone; this is equal to 5,544,000 smart phones. Of all these smart phones, there are 1,530,144 iPhone users. 7 The iEgg will operate in the market for personal audio and video which is experiencing a slight increase of 1% to a total turnover of €235 million. In 2010 the sales increased by 2%, especially headphones, mini speakers and mp3 players were popular.2 The iEgg can be placed among the personal audio and video market (mini speakers) The target group was found by quantitative and qualitative research. By asking the customers to fill in their age, the use of speaker and the satisfaction about the speaker in the online survey, WE R LOUDER was able to select a target group. In order to obtain more information about this group 1535 years old, WE R LOUDER has selected 9 people who can be placed in this age category. In all the 9 interviews the people who were interviewed were between 20 and 30 years old and enthusiastic about the product. All the interviews had a different opinion. Half of the people said that the best option to sell was to use a web shop while the other said B2B sales. All the 9 interviewees agreed about the price. In order to match the target group, WE R LOUDER will position the product as an innovative product with a clear and distinctive product-benefit in comparison to the substitutes. It will be introduced as a trendy and useful product that also is a cool gizmo to have. Currently WE R LOUDER will be the only Dutch company who is going to sell the original iEgg on the Dutch market. Other substitution products are available on Amazon.com, allesinwonderland.nl or alibaba.com. In order to see the relation in bargain power, WE R LOUDER made a porter analysis. The dependency of suppliers is fairly great; tough WE R LOUDER has a strong position due to our contact in China and back-up opportunities in Spain. The power of customers is great due to lot of substitutes, but when WE R LOUDER defines the exact market position, they can state it is still a blue ocean market. The availability of substitute products is obvious. So it is evident that it is important for us to work on the brand awareness. Threat of market entrants is present but thanks to the early moves on this market WE R LOUDER has an advantage. In order to import the iEggs to the Netherlands, WE R LOUDER has to decide which type of transport they will use. The cheapest solution has a delivery time of 8 weeks and the most expensive solution has a delivery time of 3 weeks. WE R LOUDER wants to add value to the distribution process. 2 http://www.hbd.nl/ages/15/Bestedingen-en-marktaandelen/Wit--en-bruingoedzaken/Audio-envideo.html?subonderwerp_id=837 8 5. Market strategy The market strategy contains the SWOT analysis, the confrontation matrix and the issue analysis. The SWOT Analysis displays the internal strengths and weaknesses of the iEgg. It also shows the external opportunities and threats where the company can’t directly put pressure on. It is a fast and easy model to describe these processes. The confrontation matrix will be filled in on the basis of the SWOT analysis. The SWOT analysis and confrontation matrix will help you on which strategy is best suited for the company. The options will be confronted and will be explained further in the issue analysis. In this chapter the Ansoff and the Tracy & Wiersema Model will be applied to formulate the strategy. 5.1 SWOT Strengths: 1. W E R LOUDER only sells one product so they can meet the specific needs of customers. They can order iEggs with a specific colour or text. 2. WE R LOUDER is set up by students the communication lines are short. The employees work together to get better results and communicate 24/7. 3. WE R LOUDER is a student company and doesn’t have to pay expensive salary and costs; they can sell their iEgg at a low selling price. Which means that they can compete with big companies with a strong brand. Strengths 1. Flexible 2. Short communication lines 3. Low selling price 4. Informal and high motivation level 5. Strong USP Weaknesses 1. No brand awareness 2. (No) stock 3. No experience 4. Product iEgg relatively unknown 5. Time restricted Opportunities 1. High price substitutes 2. Many selling channels 3. Competitor’s products hardly available in physical shops 4. PLC: development/introduction phase 5. Introduction iPhone 5 Threats 1. High negotiation power supplier 2. Threat new entrants 3. Negotiations power customers 4. Competitor’s products available at popular websites 5. Stock competitor 4. Students only, who all want to finish this project as good as possible. This results in a highly motivated team. 5. WE R LOUDER is the only company within the Netherlands who sells the original iEgg. And it is a durable and portable ‘speaker’, which is innovative. Weaknesses 1. WE R LOUDER is not a known company so they don’t have a known corporate identity 2. WE R LOUDER is going to have issues with their stock, how much to order and where to storage 3. Lack of experience within the branch, could result in fatal mistakes 9 4. The product iEgg is unknown among the Dutch iPhone users 5. Due to the project the student company is time restricted Opportunities 1. Substitute products such as docking stations are on an entirely different budget level 2. The iEgg can be sold by using several selling channels such as; B2B; present, Christmas, company printing, relation gifts. B2C; presents, Christmas, ‘want to have’ 3. The products such as iHorn and iBamboo are hardly available in physical shops 4. Because the concept is relatively new both the substitute (iBamboo, iHorn) and iEgg are still in the development/introduction phase 5. iPhone 5 is available in the Netherlands; manufacturer in China is already making a new iEgg for the phone. Threats 1. The manufacturer can do whatever they want and sell to whomever they want and they also control the production process. This results in a high negation power. 2. The products are not expensive to purchase and the margins are good. So it more likely for companies to enter this market. 3. Customers have many substitute products to choose from so their negotiation power is high 4. The products from our competitor are available at popular websites; this means that they can increase the awareness of their product. 