Welcome to session on
HUMAN VALUES
MEANING OF VALUES
VALUES ARE THE BASIS OF
HUMAN PERSONALITY AND ARE
VERY POWERFUL BUT SILENT
FORCE
AFFECTING
HUMAN
BEHAVIOUR. THESE CONTAIN A
JUDGEMENTAL
ELEMENT,
INVOLVING
AN INDIVIDUAL’S
IDEA AS TO WHAT IS RIGHT
,GOOD AND DESIRABLE
TYPES OF VALUES
•TERMINAL VALUES
•INSTRUMENTAL VALUES
THE COMBINATION OF BOTH THE VALUES
CREATE VALUE SYSTEM. THUS OUR VALUE
SYSTEM
ARE
PRIMARILY
THE
DETERMINANTS OF WHO AND WHAT WE
ARE AS INDIVIDUAL.
TYPES OF VALUES
TERMINAL VALUES – THE TERMINAL VALUE IS AN ULTIMATE
GOAL IN A DESIRED STATUS OF OUTCOME. THESE LEAD TO
THE ENDS TO BE ACHIEVED.THESE INCLUDES
COMFORTABLE
LIFE
MATURE
LOVE
SENSE OF
ACCCOMPLISHMENT
SELF
RESPECT
FAMILY
SECURITY
WISDOM
SOCIAL
RECOGNITION
EXCITING
LIFE
TERMINAL VALUES
TRUE
FRIENDSHIP
EQUALITY
A WORLD OF
BEAUTY
A WORLD OF
PEACE
HAPPINESS
INNER
HARMONY
NATIONAL
SECURITY
TYPE OF VALUES
INSTRUMENTAL VALUES RELATES TO MEANS FOR ACHIEVING
DESIRED ENDS. IT IS A TOOL FOR ACQUIRING A TERMINAL VALUES
AMBITIOUS
BROAD
MINDED
CAPABLE
CLEAN
COURAGEOUS
FORGIVING
OBEDIENT
HONEST
SELF
CONTROLLED
INSTRUMENTAL
VALUES
IMAGINATIVE
CHEERFUL
HELPFUL
THEORETICAL
INTELLECTUAL
ECONOMIC
LOGICAL
SOCIAL
FAMILY
FACTOR
SOCIAL
FACTOR
PERSONAL
FACTOR
CULTURAL
FACTOR
Sources of values
RELIGIOUS
FACTOR
ROLE
LIFE
EXPERIENCE
HOLO
EFFECT-
IMPORTANCE OF VALUES
• IT LAY THE FOUNDATIONS FOR THE UNDERSTANDING
OF ATTITUDE AND MOTIVATION OF A PERSON.
• PERSONAL VALUES SYSTEMS INFLUENCES THE
PERCEPTION OF INDIVIDUAL
• IT INFLUENCES THE WAY IN WHICH INDIVIDUAL VIEW
OTHER INDIVIDUAL OR A GROUP OF PEOPLE IN THE
ORGANIZATION.
• IT INFLUENCE A MANAGER’S DECISIONS AND HIS
SOLUTIONS TO THE VARIOUS PROBLEMS.
• VALUES
INFLUENCE
THE
ATTITUDES
AND
BEHAVIOURS. AN INDIVIDUAL WILL GET MORE JOB
SATISFACTION IF HIS VALUES ALIGN WITH THE
ORGANIZATION’S POLICIES.
WHAT IS ATTITUDES
THE
WAY
A
PERSON
FEELS
ABOUT
SOMETHING- A PERSON, A PLACE, A
COMMODITY, A SITUATION OR AN IDEA. IT
EXPRESSES AN INDIVIDUAL’S POSITIVE AND
NEGATIVE FEELINGS ABOUT SOME OBJECT.
IT DESCRIBES AN INDIVIDUAL’S FEELINGS,
THOUGHTS.
IT
DETERMINES
THE
QUALITY
AND
EFFECTIVENESS
OF
OUR
THINKING,
EMOTIONS AND BEHAVIOUR, AND THE
POSITIVE OR NEGATIVE CONSEQUENCES OF
THAT BEHAVIOUR.
There is little difference in people,
but that little difference makes a
big difference.
The little difference is attitude.
The big difference is whether it is
positive
or
negative.”
THE ATTITUDE-BEHAVIOR LINK
Attitude is the way we think, feel and act. And
it is the way we react to the world around us.
It determines the quality and effectiveness of
our thinking, emotions and behavior, and the
positive or negative consequences of that
behavior.
Attitude is based upon our expectations and
perceptions, our definition of "reality."
NATURE OF ATTITUDES
ATTITUDES REFER TO THE FEELINGS AND BELIEFS
OF INDIVIDUALS OR GROUP OF PEOPLE.WHEN A
PERSON SAYS THAT “ I LIKE MY JOB” IT SHOWS
THAT HE HAS A POSITIVE ATTITUDE TOWARDS JOB.
IT CAN BE OBSERVED INDIRECTLY BY OBSERVING
CONSEQUENCE. IF A PERSON IS REGULAR ON HIS
DUTY WE CAN THINK THAT HE LIKE THE JOB.THE
ATTITUDE ARE GRADUALLY ACQUIRED OVER A
PERIOD OF TIME. THE PROCESS OF LEARNING
ATTITUDE STARTS RIGHT FROM THE CHILDHOOD
AND CONTINUES THROUGHOUT THE LIFE. IN THE
BEGINNING THE FAMILY MEMBERS MAY HAVE A
GRATER IMPACT ON THE ATTITUDE OF A CHILD. IT
IS
A
EVALUATIVE
STATEMENTS,
EITHER
FAVOURABLE OR UNFAVOURABLE. ALL PEOPLE
IRRESPECTIVE OF THEIR STATUS HOLD ATTITUDES
COMPONENTS OF ATTITUDES
THREE COMPONENTS
• INFORMATIONAL – AN EMPLOYEE SEEKING A JOB MAY LEARN
FROM HIS OWN SOURCES AND OTHER EMPLOYEES WORKING IN
THE COMPANY THAT IN A PARTICULAR COMPANY THE PROMOTION
CHANCES ARE VERY FAVOURABLE. IN REALITY IT MAY OR IT MAY
NOT CORRECT. YET THE INFORMATION THAT PERSON IS USING IS
THE KEY TO HIS ATTITUDE ABOUT THAT JOB AND ABOUT THAT
COMPANY.
