NAKAMA GERMANY
LUDWIGSTRASSE 8, 80539 MUNICH
T: +49 89 1800 6150
W: NAKAMAGERMANY.COM
Our client is a leading BPO and IT services provider committed to delivering innovation and business
excellence across the entire spectrum of the aviation, travel, transportation and hospitality domain.
The company offers Integrated Application Development and Maintenance‚ Contact Center, Back
Office Services and Solution Frameworks to the travel industry worldwide.
To strengthen their aviation team we are looking for experienced
SENIOR PROGRAM MANAGER | IT SOLUTION PROJECTS
(m/f)
Your responsibilities:
The Senior Program Manager is responsible for managing end-to-end delivery of large business IT
projects and solutions involving business change & transformation, senior level stakeholder
management and systems integration. The position ensures the successful delivery of assigned
business IT projects by applying best practices in project, system integration and change
management to achieve on time, on budget delivery of the intended business benefits.
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Be the single owner and point of accountability for end-to-end delivery of the assigned business
IT project, ensuring effective planning and execution of all project lifecycle activities including
(but not limited to) integrated business-IT project plan creation and maintenance, requirements
gathering, solution definition, systems integration across all internal and external suppliers, risks
and issues management, testing, production handover, resource utilization/ time management,
business change activities, stakeholder management and project communications
Ensure successful (on time, on budget) delivery of assigned business IT projects through
coordination with all involved parties including business stakeholders, other IT and Airlines Group
departments, and external suppliers (including ‘off the shelf’ system suppliers, service providers,
offshore providers)
Be responsible for evaluating internal and external solutions and service providers to enable
delivery of the most optimal IT solutions to the relevant Airlines Group business unit(s), ensuring
solutions proposed, designed and implemented that not only meet the business strategies and
requirements but are the right solutions, integrating the relevant external products and services,
internal applications, and custom development (internal or external)
Perform a continuous assessment of risks and issues on assigned business IT projects and
address/ mitigate them to minimize impact, ensure solutions are delivered within the agreed
parameters and achieve the agreed benefits. Address major ‘show stopper’ risks and issues
through timely and accurate reporting and senior management engagement, instigating replanning, recovery or termination of business IT projects where necessary
Be responsible for financial management of the assigned business IT projects and ensure all costs
incurred are effectively tracked and accurately reported to project stakeholders.
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Ensure all assigned business IT projects are underpinned by tangible business cases and that the
value of the solutions delivered is evident
Ensure solution testing follows a methodical approach and is coordinated with all relevant parties
to ensure it is performed at all appropriate stages of the project and is conducted
comprehensively, and that testing results are properly approved
Drive business benefits realisation and return on IT investment by ensuring all aspects of
business change and transformation relating to assigned business IT projects are effectively
identified, planned and managed by or on behalf of the relevant business units throughout the
lifecycle of solution delivery
Where external suppliers are used, provide expertise in negotiating appropriate contract terms/
reviewing contracts before signature to ensure supplier deliverables and commitments are
comprehensively detailed, the risks inherent with different types of engagement/ delivery
models are addressed, and proper protection is provided for the Airlines Group
Provide fair, accurate and timely feedback to line management on the performance of resources
assigned to the project. Effectively manage, coach, utilize and support assigned project resources
to deliver to the best of their ability on time, budget and scope
Contribute to the improvement of the service line’s solution delivery practices, procedures,
methodologies and tools through identification of and participation in improvement initiatives
Your Profile:
 University degree or Honours
 Several years of IT project delivery experience, with experience involving managing large scale
business IT projects (or programs) end-to-end (initiation through business implementation) using
industry standard project & program management methodologies
 Demonstrated experience with designing, planning and delivering business IT solutions that
enable business change/ transformation
 Highly competent in project risk and issues identification, mitigation (risks only) and
management; and reliable status reporting
 Demonstrated experience with complex, senior level stakeholder management and
management/ leadership of large teams
 Extensive knowledge of project and program management practices, usually holding a project
management certification from a recognized professional body (such as Project Management
Institute)
 Project/ program management, methods & tools; relationship management;
 PMP Certification or other Project or Program Management qualification preferred
 Experience in management of large teams;
 Project Management experience in software development; vendor management; business
change management and process improvement
 Excellent customer Service orientation
 Influence and Negotiation
 Adaptability and innovation
 Strategic Thinking
 Excellent business English communication skills, verbal and written
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If you are interested in this challenging position and enjoy working in an international, fast-paced
team environment, please submit your CV and salary expectations to NAKAMA GERMANY at
hello@nakamagermany.com.
For more information please contact Claudia Wulf at NAKAMA GERMANY – Telephone: +49 89 1800
6150
NAKAMA GERMANY – SENIOR PROGRAM MANAGER
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