5. Those big competitors don’t have problems or restrictions regarding the stock, which is a must; have when you want to do business with a big online web shop. 5.2 Confrontation matrix S1 O1 O2 O3 O4 O5 T1 T2 T3 T4 T5 S2 1 5 3 0 17 22 7 15 9 17 10 17 7 15 15 17 0 4 6 19 S3 35 20 15 13 12 8 20 22 18 5 S4 0 10 5 7 1 7 1 8 17 0 S5 18 3 28 12 10 0 11 12 10 3 W1 9 9 4 13 10 4 11 12 10 5 W2 0 7 5 0 12 8 10 5 1 24 W3 9 7 13 9 1 16 16 5 5 11 W4 13 13 10 19 4 8 12 13 20 2 W5 1 5 6 8 14 6 8 0 0 10 96 96 96 96 96 96 96 96 96 96 5.3 Strategic option 5.3.1 Strategic option 1 Low selling price (S3) High price substitutes (O1) Selling channels (O2) 10 Growth (attack) strategy; use the low selling price to penetrate the market and use the multiple Selling channels This certain approach is perfectly suited for the operational excellence strategy (Tracy & Wiersema). This means we offer a product with a consistent quality for an affordable price. - The business relationship with the manufacturer has to be retained Within 6 months be the main and cheapest supplier of iEggs in the Netherlands Financial If you look at the financial chapter you can see that after the Christmas fair WE R LOUDER will make a profit. This profit will be used for strengthen their market position and gain more brand awareness also the profit will be used for reinvestment. New iEggs will be bought using that money. Organisation Because WE R LOUDER has close contact with other companies who purchase products in China and especially from this manufacturer(who produces the iEggs). WE R LOUDER will ask them for advice how to please the manufacturer, so the products are on time and on budget. The sales manager will make sure WE R LOUDER will have a website which is linked with Google so people can find out what this so called iEgg is. Economical The increased VAT can affect the sales but research revealed that the market for audio and video is slightly growing. Telephone companies are introducing new sound amplifiers. They even send their clients an A4 paper so they can fold and create their own ‘paper sound amplifier’. WE R LOUDER assumes there will be enough potential to sell the iEgg thanks to first impressions of companies, relatives and fair organisations who have been really positive about our product3. Result By reinvesting the profit from the fair WE R LOUDER can establish a better market position and increase their marketing efforts, which can lead to better results Risks The manufacturer can sell iEggs to other Dutch import companies; these companies are more likely to purchase big amounts, which means that the total purchase price (purchase and freight costs) is lower than WE R LOUDER. This could affect the market position and can make sure other companies will be able to offer the iEgg even cheaper then WE R LOUDER can. 3 Market research 11 5.3.2 Strategic option 2 Competitor’s products are hardly available in physical shops (O3)4 Strong USP (S5) Growth (attack) strategy; use the strong USP to sell the original iEgg in physical shops. This certain approach is definitely suited for the product penetration strategy (Ansoff). Because the iEgg is being sold on an existing market (market personal audio and video) but is new on the market. This strategy is mainly effective when selling products that add something to another product, in this case the iPhone and the iEgg. But to insure success a big communication budget is needed or a wellknown brand has to introduce the new product. - Create more brand awareness Invest in communication (more budget) Gain new clients (prospects) Financial WE R LOUDER has to invest wisely thanks to the tight financial budget. Extra money generated can be reinvested in the company and in this case the communication budget. WE R LOUDER’s sales manager is explaining in the sales forecast what to do and who to contact for finding new prospects. The employees are going to aggressively sell the iEgg to shop owners because they see enough potential in this product. The lack of brand awareness has to be taken into account because this strategy is mainly used by big and strong brands. Organisation WE R LOUDER is going to sell the iEgg as cheap as possible so they need to keep track of the production and distribution process. A storage box can be rented or maybe relatives could help out with providing a storage room. The organisation needs to think clearly how to combine the demands with what they can deliver. WE R LOUDER can’t sell no to a company or shop owner because it can’t afford to lose interested clients. The more WE R LOUDER sells, the more they can purchase which can result into a better communication budget. Result By using product penetration WE R LOUDER can gain more brand awareness and reach out to potential clients. Risk Big import companies could notice the sudden movement in selling portable and durable sound amplifiers. They could contact and establish a relationship with national phone stores thanks to their professional network. WE R LOUDER is on a tight budget so communication wise they can’t afford nearly anything. Creativity and motivation are needed to use this strategy and turn it into success. The biggest risks are the lack of brand awareness and the lack of a communication budget Conclusion Both strategies can be useful for WE R LOUDER to apply and therefore increase their turnover. WE R LOUDER is mainly going to focus on strategic option number 1 because this one has so much potential. Of course strategic option 2 will be combined with strategic option 1 because the iEggs 4 Market research, personal audio & video market figures and text 12 strong USP will definitely be used trying selling the product in the several selling channels. But strategic option 2 is not entirely suited for WE R LOUDER thanks to the lack of a good communication budget and lack of brand awareness. 