• EMOTIONAL – IT INVOLVE THE PERSON’S PERSON FEELINGS OR
AFFECT POSITIVE OR NEGATIVE ABOUT AN OBJECT. EXAMPLE IF
THE EMPLOYEES SAYS THAT I LIKE THIS JOB BECAUSE THE
FUTURE PROSPECTS IN THIS COMPANY ARE VERY GOOD.
• BEHAVIOURAL – COMPONENT CONSISTS OF TENDENCY OF A
PERSON TO BEHAVE IN A PARTICULAR MANNER TOWARDS
AN OBJECT. OUT OF THESE THREE COMPONENTS
BEHAVIOURAL COMPONENT CAN DIRECTLY BE OBSERVED
SOURCES OF ATTITUDE
MASS
COMMUNICATION
PERSONAL
EXPERIENCE
ASSOCIATION
ATTITUDE
ECONOMIC
STATUS
NEIGHBOUR
HOOD
FAMILY AND
PEER GROUPS
The three basic attitudes in the working world.
1 Spectators with neutral attitudes. They watch life
happen and observe others. They play it safe
and avoid risks. Spectators are afraid of change.
They often are tired or detached. Their defining
word is "maybe." Typical phrases: "I doubt it," "I
might," "I don’t know" and "I don’t want to.“
2. Critics with negative attitudes. They comment on
life and complain. They critique after the fact,
imposing their "expertise" and finding fault in
others. Critics are annoyed about change. They
often appear frustrated or pessimistic. Their
defining word is "No!" Typical phrases: "I can’t,"
"I won’t," "No way" and "You made me."
Players with positive attitudes. They actively participate
in life and embrace opportunities. They take risks and
are willing to make mistakes. Players enjoy learning
and change. They usually are confident and optimistic.
Their defining word is "Yes!" Typical phrases: "I can," "I
will," "I’m sure" and "I choose to."
•Most of us have some of each type and attitude in us.
Often, though, one general attitude predominates.
•A study of success factors by Telemetric International
found one significant difference between high and low
achievers was not education or intelligence but attitude.
•We can’t control everything that happens to
us, but we can control how we react.
• Negative or neutral attitude can be changed.
One way to do this – and perhaps the most
powerful way – is by listening to the way you talk
to yourself and turning negative statements to
positive ones.
• By the time we’re 17, we’ve taken in - and
recorded - 150,000 pieces of negative data: "You
can’t," "You shouldn’t," "You’ll only fail," "Don’t
try," "Who are you to...?" If you fill your mind with
negative thoughts, you will have a negative
attitude.
• But these negative thoughts can be transformed
into positive thoughts, attitudes and actions.
• Monitor self-talk. Catch yourself using negative phrases
and replace them. If you sometimes say "I’m a failure,"
use "I’ve not yet succeeded." If you say "I messed up,"
try instead "I was confident enough to try.“
There are three steps to changing your self-talk:
1)Recognize it. Pay attention to your internal dialogue,
especially when you feel disappointed or frustrated. What
are you saying to yourself? It’s probably negative, and
untrue or unfair.
2)Stop it. You don’t deserve the kind of negative judgments
you may have been making on yourself.
3)Restate it. It’s very important to reframe negative
statements into positive , more accurate – ones. For
example, change: "I’ll never ..." to "That was
disappointing. Oh well, better next time."
• As with learning any skill, practice until it
becomes a habit. Reframing one or two negative
thoughts isn’t going to help that much.
• Remember, you’re challenging a lifetime of
heavily negative programming.
• More tips:
• 1. Stay in the present tense. Where do you
spend most of your mental life? Ruminating
about the past? Worrying about the future?
Planning is effective, but worrying is totally
unproductive. Stay focused on what you’re
thinking, feeling and doing at this time.
2.Talk to yourself in a calm, compassionate
manner. Instead of yelling at yourself, try "It’s
OK, [your nickname], just relax.“
3. Talk yourself out of unreasonable expectations
and fearful thoughts. How reasonable, realistic
or likely are the events you’re projecting? If
they’re not reasonable, tell yourself to "stop" and
reframe your expectations to more likely (and
less alarming) ones.
4. Surround yourself with positive people. It is hard
to remain positive around nay-Sayers and critics.
Separate yourself from relationships that suck
your energy, self-confidence and self-worth.
Reach out to those who give you positive
strokes and shared values.
EFFECTS OF A GOOD ATTITUDE
• Life will be easier
• Success comes more quickly (especially at
work)
• Your health is improved
• If you love what you do, you will never work
another day in your life.
• People become really quite remarkable
when they start thinking that they can do
things. When they believe in themselves
they have the first secret of success
HOLD YOUR POSITIVE ATTITUDE
WHEN YOU ARE POSITIVE YOU
ARE USUALLY MORE
ENERGETIC, HIGHLY MOTIVATED ,PRODUCTIVE AND ALERT.
WHEN YOUR ATTITUDE IS POSITIVE, OTHER RECEIVE
FRIENDLY AND WARM SIGNALS.
ATTITUDE ARE CAUGHT MORE THAN THEY ARE THOUGHT.
POSITIVE
ATTITUDES
MAKE
INTERESTING AND EXCITING.
YOUR
TASK
MORE
YOUR ATTITUDE COUNTS IN YOUR ULTIMATE SUCCESS.
HOLD YOUR POSITIVE ATTITUDE
• LOOK FOR GOOD THINGS IN OTHER – MAKE IT A HABBIT
• SMILE TRANSMITS POSITIVE ATTITUDE. ALSO ACTION
SPEAK LOUDER THAN WORDS OR GESTURES.
• YOUR ATTITUDE REDUCE CONFLICTS AND PROMOTE
HARMONY AT WORK.
• LOOK
FOR
GOOD
DEPARTMENT/ORGANIZATION
THINGS
IN
YOUR
• CONCENTRATE ON GOOD THINGS, BAD THINGS DIMINISH
• YOUR
BODY
ATTITUDE.
LANGUAGE
ALSO
TRANSMIT
YOUR
JOB SATISFACTION
JOB
SATISFACTION
IS
A
SET
OF
FAVOURABLE
AND
UNFAVOURABLE
FEELINGS WITH WHICH EMPLOYEES VIEW
THEIR WORK. JOB SATISFACTION LIKE ANY
OTHER
ATTITUDE
IS
GENERALLY
ACQUIRED OVER A PERIOD OF TIME AS AN
EMPLOYEE
GAIN
MORE
AND
MORE
INFORMATION ABOUT WORKPLACE.
JOB SATISFACTION IS ONE PART OF LIFE
SATISFACTION.
JOB
SATISFACTION
INFLUENCES
ONE’S
GENERAL
LIFE
SATISFACTION
THINKING
THINK, THERE MUST BE BETTER WAY
• THOMAS EDISON INVENTED THE ELECTRIC BULB
• IF I HAD 8 HOUR TO CHOP A TREE, I WOULD SPEND
6 HOURS SHARPENING MY AXE-SKY SCRAPERS
TAKE ONLY A YEAR TO BUILD BUT MANY YEARS
TO PLAN.
• YUDHISTRA HE GAMBLED AWAY WHAT WAS NOT
EVEN HIS.
• MOST PROBLEMS ARE REALLY THE ABSENCE OF
IDEAS.
• SELF AUDIT
• THINK OF NO EVIL – GOD MAKE US IN SUCH A WAY
THAT WE ALWAYS THINK OF EVIL UNLESS WE
MAKE AN EFFORT NOT TO THINK THAT WAY. THIS
REQUIRE PRACTICE. IT REQUIRE A POSITIVE
ATTITUDE. REMEMBER THINKING OF NO EVIL IS
UPTO US. START THINKING OF GOOD THOUGHTS
NOW. NOTHNING STOPS YOU BUT YOU YOURSELF.
THINKING
•
MANAGE YOURSELF, BEFORE YOU MANAE ANYONE. AND FOR THIS
PURPOSE CONCEPT OF “ SWOT” WILL HELP YOU. STRENGTHS,
WEAKNESS, OPPORTUNITIES, THREATS.
• NOW WHAT ARE THE STRENGTHS YOU NEED TO MANAGE
YOURSELF BETTER BEFORE YOU MANAGE ANYONE ELSE.
A) WISDOM – IS EXPERIENCE AND EXPOSURES THAT WE GET WHEN
WE ASK QUESTIONS FROM OURSELVES.
B) INTELLIGENCE – WHEN WE COMBINE WISDOM WITH KNOWLEDGE,
WE BECOME INTELLIGENT. WISDOM CAN HIRE INTELLIGENCE.
C) PATIENCE - IT IS A VIRTUE WHICH COMES WITH WISDOM AND
INTELLIGENCE. BHARAT JEE HAD PLENTY OF PATIENCE WHEN HE
INSTETED WITH RAM THAT HE WON’T SIT ON THRONE.
D) MORAL VALUES – IS AN OTHER VIRTUE WHICH COMES WITH
WISDOM, INTELLIGENCE AND PATIENCE. EACH INDIVIDUAL HAS TO
DECIDE HIS OWN LEVEL OF MORAL VALUES TO FULFILL HIS LIFE
WITH SUCCESS,SATISFACTION AND HAPPINESS.
THINKING
WEAKNESS – MANKIND HAS FUNDAMENTAL WEAKNESS SINCE
THE BEGINNING AND THAT IS WAY RAMAYAN AND
MAHABHARAT WERE WRITTEN FOR US.
ANGER – LAXMAN JEE WAS KNOWN TO BE OF QUICK TEMPER
AND IN THE PROCESS SUFFERED A LOT. ALL HIS GOOD DEEDS
WERE OF LITTLE VALUE TO RAM. LAXMAN VS SARUPNAKHA.
REVENGE – RAVAN JEE INSPIRE US TO LEARN FROM HIS
MISTAKES OF REVENGE.
JEALOUSY – DRONACHARYAJEE ASKING EK-LAVYA THUMB
WAS THE RESULT OF JEALOUSY.
ARROGANCE – EGOES/ RAJA DASHRATH HAS LOST OF IT THAT
I CAN SHOOT WITHOUT LOOKING AND ONLY ON HEARING.
GREED- NEEDS CAN BE MET,GREED NEVER. MOST OF US ARE
VERY GREEDAY AND THEREFORE WE SUFFERA LOT. LISTEN TO
YOURSELF- DO YOU REALLY NEED IT. DO YOUR MENTAL
CALCULATIONS.
THINKING
OPPORTUNITIES –
1)GOOD COMMUNICATION
2) GOOD KNOWLEDGE & INFORMATION
3) GOOD HEALTH SERVICES
4) GOOD TRANSPORTATION.
THREATS : LIFE IS NOT A BARFI KA TUKRA.IT IS
LIKE A BHEL PURI – KHATTA MITHA – MITHA
KHATTA. THEREFORE IN TODAY’S WORLD OUR
THREAT ARE.
1) BAD HEALTH
2) BAD ECONOMY
3) INDICIPLINE
4) ACT OF GOD
ASKING
• ASK DUMB QUESTIONS AND YOU WILL
NOT MAKE DUMB MISTAKES.
• AN
ATTITUDE
OF
SENSE
OF
APPROXIMATION , TO SAVE TIME
• MANY IDEAS FAIL, NOT BECAUSE THEY
ARE BAD IDEAS BUT BECAUSE THE
TIMING IS EITHER ADVANCED. REJECTION
OF AN IDEAS DOES NOT MEAN IT IS NOT
GOOD.
• RAVANJEE DID NOT ASK QUESTIONS –
WHY
• DON’T WORRY WHAT PEOPLE WILL SAY
• ARJUNJEE ASKED KRISHNAJEE RIGHT
QUESTIONS WHEN HE USED HIS DIVYA
DRISHTI
DOING
• HUNUMAANJEE DID NOT ASK QUESTIONS, HE DID
IT.
• HUNUMAANJEE WAS ENCOURGED THAT YOU CAN
DO IT
• THE FIRST STEP TOWARDS SOLVING A PROBLEM
IS TO BEGIN – DO TRY-TRY
• IF YOU WANT TO GET THE THINGS DONE ,GIVE IT
TO BUSIEST MANAGER. HE WILL BE ABLE TO GET
IT DONE.
• SHARPEN YOUR AXE TO BE MORE PRODUCTIVE
• MONKEYS
KEEPS
ON
JUMPING
AROUND,
HONEYBEES KEEP ON WORKING FOR TOUGH TIME
• DO NOT EXPECT YOUR BOSS TO BE INTELLIGENT,
HIS JOB IS TO GET THE WORK DONE
DOING
• DO SMALL THINGS GREATLY
• WORK SMARTER, NOT JUST HARDER
• WHAT YOU ARE DOING FOR OTHERS? DO ASK
THIS QUESTION AT REGULAR INTERVALS.
• DO NOT ASK WHAT OTHERS CAN DO FOR YOU,
SO WHATEVER YOU CAN DO YOURSELF.
• LEARN TO DO IMPORTANT JOBS NOW BEFORE
THEY BECOME URGENT
• DO WHAT YOU THINK IS GOOD – FATHER, SON
AND ELEPHANT.