6. Marketing mix 6.1 Product Consumers often think that a product is the physical item that is purchased. Philip Kothler taught us that a product has three different layers5. These are the core product, the actual product and the augmented product. Below here the three different layers of the iEgg are explained. Core Product: The core product is not the tangible physical product. It can’t be touched. It is the benefit of the product that makes it valuable. The iEgg has a several amount of benefits. The first benefit is that the iEgg amplifies the sound by 19,5 dB. There are many complains about the speaker of the iPhone’s. Normally the iPhone produces 64,5 dB and with the iEgg it produces 83,5 dB. The second benefit is that the iEgg doesn’t need any form of electricity. This is a durable way of how to amplify the sound of the iPhone. Normally the docking stations and other amplifiers need electricity to amplify. These products have a disadvantage when compared to the iEgg. The third benefit is that the product is made of a silicon material which means it is sustainable. The iEgg could fall on the floor and is water resistant. It can’t break and this is a big benefit when compared to the competitors. The last benefit is that the iEgg is portable. The iEgg is 7x5x4 centimetres and has a weight of 102 grams. Comparable with the competitors this is a benefit. Actual Product: This is the physical product. On the right you see the picture of the iEgg. This is the product; the iPhone can be slide in and it amplifies the sound by 19,5 dB. Further information can be found in the chapter product information. Augmented Product The augmented product is the non-physical part of the product. Another issue is the after sales when the consumer still has a problem when the product is purchased, WE R LOUDER will deliver a replacement product. There aren’t any additional costs for the consumer. Also B2B clients have the possibility to come up with their own design and print the company logo on the iEgg. 6.2 Public Target group: In the STP-Model of the market research there is a primary target group defined6. This target group is; ‘’Men and Women between the age of 15-25, who possess an iPhone’’. This is the primary target group of the iEgg. There will also be a secondary target group. This is; ‘’Men and Women who possess an iPhone and who have not the age of 25-35’’. In the Netherlands an average of 1.500.000 iPhone users are active. The primary target group has a size of 26% within the age of 15-25, so this comes down to a total of 390.000 potential buyers. The people who possess an iPhone and have not the age of 25-35 has a size of 25% this comes down to a total of 375.000 potential buyers. 5 6 http://www.marketingteacher.com/lesson-store/lesson-three-levels-of-a-product.html Market Research plan 13 Customer Relation: Why will our customers buy our product? Men and woman spent about 3,5 hours listening to music, radio and use the Internet on their smartphone every day7. The fact that iPhone users aren’t satisfied with the loudness of their speaker8, there can be concluded that there is a demand for an amplifier. There are a lot of substitution products on the Dutch market, for example docking stations and other energy less amplifiers. Customer characterization: Above here the target group is explained. In attachment … is a mood board displayed of Joep Hendrikssen. He is a person who fits in the primary target group 15-259; He is between 15-25, possess an iPhone, he has knowledge about many brands, he is a gadget freak, he uses his iPhone 3,5 hours per day and he has an average education level. These characterizations are important to know for the future marketing efforts. By using this knowledge WE R LOUDER can add value to the marketing process. 6.3 Promotion We R Louder will use several promotion tools to approach their customers. The target group has already been described in chapter public(marketing mix). There are 2 forms of promotion which We R Louder will use; online- and offline promotions. Then there is a difference in Business 2 business and Business 2 consumer. Both ask for a different approach but on some levels the two selling channels can be combined. Both approaches will be explained below. 6.3.1 Business 2 business The main promotion that will be used for Business 2 Business is personal contact. WE R LOUDER will approach potential resellers first by e-mail to show them what the product is combined with pictures and a YouTube ‘preview’. In this mail WE R LOUDER also mentions that they will call within a week to see if they are interested in the iEgg. If they are, WE R LOUDER visits them, if they are not; WE R LOUDER thanks them for their time. WE R LOUDER also has a web site /web shop; www.werlouder.nl . This channel will mainly be targeted at the consumers but can also be used by business-to-business clients. Business to business clients will be made aware of our website through the emails, personal contact and business cards. If the client wishes to purchase the product, they can order them in our web shop. By using a special code / coupon, they can buy the products for the resellers price instead of the selling price. After they order the goods, WE R LOUDER will contact them about the delivery times, quantity and payment methods. Of course our Business-to-Business clients can visit our Facebook, Twitter, Google+ and YouTube. But these are mainly aimed at the end consumer. 6.3.2 Business 2 consumer Since the iEgg is relatively unknown product, a lot of promotion has to be made in order to make the consumers aware about the iEgg. Therefor there are a lot of promotion tools WE R LOUDER wishes to use! Fairs: will be used to promote and sell our product. By hiring a stand, WE R LOUDER is capable to meet costumers, resellers and suppliers. During fairs, two people will always be present at our stand to help the costumers. And two people will hand out flyers which is explained below. 