• DO IT NOW OR GET IT DONE.
IMPROVING
•ALWAYS
START
WITH
GOOD
AND
THEN
IMPLEMENT IT. GET IT DONE. NEXT, TRY TO DO IT
BETTER AND STILL BETTER.MAKE IT A ONGOING
PROCESS. IF YOU DON’T START WITH GOOD AND
IMPROVE TO MAKE IT BATTER EVERY TIME, BUT
INSTEAD WAIT – DOING NOTING AT ALL – FOR THE
BEST TIME TO COME, YOU WILL GET NOWHERE.
AND IF YOU THINK WHAT YOU ARE DOING OR JUST
HAVE DONE IS THE BEST, YOU HAVE STAGNATED.
YOU WILL FIND SOON THAT OTHERS WILL EXCEL
YOU. SO BEWARE OF THE BEST; THE BEST CAN BE
MADE BETTER ALSO. THERE IS NO END TO
IMPROVING YOURSELF.
•THINK
OF
ALTERNATIVES,
THINK
OF
CONTIGENCY PLAN
•ORGANISE YOURSELF, DON’T MAKE EXCUSES
IMPROVING
• LOVE YOUR WORK, LOVE YOUR LIFE
• ORGANISE YOUR SELF, DON’T MAKE EXCUSES
• WHEN YOU LEARN TO IMPROVE EVERYDAY YOU
BECOME HIRE-ABLE, PROMOTE-ABLE AND FIREPROOF.
• EVERYMORNING IN AFRICA DEER WAKES UP. IT
KNOWS IT MUST RUN FASTER THAN THE FASTEST
LOIN OR IT WILL BE KILLED
• EVERY MORNING A LOIN WAKES UP . IT KNOWS IT
MUST OUTRUN THE SLOWEST DEER OR IT WILL
BE STRAVE TO DEATH. IT DOES,T MATTER
WHETHER YOU ARE A LION OR DEER.
• DON’T TAKE YOUR JOB FOR GRANTED, YOU TOO
CAN BE FIRED ANY DAY.
• WHEN YOU LEARN TO IMPROVE EVERYDAY, YOU
BECOME HIRE-ABLE, PROMOTE-ABLE AND FIRE
PROOF.
HAPPINESS& STRESS
•MAKE HAPPINESS YOUR GOAL – MAKE YOURSELF HAPPY
FIRST, YOUR FAMILY SECOND
IF YOU WANT HAPPINESS FOR AN HOUR, TAKE A SHORT
SLEEP.
IF YOU WANT HAPPINESS FOR A DAY, GO ON A PICNIC
IF YOU WANT HAPPINESS FOR A WEEK, GO ON VACATION
IF YOU WANT HAPPINESS FOR A MONTH, GET MARRIED
IF YOU WANT HAPPINESS FOR A YEAR, INHERIT WEALTH
IF YOU WANT HAPPINESS FOR LIFE TIME, LEARN TO LOVE
WHAT YOU DO FOR A LIVING.
•YOU, ME ,OUR COMPANIES,OUR JOBS OR ANYONE ELSE IN
LIFE IS NEVER 10 OUT OF 10 IN LIFE. ADJUST,
ACCOMMODATE, ACCEPT WHATEVER COMES YOUR WAY
AND SLOWLY AND STEADILY IMPROVE UPON IT.
HAPPINESS& STRESS
• LEARN TO SAY NO AND ALSO LEARN TO ACCEPT
NO FROM THE PEOPLE YOU WORK WITH.
• FOUR SOURCES OF HEALTH AND HAPPINESSGOOD SLEEP, SIMPLE FOOD, DEEP BREATHING,
POSITIVE THOUGHTS.
• SECRET OF EFFECTIVE DIETING - EAT WHAT
YOU DON’T LIKE, IF YOU LIKE IT DON’T EAT.
• JOBS CREATE TEMPORARY INCOME, YOU GET
INCOME ONLY WHEN YOU WORK.
• STRESS COMES WHEN WE COMPARE OURSELF
WITH OTHERS.
• GIVE YOUR WIFE YOUR TIME NOT EXPENSIVE
GIFTS.
HAPPINESS
•GOD GIVES US LIMITED NUMBER OF HOURS IN A YEAR TO ACHIEVE OUR
GOALS, BOTH MATERIAL AND SPIRITUAL. HE GIVES US THESE HOURS IN
SEQUENCE,THEY ARE NEITHER REPEATABLE NOT REFUNDABLE. HE
GIVES THE SAME AMOUNT TO RICH AND POOR, TO THE YOUNG AND TO
THE OLD.
•ALL OF US GET 24 HOURS A DAY. HOWEVER,WE HAVE A MENTAL LOCK
THAT AS WE GET PAID FOR 8 HOURS, THEREFORE, WE ONLY THINK AND
WORK FROM 9 TO 6. THIS IS CALLED CLERICAL MENTALITY. YOU ARE
WELCOME TO DEVELOP IT- BUT DON’T BLAME YOUR LUCK THAT YOU ARE
NEITHER SUCCESSFUL AND HAPPY NOT SATISFIED LIFE.
•DO IMPORTANT JOBS NOW BEFORE THEY BECOME URGENT.WHEN YOU
ARE FEELING DOWN DON’T STAY THERE, DO SOMETHING.
•NEVER UNDERESTIMATE YOUR POWER TO CHANGE YOURSELF. NEVER
OVERESTIMATE YOUR POWER TO CHANGE OTHER.
•CHANGE, BEFORE YOUR COUSTOMER CHANGE THEIR MINDS.
HAPPINESS
WHEN YOU SAY YOUR STAFF IS NOT GOOD, YOU ARE
HURTING YOURSELF. YOU HAVE TO TAKE WORK OUT OF
THEM, SELF MOTIVATE YOURSELF TO MOTIVATE THEM. IT
MAKE SENSE IN THE LONG RUN.
DO NOT CONFUSE YOUR MOTHER WITH YOUR BOSS.
YOUR BOSS DOES NOT GIVE YOU UNLESS YOU DESERVE
ON MERIT.
DO THINGS DIFFERENTLY IN SIMPLE WAYS – SAVITRI AND
SATYAVAN.
THINK – DURYODHAN NOMINATED SHAKUNI, YUDHISTRA
CAN EASILY NIMINATED KRISHANA.
IF KANS KNEW THAT VASUDEV AND DEVKI’S 8TH CHILD
WAS GOING TO KILL HIM, WHY DID HE PUT VASUDEV AND
DEVKI IN THE SAME CELL.
BETTER THINKING SOLVES THE PROBLEMS – LION AND
RABBIT.
HAPPINESS
• IF YOU DO ANYTHING GOOD OR BAD
FOR 40 DAYS IT WILL BECOME A GOOD
OR BAD HABIT.
• OUR EXPERIENCE OUR ENVIRONMENT
AND OUR EXPOSURES BECOME OUR
THOUGHTS. OUT THOUGHTS BECOME
OUR WORDS. OUR WORDS BECOME OUR
ATTITUDE. AND OUR ATTITUDE BECOME
OUR HABITS.
• ANYTHING YOU DO AGAIN AND AGAIN IT
BECOME A HABIT. HABIT CAN BE GOOD
OR BAD.
HABITS OF HIGHLY EFFECTIVE PEOPLE
BE PROACTIVE – THE HABIT OF BEING PROACTIVE OR THE
HABIT
OF
PERSONAL
VISION,
MEANS
TAKING
RESPONSIBILITY FOR YOUR ATTITUDE AND ACTIONS. TAKE
THE INITIATIVE AND THE RESPONSIBILITY TO MAKE THINGS
HAPPEN.
BEGIN WITH THE END IN MIND – THIS IS THE HABIT OF
PERSONAL
LEADERSHIP,
START
WITH
A
CLEAR
DESTINATION TO UNDERSTAND WHERE YOU ARE NOW,
WHERE YOU ARE GOING AND WHAT YOU VALUE MOST.
PUT FIRST THINGS FIRST – THIS IS THE HABIT OF
PERSONAL MANAGEMENT, WHICH INVOLVES ORGANIZING
AND MANAGING TIME AND EVENTS.
THINK WIN – WIN
- WIN WIN IS THE HABIT OF
INTERPERSONAL LEADERSHIP. WIN – WIN IS THE ATTITUDE
OF SEEKING MUTUAL BENEFIT
HABITS OF HIGHLY EFFECTIVE PEOPLE
SEEK FIRST TO
UNDERSTAND,
THEN
TO BE
UNDERSTOOD- THIS IS THE HABIT OF EMPATHIC
COMMUNICATION. UNDERSTANDING BUILDS THE SKILLS
OF EMPATHIC LISTINING THAT INSPIRES OPENNESS AND
TRUST.
SYNERGIZE – THIS IS THE HABIT OF CREATIVE COOPERATION OR TEAMWORK. SYNERGY RESULTS FROM
VALUING DIFFERENCES BY BRINGING DIFFERENT
PERSPECTIVE TOGATHER IN THE SPIRT OF MUTUAL
RESPECT.
SHARPEN YOUR SAW- THIS IS THE HABIT OF SELF
RENEWAL. PRESERVING AND ENHANCING YOUR
GREATEST ASSET, YOURSELF BY RENEWING THE
PHYSICAL, SPIRITUAL MENTAL AND SOCIAL/EMOTIONAL
DIMENSIONS OF NATURE.
HABITS OF HIGHLY EFFECTIVE PEOPLE
• HABIT OF AGREEING NOT ARGUING- DON’T MAKE AN ISSUE OF
EVERY POINT. HOWEVER, ON SIGNIFICANT ISSUES, DISCUSS AND
FIND OUT WHAT ARE THE DIFFERIENCES. THAT IS WHERE OUR
COMMON SENSE AND WISDOM WILL COME HANDY.
• HABIT OF COMPARING YOURSELF WITH YOURSELF ONLY – NEVER
COMPARE YOURSELF WITH OTHER PEOPLE.
• HABIT OF IMPORTANT VS URGENT – MAKE YOUR PRIORITY LIST. A
GLASS OF WATER IS ADEQUATE WHEN A SPARK IGNITES AND
AFTER A WHILE 100 FIRE TENDERS MAY NOT BE ABLE TO DO THE
JOB.
• HABIT OF FAIRNESS – LIFE IS NOT FAIR.VERY OFTEN WE WONDER
WHY GOOD THINGS HAPPEN TO BAD PEOPLE AND BAD THINGS
HAPPENS TO GOOD PEOPLE. FOR ME THIS IS LIFE. HOWEVER, WE
CAN TO BE MORE HAPPY DO OUR BEST TO REMAIN FAIR TO
OURSELVES AS WELL AS TO OTHERS. THIS GIVES STRENGTHS
AND INNER HAPPINESS.
HABITS OF HIGHLY EFFECTIVE PEOPLE
HABIT OF LOWERING YOUR EXPECTIONS – YOUR BIG HURTS WILL COME
FROM THOSE WHO ARE VERY CLOSE TO YOU.SPOUSE, CHILDREN,
PARENTS AND SO ON. WHAT I HAVE LEARNT FROM LIFE IS – IF ALL ELSE
FAILS, LOWER YOUR EXPECTIONS. YOU ARE LIKELY TO BE MORE HAPPY.
DON’T FORGET NO ONE CAN HURT YOU WITHOUT YOR PERMISSION.
HABIT OF HELPING PEOPLE FOR THE JOY OF HELPING – IF YOU WANT TO
HAVE
EXPERIENCE
OF
LIFE,
START
HELPING
PEOPLE.START
ANYWHERE.DON’T KEEP THE MENTAL ACCOUNT.
HABIT OF REMOVING MENTAL LOCKS – SITA JEE CROSSED LAXMAN REKHA
BECAUSE HER MOTHER HAD PUT A MENTAL LOCK ON HER MIND – THAT
NEVER SEND A SADHU AWAY EMPTY HANDED. SITA JEE REACTED AND DID
NOT RESPOND AND IN REAL LIFE THIS HAPPENS WHEN WE DON’T THINK
BEFORE ACTING. WE SUFFER WHEN WE REACT AND DO NOT RESPOND.
HABIT OF SAVING – SAVE 10% EVERY MONTH. MAKE YOUR OWN SAFETY
NET. IT DOES NOT MATTER IF YOUR PAY IS RS. 90000/- RS 19000/- OR 90,000.
USE YOUR DIVYA DRISHTI.
HABITS OF HIGHLY EFFECTIVE PEOPLE
HABIT OF LEARNING TO SAY NO AND ALSO TO ACCEPT NO – ONLY
WHEN YOU HAVE POSITIVE BANK ACCOUNT IN THE MIND OF PEOPLE
WITH WHOM YOU WORK, YOU CAN OFFERED TO DO SO.
HABIT OF STARTING – ANY PROBLEM OR OPPORTUNITY- JUST START
DOING IT.