7 Spot, investigation Boekje alles over tijd 2012 chapiter 2 http://www.iphoneclub.nl/160235/geluidsproblemen-iphone-4s-houden-aan/ 9 Spot, investigation Boekje alles over tijd 2012 8 14 On our stand people can buy the product, see demonstrations and have a chat with the employees of WE R LOUDER. More information about our actual stand on KerstKreaties please see the attachments. Flyers: will be used for two purposes. The first purpose is to let the costumers know who we are and what we sell including important information such as the website. The second purpose is to let the costumers know where they can find us on the fair. Facebook: will be used to share interactive content with our customers. Like several companies such as BMW, AUDI, Coolblue and Albert Heijn, WE R LOUDER wishes to share content, which requires interaction. People can find us on Facebook, Facebook link on our website and on our flyers & business cards. Share movies Share pictures Organise contests Ask questions to our costumers Share facts Upload your photo Answer questions from the costumers Twitter: will be used separately. On Twitter WE R LOUDER will share news but most importantly answers questions from the consumer. These questions will mostly be product and order related. WE R LOUDER will use this tool next to the email and phone conversations. Google+: will be used to support Google Ad words. People can give companies a +1. When someone gives our company a +1, his or her friends can see that you gave WE R LOUDER a +1. This increases the rank on Google especially for the friends of that person. In order to motivate people to give +1, WE R LOUDER will use the same setup as required for Facebook. YouTube: will be our main promotion tool. On YouTube WE R LOUDER will place movies about the iEgg. In these short movies from approximately 30 seconds, people can see the different purposes of the product. Certain topics for the iEgg movies: Unboxing / review for both the iEgg 4(s) and 5. Music enhancement plus different places where people could use it. Navigation enhancements. Printing options and colours. 4(s) iEgg vs 5 iEgg. Movie enhancements. YouTube movies. Other functions for the iEgg. People can find this movies by entering certain key words in the search bar, our website or through the Ad words campaign. Web shop: will be used as an additional sales channel. Since WE R LOUDER doesn’t have a physical shop, the web shop is the most important sale channel to sell directly to our consumers. Costumers visit our website and wish to purchase have to follow the following steps: Homepage 15 Shopping page Product page Shopping cart Checkout Conformation The rest of the shop will have informational content. People can find our contact information, social media links, general information, terms & conditions and customer service. Google Ad words: is the main online promotion tool. In Ad words people can assemble their campaigns to promote their website. Since WE R LOUDER has a tight budget, the promotions have to be precise. WE R LOUDER has to focus on exact word combinations in order to decrease the costs and avoid general words. WE R LOUDER will also add Adwords on YouTube. Certain relevant movies such as iPhone 4S speaker or iPhone speaker amplifier will display one of our YouTube commercials. 6.4 Price Every company in the world is based on the principles to make profit. The profit is a crucial part for the company to be successful and viable in the future. When a certain company sells products or services, it is always against a certain selling price. The selling price is used to cover all the costs that are made to eventually sell the product plus an additional profit margin. In order to achieve an advantage, the selling prices will be lower than the competitors. With the information gained from the qualitative research and the competitor analysis the selling prices were made. WE R LOUDER will sell the iEgg’s to the Dutch consumers and businesses. For these two groups, WE R LOUDER will use two different prices. Next to the two groups, WE R LOUDER also sells two different iEgg’s. One iEgg will fit for the iPhone 4(s) and one will fit for the iPhone 5. In order for the “resellers” to make a margin, they can buy our product cheaper than consumers. The prices including 21% VAT WE R LOUDER is aiming for are as followed: 1. Business 2 Consumer 2. Business 2 Business (B2C) (B2B) iEgg 4(s) €8.99 iEgg 4(s) €4.99 iEgg 5 €12.49 iEgg 5 €6.99 Since the VAT always has to be repaid to the government, the actual selling price for WE R LOUDER is lower. The selling prices excluding the VAT will be: 1. Business 2 Consumer 2. Business 2 Business (B2C) (B2B) iEgg 4(s) €7.43 iEgg 4(s) €4.12 iEgg 5 €10.32 iEgg 5 €5.78 The cost WE R LOUDER makes, as a student company, are slightly different than other companies. Some costs are significantly lower such as wages, fixed assets, current assets and many more. Because many of these costs are lower or do not even apply to WE R LOUDER, they can sell their products for less than the competition. The gross profit margin for WE R LOUDER is based on the proportion between selling price and purchase price. Since WE R LOUDER first has to purchase the products in order to sell them, it is considered as the most important cost. When the purchase costs including import duties and transport is subtracted from the selling price, the gross profit is displayed. The gross profit is displayed below: 16 1. 2. 3. 4. Business 2 Consumer Business 2 Business Business 2 Consumer Business 2 Business (B2C) (B2B) (B2C) (B2B) Gross profit: €5.38 Gross profit: €2.07 Gross profit: €6.27 Gross profit:€1.73 6.5 Place It is important to distinguish the sales between business-to-business and business to consumer. It is a big difference in price, promotion etcetera. Because WE R LOUDER doesn’t have a physical shop they are going to focus on as many different sales. Also the distribution of the products is important. Delivery: For the delivery of the products there is a big difference between B2B and B2C. For the B2C WE R LOUDER has a web shop. With the web shop the company is going to sell the products on the website of WE R LOUDER10. The company works together with PostNL Selling: WE R LOUDER divided several different selling channels. We spread our abilities over these channels to maximise our sales potential on a short period. These seven sales channels can be divided as follows; 1. 2. 3. 4. 5. 6. 