HABIT OF THINKING OUTSIDE THE BOX – ZARA HAT KE ( LOOK AT IT
FROM A DIFFERENT ABGLE) IS A PART OF THINKING. LIFE IS A LONG
LEARNING AS WELL AS DE-LEARNING PROCESS. AND THINKING
CREATIVELY AND INNOVATIVELY ONLY WE HUMAN CAN DO.
HABIT OF WHAT CAN I DO FOR YOU – TRY THIS FOR NEXT 30 DAYASK
YOUR BOSS, COUSTOMER, FAMILY MEMBERS.
HABIT OF SAYING AND FEELING THANK YOU
HABIT OF ASKING WHAT IS YOUR OPINION
HABIT OF ASKING HELP ME.
HABITS OF HIGHLY EFFECTIVE PEOPLE
LISTENING MAKES US WISER AND MORE RESULT ORIENTED.
HEARING IS A PART OF LISTENING BUT LISTENING IS NOT
ONLY HEARING. LISTENING IS CONCENTRATING ON HEARING.
LISTENING TO OTHERS IS IMPROVEMENT IN DEVELOPING
LISTENING SKILLS. STAFF CAN GET AWAY WITH HEARINGBUT
A MANAGER HAS TO LISTEN TO BE EFFECTIVE.OUR BRAIN CAN
BE CLOSED, SEMI CLOSED OR FULLY CLOSED TO THIS
HEARING. THE MORE WE KEEP OUR BRIN OPEN THE MORE WE
CAN CONVERT OUR HEARING INTO LISTENING.
DIGESTING WHAT WE HEAR CAN BE DONE IN OUR STOMACH,
WHETHER IT IS CRITICISM OPPOSITE IDEA OR NEW
INFORMATION. WHATEVER IS GOOD AFTER DIGESTING CAN GO
TO OUR MENTAL CD OR OUT OF OUR BODY. BOSS,
COLLEAGUES, SPOUSE AND CHILDERN ALL SAYS YOU DON’T
LISTEN, WELL WHY NOT DIGEST THIS AS HEALTHY CRITICISM
AND LISTEN TO EVERYONE EFFECTIVELY. IT IS A GOOD
LEARNABLE HABIT.
LISTENING TO OUR CUSTOMER IS NOT VERY EASY. A VERY
VERY DIFFICULT TASK. BECAUSE THROUGHOUT OUR LIFE WE
NEVER LEARN TO LISTEN.
HABITS OF HIGHLY EFFECTIVE PEOPLE
HEAR THE OTHER SIDE ALSO
NEVER STOP LISTENING, NEVER STOP LEARNING, NEVER
STOP TRAINING.
OUR LISTENING – WORDS 20%, EYES - 20%, HEAD- 40%,
HEART-20%
BE CAREFUL WHEN YOU ARE LISTENING TO THE OPPOSITE
SEX- IT CAN CREATE PERMANENT PROBLEM IN YOUR LIFE.
LISTEN TO YOUR OWN VOICE TOO. WHEN YOU IGNORE IT,
YOU SUFFER THE MOST.
HABITS OF HIGHLY EFFECTIVE PEOPLE
LEAD YOUR EMPLOYEES WITH THE FLAG IN YOUR HAND.- THE
SPEED OF THE BOSS IS THE SPEED OF THE TEAM.
CATCH YOUR EMPLOYEES DOING SOMETHING RIGHT- KEEP ON
LISTENING AND KEEP ON SEEING AND WHENEVER YOU COME
ACROSS ANY OF YOUR EMPLOYEES DOING SOMETHING RIGHT,
CATCH THEM, DO NOT ONLY NOTICE IT BUT ALSO ACKNOWLEDGE IT
OPENLY.
GIVE THEM SECURITY, EDUCATION,TRAINING,CHALLENGE, JOB
SATISFACTION,AND GIVE THEM RESPECT- LIKE YOU EXPECT FROM
YOUR BOSS.
TEACH THEM DISCIPLINE BY SETTING EXAMPLE.
YOUR EMPLOYEES SUCCESS IS YOUR SUCCESS – MAKE IT A HABIT
TO GIVE THEM YOUR REASON FOR WHATEVER YOU WANT THEM TO
DO. BECAUSE EMPLOYEES NEVER REALLY PUT THEMSELVES INTO A
JOB UNTIL THEY UNDERSTAND HOW THEIR INDIVIDUAL ROLES
MAKES THE BUSINESS SUCCESSFUL. EMPLOYEES WILL START
WORKING HARDER AS WELL AS BE SMARTER AT THEIR JOBS.
HABITS OF HIGHLY EFFECTIVE PEOPLE
FORGIVE YOUR EMPLOYEE’S MISTAKES GRACEFULLY- HUMAN
BEINGS ARE EMPLOYEES. EMPLOYEES ARE HUMAN BEINGS. HUMAN
BEING HAS INBUILT WEAKNESSES SUCH AS LAZINESS, GREED,
SHORT TEMPER, TELLING LIES, SELFESHNESS.ONCE YOU KNOW
SUCH WEAKNESSES AS BUILT IN PARTS OF YOUR EMPLOYEES, YOU
CAN KEEP THEM MIND WHILE GETTING THE THINGS DONE FROM
THEM. YOU CAN APPLY THE NEEDED DISCOUNT FACTOR WHEN
DEALING WITH THEM.
TRY TO BEND YOUR EMPLOYEE’S MIND – WE ALL ARE USE ON AN
AVERAGE 10% OF OUR MIND. THEREFORE, THE POTENTIAL FOR
IMPROVEMENT IS TREMENDOUS. WE CAN NOT DO THE THINGS
DIFFERENTLY UNTIL WE SEE THE THINGS DIFFERENTLY. TO MANAGE
YOUR EMPLOYEES IN ADDITION TO DOING THE THINGS DIFFERENTLY
YOU HAVE TO START SEEING THINGS DIFFERENTLY. WE ARE
CHANGING RAPIDLY AND YOU HAVE TO HELP EMPLOYYES MANAGE
THIS CHANGE.
HUMAN MIND IS A THOUGHTS FACTORY. IT CAN MANFACTURE
POSITIVE AND NETATIVE THOUGHTS. IT CAN MANFACTURE MANY MANY THOUGHTS PER MINUTES.
EVERYONE LIKES TO DO WHAT HE LIKES AND NOT WHAT SHOULD BE
DONE.