7. Web hop for consumers Website for resellers Consumer fairs Sales to web resellers Sales to small shop resellers Sales to franchise resellers Sales to companies for their promotional/giveaway/gift pack use. Firstly the web shop is going to be set up to directly reach the consumers over the internet. An online campagne is launched to boost traffic on the webshop. Secondly the web shop will have a referral to a page specially designed to reach resellers that wish to buy iEgg's in a larger volume. To increase our brand awareness and to futher reach consumers directly WE R LOUDER has planned to put up it's own stand on fairs. These fairs are quite costly but permits us to sell more within a focussed period. Following to that WE R LOUDER is going to sell to business-to-business channels. WE R LOUDER is going to weekly contact Web resellers that have webshops where the iEgg could fit in their assortiments by direct marketing (mail/call). Same procedure for small shops. A plan is going to be made to persuade the heads offices of franchise resellers to put the iEgg in several of their branches. And also a different plan to reach and persuade companies to put the iEgg in their (christmas)giftpacks, and/or use as promotional material. 10 www.werlouder.nl 17 7. Operations The value chain of Porter is a chain of activities. The products pass the activities of the chain and after every activity the product obtains more value. Here below is the value chain of Porter displayed. It will be explained here below. 7.1 Inbound Logistics The goods are ordered in week 41. The expectation is that the goods will be delivered with DHL in the end of week 43. In the middle of week 45 is the Christmas fair. The goods will be delivered in Boekel at the address of the office of We R Asia11. This is the company who is the purchase agent of WE R LOUDER. The storage, inventory and transport will be arranged from here. The purchase manager will take care of this because the office is at his home. 7.2 Operations The transport will go by airfreight because WE R LOUDER is short on time. The Christmas fair is on the 8th of November. The transport via container shipment takes 5-7 weeks and this is too long. The airfreight is much more expensive than container shipment and to keep the price down the products and the packaging will be delivered separately. In attachment … is a picture of the packaging This means that the packaging need to put together in Holland. Just over 300 packages will be ordered and will be put together at the office in Boekel. This has to be done before the Christmas fair begins on the 8th of November. All the employees of WE R LOUDER are helping to package the products within two days that the products will be delivered in Boekel. 7.3 Outbound Logistics This contains all the activities that are needed to get the product to the consumer. This is a big difference for B2B and B2C. When a consumer orders a minimum of 10 iEggs, WE R LOUDER delivers it for free. The company can borrow the van of We R Asia. With the web shop it is normal for the consumer to order 1 iEgg. The company sends the products via PostNL12. To protect the product and packaging, the product will be packaged in cardboard box13 of 10x8x6 cm. there is a minimum of 50 cartons with a price of €0,22 per piece. This is €11 for all the cartons. 7.4 Marketing & Sales These are all the activities, which are connected with the buying of the product by customers, the advertising, the promotion, price setting and the selling. WE R LOUDER distinguish this in B2B and B2C. For the B2B the company uses the traditional marketing and sales tools. The sales manager is going to set up a mail for the bigger companies. Further al group members are going to visit potential buyers, mail them and call them. For the B2C the company uses the traditional marketing and sales tools and expand them with New Media. First of all WE R LOUDER sells the products for the first time at the Christmas fair in ‘s- 11 www.we-r-asia.com Www.postnl.nl 13 http://www.rajapack.nl/is-bin/INTERSHOP.enfinity/WFS/RAJA-NL-Site/nl_NL/-/EUR/DimSearch-Start 12 18 Hertogenbosch. For this fair the company is going to need flyers14. It is intended that there are constantly 2 salespeople at the stand and minimal 1 person is going to give the flyers away somewhere at the fair. Further on the website of WE R LOUDER is a web shop where consumers can order the products. This will be announced at Facebook, Twitter and YouTube. For the whole program look at the chapters of the marketing mix. 7.5 Service The service contains the activities that guarantee the value of the product. Because the iEgg is made of a silicon material makes it very durable. When there are problems with the iEgg, WE R LOUDER will solve the problem by sending a new product for free. When a consumer orders an iEgg WE R LOUDER will make sure that the product is received by the consumer in 3 days. Normally sending the package takes 1 day. 7.6 Firm infrastructure WE R LOUDER only has 6 employees, which are responsible for their own department and have their own responsibilities. Within WE R LOUDER these are as listed below as well as the employees who are assigned to these tasks. The names, which are bold, are the persons who are responsible. 1. 2. 3. 4. 5. Managing director; Financial department; Sales department; Marketing department; Procurement department; Koen Glimmerveen Tom Schilleman Ludovic Stanziani and Koen Glimmerveen Jorg Hanssen and Marta Segovia Martin Rik Tiebosch Managing director Financial department Sales department Marketing department Procurement department Every department has their own set of tasks. Beneath the organization chart, the tasks of each department are explained. Managing Director The managing director is vital for every organization and takes care of several subjects. Mainly a managing director is responsible for the daily activities within a company. The primary functions for the managing director are to manage the following items: 1. 2. 3. 4. 