HABITS OF HIGHLY EFFECTIVE PEOPLE
EFFECTIVE COMMUNICATION WITH YOUR EMPLOYEES IS THE OPEN SESAME
– EVERYONE NEED INFORMATION. IT IS THE RIGHT AMOUNT OF
INFORMATION AT THE RIGHT TIME AND RIGHT TYPE OF THE INFORMATION AT
THE RIGHT TIME WHICH ENCOURE ORGANIZATION TOWARDS SUCCESS.
INFORMATION TO THE ORGANIZATION IS LIKE A FOOD TO HUMAN BODY. TOO
MUCH FOOD OR TOO LITTLE FOOD OR THE WRONG TYPE OF FOOD CAN DO
MORE HARM THAN GOOD. EFFECTIVE COMMUNICATION WITH EMPLOYEES
IS THE KEY
1)LEARN TO LISTEN 2) LEARN TO TUNE IN TO YOUR EMPLOYEES 3) LEARN TO
WRITE.
•WORK SHOULD NOT PROVIDE INCOME BUT SHOULD ALSO BECOME AN
ACTIVITY WHEREBY EMPLOYEES CAN GROW AND DEVELOP.
•TRAIN EMPLOYEES TO GET ALONG WITH EACH OTHER – YOU CAN TEACH
YOURSELF HOW TO GET ALONG WITH OTHERS AND TRAIN EMPLOYEE DO TO
THE SAME – 1) EVERYONE IN THE ORGANIZATION IS IMPORTANT. 2) TEACH
THEM TO SAY THANKS AND SORRY. 3) TEACH THEM TO SAY NO
OCCASSIONALLY4) TEACH THEM TO LEARN FROM CRITICISM 5) TEACH THEM
TO KILL THE ANGER 6) TEACH THEM THE VALUE OF HONESTY
HABITS OF HIGHLY EFFECTIVE PEOPLE
ENCOURGE EMPLOYEES TO BECOME CUSTOMER
ORIENTED – EVERY EMPLOYEE MUST UNDERSTAND THAT HE
EXISTS IN THE ORGANIZATION DUE TO CUSTOMER. AND EACH
EMPLOYEE HAS TO UNDERSTAND IN HIS HEAD AND HEART THAT THE
CUSTOMER IS THE BOSS. WHEN EVER EMPLOYEE VISIT A CUSTOMER
HIS OBJECTIVE MUST BE TO SELL EITHER GOODS OR GOODWILL OF
THE ORGANIZATION. IT SHOULD NOT BE JUST ADHOC VISIT. ENSURE
THAT YOU TRAIN YOUR EMPLOYEE SUFFICIENTLY SO THAT THEY
BECOME A GOOD WILL AMBASSADOR AT LEAST.
STRECH YOUR EMPLOYEES – APPRECIATE THOSE EMPLOYEES
WHO GET THINGS DONE ON THEIR OWN, THINGS WHICH ARE NOT A
PART OF THEIR ROUTINE JOBS. ENCOURGE EACH EMPLOYEE TO FIND
BETTER WAYS. ENCOURGE CREATIVE THINKING. DON’T KILL THE
IDEAS OF YOUR EMPLOYEES, FIEST ENCOURGE THEM TO GIVE
SUGGESTIONS. DO BRAINSTORMING, KEEP ON THINKING, KEEP ON
ASKING, KEEP ON DOING BUT DON’T KILL THE IDEAS.
HABITS OF HIGHLY EFFECTIVE PEOPLE
SOLVE YOUR EMPLOYEES PROBLEMS -
WHEN YOUR
EMPLOYEE BRINGS A PROBLEM TO YOU, BRING ON TO YOUR
MENTAL SCREEN THE MANAGEMENT CONCEPT THAT MOST OF
PROBLEM ARE REALLY THE ABSENCE OF NEW IDEAS. ENGOURGE
EMPLOYEE TO GIVE IDEAS. THE MORE THE BETTER. START
WORKING ON AN IDEA WHICH SEEMS OKEY AND SOON YOU WILL BE
ABLE TO IMPROVE ON IT.
MOTIVATE YOUR EMPLOYEES TO THINK – MOTIVATION IS THE
FCTOR WHICH ENABLES YOU TO GET SUPERIOR OUTPUT FROM AN
AVERAGE EMPLOYEE. NO ONE IS BORN WITH THIS ABILITY TO
MOTIVATE. IT HAS TO BE ACQUIRED. SURPRISINGLY, VERY FEW OF
US TRY TO ACQUIRE IT. WHY? BECAUSE WE HAVE NO PATIENCE.
MOTIVATION UNLESS PROVIDED USING COMMON SENSE,BECOME
MANIPULATION. THE PROCESS OF MOTIVATION INCLUDES
1) WILLINGNESS AND ABILITY TO PUT YOURSELF IN THE SHOES OF
YOUR EMPLOYEES AND TO SEE THE THINGS THROUGH THEIR
EYES. 2) PRAISES ARE WAGES. 3) NO ONE FROM PEON TO A GM
HAS EVER WORKED FOR HIS FOOD ALONE AND NEVER WILL
4)DON’T HUMILIATE.
HABITS OF HIGHLY EFFECTIVE PEOPLE
GET ALONG WITH PEOPLE – MR. H.P.NANDA OF ESCORTS
STARTED BUSINESS WITH RS 5000/- IN 1990 IT WAS RS
3000/- CORE.
WORDS COMING FROM YOUR HEAD AND HEART WORK
LIKE OXYGEN FOR HUMAN RELATIONS – THANK
YOU,SORRY, PLEASE, I WILL TRY, WHAT IS YOUR OPINION,
HELP ME, NO
GIVE SPECIFIC INSTRUCTIONS TO GET THINGS DONE –
THIS IS A STORY ABOUT FOUR PEOPLE NAMED
EVERYBODY, SOMEBODY, ANYBODY AND NOBODY. THERE
WAS AN IMPORTANT JOB TO BE DONE AND EVERYBODY
WAS SURE THAT SOMEBODY WOULD DO IT. ANYBODY
COULD HAVE DONE IT BUT NOBODY DID IT. SOMEBODY GOT
ANGRY ABOUT THAT BECAUSE IT WAS EVERYBODY’S JOB.
ANYBODY COULD DO IT BUT NOBODY REALISED THAT
EVERYBODY WOULD,T DO IT . IT ENDED UP THAT
EVERYBODY BLAMEED SOMEBODY WHEN NOBODY DID
WHAT ANYBODY COULD HAVE DONE.
HABITS OF HIGHLY EFFECTIVE PEOPLE
WE HAVE THREE TYPES OF COUSTOMERS – PERSONAL,
INTERNAL & EXTERNAL
TODAY THE WORLD IS MOVING AT SUPERSONIC SPEED.