5. Manage the “student” company Manage Internal communication Setting up schedules, targets and controlling them Organise the meetings Assure targets are achieved 14 http://www.vistaprint.nl/flyers.aspx?txi=15679&xnid=TopNav_Flyers+(linked+item)_Marketing+Materials_Mar keting+Products&xnav=TopNav 19 Financial department The financial department is responsible for the financial matters within an organisation. Their job is to do the financial accounting. Next to the financial accounting they also make payments, are in control of the cash, pays the shareholders and estimate the financial costs of product or sales activities before decisions are made. Sales department The sales department is responsible for the actual product sales and to create new distribution channels. They also meet the clients and/or costumers and are responsible for the communication streams between those parties. Marketing department The Marketing department is responsible for the product promotions. Their responsibility is to create new kinds of promotions, which suit the target group. It is also their job to do the research what are target group would like to see. Procurement department The purchase department is responsible to purchase the chosen product and to maintain contact with the supplier. They also need to purchase the goods and do the stock management. By doing so it is possible to order a new quantity before WE R LOUDER could run out of stock. Procurement is also responsible for the use of transport: airfreight or by sea. 7.7 Human Resource Management Since WE R LOUDER is a Student Company, it only lasts till the end of February. Until that time WE R LOUDER will not hire or dismiss any personal. Training and development of the employees will be supported by Jong Ondernemen and Avans Hogeschool. These organisations support WE R LOUDER as followed: Supportive lessons JO mentor & Avans mentor JO accountant 7. 8 Technology The most crucial technological part for WE R LOUDER, are the back office systems. Several items are really important to maintain contact with each other, clients and suppliers. Everyone within the organisation has access to the webmail by using an Internet browser or Outlook. Second is that every employee has Microsoft office so they can make reports from their progress and results. The contact with suppliers and customers will mostly be by phone and mail. Additional communication for the customers will be by social media such as Facebook, Twitter and Google+. Another advantage of the employees is that everyone has a laptop and phone. This means every can work and be contacted everywhere. The online back office can access the web shop. The employees can see several different statistics, products and orders on the back office. Next to the web shop, Ludovic Stanziani and the managing director can access the Google Adwords campaigns. 7.9 Procurement The iEgg will be imported from China with help of the purchasing agent. The purchasing agent is We R Asia and will assist us with procurement on a voluntary agreement. How WE R LOUDER will import the iEgg has been explained earlier in the inbound logistics. 20 When consumers buy the iEgg(s) on the web shop, it will be send to them by PostNL. To send it to the customer, the procurement department will order boxes from Rajapack to send it to the customers without damaging. The procurement department is also responsible to establish and maintain the relationship with PostNL, We R Asia and Rajapack. 8. RISK ANALYSIS The enterprise risk management is designed to reduce the quantity of risk associated with certain business processes. The proper risk management allows companies to be more profitable. These risks cause positives or negatives effects. WE R LOUDER is a company with low risk, due to the fact that the initial investment is quite small, and the profit it may achieve is high in relation with that investment. Despite this fact, WE R LOUDER has some risks to take into account, therefore WE R LOUDER must try to avoid them to obtain the best profit that is possible. The most important risks that should be taken into account are the following: 8.1 Substitute products WE R LOUDER has discovered many competitors with products very similar to “the iEgg” it could be mentioned “docking stations” and mini speakers15. On one hand, “docking stations” can be a risk for the company when people have more to spend and who are looking for more quality products or with a well-known brand. For this reason, this product may be competitive but not on a direct level. On the other hand, “mini-speakers” have an increased risk because of the similarity in price and quality. On www.amazon.com.uk16 and www.alibaba.com17, you can even find many products quite similar to “the iEgg”. 8.2 Stock from the iEgg. A dangerous risk is the minimum amount of stock that WE R LOUDER can afford. WE R LOUDER doesn’t have the financial strength to be the main supplier of a nationwide telephone store. If one of these companies orders a large quantity, the products have to be in ordered, which means that there is a delivery time. 8.3 Higher costs than expected. WE R LOUDER has estimated the initials costs; however these costs could be higher if the company has to spend more in advertising campaign to attract more buyers. This could affect the company’s profit. 8.5 Unexpected entrance of competitors. There is always a threat of unexpected entrance of competitors. This because the initial investment is small and the possibility of success is high. The market is slowly inclining and there is an explicit demand for these kind of products. 15 “The iEgg” is a mini speaker. WE R LOUDER uses mini speakers to refer to nearly substitute products from “the iEgg”. 16 The biggest competitor for WE R LOUDER in B2C. 17 The biggest competitor for WE R LOUDER in B2B. 21 Threat vs. plans substitutes However the price setting is better than the competitors and the quality of “the iEgg” is better too. On the Dutch personal audio and video are only two competitor “i-bamboo” and “i-horn”, both products are more expensive. This can result in many opportunities to gain more market share for WE R LOUDER. The rest of the competitors are on the internet this is where you can see their products. Stock Stock will be a difficult case for WE R LOUDER to handle correctly. The purchasing manager has to corporate closely with the sales manager. Those two people have to make sure the right amount of products is being purchased as well as being sold. Higher costs WE R LOUDER has a good relationship with the manufacturer in China so hopefully additional costs can be avoided. When the extra costs have to be paid WE R LOUDER needs to sell more iEggs, cut back on the dividend amount or increase the selling price. Entrance The only thing WE R LOUDER can do is sell their product as cheap as possible in a way to be even more competitive. WE R LOUDER doesn’t have a well-known brand or a good communication budget to use. 22 10. Sale forecast WE R LOUDER S.C. This paragraph gives underlying information about the figures of the sales forecast for the first months of WE R LOUDER S.C. The forecast that gives you an overview of the realistic expected sales potential. WE R LOUDER has divided several sales channels into seven forecast categories, and divides the two current product type is currently put up to sale. Dutch consumers slightly less pessimistic First of all a small introduction about the index of the current willingness to buy from the Dutch consumers, this is important to know so we have a baseline of what we can expect when setting up a sales forecast. “The mood among Dutch consumers was somewhat less negative in September than in August. The consumer confidence indicator climbed 3 points and reached -29. Although the mood has lifted a little after the trough in June, consumer confidence is still at low ebb. The consumer confidence indicator averaged -8 over the last twenty years. Consumer confidence Consumer confidence improved, because Dutch consumers were less pessimistic about the economic climate in general in September. This component indicator climbed 8 points to reach -44. On balance, willingness to buy remained stable in September relative to August. Consumer thought the time was more favourable to buy expensive items, like washing machines and television sets, but they were more negative about their own financial situation over the next twelve months. The component indicator willingness-to-buy remained unchanged at -20.“ 18 18 HYPERLINK "http://statline.cbs.nl/StatWeb/publication/?VW=T 23 First Channel; Web shop for consumers We begin our count in September 2012 as in which WE R LOUDER came into existence. Though the sales via the web shop will only be able to be accounted for as soon as it will be online and the marketing of this web shop will bring its effects. The deadline for the launch of the web shop is due for end October, so until then the sales via this channel will remain zero. As soon as the web shop will be completely set up and ready to sell, WE R LOUDER is going to imply online marketing to boost traffic on the site. The online marketing will consist of an Adwords campaign on Google & YouTube, implementation of the site on shopping search engines (like Twenga.nl & Beslist.nl) and social-media promotion via Facebook and twitter. If WR R LOUDER assumes these campaigns will be fairly successful, then the standard sales quantities for starting web shops applies. (Online Ondernemen - Handboek voor de online ondernemer, z.d.) In the first month WE R LOUDER forecasts an average of 7 sales a week (1 sale per day). When keeping up the successful campaigns the sales can grow exponentially in the first few months, and thanks to the seasonal fact that its Christmas time WE R LOUDER expect to double the sales in December. In January the Christmas time is over but the built up brand awareness compensates for the diminishing sales. So we expect a stagnating number in comparison to December. Second Channel; Web site for resellers WE R LOUDER expects that the business-to-business sales via the website will be increasing slowly, due to the lack of brand awareness in the beginning. That’s why in the first month (November) WE R LOUDER expects that B2B customers order no products on the site. Firstly WE R LOUDER has to build up some name for itself, by standing on the fair, by direct marketing and by online marketing. In the following month (December) it would be realistic that brand awareness has grown by all the marketing activities, and due to the seasonal effect of Sinterklaas and Christmas the sales can grow. In this month WE R LOUDER expects one of two B2B orders via the website. It will be first time orders so the volumes would be quite low (average shop stock of 25 pieces). Third Channel; Consumer Fairs WR R LOUDER is planning to put up its stand on fairs; the first fair that is planned is the Christmas fair of Kerst Creatief. KerstCreatief is one of the most popular Christmas Fairs in the Netherlands. KerstCreatief welcomed more than 24.000 visitors from all over holland. The fair will start at the 8th November until 11th November. Mainly visitors visit the fair to look for new inspiration and buy presents for Christmas and 5th December. On this fair we expect to sell 5 pieces an hour, we have 8 hours per fair day and 4 fair days. In total WE R LOUDER expects to sell a modest 160 on this fair. 24 Fourth Channel; Sales to Web Resellers WE R LOUDER is also going to use direct marketing to boost sales to B2B clients, in this channel we look at the sales to web shop owners who can put the iEgg in their assortments. Average web shop purchasers buy a stock of 20 pieces so that is also the target per customer for WE R LOUDER (15 iEgg4’s, 5 iEgg5’s). In October we expect our first successful sale to a B2B client (web shop purchaser), in the following months we expect at least 1 successful sale a week based on contact with 20 sales prospects a week with a predetermined response of 5%. Fifth Channel; Small Shop Resellers Potential sale prospects are also local telephone accessories shops; their average purchase would be a stock of 50 pieces. WE R LOUDER expects to sell at least (40 iEgg4’s, 10 iEgg5’s) per client. Only in November WE R LOUDER expects the first successful sale to a local shop reseller. Based on weekly direct calls and sales visits, we expect to find at least 3 before the Christmas period and 2 after the Christmas period and until January. Sixth Channel; Franchise Resellers WE R LOUDER is also targeting the heads office of national franchises on the Dutch market (T-Mobile, Vodafone, The Phone house etc.). WE R LOUDER is hoping to sign a contract with least on franchise to scatter the iEgg over several of their branches; this would at least bring up a sale of 500 pieces (400 iEgg4’s, 100 iEgg5’s). WE R LOUDER is going to do his best to pull off such a sale, but is not forecasting one within the defined period (until February). Seventh Channel; Companies for branded promotional Gift pack/Giveaway’s Companies that search for products to give away in a Christmas pack or for promotional purposed are also a target of WE R LOUDER. The forecast is that as soon as the brand awareness has increased, WE R LOUDER will successfully make a sale to 2 companies in the period just before Christmas. Per company there is an expectancy of 50 pieces (iEgg4 only). Just after the Christmas period expectations are that the purchase of gift packs/giveaways will drop, so WE R LOUDER does not expect any sales in this channel afterwards. 