THINGS ARE CHANGING AT A FANTASTIC SPEED. KEEP
YOURSELF FIGHTING FIT. ABSORB EVERY NEW IDEA. AND
BE ALERT FOR EVERY MINUTE CHANGE OR YOUR
COMPETITORS
WILL
LEAVE
YOU
LIGHT
YEAR
BEHIND.TODAY BUSINESS IS LIKE A CYCLE – EITHER YOU
KEEP MOVING OR YOU FALL DOWN.
COUSTOMER IS THE PROFIT, EVERTHING ELSE IS
OVERHEAD. REMEMBER 68% COUSTOMERS QUIT
BECAUSE OF AN ATTITUDE OF INDIFFERENCE. APART
FROM SELLING THE GOOD PRODUCT, IT IS THE AFTER
SALES SERVICE THAT IS IMPORTANT TOO.
HABITS OF HIGHLY EFFECTIVE PEOPLE
PUT YOURSELF IN YOUR CUSTOMER’S SHOES – ONCE YOU
IDENTIFIED CUSTOMER’S NEED AND SATISFIED THEM, YOU
ARE IN POSSESSION OF THE MAGIC WAND THAT WILL GIVE
YOU FABULOUS FORTUNES FOR YOU.BUT HOW DO YOU
KNOW WHAT THE COUSTOMER WANTS – BY SEEING
THINGS HIS WAY, WHAT WOULD YOU WANT IF YOU WERE IN
HIS PLACE? FIND THAT. AND SET OUT TO SATISFY IT AS IF
YOUR LIFE DEPENDS ON IT. ATLEAST YOUR SUCCESS IN
BUSINESS DEPENDS ON IT.
COUSTOMER IS YOUR BOSS
COMMUNICATE CONTINUOSLY WITH YOUR COUSTOMERS
LOOK AFTER YOUR TOP 100 COUSTOMERS WITH SPECIAL
CARE- THERE IS ALWAYS ONE MORE THING TO LEARN AND
EARN FROM YOUR COUSTOMERS. KEP ON LEARNING AND
KEEP ON EARNING FROM YOUR TOP 100 COUSTOMERS.
BUT 100 IS NOT THE MAGIC NUMBER.
HABITS OF HIGHLY EFFECTIVE PEOPLE
CUSTOMER WANT ANSWERS TO THEIR PROBLEMS – PUT
YOURSELF IN THE COUSTOMER’S SHOES. HAVE A SENSE
OF URGENCY WHEN A CUSTOMER COMES IN WITH A
REPAIR JOB. A BUSINESS MUST NOT ONLY WORK HARDER
OR SMARTER TO SATISFIED ITS CUSTOMERS BUT MUST
ALSO APPEAR TO BE DOING SO. A COUSTOMER MUST
IMMEDIATELY GET THE FEELING THAT HE IS STILL
WELCOME –RATHER MORE WELCOME – THAN WHEN HE
HAD COME TO BY THE PRODUCT.
COUSTOMER MUST BE GIVEN THE BEST POSSIBLE
SERVICE – LIP SERVICE IS EASY BUT WON’T DO IN LONG
RUN. PERFORMING FOR YOUR CUSTOMER IS HARD BUT
THAT IS THE ONLY WAY. PERFORMANCE AND ONLY
PERFORMANCE MEANS PROFITS.
HABITS OF HIGHLY EFFECTIVE PEOPLE
FIGHT – FIGHT – FIGHT FOR YOUR COUSTOMERS –
THEN, HAVING MADE THE PROMISE TO YOUR
COUSTOMER, DO NOT BELIEVE THAT THINGS
HAPPEN AUTOMATICALLY. DEVELOP THE HABIT OF
FOLLOWING THROUGH CHASING, REMOVING THE
ROADBLOCKS.
LISTEN – LISTEN – LISTEN TO YOUR COUSTOMERS
– LISTEN TO WHAT YOUR COUSTOMERS SAYS.
VERY OFTEN COMPLAINTS ARE LIKE BURNING
EMBERS AND YOU CAN EITHER KINDLE THEM INTO
HUGE FIRE OR TURN THEM INTO ASHES WITH A
FEW DROPS OF COLD WATER IN THE FORM OF
JUDGEMENT.
HABITS OF HIGHLY EFFECTIVE PEOPLE
KEEP ON CHECKING WITH YOUR COUSTOMERS ABOUT YOUR EMPLOYEE’S
ATTITUDE – BE HONEST TO YOURSELF FOR THE SAKE OF YOUR OWN
PROFITABLILITY AND TRY TO SEE WHEN WAS THE LAST TIME THAT YOUR
CHECKED WITH YOUR COUSTOMER ABOUT HOW YOUR EMPLOYEES TREATED
THEM. IF YOU SAY NEVER, I WON’T BE SURPRISED.
SOLVE THE SAMLL PROBLEMS OF YOUR COUSTOMERS TODAY – BUSINESS IS
NOT THE BED OF ROSES. EVERY BUSINESSMAN MUST LEARN HOW TO
HANDLE DIFFICULT CUSTOMERS TOO. CUSTOMERS ARE PEOPLE AND 80% OF
YOUR COUSTOMERS ARE REASONABLE AND THEY FORGIVE AND FORGET
VERY QUICKLY WHILE 20% CARRY THEIR GRIVANCES AND ON. BUT IF YOU
APPROACH THE COUSTOMER WITH CARE FROM THE OUTSET, RESOLVING
SMALL ISSUSES AS THEY ARISE WE CAN PREVENT BIG PROBLEMS LATER.
DISSATISFIED COUSTOMERS ARE YOUR BEST TEACHERS – YOU WILL HAVE TO
SEARCH FOR THE DISSATISFIED COUSTOMERS AS THEY DO NOT WALK
AROUND WITH HEADBANDS SAYING “ I AM DISSATISFIED” ONACE YOU LOCATE
SOME OF SUCH COUSTOMERS ONE THIRD OF YOUR PROBLEM IS SOLVED.
HABITS OF HIGHLY EFFECTIVE PEOPLE
When a crow finds food it calls out for others crow
to share the food.
What you are doing for others
Give help, get help: give idea, get idea: give
problem, get problem: day panga, lay panga
To be successful, think outside your box. Accept
the fact that no two person are alike. Each one has
own abilities – strengths and weaknesses. Every
one can not come first. Selection process is not a
part of life.
Don’t blame anyone in your life, Become
responsible, you are now grown-up.