25 11. Financial The financials are a crucial part of a business plan. Included in this financial overview are the following parts: Debit Credit Investment-budget. Financing-budget. Starting-balance. Cash flow forecast. Profit and loss forecast. Fixed assets Equity capital Total fixed assets 0,00 Equity 1200,00 Investment- vs. Financing-budget Current assets The investment-budget is used to show how a company is being started up, and where the first investments will be made. The start-up costs that are needed can be seen at the Debit side of the graph. Were the Credit side shows how WE R LOUDER will finance the first investments. Total equity capital Stock 615,00 Loan capital Website 17,50 Prefunding VAT 206,325 Total loan capital Total current assets 838,83 Openings costs 350,00 Total assets 1200,00 0,00 1188,83 Total capital 1200,00 Starting-balance Opening balance (15/10/2012) The starting balance can be seen as the first financial product, which will be used to make progress easier to calculate. Here the opening balance shows €1200, - on the equity post, this is money that has been collected by selling shares (60 shares have to be sold). Stock 0,00 Equity 1.200,00 Debtors 0,00 Loan 0,00 Pre-payments 0,00 Creditors 0,00 VAT to claim back 0,00 VAT to pay back 0,00 0,00 Bank 1.200,00 Other taxes to pay back Total: 1.200,00 Total: 1.200,00 26 Liquidity forecast The liquidity account is being set up to prevent that WE R LOUDER isn’t possible to fulfil their financial duties. Important in this overview is the working capital, which has to be of that amount, that it can fulfil in the payment of the expenses. For WE R LOUDER, there is a possibility to also increase bank, by issuing more shares then the first 60. October Turnover B2B November 109,80 December January 708,70 2101,05 1866,70 1865,60 591,90 484,50 1200,00 626,30 1971,10 3571,30 Total income 109,80 2574,30 2692,95 2351,20 Purchase goods 666,00 806,00 1092,75 486,00 IEgg 4 645,75 502,25 768,75 0,00 IEgg 5 20,25 303,75 324,00 486,00 Turnover B2C Bank Personnel costs Website 200,00 17,50 Fairs 423,50 Total expenses 683,50 1229,50 1092,75 686,00 Bank 626,30 1971,10 3571,30 5236,50 Profit and loss account The Profit and loss forecast that is being showed below is at the closing moment of WE R LOUDER. It is used to show potential profit that comes forward trough forecasts. In this case, WE R LOUDER will make a net profit of €4.112,81. After paying taxes (wages and corporate) WE R LOUDER will have a profit of €3.082,86. Which can be seen as a good result for the shareholders. 27 Profit and Loss Account (15/15/2102 - 30/11/2012) Cost of Goods 3.050,75 Gross salaries 200,00 Marketing 364,69 Other costs 4.112,81 Total: 7.728,25 Corporate tax: 7.728,25 Total: 7.728,25 0,00 Net Profit Wages tax: Turnover 84,00 945,95 WE R LOUDER will issue 60 shares, which can be sold by employees of the company. These 60 shares represent an equity of €1.200, - at the start of the company. The equity will be worth €4.282,86 when WE R LOUDER is being liquidated at the end. This means that the shares will be worth €71,38 per share, this is a growth of value of 256,9%. 12. Future prediction When customers think about WE R LOUDER we want to them about a fresh, new and youthful enterprise who have done a great job. Selling a good product and managing the company wisely and confidant. Shareholders will be paid with extra dividend when the company is doing good to show them our gratitude. When there is money left a fair amount of money will be donated to a charity organisation which our shareholders can chose. WE R LOUDER will be legally liquidated after 6 months, hopefully by then all team members or ‘employees’ will have gained new knowledge and new insights in how to start your own enterprise. Put your theory into practise by selling your actual product and making decisions about real people, products and money. Gain more selling experience and even have the opportunity to sell your product among 190 professional companies at the KerstKreaties, where about 30.000 people will be present. 28 Attachments Christmas Fair General information KerstCreatief is one of the most popular Christmas Fairs in the Netherlands. Last year (11th edition) KerstCreatief welcomed more than 24.000 visitors from all over the country. They think the key to their success is choosing the right moment to kick off with the fair. The fair will start at the 8th November until 11th November; they believe this is the exact moment to persuade people to buy presents. Mainly visitors visit the fair to look for new inspiration and buy presents for Christmas and 5th December. Why KerstKreaties? Our main target group are student’s aged 15-25, but market research revealed that the main iOS users are within the age group 25-55. What a coincidence, the people who visit the fair are between the ages of 28-60. Also these visitors, mainly women, are especially visiting this fair to buy that special ‘want to have’ product for their loved ones. They can buy the iEgg for themselves or for relatives and friends who mean the iEgg has a bigger chance of being sold during the fair. The amount of visitors each year differs from 25.000-30.000, the fair takes 4 days. A good chance of selling our products. The amount of participants, 190 professional companies. So we have a good chance of being seen by visitors. The advertising campaign both national as regional reaches out to 23 million people 29 30